Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast options
Cons:
Inconsistent room quality
Plumbing issues

Categories

Cleanliness
7.2
The bathroom water issue and persistent sewer odor had a negative impact on cleanliness.
Service
9.2
Staff were very helpful at check-in and throughout the stay, but some experienced a lack of professionalism.
Location
9.2
Located conveniently near central station and tourist areas, a significant positive.
Room Quality
7.7
While some enjoyed spacious executive suites, others found their assigned rooms small and dated.
Amenities
8.2
Breakfast options were excellent, but a lack of 5-star food options was noted.
Value for Money
7.2
The experience did not meet expectations for the price paid, especially considering plumbing issues.
Food and Beverage
8.7
The breakfast buffet and a la carte options received high praise.
Overall Experience
8.2
Mixed feelings due to some negative experiences, but positive staff interactions and good breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:23

Property Description

Iconic Meeting Point in Milan
The Westin Palace Milan is the perfect blend of tradition and modernity, offering a luxurious experience for both locals and travelers alike.

Elegant Rooms and Wellness Facilities
Experience the harmonious fusion of classical architecture and contemporary design in our rooms, each equipped with top-notch amenities like the Heavenly Bed and Heavenly Bath. Unwind at our wellness center and state-of-the-art Westin Workout gym.

Culinary Delights and Convenient Location
Start your day with a delicious breakfast buffet and savor traditional cuisine at PanEVO restaurant. Conveniently located in the Porta Nuova district, with easy access to transportation links for exploring the city.

Book now to indulge in a sophisticated stay at The Westin Palace Milan!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 890 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.2
S
SEMYON • couple • us
10
Great service, amazing hotel!!!
Pros:

Everything was just great!!!

Cons:

None

2026-04-18 • via Nuitee
D
Delaram • family_with_children • de
7
Very disappointing experience – felt cheated
Pros:

The hotel itself is very average, although the location is good. The staff at reception and in the restaurant were friendly and helpful, which we appreciated.

Cons:

However, our overall experience was extremely disappointing due to a billing issue. When we made the reservation, it was clearly stated that all taxes were included. At checkout, we were also told that only the parking fee would be deducted from the deposit.

To our surprise, we later discovered that €36 per night was additionally charged for city tax. This was already supposed to be included in the original booking price via Booking.com. We have stayed in many hotels before and are very familiar with how these charges work.

After contacting the hotel and providing proof of our booking, they refused to take responsibility and instead blamed Booking.com, asking us to resolve it with them. This kind of response is unacceptable and left us feeling misled and cheated.

Unfortunately, due to this experience, we will not be returning. Definitely our last stay at a Westin hotel.

2026-04-15 • via Nuitee
V
Volkan • family_with_children • ae
9
2026-04-13 • via Nuitee
A
Alexandre • couple • ch
10
La notion de service est au top
Pros:

Tout est parfait

Cons:

Rien à signaler

2026-04-09 • via Nuitee
R
robertsC9400IS • Couples
10
Excellent
Pros:

The hotel is located in the city center, right next to the Old Town. The hotel's excellent location allows for easy exploration of the city on foot, by bike, by public transportation, by hotel taxi, and, thanks to the proximity of the Central Railway Station, also in the surrounding areas of Milan, both near and far. Excellent connections to Milan Bergamo Airport. The hotel staff is exceptionally hospitable, recognizing their guests and able to personalize each guest's expectations and meet their every need. In the restaurant, staff wear elegant uniforms, underlining the high standard. Employees wear elegant shoes, slippers rather than sneakers, which reflects the high class of this establishment. The restaurant offers a rich menu with Italian flavors. The staff is always on hand but not intrusive, serving with sensitivity. The Italian staff are everywhere, demonstrating their extensive experience and commitment to the brand, which is less evident in other hotels. The hotel offers a very intimate and safe atmosphere. The rooms are cozy and impeccably clean. The hotel offers evening room service for guests, which is a real plus when we return tired from the city in the evening and have our place ready for bed. We are, of course, aware of this quality and owe it to the entire staff, who are always attentive to their guests. We would like to thank Alessandra and Maria Wiktoria, the General Manager and Operations Manager, for making our stay here exceptional and personal.

2026-04-08 • via Tripadvisor
B
BINGHE • family_with_children • cn
1
Malissimo , c’è anche un scarafaggio nella camera
2026-04-07 • via Nuitee
B
bruce • couple • gb
7
Very nice
2026-04-07 • via Nuitee
P
Pietro • solo_traveller • it
10
2026-04-07 • via Nuitee
• solo_traveller • cl
8
2026-04-06 • via Nuitee
F
Fabio • couple • it
9
2026-04-01 • via Nuitee
S
Salil • couple • za
9
2026-03-30 • via Nuitee
I
Ian • family_with_children • gb
9
Pros:

Good size of room
Breakfast very good
Room service very accommodating and helpful

Cons:

Nothing

2026-03-29 • via Nuitee
D
Daisysimba1 • Family • La Jolla, San Diego, California
10
The Westin Palace Milan
Pros:

My daughter and I went to Milan for her 30 th birthday. We loved staying at the Westin Palace!
The staff was so professional and welcoming.
We were extremely pleased with Riccardo Arnaldi, the Head Concierge and his staff. Working with Riccardo we were able to make our time in Milan a great success ! He was professional, informative and funny!
He listened to what we wanted to see and do in Milan. He gave great input snd many suggestions !!!
Thank you to all at the Westin Palace!!!
We give to all a 5 star review!

Thank you,
Jill and Savannah

2026-03-25 • via Tripadvisor
G
Gianmarco • couple • it
6
2026-03-22 • via Nuitee
F
Fabio • couple • it
9
2026-03-21 • via Nuitee
M
Matteo • couple • it
10
2026-03-21 • via Nuitee
S
Stefano • couple • au
10
2026-03-19 • via Nuitee
G
Greggio • couple • it
8
2026-03-08 • via Nuitee
G
Giuseppe • couple • it
9
2026-02-15 • via Nuitee
N
Nazmi • couple • ch
3
il y’a mieux !
Pros:

Le personnel était à notre écoute

Cons:

La propreté et rapport qualité prix

2026-02-14 • via Nuitee