Sofia Balkan Palace

Hotels
8.7 (9749 reviews)
5,Sveta Nedelya Square , Sofia , bg

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
High-quality breakfast
Cons:
Issues with cleanliness
Missing amenities (spa)

Categories

Cleanliness
7.84
Several reviews indicated issues with cleanliness, such as dirt under the bed and a lack of thorough room cleaning.
Service
9.31
Most reviews appreciate the friendly and hardworking hotel staff, especially in the breakfast area.
Location
9.35
Multiple comments highlight the excellent central location of the hotel, close to many attractions.
Room Quality
8.3
While many rooms are described as beautiful and spacious, some issues with room maintenance were noted.
Amenities
8.33
Amenities were generally well-received, though missing spa facilities were mentioned in one review.
Value for Money
8.79
Given the high overall satisfaction, the value for what is provided is perceived as good.
Food and Beverage
8.84
Breakfast was praised for its variety and quality, although there were some service issues.
Overall Experience
8.81
Overall, the experience was very positive despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:22

Property Description

Central Location in Sofia
Located next to Serdika Underground Station, the exclusive Sofia Hotel Balkan offers a convenient stay in the heart of the city.

Luxurious Amenities
Indulge in various dining options, unwind in the health club, and stay productive with a 24-hour business centre. Enjoy shopping at the on-site shops and make use of free WiFi in the lobby and rooms.

Near Major Attractions
Only 10 km from Sofia Airport and the Mladost Business Park, and 6 km from The Mall and Armeec Arena, this Luxury Collection Hotel is perfectly situated for both business and leisure travelers.

Book your stay at Sofia Hotel Balkan now to experience luxury and convenience in Sofia!

Important information:

Please note that the credit card used for prepayment of advance purchase nonrefundable bookings must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

Please note that a deposit of 50 EUR per room, per night will be authorized from the guest’s credit card as a guarantee for the use of possible extras. If no extras are used during the stay, the money will be refunded prior to departure.

When traveling with pets, please note that only pets up to 10 kg are allowed and an extra charge of EUR 30 per night applies.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 21 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for € 10 per person per night when using an existing bed.
    People 12 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 9749 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
D
David • solo_traveller • gb
10
2026-04-18 • via Nuitee
T
Tadeja • family_with_children • si
10
2026-04-18 • via Nuitee
S
Siegfried • solo_traveller • de
8
Pros:

Die Lage und das super freundliche Personal. Das Frühstück sehr umfangreich. Sonst sehr zu empfehlen. Man wurde mit Sekt und Gebäck auf dem Zimmer begrüßt. Technik super modern.

Cons:

Leider mangelt es an der täglichen Zimmerreinigung. Waschbecken und Dusche sollten schon gemacht werden. Bei vier Tagen Aufenthalt hätte man auch mal saugen können.

2026-04-18 • via Nuitee
K
Kyurkchiyska Antoniya • solo_traveller • bg
10
Pros:

Разположението на стаята. Закуската беше разнообразна.

Cons:

Да се направи по-ясно обяснение как се пуска климатичната система

2026-04-18 • via Nuitee
M
Michele • couple • it
8
2026-04-18 • via Nuitee
M
Massimo • solo_traveller • it
10
Hotel Presidenziale
Pros:

Posizione eccezionale, colazione molto buona, camera grande e pulita, doccia molto spaziosa e comoda

2026-04-18 • via Nuitee
E
Emil • family_with_children • tr
10
Pros:

Very good location. Very helpful staff and comfortable hotel

Cons:

No car parking.

2026-04-18 • via Nuitee
G
GEORGIOS • extended_group • gr
10
2026-04-18 • via Nuitee
S
srisunan • couple • th
8
Good location.
Pros:

It is close to old town and metro.

Cons:

It is value for money.

2026-04-18 • via Nuitee
M
Mikkel • extended_group • dk
8
2026-04-18 • via Nuitee
A
anna • family_with_children • pl
9
Great location and overall very good experience.
Pros:

Location
Breakfast
View
Nice staff

Cons:

We got a room with an extra single bed (sofa) but it was not a bed on which one could sleep + it did nit have linen. Eventually they brought a tourist bed to the room, but I was surprised the staff did not know that the sofa is not meant for sleeping on it.

The tv could jot be connected to internet.

2026-04-18 • via Nuitee
C
celine • solo_traveller • fr
9
Séjour très agréable
Pros:

Le lieu: très beau bâtiment et très belle salle de pt déjeuner
L' emplacement, à proximité immédiate du métro
La salle de bain

Cons:

Le sol de notre chambre n'avait pas été balayé correctement

2026-04-18 • via Nuitee
L
LUIS ENRIQUE • couple • us
9
A real Palace
Pros:

Great place, extremely well located.

2026-04-17 • via Nuitee
B
Bonaiti • solo_traveller • it
10
2026-04-17 • via Nuitee
M
Michele Angelo • solo_traveller • it
10
Cons:

La modalità di accensione delle luce (senza interruttori) è sinceramente assurda...:-)

2026-04-17 • via Nuitee
S
Silvia • couple • cy
3
Задоволителен
Pros:

Единственото хубаво нещо е локацията

Cons:

Чистотата ,за трите нощувки в който бях ,стаята не се почисти нито веднъж,водата в душа и в мивката не се отичаше,навсякъде по подовете беше мръсно …

2026-04-17 • via Nuitee
F
FADI • couple • no
9
2026-04-17 • via Nuitee
A
Aarti • couple • ch
7
2026-04-17 • via Nuitee
N
Nicolas • couple • cy
9
2026-04-17 • via Nuitee
G
Giopn • extended_group • it
9
Stanza e servizi ottimi!
2026-04-16 • via Nuitee