Sheraton Imperial Kuala Lumpur Hotel

Hotels
Sheraton
8.3 (3599 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.3
Based on 3599 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
K
Kamran couple pk
6
In general the stay was good
Pros:

Steam sauna had to be requested to be switched on and hence waiting.
Elevator wait was substantial

2026-08-29 via Nuitee
R
raneesha family_with_children ae
4
2026-08-28 via Nuitee
A
Akram family_with_children lb
7
2026-08-27 via Nuitee
L
Logasundari solo_traveller my
10
Pros:

The environment

Cons:

NA

2026-08-26 via Nuitee
C
Chen Chen solo_traveller sg
10
Good choice of hotel if you are in the area for work!
Pros:

Hotel was in a good location, walkable distance to bars and restaurants in the area where you could have a beer and a view of KLCC.

Cons:

I was not able to adjust the in-room temperature, despite toggling various settings so the room was really freezing cold.

2026-08-26 via Nuitee
A
Andreea Madalina solo_traveller ro
9
Pros:

Very good location.

Cons:

In the evening the cook was frying different foods in the area conected to the hotel lobby and all the hotel had a fries fish smell.

2026-08-26 via Nuitee
J
Joel De Jesus Lourdes couple tl
10
2026-08-23 via Nuitee
S
Sue family_with_children sg
8
2026-08-23 via Nuitee
M
Majumudeen solo_traveller lk
10
2026-08-22 via Nuitee
K
Khawaja Rameez couple ae
9
2026-08-22 via Nuitee
عبد الرحمن couple ly
5
2026-08-22 via Nuitee
S
siniu solo_traveller pg
8
wonderful and enjoyed my stay and the best room service with a friendly smile from the staff
Pros:

the view

Cons:

the experience was satisfying

2026-08-21 via Nuitee
O
Omar solo_traveller be
6
Pas ce que l'on attend
Pros:

Le buffet était varié et de bonne qualité.
La taille des chambres.
La gentillesse des personnes du restaurant et le concierge.

Cons:

Personnes à la réception non accueillante.
Vétuste, douche et baignoire déglingué.
Moquette chambre non aspirée, air conditionné
imprécis.
Matelas non confortable

Pour couronner le tout, nous avons validé une semaine à 1400eur sur Booking mais Sheraton nous facture 1700eur.

Nous avons voyagé dans de nombreux Sheraton et ce n'était pas ainsi.

2026-08-21 via Nuitee
K
Khayel solo_traveller tn
9
Pros:

Location, stuff and food

2026-08-21 via Nuitee
M
Muzammal solo_traveller gb
9
2026-08-20 via Nuitee
M
Mohd Fairul couple my
4
2026-08-19 via Nuitee
P
PetrSvetr solo_traveller cz
9
2026-08-18 via Nuitee
A
Azrul Abu Bakar solo_traveller my
8
Pros:

Superb location. Very good meals.

Cons:

All the tiles floor including in the toilet evaporated and wet bcoz of cold temperature. We have to wipe it ourselves. And there is stagnant water in the toilet.

2026-08-18 via Nuitee
T
Tarek couple eg
6
2026-08-18 via Nuitee
N
Nayef couple qa
10
2026-08-17 via Nuitee