Memphis Riverline Hotel

Hotels
•
Sheraton
7.5 (1106 reviews)
250 North Main Street , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and helpful service
Cons:
Poor cleanliness
Outdated facilities
High prices

Categories

Cleanliness
5.46
Multiple reviews indicated significant cleanliness issues, including unclean rooms and mold.
Service
8.93
While some service aspects were poor, overall staff friendliness was highlighted positively.
Location
8.97
Location was frequently mentioned as a strong positive aspect of the hotel.
Room Quality
6.92
Rooms were noted as outdated and needing improvement, but a few positive mentions were present.
Amenities
7.95
Amenities were not specifically criticized, but some services like room service were noted as expensive.
Value for Money
6.41
Reviews indicated a feeling that the accommodations were overpriced for quality.
Food and Beverage
7.46
Service at breakfast was inconsistent, impacting the overall experience with food and beverage.
Overall Experience
7.93
Overall experience varied, with some great aspects but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Prime Location near Beale Street
Experience the vibrant energy of Memphis at Sheraton Memphis Downtown Hotel, conveniently located within walking distance of the iconic Beale Street and just steps away from a Main Street Trolley stop for easy exploration of the city's top attractions.

Comfortable Rooms with River Views
Relax in style in our well-appointed rooms featuring modern amenities such as a 32-inch flat-screen TV, spacious work area, and picturesque views of the Mississippi River from select rooms. Enjoy the convenience of having a small refrigerator and coffee maker in your room for a comfortable stay.

Convenient On-Site Dining and Meeting Facilities
Indulge in delicious Southern American cuisine and handcrafted cocktails at Crossroads Tavern & Grille, or grab a quick snack from the on-site shop. With over 14,675 square feet of flexible meeting space, a 24-hour fitness center, and a business center, our hotel is perfect for both leisure and business travelers.

Book your stay at Sheraton Memphis Downtown Hotel for a memorable experience in the heart of the city.

Important information:

Please note that pets must be from 34 kilograms (75 lbs).Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

7.5
Based on 1106 reviews
Cleanliness: 5.46
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 6.41
Food and Beverage: 7.46
Overall Experience: 7.93
S
Smith • solo_traveller • us
10
2026-05-30 • via Nuitee
J
Johnny • couple • us
9
it was good
Pros:

we love the location it was just right for what we needed.

Cons:

The parking could have been better, and cheaper

2026-05-29 • via Nuitee
T
Tearra • couple • us
8
Pros:

The location

Cons:

The can make it to where you don’t gotta pay for parking and I was told breakfast was free and end up paying 53 dollars for eggs and bacon and toast for two people

2026-05-28 • via Nuitee
D
Donald • extended_group • us
10
2026-05-28 • via Nuitee
R
Regina • solo_traveller • us
3
I will never book this hotel again
Pros:

The property was ok

Cons:

The staff was a little rude and unwelcoming at times and unsympathetic to certain situations

2026-05-27 • via Nuitee
R
Rhett • couple • us
8
Nice place, very friendly!
Pros:

Super nice, classy place.

Cons:

Valle is just weird for me, because I’m not use to it.

2026-05-26 • via Nuitee
L
Lanisha • solo_traveller • us
10
2026-05-25 • via Nuitee
A
Alison • couple • us
8
2026-05-25 • via Nuitee
M
Michael • couple • us
8
It was all right, but if I had to do it again, I might have chose another hotel
Pros:

The property was clean had good room service. The people were polite. It was good service the whole time.

Cons:

I didn’t like the valet parking. I would rather have a option to valet apart myself and they charge you for whether you use it or not. I didn’t like that the food that restaurant was good, but it was too high. They had no pool. I don’t know if I would stay there again but it’s a nice place.

2026-05-24 • via Nuitee
R
Rayshall • solo_traveller • us
6
They need better. Wi-Fi couldn’t connect to the Wi-Fi at all.
Pros:

It was located by all restaurants

Cons:

No were to park for free

2026-05-19 • via Nuitee
V
Vaughn • couple • us
4
Not worth what I paid for stay elsewhere
Pros:

I thought location was ok

Cons:

Parking was ridiculous the room was dated bathroom was not clean and dated nasty back stuff coming from sink not being sealed or something -yuck! They say I was in an accessible room but having 1 grab bar near the shower is not accessible. Oh and the valet uses the handicap parking space for normal cars I had to make a point and then they opened a spot up. Im in a wheelchair btw. It was an irritating stay. Luckily the event I went to was a blast

2026-05-18 • via Nuitee
P
Perry • couple • us
10
Pros:

The room was big and spacious and clean.

