Hotel Botanico y Oriental Spa Garden

Hotels
9.4 (1511 reviews)
Avenida Richard J. Yeoward, 1 , Puerto de la Cruz , es

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful surroundings
Helpful staff
Comfortable rooms
Cons:
Inconsistency in food quality
Issues with certain staff interactions

Categories

Cleanliness
8.83
Vackert välstädat svit, but some inconsistencies in quality reported.
Service
10
Staff are really polite and helpful, with many positive mentions and specific commendations.
Location
9.8
Beautiful surroundings in a botanic garden, great for relaxation.
Room Quality
9.34
Comfortable and well-equipped rooms, well-maintained.
Amenities
9.79
First-class facilities including spa treatments well-rated.
Value for Money
8.82
Some difficulties with menu pricing and value perception reported.
Food and Beverage
8.78
Mixed reviews on dining options, some meals below expectations.
Overall Experience
9.83
Overall positive stay with some notable exceptions in service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:18

Property Description

Luxurious Accommodation and Stunning Views
Hotel Botanico y Oriental Spa Garden offers luxurious accommodation with stunning views of the Atlantic Ocean and Mount Teide. The spacious rooms feature air conditioning, satellite TV, and large bathrooms, providing a comfortable stay for guests.

Unlimited Spa Access and Wellness Facilities
Guests can enjoy free unlimited spa access at the 3,500 m2 spa, which includes indoor and outdoor pools, a Japanese sauna, and Turkish baths. Relax with a variety of beauty treatments and massages available for a rejuvenating experience.

Diverse Dining Options and Elegant Atmosphere
With 4 on-site restaurants offering Asian, Spanish, and Italian cuisine, guests can indulge in a culinary journey. The La Palmera restaurant provides a unique outdoor dining experience in the beautiful gardens, complemented by an elegant cocktail bar.

Experience luxury, relaxation, and exquisite dining at Hotel Botanico y Oriental Spa Garden. Book your stay now for a memorable getaway.

Important information:

Children aged below 16 years are not allowed to use the Oriental Spa Garden.

All room rates include daily unlimited access to the hotel spa's indoor and outdoor thermal circuit (please check the hotel's website for the spa's current opening hours).

The rates for stays on a basic B&B or half-board basis on December 31st include a mandatory fee for the evening gala dinner. Similarly, the Christmas Eve Gala Dinner is mandatory for stays on a half-board basis on December 24th. Starting at 18:30, sportswear and sports/beach footwear are not permitted in the bars and restaurants.

The Dress Code in Restaurants is: Long trousers are mandatory for gentlemen during dinner. The Dress Code for the December 24th Gala Dinner is: Jacket and tie are required. The Dress Code for New Year's Eve on December 31st is as follows: The black tie is required.

Renovation work will be carried out from 18/05/2025 to 15/07/2025. Please note that the property will be closed during this period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 1511 reviews
Cleanliness: 8.83
Service: 10
Location: 9.8
Room Quality: 9.34
Amenities: 9.79
Value for Money: 8.82
Food and Beverage: 8.78
Overall Experience: 9.83
A
Anna • family_with_children • gb
10
Loved it
Pros:

Excellent service, great breakfast, lovely spa, spacious room, beautiful art collection, quiet and peaceful

Cons:

WiFi wasn’t great and kids sofa bed could have been better

2026-04-02 • via Nuitee
R
Richard • couple • gb
10
Fabulous stay
Pros:

Lovely hotel nothing was to much trouble for staff. Breakfast was very good with a wide variety of choices

Cons:

Nothing

2026-04-01 • via Nuitee
R
Richard • couple • gb
9
Beautiful Hotel and extensive spa with wonderful service throughout.
Pros:

Everything you’d expect with the addition of wonderful friendly staff throughout who are genuinely concerned you have everything you need.

2026-03-27 • via Nuitee
J
josephine • couple • gb
10
A very spoiling, restful week and spectacular surroundings
Pros:

Breakfast were absolutely delicious and so generous. Room was very well appointed with plenty of wardrobe space and drawers - not always the case in hotels. Serviced twice daily so absolutely spotless.
Whilst breakfast was buffet service the three restaurants - all excellent were waiter service. All very spoiling. The spa is one of the best I have used abroad.

Cons:

Nothing to dislike about the hotel, and it is just out of town on a hill, but Puerto de la Cruz is very crowded and not overly charming.

2026-03-26 • via Nuitee
I
ingela • solo_traveller • pt
10
Utmärkt på alla sett
Pros:

Fantastiskt stora ytor överallt, rummet, frukostavdelningen, poolen, baren.
Live music varje dag, mycket hjälpsamma. Oerhört välskött

Cons:

Inget

2026-03-25 • via Nuitee
L
Lorraine • couple • de
9
2026-03-25 • via Nuitee
C
Corts • couple • de
9
2026-03-24 • via Nuitee
N
new_world_travellers • Couples • London, England
10
Nice hotel (apart from average breakfast)
Pros:

We stayed 4 nights at the Botanico and it was excellent. The property and gardens are superb. The rooms are large and well equipped. The service is top notch. On the downside the breakfast was disappointing for such hotel.

2026-03-21 • via Tripadvisor
D
Deborah • couple • ch
9
2026-03-21 • via Nuitee
L
louisemQ8050PF • Couples
10
Consistent quality
Pros:

This was our third time back to the Hotel Botanico.
All the staff across all areas of the hotel are really helpful and professional.
We stayed in an Ambassador suite - which is a great size rooms with nice views.
Weather was a bit mixed while we were there, so spent a lot of time in the indoor pool and spa area which is really lovely. Pool temperature was just right!
Ate in 2 of the hotel restaurants during our 1 week stay. The Spanish and the Thai restaurants, both of which were excellent with very attentive staff and quality dishes. Had a few drinks/cocktails and some bar food in the Bar Hall, which were also very good.

