Iberostar Heritage Grand Mencey

Hotels
•
Iberostar The Grand Collection
8.9 (2779 reviews)
Dr. José Naveiras, 38 , Santa Cruz de Tenerife , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good location
Nice amenities
Cons:
Room noise issues
Food quality concerns
High prices for certain services

Categories

Cleanliness
8.98
Various guests appreciated the cleanliness of rooms, reinforcing a positive sentiment.
Service
9.45
Guests highlighted the helpfulness and friendliness of the staff.
Location
9.49
The location near the city center was frequently praised by multiple reviewers.
Room Quality
8.44
Some guests had issues with room assignments and noise levels, affecting overall sentiment.
Amenities
8.97
Positive comments about the pool and spa facilities.
Value for Money
8.93
Preventively seen as somewhat pricey, yet overall good for the experience provided.
Food and Beverage
7.98
Some complaints regarding the quality of food and breakfast options.
Overall Experience
8.95
The experience was generally positive, with some critiques leading to a balanced view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:15

Property Description

Luxurious Urban Escape

Stylish Spa Retreat: Indulge in relaxation at the hotel's spa and unwind in the serene ambiance of the colonial-style building.

Elegant Rooms: Experience comfort in spacious rooms with modern decor, hardwood floors, and a range of amenities including a flat-screen TV, satellite TV, and a mini bar.

Gastronomic Delights: Treat your taste buds to local dishes at Los Menceyes restaurant, complemented by a cozy ambiance at Bar Casino or the lobby bar.

Experience the perfect blend of luxury and convenience at Iberostar Heritage Grand Mencey. Book now for an unforgettable stay!

Important information:

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 2779 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
K
Karhu • couple • fi
7
2026-03-13 • via Nuitee
I
Ingveldur • couple • is
7
2026-03-13 • via Nuitee
N
Nigel • couple • gb
10
We had a nice time,
Pros:

Generous suite with view. Helpful staff.

Cons:

Only negative experience we had was the dining room. It would have been better to keep families with small children in one area and let people who prefer not to be near children sit at the opposite end of the room. There was a general spread of children over the entire area.

2026-03-11 • via Nuitee
M
Matthias • solo_traveller • de
9
Santa Cruz ist eine Reise wert.
Pros:

Sehr gute Lage mit kurzem Weg ins Zentrum.

2026-03-11 • via Nuitee
V
Victoria • couple • gb
10
2026-03-10 • via Nuitee
G
Guido • couple • be
10
Een toffe ervaring
Pros:

Toffe bar met lekker eten en super vriendelijke bediening
Super mooi hotel ,

2026-03-10 • via Nuitee
L
Léna • couple • fr
8
2026-03-10 • via Nuitee
M
Madalina • family_with_children • ro
10
Execellent
Pros:

Everything was perfect, we really enjoyed everything and the food was good enough

Cons:

Everything was good

2026-03-10 • via Nuitee
A
Aelita • family_with_children • lt
10
2026-03-09 • via Nuitee
B
BRUNO • extended_group • be
8
Pros:

les repas proposés en demi-pension
Décor intérieur d'exception

Cons:

désorganisation du service au dîner et le manque de professionnalisme
confusion au niveau de la commande, lenteur dans le service, bien que le personnel soit aimable

Bruit de la rue (ramassage quotidien des poubelles tôt le matin sous notre fenêtre)

2026-03-09 • via Nuitee
G
Gregory • family_with_children • il
9
2026-03-08 • via Nuitee
M
mario • couple • fr
8
2026-03-07 • via Nuitee
N
Nigel • couple • gb
9
Excellent for a short city break
Pros:

The property is smart and well maintained. It is conveniently situated next to a safe park and within easy walking distance of the city’s shops, restaurants and attractions

Cons:

It was a bit colder than I would have liked

2026-03-07 • via Nuitee
M
Melvin • couple • nl
9
Fantastisch hotel voor een ontspannen verblijf.
Pros:

Heerlijk complex met zeven restaurants, geweldige spa en fitness faciliteiten.

Cons:

Eigenlijk niets.

2026-03-07 • via Nuitee
R
Rose • solo_traveller • gb
10
2026-03-07 • via Nuitee
T
tom • family_with_children • be
9
Probably the best breakfast buffet on the island.
Pros:

Good location, beautiful building.

2026-03-06 • via Nuitee
D
Daniel • couple • fr
10
Superbe !
Pros:

L’emplacement formidable central.

Cons:

Tout ok !

2026-03-06 • via Nuitee
E
Eduardo • couple • es
8
2026-03-04 • via Nuitee
H
Helmut • couple • de
3
Mittelklassehotel
Pros:

Eingangslobby und Gartenbereich.

Cons:

Zimmer zur Stadtautobahn nach vorne, mit 4 Autospuren, extrem laut. Unbedingt vermeiden. Zimmer zum Garten o.k.
Mobiliar muss endlich erneuert werden. Wasser muss man sich auf Flur selbst zapfen.

2026-03-03 • via Nuitee
W
Werner • couple • de
10
Würde es sofort weiter empfehlen und komme gerne zurück,
Pros:

Ausgezeichnetes Frühstücksbuffet, gute Lage, freundliches Personal.

2026-03-02 • via Nuitee