Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional, attentive service and concierge (multiple named staff)
Central, safe location near major attractions
Beautiful historic property and elegant dining hall
Comfortable, spacious rooms with thorough housekeeping
Outstanding breakfast and strong dining experiences (Pied Piper, Afternoon Tea)
On-site pool and hot tub
Cons:
Not inexpensive / perceived as pricey (value for money lower)
Few substantive negatives mentioned overall

Categories

Cleanliness
9.2
Multiple reviews note rooms were thoroughly cleaned daily and the stay felt spotless ("jeden Tag gründlich gereinigt", "Alles perfekt").
Service
9.6
Overwhelming praise for staff across reviews: attentive, respectful, long-tenured team members, excellent concierges and named employees (Suren, Jorge T, Sarabjeet, Min, Chinatsu, Jose, Malia, Sam).
Location
9
Frequently described as central and convenient (close to Union Square, Ferry Building, Oracle Park, SFMOMA) and located in a safe area.
Room Quality
9.1
Rooms described as beautiful, spacious, comfortable, with great mattresses and good bath products; guests reported sleeping well and having needed amenities.
Amenities
7.7
Property features highlighted (historic glass-domed restaurant, pool, hot tub) and strong concierge service, though fewer distinct amenity details beyond dining and pool were mentioned.
Value for Money
6
Explicit note that the hotel is "not the cheapest" despite being a jewel; high-end pricing reduces perceived value for some guests.
Food and Beverage
9.4
Repeated praise for breakfast ("absolutely amazing"), Pied Piper dining and Afternoon Tea; named staff in F&B received positive mentions.
Overall Experience
9.6
Consistently glowing overall sentiment: described as excellent, flawless, a jewel, with guests planning to return and celebrating special occasions successfully.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Indulge in a night of luxury with leather tufted headboards, high thread count linens, and pillow-top bedding in each room. Enjoy modern finishes and amenities such as a 48-inch flat-screen TV, marble bath, rain shower, and back-lit bathroom mirror for a comfortable stay.

Exquisite Dining Experiences
Experience culinary delights under Austrian crystal chandeliers at The Garden Court restaurant or enjoy handcrafted cocktails and artisan cuisine at the iconic Pied Piper lounge. With a variety of dining options, your taste buds are sure to be satisfied.

Relaxation and Recreation
Unwind under a glass dome in the indoor pool area with city views, surrounded by chaise lounges and spas. Take advantage of the 24-hour fitness center overlooking the pool or pamper yourself with spa services in the marble baths.

Experience the epitome of luxury and convenience at Palace Hotel, a Luxury Collection Hotel, San Francisco. Book now for an unforgettable stay.

Important information:

If you book a breakfast included rate, breakfast will be provided for only 2 guests. All additional guests will be charged.

The Palace Hotel request that no parties, group celebrations or gatherings be held in guest rooms and suites. Our policy applies to all occasions, including but not limited to - proms, graduations, and New Year’s Eve celebrations. Should you wish to request permission to host a party, they are most happy to look at available options in a private function room or one of the restaurants.

Only dogs under 15 pounds are permitted at the property. Please contact property for restrictions and fees if you are traveling with a dog.

On-site parking is available for a fee. Larger vehicles are charged at a higher rate. Please contact property for more details.

Guest credit card presented at check in must match the credit card used to guarantee the reservation and deposit at time of booking. Please contact the hotel directly if prepaying or using a different card at check in. A third-party authorization form is required 4 days prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Video

Guest Reviews

8.7
Based on 910 reviews
Cleanliness: 9.2
Service: 9.6
Location: 9
Room Quality: 9.1
Amenities: 7.7
Value for Money: 6
Food and Beverage: 9.4
Overall Experience: 9.6
M
MICHAEL • couple • us
10
Excellent perfection
Pros:

Absolute luxury. The staff is top notch, attentive, respectful, and fabulous!

