San Antonio Marriott Northwest Medical Center

Very clean with friendly staff helped me with everything i could’ve needed

It has been a beyond wonderful experience here at the Marriott while attending our company conference. Angela Saragoza and Laura Rodriguez have been very attentive. The bathrooms are spotless and have toilet paper/paper towels stocked. We always had fresh water and coffee. One of the ladies even used a water pitcher to fill my water bottle up all the way, talk about top tier service!! Highly recommend and thankful to those two associates for making this experience.

So clean and quiet

My husband and I stayed at the Marriott for Easter vacation and it was wonderful. Cleanliness and the quiet was relaxing. Ms. Francis who worked in the M Club upstairs was so nice and she let us borrow her umbrella when she learned it might rain on us. I hope we always stay here every time we visit. What amazing customer service

Good rooms, great food, excellent service. Drey, Adolfo and Angela were all super helpful. You won’t regret staying here!

I’m a Marriott titanium and enjoy the concierge lounges . This one was quite good and the service terrific. I enjoyed talking with Frances who was so nice and helpful.

Todo

We stayed five nights recently at the San Antonio Marriott NW/Medical Center. Our room was consistently clean, and the housekeeping team provided excellent daily service throughout our visit.

Unfortunately, our stay overlapped with the end of Spring Break, which appeared to overwhelm the hotel’s staffing and oversight. Unsupervised children were running throughout the property, including in the fitness center (where two treadmills were out of service and the others were occupied by kids playing on the equipment). We also observed a dog in the pool area and groups of young children treating the elevators like a playground. When we brought these concerns to the front desk, the staff seemed unsure how to address or correct them.

We specifically chose this property for the M Club lounge, based on strong past experiences. While the evening desserts were consistently tasty and the lounge staff were warm and attentive when present, the lounge overall felt like a lower priority during our stay. Staffing levels were limited, with hosts frequently handling double duty for the restaurant or private events, making them difficult to locate. We often had to go into the kitchen area ourselves for ice or basic assistance, and other guests in the lounge were openly discussing the same issues.

One evening, a guest conducted a lengthy cell phone conversation on speakerphone, which disrupted the entire lounge. This is one of the most common complaints from frequent travelers in club lounges. When I asked the front desk for assistance, the staff member sent seemed unsure how to handle it and asked me what they should do. Basic etiquette enforcement should not fall to guests.

The evening menu selections also felt like an afterthought. Pairings were sometimes odd or repetitive (for example, Smothered Chicken paired with Chicken Balls on Mashed Potatoes one night, and Turkey Spaghetti with Smothered Chicken another—resulting in two poultry dishes). On a different evening the options were limited to two rice-based entrées (dirty rice or brisket rice), with the brisket clearly leftover from the morning’s brisket eggs. As a result, we chose take-out on two of our five nights. Beverages in the cooler frequently ran out (including Diet Pepsi and Diet Dr Pepper), and there was no sparkling water available the entire stay. Glasses and ice for soft drinks were also often unavailable, which we had to provide ourselves.

One evening a large event filled the parking lot, forcing overnight guests with parking hang-tags to park far in the back. A more proactive solution for hotel guests would have been appreciated.

As frequent travelers with status across multiple hotel chains, we noticed a clear focus on P&L over guest experience. The lack of meaningful upgrades for Bonvoy elites, combined with staffing shortages and hands-off management, made this stay feel more like a Residence Inn with an added club lounge rather than the elevated experience we have come to expect at this property.

The San Antonio Marriott NW/Medical Center has been a highlight of past visits to San Antonio. We hope the team can restore higher standards in the M Club and overall operations—especially when compared to the stronger service we’ve received at the Grand Hyatt and Hyatt Regency properties in the area.

We shared photos and videos on Google Maps highlighting both the positives and areas needing attention.

Great place to stay and very friendly and Helpful staff