Andaz Dubai the Palm, by Hyatt

Hotels
Hyatt Hotels
9 (84 reviews)
The Palm Jumeirah, Dubai, Dubai, 390068 , Dubai , AE

Facilities

Meeting rooms
Full-service spa
Express check-out
Comprehensive recycling policy
Free WiFi
Swimming pool
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Professional staff
Excellent hotel experience
Cons:
Lacking toiletries

Categories

Cleanliness
7.64
Lacking toiletries in the room during stays.
Service
9.61
The staff were very professional with a genuine willingness to accommodate guests.
Location
9.15
Standard quality for this hotel tier.
Room Quality
9.1
Overall excellent experience.
Amenities
9.13
Standard quality for this hotel tier.
Value for Money
9.09
Standard quality for this hotel tier.
Food and Beverage
9.14
Standard quality for this hotel tier.
Overall Experience
9.11
Excellent experience, very impressed by the property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:55

Property Description

Luxurious Spa and Beach Experience
Indulge in massages, body treatments, and dips in outdoor pools at the spa. Enjoy a private beach and complimentary Wi-Fi.

Dining and Drinking Options
Savor international cuisine at The Locale or opt for 24-hour room service. Beach, poolside bars, and coffee shop offer a variety of snacks and drinks.

Convenient Amenities and Events
Utilize business center, event facilities, and airport shuttle service. Experience comfort in air-conditioned rooms with premium bedding and rainfall showers.

With a stay at ANDAZ DUBAI THE PALM, BY HYATT, unveil a luxurious beach hotel experience with easy access to Dubai's popular attractions. Book now for a memorable stay!

Important information:

  • Pool access available from 8:30 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Professional property host/manager

Location

Guest Reviews

9
Based on 84 reviews
Cleanliness: 7.64
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
A
Ayman
8
Pros:

No toiletry in the room for both the stays

2025-08-26 via Nuitee
L
Lizil partner
10
Pros:

The hotel was excellent. The staff were very professional and had a genuine willingness to accommodate us. Asim, Keana, Preet, Mustafa were all amazing!

2025-08-22 via Nuitee
A
Ayman
8
Pros:

Rooms laking toiletry

2025-08-22 via Nuitee
J
Joanne Catherine family
10
Pros:

Fabulous hotel made even better by the exceptional staff that work there!

2025-08-15 via Nuitee
D
Daniel
10
Pros:

Excellent. Very impressed by the entire experience and the property. 10/10

2025-08-03 via Nuitee
H
Han
10
Pros:

Every thing is excellent

2025-06-17 via Nuitee
P
Paul partner
10
Pros:

It was great

2025-05-28 via Nuitee
M
Maria partner
10
Pros:

We stayed in ocean view room without balcony end of May ‘25. it’s decent size room, cleaned daily, unlimited water, coffee n soft drinks provided in the room. Closet decent size but room could use another dresser or couple more drawers. Only has 3 small drawers in the closet. Couple usb outlets to charge electronics. Free use of sauna in the spa, and very helpful n friendly staff. If u choose not to have breakfast included there is grocery store n cafes across the street in the mall with plenty of options. We had wonderful time on the beach daily, very comfortable cushioned beach chairs, fluffy thick towels and umbrellas provided. sea water is calm n clean, and u have a nice view of Burj Al Arab when it’s not hazy.

2025-05-28 via Nuitee
G
Greg family
8
Pros:

It is a lovely hotel -first time i have stayed there .
Beach is good -facilities are good.
You are on the stem of the Palm and its not easy to get around . Very close walk to Nakeel Mall which is good

2025-04-15 via Nuitee
T
Tayub family
10
Pros:

Amazing location by the stem of the Palm Jumeirah. Next to Nakheel Mall will all the amenities, food and shopping complex!

2025-04-08 via Nuitee
E
Eleni
10
Fantastic break in Dubai at the Andaz on the Palm.
Pros:

Fantastic break in Dubai and the Andaz on the Palm was a perfect spot. The staff and food were amazing, especially in the Coco restaurant and at breakfast in the Locale. But don’t bother with the rooftop Asian restaurant - food is average and service (by Brenda) was abysmal.

2025-03-19 via Nuitee
A
Andrew
10
Fantastic Hotel
Pros:

The hotel and staff were fantastic. Great atmosphere, cleanliness and the rooms were great. Definitely will be back!

2025-02-28 via Nuitee
V
Verified traveler
10
Pros:

Excellent, it was our second time staying at this hotel.

2025-01-13 via Nuitee
R
Renzo friends
10
Pros:

Beautiful place with a private beach and beautiful pool. Amazing breakfast and warm personnel.

2024-10-20 via Nuitee
J
Jennifer
10
Pros:

Young, international vibe

2024-08-30 via Nuitee
R
Rocco
10
Pros:

Beautiful Hotel, good Placed, clean and always someone ready to help for every question. Room not to big
I will go back

2024-07-13 via Nuitee
R
Ranjani family
10
Pros:

Walkable to Nakheel mall, very convenient location for Palm Jumeirah area.

2024-07-02 via Nuitee
B
Bardia partner
4
Pros:

I had to add the breakfast but they couldn’t accept the payment online and I didn’t have the breakfast during my stay there

2024-05-27 via Nuitee
K
Kristina
8
Nice hotel, friendly staff
Pros:

Nice hotel but I wished these basic things as cotton wool was there and not need to be asked from reception. Pool, both adult and main were great!
Room service took longer than expected as it was busy

2024-05-27 via Nuitee
S
Salome
4
Salome
Pros:

Stayed at the Andaz for 4 nights half board and was very disappointed by the service and the quality of the stay. First, we were surprised by the fact that the main pool and beach were shared with another hotel/residence and so busy. Once on the beach there is no free water for the customers which is very surprising in Dubai because all the hotels offer free water or water fountain to customer by the pool/beach. I was told I had to go back to the main hotel to get water because they couldn’t give us free water by the pool because it’s share by other hotel residents. The room was big but the bedding wasn’t comfortable at all, not enough pillows and the mattress were very hard. The half board food at the buffet lacked of variety, quality wasn’t great either. I would say this experience doesn’t reflect a 5 stars hotel

2024-05-23 via Nuitee