Memphis Riverline Hotel

Hotels
•
Sheraton
7.5 (1075 reviews)
250 North Main Street , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and helpful service
Cons:
Poor cleanliness
Outdated facilities
High prices

Categories

Cleanliness
5.46
Multiple reviews indicated significant cleanliness issues, including unclean rooms and mold.
Service
8.93
While some service aspects were poor, overall staff friendliness was highlighted positively.
Location
8.97
Location was frequently mentioned as a strong positive aspect of the hotel.
Room Quality
6.92
Rooms were noted as outdated and needing improvement, but a few positive mentions were present.
Amenities
7.95
Amenities were not specifically criticized, but some services like room service were noted as expensive.
Value for Money
6.41
Reviews indicated a feeling that the accommodations were overpriced for quality.
Food and Beverage
7.46
Service at breakfast was inconsistent, impacting the overall experience with food and beverage.
Overall Experience
7.93
Overall experience varied, with some great aspects but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Prime Location near Beale Street
Experience the vibrant energy of Memphis at Sheraton Memphis Downtown Hotel, conveniently located within walking distance of the iconic Beale Street and just steps away from a Main Street Trolley stop for easy exploration of the city's top attractions.

Comfortable Rooms with River Views
Relax in style in our well-appointed rooms featuring modern amenities such as a 32-inch flat-screen TV, spacious work area, and picturesque views of the Mississippi River from select rooms. Enjoy the convenience of having a small refrigerator and coffee maker in your room for a comfortable stay.

Convenient On-Site Dining and Meeting Facilities
Indulge in delicious Southern American cuisine and handcrafted cocktails at Crossroads Tavern & Grille, or grab a quick snack from the on-site shop. With over 14,675 square feet of flexible meeting space, a 24-hour fitness center, and a business center, our hotel is perfect for both leisure and business travelers.

Book your stay at Sheraton Memphis Downtown Hotel for a memorable experience in the heart of the city.

Important information:

Please note that pets must be from 34 kilograms (75 lbs).Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

7.5
Based on 1075 reviews
Cleanliness: 5.46
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 6.41
Food and Beverage: 7.46
Overall Experience: 7.93
M
Marvin • couple • us
1
2026-04-03 • via Nuitee
M
Marvin • couple • us
1
2026-04-03 • via Nuitee
A
Anne-Marie • couple • fr
8
Pros:

Confortable, clean close to downtown.

2026-03-30 • via Nuitee
K
Kelly • couple • us
10
2026-03-30 • via Nuitee
R
Robert • solo_traveller • us
10
Stayed one night and it was a great stay
Pros:

It was clean, comfortable and quiet

Cons:

No complaints

2026-03-29 • via Nuitee
J
Juan • couple • us
10
2026-03-29 • via Nuitee
S
Sammi • couple • us
8
2026-03-29 • via Nuitee
N
Natasha • extended_group • us
8
2026-03-27 • via Nuitee
K
Kylie • couple • us
8
Good location for city center.
Pros:

The room was large and recently updated. Very nice on 14th floor.

Cons:

Valet parking $35 per day. Need to be prepared there are no restaurants in walking distance. Hotel dining was very limited to burgers and salad.

2026-03-26 • via Nuitee
V
Venus • couple • us
10
Pros:

Cleanses

Cons:

No view

2026-03-26 • via Nuitee
B
Becky • couple • us
7
2026-03-25 • via Nuitee
N
Natalie • solo_traveller • us
1
Would not recommend this hotel to anyone.
Pros:

Not much.

Cons:

Carpet was old, stained and felt unclean
Towels had stains
A/C could not be regulated. Therefore would not come on for comfort. The room was hot
Tissue box had one tissue.
The whole complex felt dated and unkept and sad.
Food was overpriced and mediocre. My cloth napkin even had old stains.

2026-03-25 • via Nuitee
P
Precious • couple • us
10
2026-03-25 • via Nuitee
M
Mary • couple • us
10
Pros:

The staff are top notch and so friendly, especially the valet parking attendants. Always a great experience with the staff. I also love it is connected to the convention center and Canon Center.

Cons:

The staff in charge of towels need to check their towels better. We had one that could have stood to be replaced. We've stayed multiple times over the last few years and this is the first time we have had any concerns with the towels. Since it was only two of us, we just threw it to the side and used the others.

2026-03-23 • via Nuitee
M
Martinez • couple • us
7
2026-03-22 • via Nuitee
A
AAJINICE • couple • us
10
2026-03-22 • via Nuitee
W
William • solo_traveller • us
1
2026-03-21 • via Nuitee
S
Schlater • family_with_children • us
10
2026-03-21 • via Nuitee
D
Douglass • solo_traveller • us
4
Cons:

The beds in the room were awful. Experienced back pain the morning after overnight stay. The room was very much in need of new mattress.

2026-03-18 • via Nuitee
J
Jordan • family_with_children • us
6
Pros:

Went for a cheer competition, but the pool was closed for renovations which was not convenient at all. Elevators were a nightmare being shutdown half the time.

Cons:

Not being able to pay cash even with a card on file was silly. I’ve been to many, many hotels and never had that issue at all.

2026-03-18 • via Nuitee