The Merrion Hotel

Beautiful decor and rooms. Staff were great

Goed hotel waar alles tot in de puntjes top was geregeld

Beautiful garden, great breakfast, excellent location, helpful staff.

Lovely garden in a city centre and super attentive staff, service and facilities

My friend and I had an unfortunate experience at the Cellar Bar on the 13th of March. We arrived shortly after 4pm, looking for a table for seven. We noticed that the seating area immediately to the right on entering the bar was empty. As I had never sat there before and there were no staff at the entrance, I approached a member of staff to ask whether it would be possible to use that area. The staff member checked what appeared to be an iPad behind the bar and explained that he would need to consult his manager, who would be arriving shortly. In the meantime, he kindly offered us seats at the bar and invited us to order drinks. When the manager arrived, however, the interaction took an uncomfortable turn. My friend and I were subjected to a series of questions in a manner that felt distinctly unwelcoming. We both came away with the impression that we were being assessed for our suitability as patrons rather than simply being helped to find a table. Eventually, we were escorted to the seating area and informed that we could have the table for between one and one and a half hours. In the event, we remained until just after 7:30 pm and at no stage were we asked to vacate the table or told that it was required for anyone else. The next day, I emailed the hotel to share our experience with the General Manager and to ask that the matter be reviewed, particularly in relation to how guests are greeted and accommodated in these situations. The following Tuesday morning, I received a reply from the Director of Guest Relations. He apologised on behalf of the team, expressed his disappointment that our initial experience had been so poor and advised that he would follow up with the Cellar Bar Manager so that any necessary training could be implemented based on the concerns I had raised. He also invited me to contact him directly before any future visit, saying that he would welcome the opportunity to meet us personally and that “you might allow me to offer you and your party a drink with my compliments”. On the 27th of May, I took him up on that invitation and emailed to say that my friend and I intended to visit the Cellar Bar the following afternoon. He replied, "I'll be here until 5pm tomorrow so please do ask for me when you get here." We arranged our afternoon around that assurance and arrived at the hotel's main reception shortly before 3p.m. We asked to see the Director of Guest Relations and were told that he was on a call. We were invited to wait in the lobby, where we remained until almost 4p.m, during which time we had a glass of water and a cocktail. Unfortunately, we then had to leave to attend another engagement. The following afternoon, I received an email stating, "I stayed around until 6pm yesterday but unfortunately didn't see you," which struck me as overlooking the fact that we had arrived exactly as arranged and had waited for almost an hour. A further email on the 1st of June explained, "I was indeed called away at 3pm to speak with a guest but I am sorry your arrival was not brought to my attention, my apologies for that; I will certainly follow up on that internally." Taken together, these experiences suggest a pattern rather than an isolated oversight. While the responses contained apologies, the promised follow-through never materialised and at no stage did we feel genuinely valued as customers. If you are looking for a first-class hotel experience in Dublin city centre, I would instead recommend the Westbury or the Shelbourne, where, in my experience, guests are made to feel genuinely welcome and their time and custom is respected and valued.

The location at the hotel was good. Quiet in the evening and garden setting was beautiful. The staff were very friendly and accommodating. The beds were comfy and washrooms were good size and everything was clean. Expensive but worth it

We arrived as strangers and left as friends of the extraordinary staff at the Merrion. We stayed with extended family in the penthouse for 5 glorious days. From the moment we arrived, we were made truly welcome.

The rooms were exquisite, cool and comfortable but polished - and filled with antiques and artworks. The food for room service, the cellar pub and the artsy high tea was all delicious. Pastry chefs designed pastries that recall the various artworks in the Merrion - amazing.

Fiona O’Grady embodied Irish hospitality as the manager of the dining room. We loved talking with her every morning! The gardens off the dining room and all around the hotel are gorgeous and meticulously maintained, a joy for a gardener to see.

They helped arrange a variety of tours and meals in Dublin that were all spot on. Just the best in 5 star hotels!

Stunning hotel, charming and comfortable.
The staff at The Merrion hit the right note between efficiency and friendliness.
We had room service and ate In the restaurant, both were delicious.
At stay in this elegant hotel is a proper treat.
I would have to say faultless.

The warmest hospitality imaginable. The concierge helped me schedule great day trips from Dublin. My room was large and beautiful, with a gorgeous marble bathroom.

Fantastic hotel in every way !!!

Loved my room.. bright and spotless…
Have stayed many times and couldn’t really fault.. probably a little expensive though

We just got married last weekend. The hotel staff went above and beyond to make our day memorable!
From being greeted by the doormen to the waiters to the house keeping to the chief to the wedding co-ordinator - they were all so approachable, friendly and organised! They all made our day run so smoothly and we are so delighted we chose to have our wedding here!
The service was 10/10 and loved all of the small touches - we felt like royalty!!
Thank you !

I enjoyed my stay for one night June 16.
The staff from outside butler, reception team, Drawing room staff, Garden room restuarant staff, all staff were professional , courtious, helpful, Well done staff. Afternoon tea great. Patrick Guillbeau restuarant supper was excellent. My deluxe king room was brilliant and cleaned top notch. Atmosphere was friendly . Every staff treated me as a King. I will be back soon.

The Merrion is that rare hotel that does everything to perfection. Stayed in 20 hotels on this extended trip and the Merrion was the star of them all. From front desk to room service to cleaning of rooms, not a single miss and Patrick Guillaud was amazing!! Our room was gorgeous and kept immaculate with fresh flowers and chocolates daily. A beautiful and most convenient home in Dublin, will always return.

The ambience and convenience whilst dining at Guilbauds

Lovely old-style comfort