Sheraton Imperial Kuala Lumpur Hotel

Hotels
•
Sheraton
8.3 (3622 reviews)
Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2717 9900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.3
Based on 3622 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
V
Vicky • solo_traveller • gb
8
2026-10-30 • via Nuitee
A
Arvind • couple • my
10
2026-10-29 • via Nuitee
M
Minoru • solo_traveller • th
10
2026-10-29 • via Nuitee
F
Faraz Ahmed • extended_group • gb
9
Pros:

Grand hotel, had a phenomenal stay.

Cons:

The key cards weren't working properly, kept having to go to reception to get them fixed.

2026-10-28 • via Nuitee
M
MAHFUZ • couple • sg
10
We had a pleasant stay.
Pros:

We were welcomed by welcoming smiles from the all the staff. Especially Akma, Michelle, Mirza & Shasi. Very helpful & professional. Our room is spacious & clean. Good breakfast & many varieties to choose from. Good location.

Cons:

It it not an easy access to the opposite mall, Quilt. Need to go from the metro entrance with a ticket or else just cross the road. But be careful while crossing the road.

2026-10-27 • via Nuitee
W
Wahab • couple • pk
1
Pros:

There’s nothing to like about the property except breakfast. Not recommended

Cons:

They were not welcoming at all, they charge 600 Rm per night but rooms were smelly, staff had no idea about local things. Didn’t guide us for anything. Never recommended at all.

2026-10-27 • via Nuitee
S
s • couple • us
7
2026-10-26 • via Nuitee
K
Kohgulan • couple • my
10
2026-10-23 • via Nuitee
J
Julian • solo_traveller • es
9
Magnífico hotel bien ubicado. Genial desayuno
Pros:

Amplitud de la habitación. Excelente desayuno. Buen gimnasio

Cons:

No hay spa o servicio masajes

2026-10-21 • via Nuitee
A
Anwar • couple • my
10
I like it
Pros:

Very good

Cons:

Nothing

2026-10-19 • via Nuitee
H
Hadi • couple • my
9
2026-10-17 • via Nuitee
K
Klaas • solo_traveller • be
9
2026-10-16 • via Nuitee
A
Asma’ • couple • my
6
Quite disappointed
Pros:

Everything

Cons:

I have a water leak on the floor

2026-10-16 • via Nuitee
E
Empire group • couple • cn
3
I think better choose another hotel
Pros:

Ac not work properly
Fuse burned
3 times we dont have power and no emergwncy light available.

Cons:

O told the desk of hotel we have issue but they said is normal until , 2 times more happend and at list service guy find out fuse burned and change it
For that reason AC not cool

2026-10-16 • via Nuitee
J
Jinyee • couple • my
8
2026-10-15 • via Nuitee
M
Muhammad • solo_traveller • au
6
Not up to par
Cons:

The broken/outdated interiors and lack of maintenance

2026-10-15 • via Nuitee
V
Venkatasubramanian • solo_traveller • in
6
It was good
Pros:

Location is fine and near to metro
Comfortable rooms
Best breakfast and hotel amenities

Cons:

Cleanliness inside the toilet and water quality in tubs

2026-10-15 • via Nuitee
N
NIRMALA • family_with_children • my
6
Pros:

lokasi dan bilik

Cons:

front desk - concierge. saya tidak puashati sebab telah parking kereta saya. bayar yang dikenakan rm40.00 disebabkan kecuaian staf anda logan-concierge. saya telah memberi maklumat nombor bilik dan car plate kpd beliau, suapaya sistem dapat mengdiskaunkan caj parking. tetapi beliau tidak membuat, maka saya terpaksa bayar rm40.00, dimana sepatut bayar rm5.00.

2026-10-13 • via Nuitee
S
Siti Khairunnisa • couple • sg
10
2026-10-12 • via Nuitee
S
Siti Khairunnisa • extended_group • sg
10
great service and location
Pros:

exceptional hospitality from the staff. room is clean snd comfy. wish we could extend our stay. will definitely return again 👍🏼

2026-10-12 • via Nuitee