Naco Aparthotel by Arca Spa

Clean room, breakfast was great, and great views.

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.

My recent stay at Naco Aparthotel by Arca was average, with some highs and lows. The room itself was very good—modern, clean, and spacious, with a stylish design and a cozy balcony offering great views of Zermatt’s mountains. The staff were fantastic, always friendly and helpful, which made the experience more pleasant.
However, there were notable downsides. Construction noise started at 7 AM every day, which was disruptive, especially since the lack of AC (common in Zermatt hotels) meant we had to keep windows open during warmer weather. This amplified the noise, making it hard to relax. The sink in our room also had an unpleasant gutter smell, which was off-putting.
The spa facilities were decent but underwhelming. The sauna and hot tub weren’t hot enough for my liking, though the deep tissue massage by Linda was a standout—absolutely fantastic and a highlight of the stay. I was also disappointed that, unlike many other hotels in Zermatt, there was no shuttle service to the train station or main areas, which would’ve been convenient with luggage or for quick trips into town.
Overall, the aparthotel has potential with its great rooms and staff, but the construction noise, lack of AC, and minor maintenance issues impacted our stay. I’d consider returning if these were addressed, especially for the price.

Everything was great. Thank you.

It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.

I usually find faults in hotels but this hotel has tremendous value and is clean. We enjoyed the indoor saltwater pool and the convenience from the train station. Breakfast had solid mix of western comforts and more traditional local fare. Enjoyed so much we actually extended the stay by a day.

What an amazing place to stay In Zermatt, away from the noise but still very close to everything and the train station. Large rooms with all amenities and very clean and comfortable. Made our stay memorable

The staff are very helpful.

good breakfast selection, great spa pool and steam room, would highly recommand

Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!

My family love it a lot.

All the reviews are spot-on. The Naco apartments are great - clean, well set out and have much better amenities than I was expecting.
The pool/spa area is really nice and breakfast is excellent.
Also everyone was really helpful and we much appreciated the baggage being taken to the train station!

Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!

This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!

Good location with a good Spa facility including both steam room and dry sauna, pool was clean with a number of different water jets to soothe the sore muscles, along with an air jet bed.
Room was good with a small locket/eating area that was equipped for short stays. There is a bar that has load music close by that could disturb your sleep if you don’t have ear plugs. It was load!!

Perfect apartment for a family of four. Very clean, modern and spacious

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.

I had a studio (north) room. It is spacious and bathroom is modern. The room has a balcony with mountain view. Full kitchen. Not far from train station but in a quiet area. Breakfast is excellent. Indoor pool is also a plus. Like the place very much.

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!

Clean, modern, spacious rooms. Front desk is very nice and location is good and close to train station. Best I have seen in Switzerland for the price.