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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Paid WiFi
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Snack bar/deli
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Tennis lessons on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Covered parking
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Riverside Retreat
Riverfront Views and Elegant Accommodations: The Westin Excelsior, Florence offers luxurious rooms and suites with stunning views of the River Arno and the Oltrarno area. Each room features stylish furniture, Carrara-marble bathrooms, a Westin Heavenly Bed®, and a 32" plasma-screen TV.
Culinary Delights and Relaxation: Indulge in a varied buffet breakfast at the elegant Sala Caminetto hall, sip drinks on the hotel's terraces with city views, and savor Mediterranean cuisine for dinner prepared by the executive chef.
Wellness and Convenience: Book spa treatments and access the wellness center at a partner hotel nearby. Conveniently located near the Santa Maria Novella Train Station and the historical center, surrounded by popular restaurants and designer boutiques.
Book your luxurious stay at The Westin Excelsior, Florence for an unforgettable experience!
Please note that access to the wellness center comes at a surcharge.
When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed on request. Charges may be applicable.
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Parking
Private parking is possible at a location nearby (reservation is not needed) and costs EUR 55 per day.
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Internet
WiFi is available in the hotel rooms and costs EUR 4 per hour.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
People 3 years old and over stay for € 80 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Exceptional property located on the Arno in a perfect location. Among the nicest hotels we have stayed in, ever. Impeccable service. Ridiculously beautiful views. Every element of this historic hotel is extraordinary and fit for royalty.
Leonardo Concierge provided an exceptional service that truly made our evening special. He personally accompanied us to the Cosimo Restaurant on the rooftop and helped us choose a beautiful, romantic table for dinner, perfect for my wife and me.
Throughout the experience, Leonardo was extremely professional, attentive, and genuinely kind. His attention to detail and warm attitude made us feel very well taken care of, not just for the dinner but also for other services he assisted us with.
Thanks to him, the evening was seamless, relaxing, and unforgettable.
Atendimento e o quarto é impecável
The Excelsior Luxury Collection Hotel is the perfect Hotel you can find and stay in Florence, Italy. It is also has a perfect overlooking view by the river. I would like to highlight my review to thank Beatrice for giving us this breathtaking view, as well as Nicko (don’t remember his name but he has a trainee badge, young guy, polite and very professional) who escorted us to our room and explained all the facilities, amenities in the Hotel. And also, would like to thank Virginia, because she found out the it was me and my wife’s 27th Anniversary. That day, we received a very nice bottled of Sparkling Wine. Much appreciated VirginiaThank you so much for the thoughtful gift of sparkling wine. Enjoying it while admiring the stunning view made the experience even more special. We truly appreciate your generosity!
We had a wonderful 7 day stay. Everything from start to finish was perfect. Our Marriott Titanium status was valued and we were fortunate to receive a nice upgrade since there were rooms available as well as breakfast.
The breakfast was one of the best I have had and included an omelette/egg station as well as juices, breads, pastries, cheese, yogurt. etc.
The staff were very friendly and helpful and passionate about their jobs.
The view from the top floor bar/restaurant was impressive. Our first day we went up just to get the view and one of the staff pointed out the various landmarks in the city.
The location worked out very well and we enjoyed the walk to various restaurants and attractions. If needed, there was always a taxi waiting out front.
The fitness center was open 24 hours which was appreciated.
colazione con buona scelta e soddisfacente
spazi comuni confortevoli
cena al roof garden di buona qualità in un ambiente meraviglioso.
camera e bagno datati,non di lusso.
Tudo..!
Шикарный отель в историческом центре Флоренции. Вид с террасы фантастический!
This property was outstanding. It overlooks the Arno on one side and the Florence city center on the other. It is conveniently located. The rooms were new and fashionable. However, the best part of this hotel was its staff. They were very friendly and helpful. They continually brought surprises to our room. Costanza at reception deserves special mention (forgive me if I am a bit off on the name). She went out of her way to help us. She was exceedingly friendly but in genuine way. She is truly one of the reason our stay was so wonderful.
Wonderful location and views. Beds are comfortable. Breakfast was excellent. Concierge team was amazing and helped us book a car that was delivered to hotel. We drove to Chianti wineries. Very easy and amazing day trip. Highly recommend this hotel.
An excellent blend of luxury and modernity. The hotel has arguably the beat location in Florence next to the st Regis, on a square by the river. Beautiful 700 year old building and excellent rooms. Service is fantastic - alessio and the entire concierge desk are remarkably kind, helpful, and hospitable. Would recommend to anyone.
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