The Palace, a Luxury Collection Hotel, Madrid

Hotels
•
Westin
8.6 (527 reviews)
Plaza de las Cortes, 7 , Madrid , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Beautiful rooms
Wonderful amenities
Cons:
Cleanliness issues in some areas
Breakfast variety and cleanliness complaints

Categories

Cleanliness
8.26
Some reviews mentioned issues with cleanliness in the rooms.
Service
8.93
Overall positive feedback on the staff's friendliness, though some noted minor issues.
Location
9.07
Consistently praised for its convenient location near attractions.
Room Quality
8.42
Rooms were noted to be beautiful and comfortable, with a few complaints.
Amenities
8.65
Amenities generally well-received, with room service highlighted positively.
Value for Money
8.51
Reflects satisfaction regarding cost given the quality of stay.
Food and Beverage
8.26
Breakfast buffet received mixed reviews due to cleanliness and variety.
Overall Experience
8.73
High satisfaction level across most key areas, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:04

Property Description

Luxury Hotel in Madrid's Art Triangle

Elegant Facilities: The Westin Palace is a luxurious hotel situated in the heart of Madrid, just steps away from iconic landmarks such as the Prado, Thyssen, and Reina Sofia Museums.

Stunning Stained-Glass Dome: Guests can enjoy a delightful buffet breakfast under the hotel's famous stained-glass dome, accompanied by soothing music for a perfect start to the day.

Historic Charm and Modern Comfort: The rooms at the Palace blend historic charm with modern amenities, featuring the award-winning Westin Heavenly Bed and Bath, antique furniture, and internet television.

Immerse yourself in luxury and history at the Westin Palace - book your stay now for an unforgettable experience in Madrid!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for € 55 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.

Location

Property Video

Property Accessibility

Total Disability Score: 66.57
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 7
  • Ramp Length: 2
  • Entrance Type: Electric
  • Entrance Door Width: 160
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 527 reviews
Cleanliness: 8.26
Service: 8.93
Location: 9.07
Room Quality: 8.42
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.26
Overall Experience: 8.73
G
GINESA • extended_group • es
9
Un día especial en un hotel emblemático
Pros:

La ubicación .Nos alojamos allí px mi hija tenía que elegir su plaza MIR en el Ministerio de Sanidad y durmiendo allí estábamos a pocos minutos andando .

2026-05-08 • via Nuitee
C
CARLOS ULISES • couple • es
8
2026-05-05 • via Nuitee
P
Pierre • family_with_children • fr
9
2026-05-04 • via Nuitee
M
Miguel • family_with_children • es
10
Sitio buenisimo
Pros:

Todo

Cons:

Nada

2026-05-01 • via Nuitee
G
german • couple • es
10
descanso superconfortanble
Pros:

EL DESAYUNO Y EL PERSONAL QUE ATIENDE LOS DESAYUNOS QUE FUE LO UNNICO QUE HICIMOS DE LUJO, SUPERATENTOS A CUALQUIER PETICION QUE HICIERAMOS

Cons:

para llegar a los ascensores, aunque nosotros no tenemos ese problema, hay unas escaleras que impedirian llegar a los mismo. igual hay rampas en alguna zona pero no las vimos

2026-04-28 • via Nuitee
D
Dietrich • solo_traveller • de
9
2026-04-27 • via Nuitee
J
José • couple • es
8
2026-04-26 • via Nuitee
A
Aurora • couple • es
10
2026-04-25 • via Nuitee
M
Maja • family_with_children • pl
7
2026-04-23 • via Nuitee
G
glenn • solo_traveller • us
10
2026-04-20 • via Nuitee
F
Fatih • family_with_children • tr
9
2026-04-19 • via Nuitee
E
Elisabeth • couple • nl
9
Pros:

de service, van het vliegveld tot terug naar het vliegveld, een topverblijf

2026-04-14 • via Nuitee
J
Jose • couple • es
10
satisfacción
Pros:

en general todo

Cons:

en el baño no hay bidet

2026-04-12 • via Nuitee
N
Nicholas • couple • gb
8
2026-04-11 • via Nuitee
E
Eman • couple • qa
9
2026-04-10 • via Nuitee
D
Davide • family_with_children • it
10
2026-04-10 • via Nuitee
P
Pauline • couple • us
10
Loved the hotel, great stay.
Pros:

Very luxurious! Nice big rooms, beautiful bathroom, quality decor. Great breakfast, amazing bar.

Cons:

It was on the pricey side.

2026-04-09 • via Nuitee
A
Andreia • couple • pt
10
2026-04-06 • via Nuitee
E
Eva • family_with_children • es
10
Pros:

La ubicación

Cons:

La habitación porque la puerta del labavo no se podía abrir sino cerradas antes la puerta.

2026-04-05 • via Nuitee
J
Jenny • couple • us
10
2026-04-01 • via Nuitee