Cons:

Parking was not available for the amount of occupants of the hotel. I had to pay an additional $40 for parking for two days.

2026-05-18 • via Nuitee
H
Harris • family_with_children • us
8
The hotel was nice, but they need to offer free complimentary breakfast at least free coffee.
Cons:

You need to have better parking for F-250 trucks, and when your customers have to park in the lot across the street you should provide security for them.

2026-05-18 • via Nuitee
M
Maggie • couple • us
10
We will be back when we stay in Memphis again!
Pros:

Location was easily accessible. Vallet parking was such a simple process. The hotel was super clean.

Cons:

We loved everything.

2026-05-17 • via Nuitee
S
stevens276 • Family • San Antonio, Texas
6
Not A Great Experience
Pros:

Best thing about this hotel is friendly staff and location. Restaurant is small and expensive with poor service. There is a "gift shop" where you can buy $5 sodas and bottles of water. Room was fine, but the feeling we got was that this hotel was trying to squeeze every cent out of you they can while you are there . By the way, you must valet park and that is $35 a day.

2026-05-14 • via Tripadvisor
C
Cole • solo_traveller • us
9
Pros:

The staff were very kind and accommodating, and quick to repair problems.

Cons:

The elevators broke down a couple of times during the weekend.

2026-05-13 • via Nuitee
B
Brenda • family_with_children • us
6
2026-05-11 • via Nuitee
E
Elke • couple • us
3
2026-05-11 • via Nuitee
L
Laura and David • extended_group • us
7
It was super expensive. The location was what we needed. But the deluxe double room was small.
Pros:

Location and aesthetics

Cons:

Beds were small and no provided breakfast. Small rooms and we were in the deluxe double.

2026-05-10 • via Nuitee
C
C7707YN • Solo travel
2
Long way to go to get to Marriott
Pros:

I had the misfortune to stay at this hotel this week. I knew upfront the property was rebranding from Sheraton to Marriott, currently calling itself Riverline. What I didn’t know is there are absolutely no standards during this transition. Being a top tier Marriott member, I usually get treated pretty well. I’ve been treated better at the DMV. The three women at the check-in acted like I was imposing on their break when I asked to check in. The first room given did not have working AC. I called the desk and whoever answered the phone said to come back to the desk and they’d put me in another room. I went to the desk and told the person there (not the person I talked to on the phone) the situation. She looked at her computer, handed me a key, the end. Not “I’m sorry for the inconvenience”, not so much as a by your leave, sir. The AC in the next room worked, but the unit said 66 when it was about 72. The unit does not go lower than 66, but at least it’s working somewhat. Next, none of my devices would connect to the internet. They said they were connected, but no internet. I called the desk and asked for tech support. At other properties when there are tech issues, I usually get transferred to a third party vendor who fixes the issue. The guy at the desk said he would send someone right up. I’m still waiting for that someone. Next, as I’m walking around the hotel, I notice how many of the ceiling tiles are stained, like there has been a massive leak, on multiple floors. They must not have started renovations yet as floors, walls, elevators looked dingy. Some road noise overnight, but not too bad considering how close to the highway it is. As I begin to take my shower in the morning, things just get worse. There is almost no water pressure. After I’m in, I look at the grout, which looks moldy. After my shower, I look back in the tub and there is a clump of long hair. I do not have long hair so I immediately felt like I needed another shower, but not in there. Called the valet to have my car brought around. No one answers. Go to the valet, give him the key, and he begins searching for my car. When I say searching, I mean he went in the garage first. When he didn’t find it there, he searched the surface lot. Finally found it and I’m off, never to return. I expect more from a Marriott property, no matter the brand. I expect more for $300 a night. My advice is to steer clear of this property.

2026-05-08 • via Tripadvisor