Memphis Riverline Hotel

Hotels
•
Sheraton
7.5 (1049 reviews)
250 North Main Street , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and helpful service
Cons:
Poor cleanliness
Outdated facilities
High prices

Categories

Cleanliness
5.46
Multiple reviews indicated significant cleanliness issues, including unclean rooms and mold.
Service
8.93
While some service aspects were poor, overall staff friendliness was highlighted positively.
Location
8.97
Location was frequently mentioned as a strong positive aspect of the hotel.
Room Quality
6.92
Rooms were noted as outdated and needing improvement, but a few positive mentions were present.
Amenities
7.95
Amenities were not specifically criticized, but some services like room service were noted as expensive.
Value for Money
6.41
Reviews indicated a feeling that the accommodations were overpriced for quality.
Food and Beverage
7.46
Service at breakfast was inconsistent, impacting the overall experience with food and beverage.
Overall Experience
7.93
Overall experience varied, with some great aspects but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Prime Location near Beale Street
Experience the vibrant energy of Memphis at Sheraton Memphis Downtown Hotel, conveniently located within walking distance of the iconic Beale Street and just steps away from a Main Street Trolley stop for easy exploration of the city's top attractions.

Comfortable Rooms with River Views
Relax in style in our well-appointed rooms featuring modern amenities such as a 32-inch flat-screen TV, spacious work area, and picturesque views of the Mississippi River from select rooms. Enjoy the convenience of having a small refrigerator and coffee maker in your room for a comfortable stay.

Convenient On-Site Dining and Meeting Facilities
Indulge in delicious Southern American cuisine and handcrafted cocktails at Crossroads Tavern & Grille, or grab a quick snack from the on-site shop. With over 14,675 square feet of flexible meeting space, a 24-hour fitness center, and a business center, our hotel is perfect for both leisure and business travelers.

Book your stay at Sheraton Memphis Downtown Hotel for a memorable experience in the heart of the city.

Important information:

Please note that pets must be from 34 kilograms (75 lbs).Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

7.5
Based on 1049 reviews
Cleanliness: 5.46
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 6.41
Food and Beverage: 7.46
Overall Experience: 7.93
A
Alexandria • family_with_children • us
6
Decent stay: Old hotel, service needs to improve
Pros:

The location was close to local attractions but it was not walkable. I would have appreciated a location where you could walk to places. Uber rides to restaurants were less than 10 minutes away.

Jerry, who worked at the Bell hop desk, was great! He gave me restaurant recommendations and stored my bags after checkout. The front desk was also kind enough to assist a relative in picking up my bags from the Bell hop. Thank you!

Cons:

When I attempted to check in, I was told they couldn't find my reservation and that it was canceled. I showed the front desk staff my email confirmation and gave them the reservation # but they said they didn't see it on their end. The previous day I called booking.com Customer Service to change my room type to get a less expensive rate. From there, I received an email confirmation. However, the hotel still stated they didn’t have a reservation for me and suggested I call booking.com. As I was dialing, the manager came from the back office and was able to find my reservation. This caused a 30 minute delay.

Also I waited 15 mins for an elevator because there was a big conference at the convention center and folks were holding elevators. There was a line of us waiting for the elevator and we had no idea what was going on.

Lastly, the rooms were clean but the hotel is older and it shows. There was chipped paint in the elevators and hallways... looks like repairs are happening though.

2026-03-06 • via Nuitee
A
Ashley • couple • us
7
2026-03-05 • via Nuitee
T
Theresa • family_with_children • us
3
2026-03-05 • via Nuitee
L
Lynda Carol • couple • us
9
It was comfortable and conveniently located
Pros:

Location

Cons:

Drinks and food is too expensive

2026-03-03 • via Nuitee
J
Joel • couple • us
7
Staff excellent.. room cleaning needs to be better
Pros:

Staff helpful and pleasant

Cons:

Room / bathroom not cleaned real well.

2026-03-01 • via Nuitee
D
David • extended_group • us
8
2026-02-28 • via Nuitee
L
Lisa • family_with_children • us
3
The staff was pleasant but the rooms should be cleaned and check to make sure ready
Pros:

The lobby was nice and clean

Cons:

How the rooms was rushed to be cleaned. Bathroom was still dirty. I went out and bought cleaning products myself

2026-02-27 • via Nuitee
B
Ben • solo_traveller • us
10
2026-02-25 • via Nuitee
J
Joseph • family_with_children • us
5
Needs some work
Pros:

The location
Staff
Being connected to the event center
Valet parking

Cons:

The stains on the bed sheet, comforter and chair cushion. The breakfast isn't complimentary for the price of getting a room, waiting hours for toilet paper, we ended up grabbing a roll of the cart in the hall way then was offered a roll about 2 more hours later.
The prices of the food is a bit ridiculous ( example: chicken quesadilla for $18, chicken tenders and fries for $18). Breakfast for 3 cost $89 before tipping.
Got stuck in an elevator for 5-10 minutes only because a guy on the outside pulled the doors open while a guy inside messed with stuff until it opened.
Dripping tub
Fridge was too small
No microwave in room

2026-02-23 • via Nuitee
J
John-Joseph • family_with_children • us
7
Pros:

Great Location
Connected to the Convention Center
Unending Hot Water
Clean Room

Cons:

Got stuck in the elevator

2026-02-22 • via Nuitee
J
Jonathan • couple • us
4
Rude staff.
Pros:

Location

Cons:

Denied late check out.

2026-02-22 • via Nuitee
N
Nikki • couple • us
5
2026-01-26 • via Nuitee
P
Pauline • extended_group • us
7
Love the location
Pros:

Location was great

Cons:

The floor had stained in the carpet and the commode need be updated

2026-01-20 • via Nuitee
D
DKybrien • couple • us
2
2026-01-19 • via Nuitee
J
Jada • couple • us
1
2026-01-19 • via Nuitee
A
Astou • family_with_children • us
7
Pros:

Petit déjeuner pas fameux. Pas beaucoup de choix c'était à la carte

Cons:

Pas de buffet pour le petit déjeuner

2026-01-19 • via Nuitee
E
Ebony S. • solo_traveller • us
7
2026-01-19 • via Nuitee
K
Kierra • solo_traveller • us
10
2026-01-19 • via Nuitee
N
Nathaniel • couple • us
5
I was very not happy with the parking situation. Therefore, because of that situation, I would never
Pros:

The staff was very nice.

Cons:

Was not happy about the parking but the parking staff was very very nice

2026-01-19 • via Nuitee
K
kmaly2017 • Business
4
Sheraton bar service experience
Pros:

I asked to taste a sample of a Chardonnay that I wasn’t familiar with. The manager said “no”, so the waitress brought it out , I tasted it and didn’t like it. I sent it back and was charged for it. A taste of wine is standard protocol in the bar service space .
Everything took extremely long to come out , it was ridiculous.

2026-01-16 • via Tripadvisor