Palace Hotel, a Luxury Collection Hotel, San Francisco

Hotels
Luxury Collection
8.9 (1046 reviews)
2 New Montgomery Street , San Francisco , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Delicious food

Categories

Cleanliness
8.61
Standard quality for this hotel tier.
Service
9.58
Sam and Suren provided phenomenal service, making guests feel welcome and attended to.
Location
9.12
The hotel is situated within a historic and beautiful setting, adding to the guest experience.
Room Quality
8.57
Standard quality for this hotel tier.
Amenities
8.6
Standard quality for this hotel tier.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
9.11
The breakfast buffet and dinner choices, including Wagyu burger, were described as excellent.
Overall Experience
9.08
Guests overall had memorable and positive experiences at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:10

Property Description

Luxurious Accommodations
Indulge in a night of luxury with leather tufted headboards, high thread count linens, and pillow-top bedding in each room. Enjoy modern finishes and amenities such as a 48-inch flat-screen TV, marble bath, rain shower, and back-lit bathroom mirror for a comfortable stay.

Exquisite Dining Experiences
Experience culinary delights under Austrian crystal chandeliers at The Garden Court restaurant or enjoy handcrafted cocktails and artisan cuisine at the iconic Pied Piper lounge. With a variety of dining options, your taste buds are sure to be satisfied.

Relaxation and Recreation
Unwind under a glass dome in the indoor pool area with city views, surrounded by chaise lounges and spas. Take advantage of the 24-hour fitness center overlooking the pool or pamper yourself with spa services in the marble baths.

Experience the epitome of luxury and convenience at Palace Hotel, a Luxury Collection Hotel, San Francisco. Book now for an unforgettable stay.

Important information:

If you book a breakfast included rate, breakfast will be provided for only 2 guests. All additional guests will be charged.

The Palace Hotel request that no parties, group celebrations or gatherings be held in guest rooms and suites. Our policy applies to all occasions, including but not limited to - proms, graduations, and New Year’s Eve celebrations. Should you wish to request permission to host a party, they are most happy to look at available options in a private function room or one of the restaurants.

Only dogs under 15 pounds are permitted at the property. Please contact property for restrictions and fees if you are traveling with a dog.

On-site parking is available for a fee. Larger vehicles are charged at a higher rate. Please contact property for more details.

Guest credit card presented at check in must match the credit card used to guarantee the reservation and deposit at time of booking. Please contact the hotel directly if prepaying or using a different card at check in. A third-party authorization form is required 4 days prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Video

Guest Reviews

8.9
Based on 1046 reviews
Cleanliness: 8.61
Service: 9.58
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
Десислава solo_traveller bg
8
2026-08-20 via Nuitee
B
Biljana family_with_children at
10
Ein wunderschöner Aufenthalt
Pros:

Die Lage des Hotels ist perfekt. Das Hotel ist wunderschön. Unser Zimmer war perfekt, groß und jeden Tag gründlich gereinigt. Wir haben unseren Aufenthalt sehr genossen! Wir kommen wieder!

Cons:

Alles perfekt!

2026-08-19 via Nuitee
L
Louise couple au
10
2026-08-16 via Nuitee
P
Paul family_with_children gb
8
2026-08-15 via Nuitee
Y
Yann younes family_with_children fr
10
2026-08-12 via Nuitee
A
Anke family_with_children de
10
Toller Urlaub, richtige Wahl des Hotels. Vielen lieben Dank
Pros:

Zentrale Lage, direkter Zugang zu den öffentliche Verkehrsmitteln. Das Personal war sehr freundlich und zuvorkommend.
Unser Zimmer lag direkt gegenüber einer anderen Bar, die sehr laute Musik spielte. Als wir um ein anderes Zimmer gebeten haben, wurde uns dieser Wunsch unmittelbar erfüllt. Vielen Dank, wir sind mit 2 Kindern gereist.

Cons:

Das erste Zimmer mit Lage gegenüber einer Bar.
Der Pool war an nicht sonnigen Tagen sehr kalt,wahrscheinlich durch die Klimaanlage des angrenzenden Fitness Raumes. Lärm durch die aktuellen Bauarbeiten.