2026-03-19 • via Tripadvisor
G
Gonzalez plasencia • couple • es
10
Pros:

A nosotros nos encanto desde el minuto 1 hasta que salimos por la puerta el dia del chek out,el atendimiento de todo el personal ESPECTACULAR,GRACIASSS.

2026-03-17 • via Nuitee
G
Getaway56111905798 • Couples
10
Hard to beat experience
Pros:

This is a fabulous hotel the only disappointment was that we were only there for 4 nights.
From check in to check out the experience was fabulous, the staff cannot do enough for us.
We were in an Ambassador Suite, highly recommended I have to say, loads of room and just as good as anything we’ve had the pleasure of staying in.
All the facilities were fantastic from the pool to dining the gardens and we used the spa which in itself is exceptional.
Definitely plan to go back at some time.

2026-03-15 • via Tripadvisor
F
francesco • couple • it
9
Ci tornerò
Pros:

La tranquillità

Cons:

I ristoranti discreti

2026-03-15 • via Nuitee
A
Airplaneturn • Family
10
A very enjoyable stay.
Pros:

A very comfortable hotel with a high level of service, amenities and food and beverage offer. I hope to visit again.

2026-03-14 • via Tripadvisor
A
Ana • couple • ch
9
Pros:

The hotel is very modern and comfortable. The breakfast is varied and there is plenty of space. I believe you need a car anyway, if you plan to travel around, but the hotel has a shuttle to the center of the city. Parking is convenient. We also tried one of the restaurants and the food was good.

Cons:

We tried the Spa area, it is on the smaller side and there is not a lot of space inside - but it might have been due to the bad weather and more people being inside.

2026-03-14 • via Nuitee
A
Adrian • couple • gb
10
A wonderful stay at Hotel Botanico. We would recommend you to anyone!
Pros:

The staff were marvellous and all the facilities were great. The room was excellent. Great choice at breakfast. We thought the quality and price at Il Pappagallo was very good.

Cons:

The quality of the food at La Parilla was not good and the high price made it even worse! We have sent a separate review about this.

2026-03-13 • via Nuitee
J
Jet677598 • Solo travel
10
Exceptional staff and wonderful spa treatments!
Pros:

This is my third trip to this delightful hotel, which boasts excellent food, superb spa treatments and clean, comfortable rooms that enable a good night's sleep to be enjoyed.
The staff are kind, friendly, helpful and professional. I was surprised that the staff chose to give me a card, chocolates and a drinks voucher when they ascertained it was my birthday, which was a lovely, thoughtful and generous gesture.
This hotel is excellent value for money, situated in a peaceful and quiet location. Perfect for a getaway and indulgence!

2026-03-12 • via Tripadvisor
T
trekie63 • Couples
10
5 Stars all the way!
Pros:

We have stayed at this hotel several times and it is always amazing. A lot of money has recently been spent in upgrading the bedrooms with new bathrooms (wonderful shower) and USB ports.
The staff are all exceptional, always smiling and helpful.
The courtesy bus now drops off centrally and runs an evening service as well.
Whilst we all hope for sunshine on holiday, the North of the island does have more rain but then you transfer to the world class spa. And relax!

2026-03-11 • via Tripadvisor
C
Carey • solo_traveller • ie
8
Beautiful hotel, amazing spa, but not really my vibe.
Pros:

The rooms were spacious and the beds were extremely comfortable. The spa was, hands down, the highlight of my stay (it rained the whole time, so outside activities were pretty limited). I basically lived at the spa, and between the great services and the full circuit of options, I was never bored and I left thoroughly relaxed. The massage / beauty services offered at the spa were A+ and a great value for money.

The grounds were actually quite beautiful -- presentation-wise the hotel was exactly what you'd expect from a 5* luxury hotel. Sadly, I didn't get to do much walking around because the weather was atrocious. This was not the hotel's fault, of course.

The staff were very friendly and for the most part, attentive. The Thai restaurant was delightful, when it was open.

Booking.com seems to give this hotel an 8, based on my answers, but I'd say it was closer to an 8.5.

Cons:

Vibe-wise, it seemed designed for an older crowd. The median age at the hotel was probably 75. It felt a bit like going on a cruise in that the pre-organized events weren't particularly appealing to someone in my age cohort, the patrons were amusingly fussy, and most of the food options fell on the predictable/expected/safe side. That could be seasonal (I went during the shoulder season), so perhaps it's a different vibe in the warmer months.

In some respects, the hotel was unnecessarily fussy overall-- lots of attentiveness and rules in some regards, while other parts of the hotel were bordering on neglectful. Attendants came into the room a lot, which was a little surprising to me, while some restaurant service was sporadic at best, and on the few days where it was nice enough to sit outside, there was inexplicably no way to just order a drink poolside.

I get that this sounds very entitled, but given the price point, it's worth calling out. Overall, the price-relative-to-quality (and sometimes, service) was disproportionate, and because the hotel is designed to be all-inclusive and the immediate neighborhood is limited for options especially walking distance options during a very rainy period, I was a bit disappointed.

2026-03-10 • via Nuitee
G
Göran • couple • se
5
2026-03-09 • via Nuitee