2026-10-19 • via Nuitee
P
Peter-John • solo_traveller • za
10
2026-10-18 • via Nuitee
M
Michelle • extended_group • us
10
2026-10-14 • via Nuitee
C
Colleen • couple • us
10
Financial district gem in SF!
Pros:

Sumptuous and impeccable! Anticipating our ever wish before it could be spoken. From the curbside doormen, bellmen, front desk employees to the chefs and restaurant staff, everyone was spot on! This is what hotels should model themselves!

2026-10-13 • via Nuitee
B
Benatar • family_with_children • us
10
we will Defiantly Be back, We had amazing time there!
Pros:

the room was amazing - we had great space and all what we needed and above. the location of the hotel is very central and have many food places and bars around. located in very safe area.

Cons:

we didn't had any thing we didn't like - everyone was very friendly and all the service was very high quality.

2026-09-14 • via Nuitee
T
Thomas • solo_traveller • us
10
Not the cheapest, but definitely a jewel
Pros:

This is a wow! Hotel. Just go there. Do the breakfast in the beautiful dining hall. And just enjoy

2026-09-11 • via Nuitee
M
marine • couple • fr
8
2026-09-08 • via Nuitee
P
Philip • solo_traveller • au
10
It doesn’t get any better …
Pros:

Some staff have been there 35 years !! All the Pied Piper bar staff were pros Concierges Juan & Connie the best Great team Great Hotel

2026-09-02 • via Nuitee
J
José • couple • ch
9
2026-09-01 • via Nuitee
A
Ana Patricia • family_with_children • es
3
2026-08-26 • via Nuitee
M
Maria • couple • au
10
2026-08-25 • via Nuitee
H
Hans • couple • de
10
Komme wieder
Pros:

Alles sehr schön- sensationell die Halle

2026-08-24 • via Nuitee
Десислава • solo_traveller • bg
8
2026-08-20 • via Nuitee
B
Biljana • family_with_children • at
10
Ein wunderschöner Aufenthalt
Pros:

Die Lage des Hotels ist perfekt. Das Hotel ist wunderschön. Unser Zimmer war perfekt, groß und jeden Tag gründlich gereinigt. Wir haben unseren Aufenthalt sehr genossen! Wir kommen wieder!

Cons:

Alles perfekt!

2026-08-19 • via Nuitee
K
kevincruise • Solo travel
10
Little getaway in luxury
Pros:

Beautiful hotel in the heart of downtown. Close to Union Square and within walking distance to the Ferry Building, Oracle Park and SFMOMA, and one of the few hotels that has a pool and a hot tub. Known for its history (built in 1875) and it's glass-domed restaurant, and comfortable rooms.

It is important to mention their Concierge team. I believe the Concierge is an integral part of the hotel and hospitality industry, and needs to be kept alive. The entire Palace Concierge team are incredible and they all belong to Les Clefs D'Or (IYKYK), which is amazing. They are true ambassadors to their hotel and the city; I would like to highlight and mention Chinatsu, Jose and Malia, who were all truly amazing in providing restaurant recommendations (The Plow-thank you Chinatsu and Ozumo-thank you Jose) and doing what they could to ensure my experience was an elevated one. I didn't get to interact with the entire team, but I can imagine they are all amazing!

2026-08-16 • via Tripadvisor
L
Louise • couple • au
10
2026-08-16 • via Nuitee
P
Paul • family_with_children • gb
8
2026-08-15 • via Nuitee
B
B3672JSrobs • Business
10
A great stay at the Palace
Pros:

Really nice and great service, Suren was excellent!

2026-08-14 • via Tripadvisor
5
535candacel • Family
10
Palace Hotel
Pros:

We had a great time the rooms were beautiful and the food at the pied piper was good. Jorge T was great and told us the great places to check out.

2026-08-14 • via Tripadvisor
Y
Yann younes • family_with_children • fr
10
2026-08-12 • via Nuitee