Sheraton Imperial Kuala Lumpur Hotel

Hotels
•
Sheraton
8.3 (3462 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 120 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3462 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
M
Manorgaran • family_with_children • my
9
Pros:

Overall the services was good.

Cons:

1)The breakfast section should be more elaborate of the menu.
2) The meals with beef should be separate separate from the main dish arrangement.

2026-05-02 • via Nuitee
Z
Zakira • couple • my
10
Pros:

i love everything about the hotel it was a good experience staying here.

2026-05-01 • via Nuitee
S
Shadat • extended_group • sg
9
2026-05-01 • via Nuitee
M
Mehmet • extended_group • tr
8
2026-05-01 • via Nuitee
B
Brahim • couple • dz
10
Pros:

Everything was great, especially the reception staff, they were wonderful.

2026-04-30 • via Nuitee
N
Nurul Ayuni • family_with_children • my
10
Nice stay, variety choices of breakfast
Pros:

Spacious room, near to MRT

2026-04-28 • via Nuitee
K
Karman • extended_group • de
9
Pros:

Was mir an dem Hotel besonders gut gefiel, waren das zuvorkommende Empfangspersonal, der Service und die Sauberkeit – viel mehr als in anderen Filialen, die ich besucht habe.

2026-04-27 • via Nuitee
J
Jutta • solo_traveller • au
9
Excellent location and highly recommended for families.
Pros:

Staff were all very friendly, approachable, professional, helpful and well presented. They truly represent the company well and Sheraton should be very proud of the staff and the service they provide at Sheraton Imperial Kuala Lumpur.

Cons:

The pool could do with some maintenance and there seems to be a small spa but it wasn't working.

2026-04-25 • via Nuitee
E
Ema • solo_traveller • my
8
2026-04-25 • via Nuitee
A
Amnan • couple • my
10
2026-04-24 • via Nuitee
A
Andrey Blinov • family_with_children • ru
8
2026-04-21 • via Nuitee
T
Toghrul • couple • az
7
Pros:

Almost everything

Cons:

When I booked I accidentally booked room with no breakfast, i asked them to change it with price upgrade. They did all their best not to do it to get 200 myr for two person every day. As a result every day I was having breakfast outside for less price and higher quality

2026-04-18 • via Nuitee
A
ahlil • family_with_children • fr
9
J’y retournerai car le service est exellent
Pros:

Le petit dejeuner est magnifique , le personnel tres souriant est serviable

Cons:

J’avais booké deux chambres , le jour du check out je voulais juste garder une des deux chambres jusqu’a 15h car mon vol etait tard le soir , ils l’ont gentiment fait comprendre qu’il fallait payer un supplement … pour une chambre qui va rester vide la nuit d’apres, un petit geste aurait ete la bienvenue mais bon , j’ai deja eu des complimentary check out late partt dans le monde mais la , j’etais deçu par ca

2026-04-17 • via Nuitee
A
Aatir • couple • pk
9
Pros:

Great breakfast, clean tidy rooms with great facilities, great service and hospitality, loved the location. 10 mins drive from central market and bukit bintang

2026-04-15 • via Nuitee
M
Murat • solo_traveller • tr
10
2026-04-13 • via Nuitee
K
Kok Lean • solo_traveller • my
9
2026-04-10 • via Nuitee
J
Jung Hyeon • couple • au
8
2026-04-10 • via Nuitee
M
mohd izmel • solo_traveller • my
9
2026-04-08 • via Nuitee
S
Sahnon Ariffin Chow • family_with_children • my
10
Pros:

Location

Cons:

None

2026-04-07 • via Nuitee
A
Antonio • solo_traveller • us
4
2026-04-07 • via Nuitee