The Palace, a Luxury Collection Hotel, Madrid

Hotels
•
Westin
8.6 (553 reviews)
Plaza de las Cortes, 7 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Beautiful rooms
Wonderful amenities
Cons:
Cleanliness issues in some areas
Breakfast variety and cleanliness complaints

Categories

Cleanliness
8.26
Some reviews mentioned issues with cleanliness in the rooms.
Service
8.93
Overall positive feedback on the staff's friendliness, though some noted minor issues.
Location
9.07
Consistently praised for its convenient location near attractions.
Room Quality
8.42
Rooms were noted to be beautiful and comfortable, with a few complaints.
Amenities
8.65
Amenities generally well-received, with room service highlighted positively.
Value for Money
8.51
Reflects satisfaction regarding cost given the quality of stay.
Food and Beverage
8.26
Breakfast buffet received mixed reviews due to cleanliness and variety.
Overall Experience
8.73
High satisfaction level across most key areas, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:04

Property Description

Luxury Hotel in Madrid's Art Triangle

Elegant Facilities: The Westin Palace is a luxurious hotel situated in the heart of Madrid, just steps away from iconic landmarks such as the Prado, Thyssen, and Reina Sofia Museums.

Stunning Stained-Glass Dome: Guests can enjoy a delightful buffet breakfast under the hotel's famous stained-glass dome, accompanied by soothing music for a perfect start to the day.

Historic Charm and Modern Comfort: The rooms at the Palace blend historic charm with modern amenities, featuring the award-winning Westin Heavenly Bed and Bath, antique furniture, and internet television.

Immerse yourself in luxury and history at the Westin Palace - book your stay now for an unforgettable experience in Madrid!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for € 55 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.

Location

Property Video

Property Accessibility

Total Disability Score: 66.57
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 7
  • Ramp Length: 2
  • Entrance Type: Electric
  • Entrance Door Width: 160
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 553 reviews
Cleanliness: 8.26
Service: 8.93
Location: 9.07
Room Quality: 8.42
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.26
Overall Experience: 8.73
B
Blaise • family_with_children • re
9
Top séjour...a refaire
Pros:

Le Palace Hôtel à Madrid est une adresse véritablement emblématique. Son lobby sous sa spectaculaire verrière offre une atmosphère grandiose, parfaitement complétée par un emplacement idéal et un personnel aux petits soins. Si l'absence de piscine peut être regrettée, la qualité exceptionnelle de la conciergerie et l'excellence du service en font une expérience inoubliable. Un séjour de haut standing, presque parfait !

Cons:

Dommage qu'il n'y ait pas de piscine

2026-07-10 • via Nuitee
V
Visra • solo_traveller • sg
9
Nice, traditional and perfect location
Pros:

Perfect location. Grand and well preserved property

Cons:

Staffs can be trained better. They took away glasses and didn’t replace them. And some miscommunications at the reception

2026-07-09 • via Nuitee
A
Alexandra • solo_traveller • de
8
Pros:

Frühstücksauswahl und Präsentation dessen war fabelhaft
Personal im Restaurant ist extrem nett und freundlich

Cons:

Buchung ging erst mal schief.
Speiseauswahl im Restaurant gering. Im Zimmer, in der Bar und im Restaurant fast gleich.

2026-07-09 • via Nuitee
T
Thierry • couple • fr
3
2026-07-03 • via Nuitee
O
Otari • couple • ge
10
2026-07-03 • via Nuitee
B
Brindusa • couple • ro
10
2026-06-28 • via Nuitee
M
Miguel • couple • us
10
2026-06-20 • via Nuitee
E
Essam • solo_traveller • ae
5
Will never use it again.
Pros:

Nothing means nothing

Cons:

One of the worst experiencs i’v ever had, very old rooms, smelly, and cannot see anything good there more than the valet parking team.

The reception people never ever smiled, the gym is very small and even the pair of dumbbells is not there. Worst thing ever the dirty carpets and the washrooms.

2026-06-19 • via Nuitee
K
karla • solo_traveller • mx
10
2026-06-16 • via Nuitee
A
Agyiri • extended_group • gb
10
Fantastic stay wonderful staff.
Pros:

Beautiful Building interior and ambiance.

Cons:

Nothing

2026-06-16 • via Nuitee
S
Serkan • couple • tr
10
2026-06-15 • via Nuitee
G
Guilherme • family_with_children • br
9
2026-06-15 • via Nuitee
G
GHADA • family_with_children • lb
8
2026-06-14 • via Nuitee
N
Nino • couple • ge
10
Excellent choice
Pros:

Lobby, bar, restaurant, location, style of room and room size. Especially I would like to express my thanks to the bellmen. During the Pope’s visit, when the city was very busy, they kindly helped us with our luggage and assisted us in reaching Atocha Station. Their help was greatly valuable in that situation

Cons:

Lifts are a little bit old and need to be changed

2026-06-08 • via Nuitee
G
Gayle • couple • au
10
2026-06-01 • via Nuitee
A
Alexandros • family_with_children • ch
9
2026-05-29 • via Nuitee
A
Abdulla • couple • qa
9
2026-05-23 • via Nuitee
N
neal • couple • us
8
Pros:

Great location near everything nice clean rooms great staff

Cons:

Breakfast was mediocre

2026-05-20 • via Nuitee
I
Ignacio Vega • solo_traveller • es
9
Pros:

El servicio muy atento, el mejor que he visto en un hotel. el desayuno y la habitación

2026-05-18 • via Nuitee
A
Abdurhman • couple • sa
9
2026-05-17 • via Nuitee