Memphis Riverline Hotel

Hotels
•
Sheraton
7.5 (1049 reviews)
250 North Main Street , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and helpful service
Cons:
Poor cleanliness
Outdated facilities
High prices

Categories

Cleanliness
5.46
Multiple reviews indicated significant cleanliness issues, including unclean rooms and mold.
Service
8.93
While some service aspects were poor, overall staff friendliness was highlighted positively.
Location
8.97
Location was frequently mentioned as a strong positive aspect of the hotel.
Room Quality
6.92
Rooms were noted as outdated and needing improvement, but a few positive mentions were present.
Amenities
7.95
Amenities were not specifically criticized, but some services like room service were noted as expensive.
Value for Money
6.41
Reviews indicated a feeling that the accommodations were overpriced for quality.
Food and Beverage
7.46
Service at breakfast was inconsistent, impacting the overall experience with food and beverage.
Overall Experience
7.93
Overall experience varied, with some great aspects but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Prime Location near Beale Street
Experience the vibrant energy of Memphis at Sheraton Memphis Downtown Hotel, conveniently located within walking distance of the iconic Beale Street and just steps away from a Main Street Trolley stop for easy exploration of the city's top attractions.

Comfortable Rooms with River Views
Relax in style in our well-appointed rooms featuring modern amenities such as a 32-inch flat-screen TV, spacious work area, and picturesque views of the Mississippi River from select rooms. Enjoy the convenience of having a small refrigerator and coffee maker in your room for a comfortable stay.

Convenient On-Site Dining and Meeting Facilities
Indulge in delicious Southern American cuisine and handcrafted cocktails at Crossroads Tavern & Grille, or grab a quick snack from the on-site shop. With over 14,675 square feet of flexible meeting space, a 24-hour fitness center, and a business center, our hotel is perfect for both leisure and business travelers.

Book your stay at Sheraton Memphis Downtown Hotel for a memorable experience in the heart of the city.

Important information:

Please note that pets must be from 34 kilograms (75 lbs).Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

7.5
Based on 1049 reviews
Cleanliness: 5.46
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 6.41
Food and Beverage: 7.46
Overall Experience: 7.93
N
Natasha • extended_group • us
8
2026-03-27 • via Nuitee
V
Venus • couple • us
10
Pros:

Cleanses

Cons:

No view

2026-03-26 • via Nuitee
K
Kylie • couple • us
8
Good location for city center.
Pros:

The room was large and recently updated. Very nice on 14th floor.

Cons:

Valet parking $35 per day. Need to be prepared there are no restaurants in walking distance. Hotel dining was very limited to burgers and salad.

2026-03-26 • via Nuitee
N
Natalie • solo_traveller • us
1
Would not recommend this hotel to anyone.
Pros:

Not much.

Cons:

Carpet was old, stained and felt unclean
Towels had stains
A/C could not be regulated. Therefore would not come on for comfort. The room was hot
Tissue box had one tissue.
The whole complex felt dated and unkept and sad.
Food was overpriced and mediocre. My cloth napkin even had old stains.

2026-03-25 • via Nuitee
B
Becky • couple • us
7
2026-03-25 • via Nuitee
P
Precious • couple • us
10
2026-03-25 • via Nuitee
M
Mary • couple • us
10
Pros:

The staff are top notch and so friendly, especially the valet parking attendants. Always a great experience with the staff. I also love it is connected to the convention center and Canon Center.

Cons:

The staff in charge of towels need to check their towels better. We had one that could have stood to be replaced. We've stayed multiple times over the last few years and this is the first time we have had any concerns with the towels. Since it was only two of us, we just threw it to the side and used the others.

2026-03-23 • via Nuitee
M
Martinez • couple • us
7
2026-03-22 • via Nuitee
A
AAJINICE • couple • us
10
2026-03-22 • via Nuitee
W
William • solo_traveller • us
1
2026-03-21 • via Nuitee
S
Schlater • family_with_children • us
10
2026-03-21 • via Nuitee
D
Douglass • solo_traveller • us
4
Cons:

The beds in the room were awful. Experienced back pain the morning after overnight stay. The room was very much in need of new mattress.

2026-03-18 • via Nuitee
J
Jordan • family_with_children • us
6
Pros:

Went for a cheer competition, but the pool was closed for renovations which was not convenient at all. Elevators were a nightmare being shutdown half the time.

Cons:

Not being able to pay cash even with a card on file was silly. I’ve been to many, many hotels and never had that issue at all.

2026-03-18 • via Nuitee
T
Teresa • family_with_children • us
5
Not the best especially for the rate. Have stayed in nicer hotels. Would NOT recommend!
Pros:

It was close/attached to the Convention Center of where they were hosting cheer competitions. Otherwise, would NOT recommend staying here.

Cons:

Breakfast was either buffet or you could order off the menu; however, it was ridiculously over priced. A cup of milk cost $5.
Location is relatively close to Beale street and other downtown restaurants.
Hotel is very outdated and one of the double beds was lower to the ground because there were no bed rails. Bathroom had no toilet paper when we arrived. Not many amenities offered. Parking was again very expensive at $35/night whether you Valet or self park.

2026-03-16 • via Nuitee
C
Courtney • family_with_children • us
1
Awful
Pros:

Location

Cons:

Cleanliness , accommodations

2026-03-16 • via Nuitee
D
Destiny • couple • us
1
Way too expensive for low quality.
Pros:

I liked the location.

Cons:

The staff were extremely rude. Our AC in our room was broken and it was brought to the staffs attention multiple times with no results. Housekeeping removed our wash cloths that we used and did not replace them. They put our wet used bath mat back onto the counter folded as to imply it was a new one (it was still very wet). I know these things are not extreme but I paid $550 for two nights.. there should be better service for that kind of money.

2026-03-16 • via Nuitee
T
Tammi • family_with_children • us
10
Pros:

Very convenient to the convention center

Cons:

Nothing everything was

2026-03-15 • via Nuitee
T
Tyrone • solo_traveller • us
9
Pros:

Staff was very accommodating and wonderful. Great group of people work at this hotel.

Cons:

Loud people at 3am, and no one made them quiet down! This is a one off I feel but super annoying.

2026-03-14 • via Nuitee
A
Aguilar • extended_group • cr
1
2026-03-14 • via Nuitee
A
Alexandria • family_with_children • us
6
Decent stay: Old hotel, service needs to improve
Pros:

The location was close to local attractions but it was not walkable. I would have appreciated a location where you could walk to places. Uber rides to restaurants were less than 10 minutes away.

Jerry, who worked at the Bell hop desk, was great! He gave me restaurant recommendations and stored my bags after checkout. The front desk was also kind enough to assist a relative in picking up my bags from the Bell hop. Thank you!

Cons:

When I attempted to check in, I was told they couldn't find my reservation and that it was canceled. I showed the front desk staff my email confirmation and gave them the reservation # but they said they didn't see it on their end. The previous day I called booking.com Customer Service to change my room type to get a less expensive rate. From there, I received an email confirmation. However, the hotel still stated they didn’t have a reservation for me and suggested I call booking.com. As I was dialing, the manager came from the back office and was able to find my reservation. This caused a 30 minute delay.

Also I waited 15 mins for an elevator because there was a big conference at the convention center and folks were holding elevators. There was a line of us waiting for the elevator and we had no idea what was going on.

Lastly, the rooms were clean but the hotel is older and it shows. There was chipped paint in the elevators and hallways... looks like repairs are happening though.

2026-03-06 • via Nuitee