Robertson Quay Hotel

It was what it was
Lacked ventilation and the smell of damp and visible signs of mould was a concern
If the Ac in the room was off it just sweated like nothing I’ve ever seen
Extraction system in the bathroom didn’t work
The mould was incredible the only way to remove the sweat was leave ac on which also gave concern to the quality of air it would of been out putting
We left the windows open and just spent as little time in the room as possible
As for the pool area around was clean old but clean the pool was green tint and by end of stay was well green the water that flowed into from a water full feature was bright green just unbelievable
A total revamp needed or at least chlorine
Would never recommend my thoughts would be remove it from your list I f hotels until improvements confirmed
Thanks

Most staff helpful and close to eateries snd shops

Great area and restaurants

Great service. When issues arise, they endeavour to help resolve right away. I am very impressed with them.

The room needs major clean up.

The building is very old, and the lighting is very dim. The overall vibe was not okay for us. We don’t think we will revisit this hotel again.

Hotel really needs a refurb. The lobby is unattractive and the rooms are super small. We had 3 of us in our room and we could hardly move.

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This is not a hotel which Expedia should support

No hot water. The staff just looked at me when I asked about this. I was instructed to just let the water run.

Very good location

Very Tired, marked walls. No ammenities at the hotel. Staff are lovely, My 'Deluxe' room was tiny.

As a returning customer I was disappointed about the property, the room and the room's condition. The location of the hotel is great.

The WORST place we have ever stayed. We booked a standard double room with a free infant cot on December 5, 2024. Didn't hear from the hotel until May 5, 2025 asking us to upgrade to a deluxe room because the cot wouldn't fit in the room. When we turned up after a 12 hour flight they tried to charge us for both the room upgrade and a cot surcharge. We went back and forth for hours with their managers. It is not my fault if they were advertising the wrong room and therefore don't feel that I am liable to cover the costs of their false advertising. After 2 hours I asked for a refund, which they refused. The manager argued all sorts of points- that the correct info was on their website (irrelevant), that they had asked hotels.com to take this info down (not the customer's problem) and that a cot was not the same as a crib (???!!!). The best offer that they had after 2 hours was $90sgd for the upgraded room and a free baby cot as well as reduced early check in fees. On hotels.com at the time, the difference between a deluxe and standard room for the 2 nights was less than $20sgd. Our hands were tied unless we wanted to lose all the money we had already paid, after already wasting 2h of our lives after a 12 hour flight.

Here's where it gets worse. After getting to the "upgraded room" the cot did not fit, nor did the chair that was in the room. This is a safety hazard and fire risk, as the exit was completely blocked. We didn't feel like risking our lives so we got rid of the cot.

Nothing really

Enjoyed the stay. Convenient location. Very affordable for Singapore.

Friendly staff

It was decent, we got adjoining rooms but smelled heavily like cigarettes. They relocated us really quick which was great night staff. Rooms are small but we only needed them to sleep. Pretty much on Clarke Quay and can walk to parks and restaurants. The part that i didn't like is i had to call my bank "international toll free on website" but upon check out they said it cost $50 singapore dollars. I tried explaining its toll free and showed them but day staff just kept adding numbers on a calculator and saying "see correct" we had to leave to the airport and i didnt want to waste my time explaining. Would not stay again or recommend.

For its price, it may be reasonable. But the maintenance and service of this place really needs to keep up. There’s no slippers, no robe, and shower gel is a 3-in-1. The mirror has black spots and seems to be worn out. The saving grace is really the location, the shower head that works and the heater.

This is about the 4th or 5th time I have stayed here. It is close to areas that I like, just a quick hop to Orchard Rd. Great Italian restaurant next door.