The St. Regis Florence

We had an exceptional experience - the care we received throughout our stay was truly exceptional. The entire concierge team, including Francesco, Matteo, and Andrea, was warm, highly attentive, and genuinely kind. Thank you concierge team for making everything so seamless and memorable. We have been to the St. Regis Florence several time and our stay has always been superior thanks in large part to the concierge team.

THE ST REGIS IS AMAZING!!!! The staff was phenomenal. The property is gorgeous. Our room was huge and exquisite. We had wonderful breakfasts every morning and ate and drank in the main bar on more than a couple of nights. It was an exceptional experience. I HIGHLY recommend it.

We had a spectacular experience at the The St. Regis Florence—truly exceptional across the board.

The staff was phenomenal—attentive, professional, and consistently going above and beyond to ensure everything was seamless throughout our stay. The room was beautiful and comfortable, the breakfast was excellent, and the location right on the Arno is hard to beat.

What really set this stay apart was the level of service. Due to a half marathon, much of the city center was closed, and without hesitation, the concierge personally walked our bags several blocks to meet our driver. That level of care and commitment is rare and made a lasting impression.

An outstanding experience from start to finish—highly recommended.

The Hotel staff is wonderful and helpful. The rooms were ok. First room we got (which was supposed to have a river view, was literally just a window that you had to be on your tippy toes to be able to see) and super small (said large room) bathroom was super small as well. We asked to be moved to a different room that was bigger with no view and they kindly did. We were spending a week there so the smaller room would have been super uncomfortable. The amenities in the room compared to St Regis Rome are not so great. Coming from the St Regis Rome we expected about the same but I guess different locations different things. The bed is the reason why I’m giving it a 3 star review, this bed was so uncomfortable and bad, lots of “bumps” like the coils were all over the place. Definitely the mattress needs replacing, I ended up with a really back neck and shoulder pain from it.
Overall it’s a great hotel , classic with an excellent location, walking distance to everything!
Again the staff was wonderful!

We spent three nights at this hotel. Very impressed with the hotel, the rooms and the service. The buffet breakfast was incredible. Liesl, the host, remembered our names and couldn’t have been nicer. Valeria was incredible - remembered our preferred orders daily and was extremely attentive to our needs. The location was great and a very easy walk to great restaurants. We would definitely stay here again.

Our trip to Italy ended with a stay at the St Regis and it could not have been more perfect. The entire staff goes out of their way to make you feel special. Breakfast was outstanding. I enjoyed an afternoon tea and Apertivo daily at the bar. They were welcoming from the moment we arrived. Thank you for making our time in Italy special

Amazing views, location, concierge services, ease of communication with the staff. Nothing is a problem approach to guests.

The level of service and attention to detail is exceptional. We could not fault anything at all.

I lack the articulation to express how exceptional St Regis is

Wow !!! Some of the best customer service I’ve ever had & super friendly.

This is a lovely hotel in a great location close the old city centre and overlooking the river. Although it is certainly not a cheap option we found the service to be excellent, in particular the staff were really helpful and friendly.
Our rooms was great, nice and spacious, clean and well equipped.

We have a good impression of St. Regis properties overall, so we tend to stay here if it's available at the location we're travelling to. This time is no exception.

We stayed at the Arno River view King room on the same level as breakfast. The room was clean and comfortable, full of history, with a heavy theme and a lot of artwork. The bathroom was mostly lined with marble and stocked with Sachajuan products, very standardised throughout all St. Regis properties. The room offered a beautiful panoramic view of the Arno River, and we had an amazing sunset view. The balcony was spacious and offered us space to walk back and forth. We were offered complimentary wine and cheese plates upon arrival, and we enjoyed the typical St. Regis service, like tea service and complimentary clothing pressing. Our room key was an old school heavy key with a huge tassel, not your modern day key card, and each time we leave, we would drop it off at the concierge and retrieve it when we returned. We found the experience interesting, and we enjoyed doing it for the few days we stayed there.

The overall service was standard St. Regis, from the hotel porter to check-in, to the concierge, restaurant staff, and spa staff. Breakfast was very nice, a great buffet spread with an egg station. It is located on the first floor, where some seats offer a brilliant view of the Winter Garden bar and restaurant just one level down. The staff in general were courteous and professional, especially under the leadership of a presumably restaurant manager on duty from Tuesday to Friday.

The gym was relatively small, and the air ventilation wasn't great. The spa was standard and nice. The overall aesthetics represented the cradle of the Renaissance well, with the art and decor, and the intricacy of the pattern in their elevators.

Two things that fell short for us during our stay:

1) One of the iconic St. Regis experiences is their sabering ritual. For Florence, it was from 6-7 PM, no set time. We arrived at 6, and one of the staff members mentioned that they may start at 6:30 PM, so hopefully more people will show up. We left at 6:38 PM to continue on with our plans and by that point, still no sabering. We did get our 2 glasses of bubbles and snacks; however, it was simply served like we were at a normal bar, without the actual ritual. The interesting thing was that the bar staff actually opened a brand new bottle. We left confused as to what they were waiting on, why they would open a new bottle, rather than sabering it as part of the ritual, then serving the bubbles.

2) We received a bottle of sweet wine and a local biscuit inside a packaging that is shaped like the Duomo, which was really cute, and we took them home. When we opened the packaging and read the label, we discovered that the "use by" date for the biscuits was almost 3 months ago, before it was gifted to us during our stay. We appreciated the gesture, but it was quite a shock.

We had a nice stay overall, but we might consider other properties if we ever visit Florence again.

We had a wonderful stay at St Regis Florence. The hotel is beautiful, perfectly located and within easy walking distance of Florence’s main attractions. The atmosphere is elegant and calm.

The service was impeccable. The staff were attentive, professional, and consistently kind, making the experience feel truly special. The room was spacious, comfortable, and impeccably maintained. Breakfast was excellent, with high quality products and attentive service.

A refined and memorable stay. We would gladly return and highly recommend it.

Great overnight stay in Florence. The St Regis is very luxurious and staffed with great service. You are a little far from the center of Florence about a 10 minute walk, but it’s worth it for the river views you get! Our room allowed us to open up French doors out onto a balcony overlooking the river. Was a once in a lifetime experience. Would recommend to anyone to try this spot out! Oh and be sure to go to breakfast if that’s an option, it was included through our American Express booking, the options were plentiful and tasted fabulous!

Location and staff