Iberostar Heritage Grand Mencey

Hotels
•
Iberostar The Grand Collection
8.9 (3024 reviews)
Dr. José Naveiras, 38 , Santa Cruz de Tenerife , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good location
Nice amenities
Cons:
Room noise issues
Food quality concerns
High prices for certain services

Categories

Cleanliness
8.98
Various guests appreciated the cleanliness of rooms, reinforcing a positive sentiment.
Service
9.45
Guests highlighted the helpfulness and friendliness of the staff.
Location
9.49
The location near the city center was frequently praised by multiple reviewers.
Room Quality
8.44
Some guests had issues with room assignments and noise levels, affecting overall sentiment.
Amenities
8.97
Positive comments about the pool and spa facilities.
Value for Money
8.93
Preventively seen as somewhat pricey, yet overall good for the experience provided.
Food and Beverage
7.98
Some complaints regarding the quality of food and breakfast options.
Overall Experience
8.95
The experience was generally positive, with some critiques leading to a balanced view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:15

Property Description

Luxurious Urban Escape

Stylish Spa Retreat: Indulge in relaxation at the hotel's spa and unwind in the serene ambiance of the colonial-style building.

Elegant Rooms: Experience comfort in spacious rooms with modern decor, hardwood floors, and a range of amenities including a flat-screen TV, satellite TV, and a mini bar.

Gastronomic Delights: Treat your taste buds to local dishes at Los Menceyes restaurant, complemented by a cozy ambiance at Bar Casino or the lobby bar.

Experience the perfect blend of luxury and convenience at Iberostar Heritage Grand Mencey. Book now for an unforgettable stay!

Important information:

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 3024 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
T
Tuzhilkina • couple • es
10
Pros:

Всё отлично! Но дорого за одну ночь 250 €

Cons:

В номере не было бутылок для воды, которую можно набирать в коридоре. Номер выходил во внутренний двор и с утра кричали очень громко петухи! В остальном всё отлично!

2026-07-11 • via Nuitee
A
Arie • solo_traveller • nl
9
Heerlijk
Pros:

Prachtige karaktervolle lokatie met heel fijn personeel. Ik kom hier regelmatig en ik vind het bijzonder prettig

2026-07-11 • via Nuitee
E
Elena • couple • kz
10
2026-07-09 • via Nuitee
M
Maria Dolores • couple • es
10
Siempre que vengo, me voy contenta por todo
Pros:

Las instalaciones, la ubicación y el personal, que es muy amable.

Cons:

Nada

2026-07-09 • via Nuitee
D
Dominguez • solo_traveller • es
4
Pros:

La comida buenísima

Cons:

Lo que no me gustó fue que, fui ampliando media pensión, y cuando fui a pagar el último día que yo pensaba que tenía media pensión, me llevé una sorpresa.

2026-07-06 • via Nuitee
F
Francisco • solo_traveller • es
8
2026-07-05 • via Nuitee
R
rosaura • couple • es
10
2026-07-05 • via Nuitee
R
Rosa • couple • es
10
Pros:

Personal limpieza y comodidad y
Ubicación perfecta 10 minutos del centro

2026-07-05 • via Nuitee
Y
Youkez • solo_traveller • fr
10
Je recommande vivement
Pros:

Bon emplacement. Très bon services et confort. Les activités de piscine et sport sont très bien. Le petit-déjeuner est riche et varié. La chambre est grande et la literie très confortable. La restauration est très soignée et de grande qualité.

Cons:

Peut mieux faire en terme de vétusté dans les couloirs, pour un hôtel de ce standing. La climatisation ne fonctionne pas, ce qui est regrettable.

2026-07-04 • via Nuitee
K
Katrin • solo_traveller • is
9
2026-07-04 • via Nuitee
G
Giorgos • solo_traveller • gr
8
Pros:

Overall the hotel is ok, nothing exceptionally good

Cons:

As you start to use it the hotel miss quite a bit, like the pool close at 18:00, the room looked good but the quality wasn't as good when you start using it.

2026-07-03 • via Nuitee
J
Javier Gonzalo • solo_traveller • ar
9
2026-07-03 • via Nuitee
J
Jose Ignacio • couple • es
9
Tranquilidad y confort en un hotel con estilo local
Pros:

La comodidad de la habitación, vistas a la piscina y montaña; silenciosa y las camas muy cómodas. Posibilidad de cenar agradable en la cafetería con buenos precios aunque la variedad es corta. Posibilidad de ir andando al centro y entorno tranquilo. Después de ver otros hoteles, creo que es el de mayor categoría.
La camarera de piso es maravillosa, alegre y sonriente cualquier petición.
El desayuno muy agradable y completo con productos de calidad.

Cons:

Buscábamos tranquilidad y la zona del spa con su zona exterior de aguas se llenó de niños pequeños que no estaban alojados. Tuvimos que abandonar la zona, es incomprensible en un hotel de 5 estrellas. La actitud en varias situaciones de un camarero del bar que nos hizo sentirnos incómodos .
Niños pequeños en la piscina, debería haber una zona solo para niños a parte.

2026-07-02 • via Nuitee
S
Serenella • family_with_children • es
9
2026-07-02 • via Nuitee
Þormar • solo_traveller • is
1
2026-07-01 • via Nuitee
D
De • solo_traveller • es
7
Mercadillo, caos, estrés.
Pros:

El personal de 10!!

Cons:

Me encontré con un "mercadillo" en el exterior y interior del hotel qué arruinó nuestra estancia sin poder disfrutar de las instalaciones ya que había una marea de gente y claro su uno busca tranquilidad....allí no era el lugar, una verdadera pena porque si hubiera sido informado no había reservado!

2026-06-30 • via Nuitee
M
María • solo_traveller • es
10
2026-06-29 • via Nuitee
S
Stephen • extended_group • de
8
Tolle Lage um die Stadt zu erforschen, haben uns dort wohl gefühlt
Pros:

Sehr schön, sauber

Cons:

War alles top

2026-06-28 • via Nuitee
M
María • solo_traveller • es
10
Pros:

Todo estaba ideal, 10 de 10

2026-06-28 • via Nuitee
A
Aitor • family_with_children • es
6
2026-06-27 • via Nuitee