Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Stunning rooms
Impressive dining
Cons:
Live band disrupted dining experience
TV not working

Categories

Cleanliness
9.3
Standard quality for this hotel tier.
Service
10
Exceptional, attentive service from staff.
Location
9.8
Perfect location for our stay.
Room Quality
9.8
Stunning rooms with beautiful interiors.
Amenities
9.3
Standard quality for this hotel tier.
Value for Money
8.8
Rated fairly based on luxury service.
Food and Beverage
9.8
Impressive breakfast buffet and dining experience.
Overall Experience
10
Incredible experience and very memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:43

Property Description

Luxurious 5-Star Hotel on the Arno River

Stunning Views and Historical Charm: Nestled along the picturesque Arno River, The St. Regis Florence offers breathtaking views of the iconic Ponte Vecchio. Housed in a historic building crafted by Brunelleschi, the hotel exudes charm and elegance.

World-Class Amenities: Indulge in luxury with a spa, gym, and opulent rooms featuring antique furnishings. Each room showcases Florentine-style furniture and marble bathrooms. Enjoy entertainment with the multimedia system and unwind with the free WiFi available throughout the hotel.

Culinary Delights and Convenient Location: Start your day with a delicious buffet breakfast and savor modern Tuscan and Mediterranean cuisine at the Winter Garden restaurant. The hotel's bar offers a unique evening ritual with contemporary finger food. With Santa Maria Novella Train Station nearby, and the Cathedral within reach, convenience meets luxury at The St. Regis Florence.

Ready to experience unparalleled luxury? Book your stay at The St. Regis Florence today!

Important information:

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 55 per day.

Location

Guest Reviews

9.6
Based on 274 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 9.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.8
Overall Experience: 10
T
Tracy_Trotter • Couples • Perth and Kinross, Scotland
10
Amazing customer service
Pros:

Wow !!! Some of the best customer service I’ve ever had & super friendly.

2026-03-07 • via Tripadvisor
J
Juntong • couple • cn
10
2026-02-22 • via Nuitee
P
pauljoem • Couples
10
Pricey but worth it
Pros:

This is a lovely hotel in a great location close the old city centre and overlooking the river. Although it is certainly not a cheap option we found the service to be excellent, in particular the staff were really helpful and friendly.
Our rooms was great, nice and spacious, clean and well equipped.

2026-02-10 • via Tripadvisor
J
Jassim • couple • qa
10
2026-02-09 • via Nuitee
A
AmyEmilyT0214 • Couples • Boca Raton, Florida
8
With an Italian Flair, not the best St. Regis
Pros:

We have a good impression of St. Regis properties overall, so we tend to stay here if it's available at the location we're travelling to. This time is no exception.

We stayed at the Arno River view King room on the same level as breakfast. The room was clean and comfortable, full of history, with a heavy theme and a lot of artwork. The bathroom was mostly lined with marble and stocked with Sachajuan products, very standardised throughout all St. Regis properties. The room offered a beautiful panoramic view of the Arno River, and we had an amazing sunset view. The balcony was spacious and offered us space to walk back and forth. We were offered complimentary wine and cheese plates upon arrival, and we enjoyed the typical St. Regis service, like tea service and complimentary clothing pressing. Our room key was an old school heavy key with a huge tassel, not your modern day key card, and each time we leave, we would drop it off at the concierge and retrieve it when we returned. We found the experience interesting, and we enjoyed doing it for the few days we stayed there.

The overall service was standard St. Regis, from the hotel porter to check-in, to the concierge, restaurant staff, and spa staff. Breakfast was very nice, a great buffet spread with an egg station. It is located on the first floor, where some seats offer a brilliant view of the Winter Garden bar and restaurant just one level down. The staff in general were courteous and professional, especially under the leadership of a presumably restaurant manager on duty from Tuesday to Friday.

The gym was relatively small, and the air ventilation wasn't great. The spa was standard and nice. The overall aesthetics represented the cradle of the Renaissance well, with the art and decor, and the intricacy of the pattern in their elevators.

Two things that fell short for us during our stay:

1) One of the iconic St. Regis experiences is their sabering ritual. For Florence, it was from 6-7 PM, no set time. We arrived at 6, and one of the staff members mentioned that they may start at 6:30 PM, so hopefully more people will show up. We left at 6:38 PM to continue on with our plans and by that point, still no sabering. We did get our 2 glasses of bubbles and snacks; however, it was simply served like we were at a normal bar, without the actual ritual. The interesting thing was that the bar staff actually opened a brand new bottle. We left confused as to what they were waiting on, why they would open a new bottle, rather than sabering it as part of the ritual, then serving the bubbles.

