La Quinta Inn & Suites by Wyndham Houston Bush IAH South

We booked this hotel for one night before our cruise, and one of the main reasons we chose it was because it advertised cribs for guests travelling with babies. Unfortunately, that amenity was essentially nonexistent when we arrived.

We were told there was only one crib available because the others had not been brought down by housekeeping. The one we were given was completely unusable. It was damaged, would not open or sit flat properly, and did not have an appropriate mattress or sleeping surface. There was simply no way we could safely put our infant in it.

This completely changed our sleeping arrangements for the night. My husband ended up sleeping on the sofa so that I could stay in the bed with our baby, which meant I spent most of the night awake because co-sleeping is not something I am comfortable with. Had the hotel been upfront that they could not provide a functional crib, we would have booked somewhere else. We specifically selected this property based on that amenity and would have preferred to spend our money on a hotel that could actually accommodate our family.

Communication before our stay was equally disappointing. I sent several messages through the booking platform in advance because I wanted to confirm both the crib and the hotel shuttle arrangements. None of them were answered. At the same time, the hotel was sending us automated messages and reminders through that exact platform. It makes very little sense to use a messaging system to contact guests while apparently not monitoring the messages guests send back. Looking through other reviews, I can see that multiple people have raised the same communication issue, yet the responses from management appear to be generic acknowledgements rather than any indication that the problem will be addressed.

The room itself also had an extremely noisy air-conditioning unit. I was glad the air conditioning worked, but the constant noise was difficult to ignore and added to an already sleepless night.

建物は古いです。値段相応だと思います。

Traffic Noise.

I did not get value for what I paid for. Unprofessional, disrespectful, staff and cleaner. There was one staff and one cleaner that don't care if customers are treated well. They don't care, they are not ready to give help when you ask. Help that is part of the package one paid for. They are ready to subject customer to their own laziness and bad behavior. They speak rudely, they treated us as if we stayed free for seven days. Garbage not taking out, toilet not cleaned, toiletries not replaced, TV not working and nothing was done. Asked for help several, but not given.

Poor communication beforehand. No messages sent via booking.com website were acknowledged or replied to.

Room was dirty. Common areas were dirty.

The shuttle service advertised was not available from 12:30 until 3pm. We were only told this after we had arranged for a late checkout. We were told that that was their lunch break and they were understaffed and they did not have anyone for that time frame to drive.
The first room that we were given was already occupied. I only realized this when I opened the door and saw people's luggage on the beds.
The pool was green and unusable, which was not told to us when checking in.
I had called days before our reservation to ask about a late checkout. I was told it would be $40 for late checkout at 2pm. I was told the same price when we checked in. But, apparently the lady who checked us in did not record our late checkout on the reservation, so we received a very rude call from the front desk the next day at 11am when we hadn't left the room yet. We were then informed it would be $50 for late checkout. I let her know I had been told $40 on two previous occasions. She told me that is just what the system charges and she couldn't do anything about it.
There was also a strange electrical issue in the room. The outlet that the TV was plugged into wouldn't work without leaving the main light by the door turned on. I am someone who likes to watch TV in bed, and would prefer not to have all the lights on at the same time to be able to watch the TV.
Overall, this was a very disappointing stay and I will never stay there again.

Nothing everything was good