Park Tower, A Luxury Collection Hotel, Buenos Aires

This is a terrific hotel. Location is great. Staff is wonderful. Rooms are lovely. Outdoor pool is nice. Asked for and received a very late checkout since we have an evening flight home. The only complaint we had was that the room smelled really musty, and the A/C seems to fight to keep up. We notified the concierge of the odor and she responded late that night with an offer to move us. By that time, we were unpacked and settled. Would be interesting to know if all the rooms smell this way or did we just get unlucky. We'd stay here again.

Very good variety of food

La Atención del Personal

Arrival
Eduardo, the concierge, arranged for a hotel car to meet us at the airport. Our driver was waiting just outside the emigration area with a sign with our name. Be aware that there were over 30 drivers waiting for passengers, but Eduardo told us to meet him in front of the McDonald’s so he was easier to find. The driver did not speak English but quickly took our bags to the sedan which was parked right at the curb just outside the terminal. The hotel offers a variety of cars. The smallest and cheapest of these was large enough for the 2 of us, 2 large checked bags and 3 carry on bags. Traffic was heavy and it took an hour to reach the hotel. This service is more expensive than a taxi or uber but I thought that the convenience was worth the extra cost.

Hotel location
As the name suggests, the hotel is across the street from a park boasting an impressive clock tower. The Park tower is a five minute walk to the train station, a 5 minute taxi ride to the cruise port and a 20 minute walk to the pink palace.

Checking in
In many ways the park tower reminded me of a st Regis hotel. To check in, you sit in a chair at a desk-like table. Nicholas spoke perfect English, recognized our Ambassador status and told us about the complementary snacks in the afternoon and evening and where the complementary breakfast would be served. He told us we had been upgraded to a suite but it was not quite ready. It was about 10:30 am. We went to the lobby lounge and had a light lunch while we waited. Just as we finished lunch a hotel employee brought us our keys.

THE SUITE!!!
We get upgraded often and have stayed in many fine hotels but this 5 room suite was by far the largest accommodation we have ever had. The furnishings were quite opulent but comfortable. The bed was very comfortable.
See pictures of the 2 living rooms, kitchen, bedroom, dining room and massive private terrace below. I did not take a picture of the beautiful marble clad bathroom but it featured a jacuzzi tub and two sinks. This is room 1850.

Dining
We ordered room service which came in about 30 minutes. The food was elaborately arranged on a trolley with a white tablecloth. The servings were generous and well prepared. Breakfast was delightful in the St Regis restaurant. There was a buffet with continental breakfast items as well as scrambled eggs and the like (see pictures). Breakfast includes ala carte items. I never saw a menu. I just told the waiter what I wanted and he brought it. I especially liked the wheat toast cut into circles. The breakfast wait staff were outstanding

We did not make it to the fitness center or the pool but we enjoyed walking in the nearby park

We very much enjoyed our 1 night stay at the Park Tower. The staff are all welcoming, efficient and anxious to please.

The service is top notch, our check in experience, room service, and interactions with the concierge were all great. However, this hotel is due for a renovation.

Our rooms were actually really nice, but dated. Interestingly, the biggest issue was the doors. Our connecting room door was screwed shut, and several of the room doors were badly misaligned. This hotel will be amazing once redone.

Het allerbeste aan het hotel waren zonder twijfel de mensen: supervriendelijk en enorm behulpzaam. Daarbij kwam een voortreffelijk ontbijt en een uitstekende locatie.

This was an excellent hotel and we experienced a wonderful stay. The level of service was definitely 5 star. From manning the front doors to friendly greetings, handling our luggage to making us feel welcome and appreciated.

The rooms were large and felt very high end, especially the bathroom. The bed was extremely comfortable and everything was very clean.

We had room service twice and the food was excellent. The complementary breakfast was high end and was more like a dining experience.

All of the employees we encountered were top notch. I would like to highlight how helpful and pleasant Leonardo was. Assisting us with luggage tags, luggage handling and securing a taxi when our Uber was too small for our luggage.

I highly recommend this hotel and would gladly stay here again.

It is hard to stop at a top rating of 5. This was a 10-star hotel visit!!! Everything experience was top-notch, made so by each & every staff member. I hope I do not forget anyone, but we received excellent service from the moment of checking in with Manuela to Juan, Alejandro & Tomas at the concierge desk, Ignacio at the Lobby Lounge, and especially Eva who personally pointed out the history of all the sights we could see from all our windows on the 19th Floor. Kudos to everyone!

El hotel es muy lindo, cómodo y su personal es excepcional

Maria Julia Linares helped transform this stay into a truly enjoyable experience. The hotel is very nice, and part of it is currently being renovated (I never heard any noise from the renovation). I’m looking forward to seeing the new floors! You can really feel the Luxury Collection spirit in how much the employees care. Aside from Maria Julia, many others did everything they could to provide the best experience possible. The maids were always happy to offer extra help—for instance, Eva saw we were taking pictures of the view and told us we could go to the top floor on the Sheraton side for an even better view. Matthias and Alan at reception were always very friendly and helpful. All the room-service staff were courteous and efficient, both when taking the order and when delivering the tray. If I ever need a good hotel in Buenos Aires again, I will definitely return to the Park Tower.

After a long flight from Europe, we arrived in Buenos Aires and intended to check in at the Park Tower Hotel at 1:30 p.m. We did not expect to be able to check in immediately, but rather at the promised time of 3:00 p.m., as stated on the website. We were then told that there were many elite members staying at the hotel and that check-in would therefore be much later, but they could not tell us when — whether at 4:00, 5:00 p.m., 6:00 p.m., or even later.

I am an Ambassador member. I honestly don’t mind — I very rarely need late check-out. What we then decided to do was leave the hotel and move to the Four Seasons hotel.

What bothered me the most was the cheap atmosphere. This is supposedly a Sheraton hotel with an annex, but it is not upscale at all. The service from the front desk staff - I believe Angela was among the most unmotivated and incompetent I have ever experienced in a hotel for decades.

We are now happily staying at our alternative hotel, and I would not recommend the Park Tower Hotel to anyone — unless one is looking for a thoroughly mediocre hotel.

Comodidad, desayuno

Location

The location in the staff were great.