2) We received a bottle of sweet wine and a local biscuit inside a packaging that is shaped like the Duomo, which was really cute, and we took them home. When we opened the packaging and read the label, we discovered that the "use by" date for the biscuits was almost 3 months ago, before it was gifted to us during our stay. We appreciated the gesture, but it was quite a shock.

We had a nice stay overall, but we might consider other properties if we ever visit Florence again.

2026-01-31 • via Tripadvisor
I
Isabel • family_with_children • br
10
Beautiful stay
Pros:

We had a wonderful stay at St Regis Florence. The hotel is beautiful, perfectly located and within easy walking distance of Florence’s main attractions. The atmosphere is elegant and calm.

The service was impeccable. The staff were attentive, professional, and consistently kind, making the experience feel truly special. The room was spacious, comfortable, and impeccably maintained. Breakfast was excellent, with high quality products and attentive service.

A refined and memorable stay. We would gladly return and highly recommend it.

Cons:

Nothing bad to say

2026-01-23 • via Nuitee
M
margaretmP2180HD • Couples
10
St Regis is super luxurious in the River Arno
Pros:

Great overnight stay in Florence. The St Regis is very luxurious and staffed with great service. You are a little far from the center of Florence about a 10 minute walk, but it’s worth it for the river views you get! Our room allowed us to open up French doors out onto a balcony overlooking the river. Was a once in a lifetime experience. Would recommend to anyone to try this spot out! Oh and be sure to go to breakfast if that’s an option, it was included through our American Express booking, the options were plentiful and tasted fabulous!

2026-01-21 • via Tripadvisor
M
Mansour • couple • sa
10
Pros:

Location and staff

Cons:

Breakfast is too expensive

2026-01-21 • via Nuitee
Y
YIWEI • couple • cn
9
2026-01-19 • via Nuitee
A
AHMED • couple • ae
10
2026-01-18 • via Nuitee
A
Angela • couple • au
10
2026-01-18 • via Nuitee
A
Andrea Cesare • couple • it
9
2026-01-16 • via Nuitee
R
Reem • solo_traveller • iq
10
2026-01-15 • via Nuitee
M
mehdi • couple • fr
8
2026-01-03 • via Nuitee
M
Meshal • couple • sa
9
2025-12-27 • via Nuitee
D
David • solo_traveller • br
10
Pros:

Excellent service. And a good location.

2025-12-21 • via Nuitee
E
Ernest • couple • be
8
Fijn maar ga nooit op de 3e donderdag van de maand.
Pros:

Mooie kamer, uitstekend personeel.

Cons:

Dineren in het prachtige wintertuin restaurant werd verstoord door de live band die elk gesprek onmogenlijk maakte. Na een uurtje waren alle gasten vertrokken en speelde de band dapper door voor een lege zaal. Wij waren als enigen blijven zitten maar intussen wel verhuisd naar de gang achter de wintertuin, vlakbij de toiletten, alwaar onze maaltijd van 380 euro werd opgediend. Een schande voor een 5 sterren restaurant. Dat vond het personeel ook (elke derde donderdag van de maand is het van dat) maar het managment wil het zo. Ik ben voor inclusiviteot op de werkvloer maar een dove en blinde hoteldirecteur is toch niet aangewezen voor een 5 sterren hotel. Dan liever naar de jeugdherberg.

2025-12-19 • via Nuitee
A
anne • extended_group • us
10
I will return to Florence just to stay at the St Regis!
Pros:

The entire staff outstanding. I felt like I was the most important guest in the hotel. Concierge staff personally came to escort me to the taxi, so I would not miss my train. Thank you for the lovely suite upgrade. I could not have had a better experience. I want to return to Florence just to stay at The St Regis!

Cons:

Everything was lovely.

2025-12-11 • via Nuitee
K
Khalifa • couple • qa
9
Pros:

كل شي

Cons:

تعامل الموظفه ولكن تم حل الموضوع وهذا لا يدل على ان الفندق غير جيد وهذا يدل على تعامل فردي

2025-12-09 • via Nuitee
E
Emel • couple • ro
8
2025-12-03 • via Nuitee