Sheraton Imperial Kuala Lumpur Hotel

Hotels
•
Sheraton
8.3 (3367 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 120 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3367 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
K
Karthick • family_with_children • in
10
2026-02-14 • via Nuitee
S
Sandra • solo_traveller • au
10
Organised and warm staff
Pros:

My elderly mum says she was treated with respect . The whole experience at this hotel was organised

2026-02-14 • via Nuitee
A
Abylaikhan • family_with_children • kz
7
2026-02-14 • via Nuitee
A
Al Rawahi • couple • om
8
Short break at nice hotel
Pros:

Nice room with good facilities. The breakfast was great and you've many options. The location is Great and at the heart of KL where you can find almost everything around you!

Cons:

N/A

2026-02-14 • via Nuitee
F
FarAway34691585111 • Couples
10
Zariekha, ientan, ashfak, chef fad
Pros:

everythings good, the vibes the ambience, music jazz, the lights,

2026-02-13 • via Tripadvisor
W
wqtee • Couples
8
Good service
Pros:

Good service Iariekha Ientan 👍🏻

2026-02-13 • via Tripadvisor
F
febs0nt • Family
10
Good service
Pros:

Service at the breakfast buffet was excellent — good food, smooth service, and a pleasant atmosphere. A special mention to Ashfak, who went out of his way to help us while we were dining with our toddler; he was attentive, kind, and made the experience very comfortable for us.

2026-02-13 • via Tripadvisor
O
Oumar • family_with_children • fr
9
2026-02-11 • via Nuitee
A
Ali • family_with_children • ae
2
2026-02-11 • via Nuitee
T
thorleifr266 • Family • Stockholm
8
Nice hotel
Pros:

Everything has been good. Large nice room. Very well cleaned and good service from housekeeper Sujan. The staff were always helpful and serviceminded.
Less good was that if you come down to breakfast too late i e after 08:30 AM they were ofton out of yoghurt, orangejuice, Chelsea etc.(Breakfast was served until 10:30 AM. This happened sevel times. Not really okey for a 5 star hotel.
But there was a large selection of different international dishes on the breakfast.
The pool was really nice.

2026-02-10 • via Tripadvisor
V
Vihar • family_with_children • in
10
2026-02-10 • via Nuitee
A
ABDUL MAJID • extended_group • my
9
Cons:

Bilik air.. Bila mandi air melimpah keluar ke bilik( lantai tidak rata)

2026-02-09 • via Nuitee
I
I7512MFkarime • Business
10
Good expérience
Pros:

Very good personal- thanks Hasan, toc mat, mek, i recommand them
If you travel to malaysia- go to sgeraton imperial
Thanks

2026-02-08 • via Tripadvisor
D
dinaharisah • Family
10
Decent experience
Pros:

Decent breakfast spot! Everything was good & service is efficient. Even the staff is friendly. Very extensive options of food

2026-02-01 • via Tripadvisor
F
Farzana • extended_group • sg
10
2026-01-31 • via Nuitee
K
Kamilia • couple • au
10
2026-01-31 • via Nuitee
B
bingyuan_2026 • Couples
10
Food
Pros:

The food is very diverse. The food was delicious, and the waiter was also very friendly. Changing the dishes was very efficient.

2026-01-30 • via Tripadvisor
G
gurpalk2026 • Couples
10
Kula Lumpur trip.
Pros:

The excellent and professional service from the time of check in , room size was very spacious and it was located centrally. Loved it.

2026-01-30 • via Tripadvisor
A
Abhinav • family_with_children • in
9
Pros:

Location of the hotel & support from staff specially related to travel

2026-01-29 • via Nuitee
I
IBRAHIM • family_with_children • om
10
2026-01-29 • via Nuitee