Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast options
Cons:
Inconsistent room quality
Plumbing issues

Categories

Cleanliness
7.2
The bathroom water issue and persistent sewer odor had a negative impact on cleanliness.
Service
9.2
Staff were very helpful at check-in and throughout the stay, but some experienced a lack of professionalism.
Location
9.2
Located conveniently near central station and tourist areas, a significant positive.
Room Quality
7.7
While some enjoyed spacious executive suites, others found their assigned rooms small and dated.
Amenities
8.2
Breakfast options were excellent, but a lack of 5-star food options was noted.
Value for Money
7.2
The experience did not meet expectations for the price paid, especially considering plumbing issues.
Food and Beverage
8.7
The breakfast buffet and a la carte options received high praise.
Overall Experience
8.2
Mixed feelings due to some negative experiences, but positive staff interactions and good breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:23

Property Description

Iconic Meeting Point in Milan
The Westin Palace Milan is the perfect blend of tradition and modernity, offering a luxurious experience for both locals and travelers alike.

Elegant Rooms and Wellness Facilities
Experience the harmonious fusion of classical architecture and contemporary design in our rooms, each equipped with top-notch amenities like the Heavenly Bed and Heavenly Bath. Unwind at our wellness center and state-of-the-art Westin Workout gym.

Culinary Delights and Convenient Location
Start your day with a delicious breakfast buffet and savor traditional cuisine at PanEVO restaurant. Conveniently located in the Porta Nuova district, with easy access to transportation links for exploring the city.

Book now to indulge in a sophisticated stay at The Westin Palace Milan!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Location

Guest Reviews

8.2
Based on 976 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.2
A
Amin • couple • us
9
2026-08-28 • via Nuitee
T
Tonya • family_with_children • us
7
Pros:

The concierge Alexandra was extremely helpful, personable, accommodating. The bar tenders were great and easy to talk to.

Cons:

On our last evening, we have to request to have our rooms cleaned not once by twice. And the housekeepers were next door to our room or on the same floor each time. Also there was an older gentleman concierge that wasn't as helpful. Also they were not familiar with VAT and provided us wrong information when departing Italy for Switzerland. Lots of people buy designer items with knowing about VAT taxes, where to complete the documentation, etc. They should know better. And for their knowledge, at the Tirano train station before boarding the Bernina Express, there is a tax office that took care of our VAT claim.

2026-08-27 • via Nuitee
N
NAVID • couple • ae
10
Pros:

Great

2026-08-24 • via Nuitee
Y
YOUSUF • couple • ae
10
It was very good good air condition clean room
Pros:

Good reception specially Michelle was very cooperated
Pleasant

Cons:

Outside Restrant

2026-08-23 • via Nuitee
E
enrique • couple • es
10
2026-08-17 • via Nuitee
S
Shan • couple • ae
5
2026-08-15 • via Nuitee
A
alessandro • extended_group • it
7
Pros:

Posizione
Colazione

2026-08-13 • via Nuitee
M
Marwa • extended_group • nl
8
2026-08-11 • via Nuitee
E
EDGAR • couple • br
10
2026-08-10 • via Nuitee
M
Md Raiyanur • family_with_children • au
9
Comfortable and good
Pros:

Everything was really nice even though hotel has a good age.

Cons:

Ony swimming pool wasn’t available.

2026-08-09 • via Nuitee
M
Mauro • solo_traveller • it
10
2026-08-09 • via Nuitee
I
I2061LNmichaelm • Couples
10
Wonderful stay in Milan
Pros:

Beautiful hotel located in a great location in Milan. Outstanding breakfast. Dealing with Jonar at the front desk was a pleasure. He took the time to answer all our questions. My wife and I were celebrating our 45th anniversary and he upgraded us to the executive suite for our stay. A spectacular way to start our celebration.

2026-08-07 • via Tripadvisor
K
Kathrin • couple • at
9
2026-08-03 • via Nuitee
S
scorpio5 • Family • Columbus, Ohio
10
Milan is better for this hotel!
Pros:

I liked the ease of this hotel into the Italian experience. Very nice place! The made accommodations seeing that we had room requirements, Also liked the guy at the front, knew our faces.

2026-08-02 • via Tripadvisor
M
Mahasneh • couple • qa
1
I don’t think the value is worth it tbh. They claim they’re a 5 star hotel but honestly breakfast feels like I’m at 3 st
2026-08-02 • via Nuitee
F
Fahad • family_with_children • sa
8
It’s good old style if you like that - it’s a solid good .
Pros:

AC and comfy and location

Cons:

The pool was under maintenance

2026-08-02 • via Nuitee
Y
yousef • family_with_children • sa
9
2026-07-23 • via Nuitee
A
Andreas • solo_traveller • de
5
2026-07-22 • via Nuitee
J
Jawad • solo_traveller • fr
9
2026-07-21 • via Nuitee
S
Shir • extended_group • il
1
Pros:

Nothing

Cons:

Un hotel a cinque stelle, ma non ne merita nemmeno una. Servizio pessimo e tutto il resto lascia a desiderare.

2026-07-20 • via Nuitee