The St. Regis Washington, D.C.

The location is top

I want to share honest feedback as a loyal Marriott Bonvoy member of many years.
We booked the St. Regis Washington, D.C. for my wife's birthday and paid using points I've accumulated over a long time. After a genuinely rough trip in — cancelled trains and a four-hour Uber from New Jersey — we were looking forward to relaxing with a drink at the hotel bar, which is one of the signature draws of a property like this.
No one told us at booking, at check-in, or at any point that the only bar would be closed to hotel guests for the entire evening (a Friday night) due to a private event. We discovered it only when we went down expecting to be served. The alternative offered was drinks in the restaurant, which was empty and had none of the ambiance we'd hoped for.
The hotel tried to contact us after the fact (I'm sure to try and buy us off with some small gift)...but that isn't the point. I'm not writing this looking for compensation. I'm writing because I expected more from this brand, and because spending years of hard-earned points on a stay that fell this short of expectations is genuinely disappointing. For a five-star hotel to buy out its only bar on a Friday night and fail to give in-house guests any advance notice reflects a basic breakdown in guest communication that I didn't expect from the St. Regis. It's borderline dishonest NOT to tell guests in advance that the only bar in the hotel will be closed for a private event and guests won't be able to access it. I hope it's something the property takes seriously.

Very nice hotel. If I could do 4.5 I would. Room was good size, clean, and well appointed. Staff was attentive and friendly. Only complaint was the tiny gym. For a hotel at this price point and overall quality, they need to find more space for a gym. There were only 3 of us in it and we were bumping into each other.

This hotel has been on a steady decline for years, and now it really shows. Rooms (over $700 per night) have been renovated very cheaply, and the decor does not match the overall theme of the lobby, very odd. Marriott has really run their hotels into the ground, especially St Regis and Ritz Carlton Hotels which were at one time, top notch luxury and service, well....not anymore....sad to see the decline of this once great hotel.

L’emplacement

Probably once the most appalling hotel experiences in years. I could hear everybody speaking and walking in the hallway, doors slamming shut all night from my $1150 a night room. The wall and my bed shook when the people in the room next door shut their doors and I was woken at 0700 by excessive moaning from the woman in the room next to me. The Amex breakfast included for 2 was not enough to cover breakfast for one, they charged $150 printing fee for 2 PPTs to be printed which is great example of the excessive pricing at this hotel. My bathroom was so small that I didn’t even have a spot for my toiletries bag, the show head was tiny and the toilet so low I could hardly get up. The hotel has no amenities (no gym, no spa, no pool). There was no tea making in my room and the paper cups (no real cups) for the coffee machine were too big to even fit…

I will never return to this St Regis, and likely drop the St Regis brand from my hotel selection. At these prices everything should be perfect.

I am simply still stunned from the whole experience.

The restaurant and bar. The front desk staff.

Ubicación , el personal muy atento , ambiente agradable

Incroyable hôtel

It If I could give it a zero I would. Absolutely disgusting room. I’ve included photos of the area behind the toilet that I don’t think has been cleaned in years, coupled with the huge chunk out of the vanity that has now become blackened. Topped off with the light from the closet that wouldn’t turn off no matter how firmly it was closed so it was really fun to look at all night! Also, upon first entering our room, there were coins all over the floor so it obviously hadn’t been vacuumed. Finally, we were extremely tired one night and didn’t feel like going out for dinner after a long day of sightseeing so my child got a kids cheese burger with fries, ordered well done. Was brought almost raw with French fries so salty, they were inedible. How does one mess that up? I emailed to let them know what was happening and their solution was to give us a late checkout. Um our flight leaves early in the morning and why would I want to stay longer at such a gross hotel.

They also put the cost of our room on not one but TWO cards (I had submitted a different one to use upon checkin). I have never in my life had so many issues at one hotel. Still hasn’t been fixed.

There are so many great places to stay in DC, look elsewhere

Hard pass. Rooms are small and outdated. Bathroom is incredibly tight. You can reach the shower and sink at the same time. Only one person can fit. Beds are hard and firm. Feather pillows easily fell flat and did not hold its shape. Robes are itchy and need to be replaced.

Poor service. For example, I reached out to concierge to plan something special for my daughter’s birthday before hand, I requested a pastry with happy birthday written on the plate. We checked it and it was NOT in the room. Pure disappointment as I wanted to surprise my daughter. No handwritten card. I was beyond frustrated as that was the purpose of this trip- to celebrate her. Also, what a waste of time reaching out prior to the trip to plan the ammenity. Furthermore, when I complained and ask they bring it after dinner, they did but the pastries were so stale!!! My daughter had one bite and threw the rest away. Terrible terrible.

This is definitely not the same St Regis service you would expect from this brand, except for the standard complimentary tea/coffee service and pressing. Maybe I’ve been spoiled by the last st Regis we have stayed in. I did not have a specific room butler- it seemed as if whoever is available will tend to your request. This hotel is far from comparable to the previous stays in locations such as New York or Hong Kong.

No upgrade for Platinum members. You do get free continental breakfast, which was nice.

In summary- expect a 4 star room at best and poor service. Set your expectations low- if you come in expecting Marriott v st Regis, you will be fine.

Recommendation- go to the Waldorf instead!! High ceilings, large room, and better experience! That is a 5 star stay.

Had a great trip to DC this weekend! First time staying at the St. Regis and we were well taken care of.
Our room wasn’t quite ready on arrival so we were treated to a drink at the bar. Our toddler was spoiled with popcorn and a stuffy so she couldn’t care less!
Our room was clean and spacious. We were treated with cake on arrival in celebration of my birthday.
The following day we interrupted our housekeeper, Yolanda who could not be more friendly! She brought our daughter a toddler sized robe that she loved. Later that evening after dinner we returned to find a step-stool and toddler sized slipper that were just darling! It’s the little touches like this that make you feel at home. Also Deric spoiled us with some wine a chocolates to enjoy!
We were overall impressed with our stay and plan to return again! Thank you for the hospitality!