The Palace, a Luxury Collection Hotel, Madrid

Hotels
•
Westin
8.6 (566 reviews)
Plaza de las Cortes, 7 , Madrid , es
+34 913 60 80 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Beautiful rooms
Wonderful amenities
Cons:
Cleanliness issues in some areas
Breakfast variety and cleanliness complaints

Categories

Cleanliness
8.26
Some reviews mentioned issues with cleanliness in the rooms.
Service
8.93
Overall positive feedback on the staff's friendliness, though some noted minor issues.
Location
9.07
Consistently praised for its convenient location near attractions.
Room Quality
8.42
Rooms were noted to be beautiful and comfortable, with a few complaints.
Amenities
8.65
Amenities generally well-received, with room service highlighted positively.
Value for Money
8.51
Reflects satisfaction regarding cost given the quality of stay.
Food and Beverage
8.26
Breakfast buffet received mixed reviews due to cleanliness and variety.
Overall Experience
8.73
High satisfaction level across most key areas, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:04

Property Description

Luxury Hotel in Madrid's Art Triangle

Elegant Facilities: The Westin Palace is a luxurious hotel situated in the heart of Madrid, just steps away from iconic landmarks such as the Prado, Thyssen, and Reina Sofia Museums.

Stunning Stained-Glass Dome: Guests can enjoy a delightful buffet breakfast under the hotel's famous stained-glass dome, accompanied by soothing music for a perfect start to the day.

Historic Charm and Modern Comfort: The rooms at the Palace blend historic charm with modern amenities, featuring the award-winning Westin Heavenly Bed and Bath, antique furniture, and internet television.

Immerse yourself in luxury and history at the Westin Palace - book your stay now for an unforgettable experience in Madrid!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Property Accessibility

Total Disability Score: 66.57
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 7
  • Ramp Length: 2
  • Entrance Type: Electric
  • Entrance Door Width: 160
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 566 reviews
Cleanliness: 8.26
Service: 8.93
Location: 9.07
Room Quality: 8.42
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.26
Overall Experience: 8.73
A
Adriaan • couple • za
10
One of the best Hotels I have stayed in
Pros:

Beautiful setting in the middle of Madrid
with five star facilities

Cons:

Nothing

2026-09-12 • via Nuitee
G
guilherme • family_with_children • br
9
2026-09-08 • via Nuitee
A
Ahmad • couple • sa
8
2026-09-07 • via Nuitee
R
Rita • extended_group • de
10
2026-09-02 • via Nuitee
M
Marcelo • couple • br
9
Indicaria para meus amigos!!
Pros:

Localização, equipe, café da manhã, estrutura, arquitetura do prédio, obras de artes……

2026-09-02 • via Nuitee
E
Elena • couple • ru
5
Pros:

Местоположение отеля прекрасное! И сам отель -это очень красивое историческое здание ,если вы путешествуете на машине все очень продуманно !

Cons:

Мы брали два номера ,которые находились рядом. Почему-то один из номеров не готовили вечером .И не добавляли воду ,капсулы для кофе .В первый день на ресепшен извинились ,но ничего не изменилось , также очень долго ждали омлет на завтрак ,почти 40 мин . Ну еще хотелось бы ,чтобы давали в дорогу бутылочку воды,для путешествующих на машине,как это происходит в отелях такого уровня.

2026-08-31 • via Nuitee
S
Saadat • family_with_children • az
10
Recommended hotel to stay
Pros:

It was unforgettable vacation with family. The location of the hotel is best. Stuff very helpful. Rooms clean and comfortable. Highly recommend hotel.

Cons:

Nothing

2026-08-26 • via Nuitee
A
Alia • couple • sa
10
2026-08-17 • via Nuitee
Y
Yaseen • family_with_children • za
10
Memorable
Pros:

Everything
The location
The rooms
The hotel staff

Cons:

-

2026-08-17 • via Nuitee
F
Filipe • family_with_children • pt
10
2026-08-14 • via Nuitee
J
Jacopo • couple • it
10
2026-08-10 • via Nuitee
S
Sandjay • couple • nl
10
2026-08-10 • via Nuitee
L
Leslie • family_with_children • gt
10
Todo excelente
2026-08-09 • via Nuitee
Álvaro • solo_traveller • es
10
2026-08-06 • via Nuitee
A
ATHANASIOS • couple • gr
8
2026-08-04 • via Nuitee
S
Santiago • solo_traveller • es
10
Pros:

Todo excelente, desde el trato hasta la ubicación. La cama comodísima

Cons:

Todo correcto

2026-08-03 • via Nuitee
Şenay • family_with_children • tr
10
2026-07-25 • via Nuitee
R
Roderik • solo_traveller • nl
10
Prachtig, stijlvol verblijf midden in Madrid. Op loopafstand van veel attracties.
Pros:

Prachtig hotel midden in het oude centrum van Madrid. De kamer was prettig en het bed van hoge kwaliteit. Heerlijk ontbeten!

Cons:

De fitnessruimte is een beetje out-dated en het was leuk geweest als er een rooftopbar was geweest.

2026-07-24 • via Nuitee
E
Eliane • couple • br
10
Muito agradável com muito conforto. Hotel muito lindo.
Pros:

A cama era muito boa.

Cons:

So o box poderia ser fechado

2026-07-24 • via Nuitee
B
Blaise • family_with_children • re
9
Top séjour...a refaire
Pros:

Le Palace Hôtel à Madrid est une adresse véritablement emblématique. Son lobby sous sa spectaculaire verrière offre une atmosphère grandiose, parfaitement complétée par un emplacement idéal et un personnel aux petits soins. Si l'absence de piscine peut être regrettée, la qualité exceptionnelle de la conciergerie et l'excellence du service en font une expérience inoubliable. Un séjour de haut standing, presque parfait !

Cons:

Dommage qu'il n'y ait pas de piscine

2026-07-10 • via Nuitee