JW Marriott Hotel Mexico City Polanco

Hotels
•
JW Marriott Hotels & Resorts
9.2 (219 reviews)
Andres Bello 29 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Positive staff interactions
Cons:
Service inconsistencies
Food safety issues
Value for money concerns

Categories

Cleanliness
8.53
Some highlights on cleanliness, but service issues reported could affect perception.
Service
10
Positive mentions about service staff and dedication of some team members.
Location
9.5
Great location with nearby attractions mentioned positively.
Room Quality
9.54
Large and comfortable rooms, consistent positive feedback.
Amenities
9.49
Overall good amenities with regards to dining and comfort.
Value for Money
8.52
Concerns about charging and pricing mentioned in some reviews.
Food and Beverage
8.48
Excellent dining experience highlighted, but issues with food safety reported.
Overall Experience
9.53
Overall a good experience with some notable exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:03

Property Description

Luxury Hotel in Mexico City with Exclusive Spa Services

Outdoor Pool and Health Club: Enjoy a refreshing dip in the outdoor pool or relax in the exclusive Health Club with spa services including a gym and hot tub.

Modern Rooms with Premium Amenities: Stay in modern rooms equipped with cable TV, CD player, safe, minibar, and a luxurious private bathroom with a hairdryer and bathrobe. Upgrade to an Executive Room for a complimentary Continental breakfast.

Culinary Delights and Bar: Indulge in authentic Mexican cuisine at Xanat restaurant or unwind at the Lobby Bar offering a wide selection of tequila and a full bar menu.

Experience luxury and comfort at JW Marriott Hotel Mexico City Polanco. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 219 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 9.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 8.48
Overall Experience: 9.53
M
Mar • solo_traveller • mx
10
2026-03-05 • via Nuitee
M
Mayte • couple • ch
10
2026-02-28 • via Nuitee
G
georgerP505GJ • Friends getaway
10
Bar hopping in Polanco
Pros:

Great location, good service, and overall hotel quality. The bar in the steakhouse is fun. Hotel was recently renovated.

2026-02-13 • via Tripadvisor
P
Pedro • extended_group • pt
10
2026-01-19 • via Nuitee
A
Alejandra • extended_group • de
9
Entspannt.
Pros:

Die Bereitschaft zu helfen. Toll!

Cons:

Alles top!

2026-01-07 • via Nuitee
M
MARTINEZ • extended_group • us
7
I prepaid all the rooms before arriving , and and the hotel they want to charge me again
Pros:

I prepaid all the rooms before arriving , and and the hotel they want to charge me again

Cons:

I prepaid all the rooms before arriving , and and the hotel they want to charge me again

2025-12-22 • via Nuitee
J
jose rene • family_with_children • mx
10
2025-12-20 • via Nuitee
Y
Yousif • couple • kw
8
2025-12-19 • via Nuitee
T
TONYIndianharbourbch • Business • Melbourne, Brevard County, Florida
10
Perfect location and amazing service
Pros:

The JW Marriott Polanco delivers a high-quality experience from start to finish. The hotel has been renovated, and the updated rooms and common areas feel fresh and upscale. The bar and restaurant are excellent and convenient for both drinks and meals. Service was consistently great, and the location is ideal—very close to everything Polanco has to offer. A comfortable and well-located choice for business or leisure in Mexico City.

2025-12-16 • via Tripadvisor
N
Noe • couple • mx
10
Hotel en buena ubicación con excelente servicio
Pros:

Instalaciones modernas; restaurante con buena cava

Cons:

No tengo ninguna queja

2025-12-16 • via Nuitee
L
LI • family_with_children • mx
1
Cons:

very bad invoicing service

2025-12-04 • via Nuitee
L
LI • family_with_children • mx
1
Pros:

nothing

Cons:

the employee has very bad attitude, and dont want to provide any living receipt.

2025-12-04 • via Nuitee
L
Letitia • couple • sz
8
Pleasant
Cons:

Great Breakfast. Comfortable Bed. Hot water

2025-11-07 • via Nuitee
K
kucho26 • Couples • London, England
6
AVOID,NOT WORTH IT
Pros:

Must be one of the worst Marriots I have stayed.
Flew from Miami where we stayed at the Edition,being a Convoy member immediately recognised as a valued customer, in JKW Polanco d not expect to be greeted as they haven't a clue about guest relations,The Hotel is bland and unless you have to stay there avoid it, why on earth should anyone pay US $1.000 for this property, there are far more better hotels in Polanco
I had a reservation. for second stay end October I cancelled it
I recommend Casa Polanco

2025-10-19 • via Tripadvisor
C
CruzanHamilton • Business • Cozumel, Yucatan Peninsula
6
A Stay of Contrasts — Exceptional Dining but Disappointing Management Response
Pros:

My recent stay at the JW Marriott Mexico City was a blend of exceptional highlights and unfortunate lapses.

The Sendero restaurant was absolutely outstanding. On October 5th, my server Magdalena delivered flawless, warm, and intuitive service. The chefs who prepared my meal that evening deserve praise — their dishes were refined, beautifully presented, and among the best I’ve had at any Marriott property. Sendero represents the very best of JW hospitality.

The concierge and bell captains were also superb — consistently kind, professional, and proactive. They made me feel genuinely welcomed from start to finish.

Unfortunately, other areas of the hotel fell short of Marriott’s standards. I have a serious food allergy, which I clearly communicated in advance via email to Valeria Sedano Rodríguez, Room Service Supervisor, on October 5th. She confirmed receipt of my allergy list. Despite this, I later experienced a reaction after being served pancakes that were not safely prepared and smothered in one of the exact items that I shared in advance of my stay as a severe food allergy.

While mistakes can happen, the real disappointment came afterward. The management response was condescending and transactional, offering only a “goodwill gesture” to not charge for the meal instead of showing genuine concern or accountability. Interactions with Front Desk Managers Gabriella and Carolina were equally disheartening, lacking empathy or a sincere effort to resolve the matter.

As a loyal Marriott guest, I share this feedback because I believe this property has tremendous potential. The Sendero team, chefs, concierge, and bell staff are shining examples of excellence. With stronger leadership focus on empathy and guest safety, this hotel could truly live up to the JW brand promise.

2025-10-12 • via Tripadvisor
M
Morulises • couple • mx
10
2025-10-11 • via Nuitee
V
Vimal • couple • us
10
2025-10-09 • via Nuitee
E
Edda
10
Pros:

Walking distance to shopping and Restaurants

2025-10-06 • via Nuitee
F
Francisco • solo_traveller • cl
10
2025-09-02 • via Nuitee
N
Nathalie • solo_traveller • de
10
Pros:

Schönes Ambiente, sehr freundliches Personal und tolle Lage

2025-08-30 • via Nuitee