2026-08-06 via Nuitee
S
Scot couple fr
5
2026-08-05 via Nuitee
T
Tina family_with_children be
6
Eerder teleurgesteld
Pros:

De locatie

Cons:

Weinig isolatie : veel lawaai van gang en naburige kamers

2026-08-04 via Nuitee
S
sherrieg866 Couples Concord, California
10
When your special day becomes even more special
Pros:

The experience from yesterday’s visit was so awesome that until this morning I am finding myself raving about it. The ambience, the food and especially the service provided by two particular staff, Carmen and Lily! These two epitomizes what a great service is and made my special day truly special!

2026-07-30 via Tripadvisor
S
SandBAtlanta Couples Atlanta, Georgia
10
Love The Palace!
Pros:

Never disappoints! I love this hotel and we always stay here when visiting SF. Great location, easy walk to SF MoMA and the Ferry Building. Cocktails at night in the downstairs bar because the staff is just so nice. Love the complimentary snacks too! Our housekeeper was fantastic. That’s a job that often goes overlooked but she treated us like we were VIPs. I won’t stay anywhere else!

2026-07-29 via Tripadvisor
B
BAF362 Family Sykesville, Maryland
8
Warm Hospitality and Great Amenities
Pros:

We had a wonderful stay! The location was excellent for exploring San Francisco, and every member of the staff was warm and welcoming. A special thank you to the wonderful woman at the pool/gym area who brought our children apples, water, and pool floats—such a thoughtful touch that made our stay even more memorable.

The indoor pool was beautiful and perfect for young children, giving them a great chance to burn off some energy after a day of sightseeing. The breakfast buffet was also very good with plenty of options. Our room was on the smaller side, especially considering the price, but the beds were comfortable and we slept well. Overall, we'd happily stay here again.

2026-07-29 via Tripadvisor
D
D2548ITtrevorw Business
10
Great luxury breakfast experience
Pros:

A beautiful, large space without being too noisy. Brunch buffet is delicious, and our server Min was fantastic

2026-07-27 via Tripadvisor
E
Ellen couple us
10
San Francisco at its elegance
Pros:

The elegance has been restored. It was so special staying at this hotel

Cons:

The rooms were a little dated but it still was nice

2026-07-25 via Nuitee
3
369bonniet Family
10
Highly Recommend Palace Hotel - San Francisco
Pros:

The Palace Hotel was spotless. The room was excellent as was the food. Beautiful architecture, linens and room care. We ate each morning at the breakfast buffet at Garden Court and also a lunch. The first day we had such great service and food, we asked for our waiter Sam again everyday. He did an outstanding job. Even our bill on checkout was perfect. We would highly recommend the Palace and would stay there again.

2026-07-24 via Tripadvisor
E
Eduardo extended_group fr
2
Décevant
Pros:

Confort

Cons:

Prix final pas celui de booking. Frais additionnels ajoutés par l’hôtel de 100$ sur un séjour de trois nuits.
Personnel ruse et rude / impolie

2026-07-23 via Nuitee
B
bgs54321 Friends getaway
6
Beware the $40 a night supplementary charge.
Pros:

The hotel is well positioned right beside the Montgomery BART stop and it’s well positioned for San Francisco tourism. The room was spacious and the bed was very comfortable. The bathroom was nicely presented but the water pressure of the shower was poor. My room was on the 5th floor.

Please be alert to the $40 daily supplemental charge. It wasn’t apparent to me that it had been included. It carries a daily credit for use in the hotel and other supposed benefits including bike rental and tickets for MOMA. When I remonstrated about it at the end of my stay the helpful receptionist extended me $60 credit which was worth half of what
I’d spent unknowingly and for nothing on the charge over my 3 night stay.

Also be alert to wifi charges which start at $15 a night. Although I understood these to be waived for those with loyalty benefits they were still added to my bill. Again, the helpful receptionist took the charges off, but only after I’d spotted them.

All in all a pleasant, huge, Grand Dame hotel in the middle of things, but check your bill.

2026-07-21 via Tripadvisor
A
AbdulHadi couple sa
8
Good
Pros:

Location

Cons:

Old style

2026-07-21 via Nuitee
S
Stav couple us
7
2026-07-21 via Nuitee
Z
Zanele solo_traveller za
7
2026-07-21 via Nuitee
A
AbdulHadi couple sa
8
Good
Pros:

Location

Cons:

Very old style

2026-07-21 via Nuitee