Hotel Botanico y Oriental Spa Garden

Hotels
9.4 (1628 reviews)
Avenida Richard J. Yeoward, 1 , Puerto de la Cruz , ES
+34 922 38 14 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful surroundings
Helpful staff
Comfortable rooms
Cons:
Inconsistency in food quality
Issues with certain staff interactions

Categories

Cleanliness
8.83
Vackert välstädat svit, but some inconsistencies in quality reported.
Service
10
Staff are really polite and helpful, with many positive mentions and specific commendations.
Location
9.8
Beautiful surroundings in a botanic garden, great for relaxation.
Room Quality
9.34
Comfortable and well-equipped rooms, well-maintained.
Amenities
9.79
First-class facilities including spa treatments well-rated.
Value for Money
8.82
Some difficulties with menu pricing and value perception reported.
Food and Beverage
8.78
Mixed reviews on dining options, some meals below expectations.
Overall Experience
9.83
Overall positive stay with some notable exceptions in service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:18

Property Description

Luxurious Accommodation and Stunning Views
Hotel Botanico y Oriental Spa Garden offers luxurious accommodation with stunning views of the Atlantic Ocean and Mount Teide. The spacious rooms feature air conditioning, satellite TV, and large bathrooms, providing a comfortable stay for guests.

Unlimited Spa Access and Wellness Facilities
Guests can enjoy free unlimited spa access at the 3,500 m2 spa, which includes indoor and outdoor pools, a Japanese sauna, and Turkish baths. Relax with a variety of beauty treatments and massages available for a rejuvenating experience.

Diverse Dining Options and Elegant Atmosphere
With 4 on-site restaurants offering Asian, Spanish, and Italian cuisine, guests can indulge in a culinary journey. The La Palmera restaurant provides a unique outdoor dining experience in the beautiful gardens, complemented by an elegant cocktail bar.

Experience luxury, relaxation, and exquisite dining at Hotel Botanico y Oriental Spa Garden. Book your stay now for a memorable getaway.

Important information:

Children aged below 16 years are not allowed to use the Oriental Spa Garden.

All room rates include daily unlimited access to the hotel spa's indoor and outdoor thermal circuit (please check the hotel's website for the spa's current opening hours). The rates for stays on a basic B&B or half-board basis on December 31st include a mandatory fee for the evening gala dinner. Similarly, the Christmas Eve Gala Dinner is mandatory for stays on a half-board basis on December 24th.

Starting at 18:30, sportswear and sports/beach footwear are not permitted in the bars and restaurants. The Dress Code in Restaurants is: Long trousers are mandatory for gentlemen during dinner. The Dress Code for the December 24th Gala Dinner is: Jacket and tie are required. The Dress Code for New Year's Eve on December 31st is as follows: The black tie is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Location

Guest Reviews

9.4
Based on 1628 reviews
Cleanliness: 8.83
Service: 10
Location: 9.8
Room Quality: 9.34
Amenities: 9.79
Value for Money: 8.82
Food and Beverage: 8.78
Overall Experience: 9.83
A
Alvaro José • extended_group • es
10
Volveremos
Pros:

Todo impecable y el personal excelente

2026-10-24 • via Nuitee
V
Vanesa • couple • es
7
No acorde a un 5 estrellas GL
Pros:

La atención del personal

Cons:

El desayuno, y el restaurante oriental que reservamos no , me pareció acorde a un 5 estrellas GL, tienen que mejorar desde mi punto de vista

2026-10-24 • via Nuitee
E
Elaine • couple • gb
10
Very relaxing , chilled out and the staff were excellent
Pros:

It’s beautiful and relaxing and very clean

Cons:

The staff and the food were perfect

2026-10-22 • via Nuitee
M
Monika • family_with_children • pl
10
2026-10-20 • via Nuitee
C
Cornelia • family_with_children • de
9
Wir kommen im Januar mit der Familie wieder.
Pros:

Es ist ein sehr schönes Hotel, sowohl die Außenanlagen ( mein Enkel und ich haben mal den kleinen Golfplatz zum Üben genutzt) , als auch innen. Alles sehr geschmackvoll eingerichtet. Sehr liebevoll.

2026-10-20 • via Nuitee
A
Agudtin • couple • es
10
El mejor hotel del Puerto de la Cruz.
Pros:

Las instalaciones de Piscinas y SPA. Las actuaciones musicales nocturnas en el bar.

Cons:

Todo al más alto nivel de servicio y amabilidad.

2026-10-19 • via Nuitee
I
Isabella • couple • it
10
Posto magico
Pros:

Colazione di ottima qualità e molto varia. Il giardino, la spa e le piscine meritano la vacanza

2026-10-18 • via Nuitee
O
Otto Michael • solo_traveller • de
6
2026-10-14 • via Nuitee
F
Franco • extended_group • au
10
Excellent customer service in a very comfortable environment
Pros:

Very comfortable

Cons:

Nil

2026-10-14 • via Nuitee
P
Patrick • couple • fr
10
Merveilleux
Pros:

Tout était mieux que parfait

Cons:

Rien

2026-10-12 • via Nuitee
M
Margarit • family_with_children • es
10
Increíble
Pros:

Excelente hotel, comodidad y relajación en un entorno agradable y tranquilo con muchas comodidades.
Perfecto también para niños 🥰
El personal muy amable, hicieron nuestra estancia inolvidable, desayuno exquisito, cena 5⭐️
La excursión una experiencia increíble!

Muchísimas gracias!

2026-10-12 • via Nuitee
B
Berenice • couple • es
10
Es un hotel 5 estrellas GL.
Pros:

Todo

Cons:

Nada

2026-10-09 • via Nuitee
P
Philippe • couple • be
10
2026-10-07 • via Nuitee
C
Carlo • couple • es
10
2026-10-07 • via Nuitee
V
Vittorio • couple • es
6
Good place to stay, but no value for money.
Pros:

The hotel was spacious and clean.

Cons:

It’s an old building and in some parts of it, it must be renovated and refurbished.
Moreover, the breakfast buffet, considering that kind of hotel and the price we have paid, it’s so poor and without the appropriated selection and quality.

2026-10-07 • via Nuitee
A
Alejandro • solo_traveller • es
9
2026-09-19 • via Nuitee
A
Alex • family_with_children • es
6
2026-09-18 • via Nuitee
Анатолий • solo_traveller • ru
10
2026-09-17 • via Nuitee
Z
Ziv • couple • il
10
מושלם!
Pros:

מלון ואו באמת, בתמונות זה לא נראה כמו במציאות.
במציאות המלון פי מליון נהננו בטירוף והתבאסנו שלא נשארנו עוד
יש בו פשוט הכל! מלון שקט מיקום מושלם וארוחת בוקר ואווו

2026-09-17 • via Nuitee
I
Idoris • couple • es
10
Descanso , paz y tranquilidad
Pros:

El hotel es maravilloso , la limpieza , la decoración todos los detalles de la estructura , los jardines , el spa , la comodidad de la habitación con todos los detalles , el personal maravilloso muy atento y amable , el Sr.Antonio que nos recibió nos llevó a la habitación y nos explicó con detalles todo lo relacionado con el hotel y los alrededores

Cons:

No tengo nada negativo que agregar

2026-09-13 • via Nuitee