Sheraton Imperial Kuala Lumpur Hotel

Hotels
•
Sheraton
8.3 (3622 reviews)
Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2717 9900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.3
Based on 3622 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
K
Kaito • solo_traveller • jp
10
2026-09-19 • via Nuitee
Y
Yazid • extended_group • fr
10
2026-09-18 • via Nuitee
Y
Yazid • extended_group • fr
9
2026-09-18 • via Nuitee
A
ABDI • solo_traveller • no
1
2026-09-17 • via Nuitee
I
Izanudin • couple • my
1
2026-09-17 • via Nuitee
R
Rosalie • extended_group • pg
8
Very enjoyable.
Pros:

Everything

Cons:

Room was not cleaned eventhough I indicated at the entrance.

2026-09-16 • via Nuitee
M
Mohammad • solo_traveller • au
10
Pros:

Supportive staff

Cons:

NA

2026-09-15 • via Nuitee
S
Saniya • couple • au
8
2026-09-15 • via Nuitee
H
HAO • couple • kr
10
2026-09-13 • via Nuitee
A
Alina • solo_traveller • kz
10
Pros:

Отель уютный и классный, завтраки вкусные!

2026-09-13 • via Nuitee
A
Abdullah • extended_group • sa
9
2026-09-12 • via Nuitee
S
SHIH YU • solo_traveller • tw
9
Pros:

床睡起來舒服，整體空間很大
健身房設備齊全
三溫暖舒服

Cons:

廁所水壓不夠強
浴室水壓不夠強
廁所通風不太好，積水會殘留很久

2026-09-10 • via Nuitee
J
Jihad • solo_traveller • au
1
2026-09-09 • via Nuitee
T
Thomas • extended_group • de
10
Sehr schöner Kurzurlaub im Sheraton Imperial Kuala Lumpur
Pros:

Ein sehr gut geführtes Hotel mit wirklich sehr freundlichem Personal in allen Bereichen. Die Zimmer sind perfekt und das Frühstück ist genial – hier findet jeder etwas. Wir hatten ein Zimmer mit Zugang zur Club-Lounge gebucht. Die Club-Lounge ist absolut zu empfehlen! Sehr leckere Snacks, Cocktails, etc. werden gereicht! Die Lage ist sehr nah an den Petronas Towers. Wir haben häufig die Grab´s genutzt, da sie wirklich sehr günstig sind. Auch der Hop-on-Hop-off-Bus ist sehr zu empfehlen, da alle Sehenswürdigkeiten angefahren werden. Waren dort für 3 Nächte und sind dann weiter nach Bali! Weiterempfehlung 100%

2026-09-08 • via Nuitee
M
Mahmoudreza • solo_traveller • ir
10
2026-09-05 • via Nuitee
A
Abdul Hadi • extended_group • pk
7
2026-09-05 • via Nuitee
M
matteo • couple • it
9
2026-09-05 • via Nuitee
M
Mahmoudreza • solo_traveller • ir
9
2026-09-05 • via Nuitee
E
Emir • solo_traveller • my
8
Pros:

Generally the place is still holding up well for an older hotel. It had a sense of class and elegance.

Cons:

Facilities could do with some improvement to cater to families with kids.

2026-09-04 • via Nuitee
G
Girish • extended_group • in
1
Pros:

room was having cocroaches and i have showed video to staff...swimming pool is like haunted house and no hygience ...two times my room was changed...smtimes ac not working and smtimes door keys...horriblr experience

2026-09-04 • via Nuitee