Barceló Guatemala City

Hotels
•
Barceló Hotels & Resorts
8.7 (3687 reviews)
7 avenida 15-45 zona 9 , Guatemala , gt

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Phenomenal breakfast
Cons:
Uncleanliness
Poor service experience
Value for money concerns

Categories

Cleanliness
7.2
Issues reported with poor room conditions including clogged sinks and showers.
Service
8.67
Mixed reviews; staff was friendly, but poor handling of complaints noted in bad experience.
Location
10
Conveniently located near the airport and city center, which is beneficial for guests.
Room Quality
8.71
Rooms described as decent but issues with AC and maintenance in the initial stay.
Amenities
9.16
Positive remarks about the pool area, but issues with supervision.
Value for Money
6.19
Guests felt the pricing did not match the quality of service received.
Food and Beverage
10
Breakfast was particularly praised and staff attentive to dietary preferences.
Overall Experience
9.65
Mixed experience with notable positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:25

Property Description

Luxurious Amenities

An outdoor pool, hot tub, and spa with a gym and sauna await you at this elegant hotel. Each spacious room features a terrace with breathtaking views over Guatemala City or the surrounding volcanoes.

Business and Events

With 25 meeting rooms accommodating up to 1,500 people, this hotel is perfect for your business needs. The 24-hour reception can assist with airport transfers and city tours, ensuring a seamless stay.

Dining and Entertainment

Indulge in local and international cuisine at La Pergola Pool Bar or unwind at the sports bar and lobby bar with live music. The hotel's prime location in the bustling business district offers easy access to shops and restaurants.

Book now to experience luxury and convenience at Barceló Guatemala City!

Important information:

Please note that the hotel offers free transfer from/to the Airport on a pre schedule from 4am to 11pm, please notify at the front desk to reserve your space.

Please note that Premium Level access is only available for adults older than 18 years old.

Guests are kindly requested to inform the property in advance if they wish to make use of this service. Contact details can be found on the booking confirmation.

Please note that guests booking 6 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 3687 reviews
Cleanliness: 7.2
Service: 8.67
Location: 10
Room Quality: 8.71
Amenities: 9.16
Value for Money: 6.19
Food and Beverage: 10
Overall Experience: 9.65
M
Mihai • family_with_children • de
10
5 Stars again
Pros:

Sehr zuvorkommend und
flexibel!

Cons:

Schwer zu urteilen!

2026-03-07 • via Nuitee
B
Bole • couple • us
8
2026-03-06 • via Nuitee
A
Ashley • family_with_children • us
8
Was good for a night close to airport with shuttle.
Pros:

Spacious, comfortable beds with awesome comforters, breakfast buffet was delicious. The pool was warm, hot tub nice gym, fitness classes , painting classes, stores live music in the lobby.

Cons:

Dinner buffet $44 usd per person was way over priced and not too much of variety

2026-03-06 • via Nuitee
A
Alexandre • couple • fr
9
Cons:

Missing a bit of modernity in the rooms (ex: smart TV)

2026-03-05 • via Nuitee
A
Alex • extended_group • us
10
Amazing
Pros:

Beautiful great breakfast

Cons:

Nothing

2026-03-05 • via Nuitee
L
Luis Martin • solo_traveller • mx
4
Puede mejorar, especialmente en la atención en la recepción
Pros:

HAbitación confortable y limpia.
Desayuno bueno, restaurantes dentro del hotel bastante buenos, especialmente el japones

Cons:

La atención en la recepción. Demoraron mucho en asignarme la habitación.
A la salida queria dejar mi equipaje en hotel, no hubo nadie que me atendira, tuve que salir a mis reuniones de trabajo cargando mi equipaje

2026-03-05 • via Nuitee
R
Rainer • solo_traveller • de
9
Tolles Hotel zu vernünftigem Preis
Pros:

Tolle Suite mit sehr guten Nebenleistungen (die mir gar nicht bewusst waren), tolles Frühstücksbuffet, sehr grosser Pool.

Cons:

Leider hat das mit dem Shuttle vom Flughafen nicht so funktioniert. Zum Flughafen war das Perfekt.
Sauna und Dampfbad bei den Männern ist nicht schön.

2026-03-05 • via Nuitee
P
paulgC5896AF • Couples
10
Well managed, good pool, usually a good value.
Pros:

Always a great stay, even when things aren't perfect. Let me explain. Internet in the room was slower than usual, and there were small changes to the Premium level. I let them know that I took exception, and they compensated me with an extra perk.

That's good management.

2026-03-04 • via Tripadvisor
S
Smith • couple • us
9
2026-03-04 • via Nuitee
L
Luz Elena • solo_traveller • co
8
Pros:

El desayuno

Cons:

Me cambiaron de habitación, cuando había prometido no hacerlo.

2026-03-04 • via Nuitee
F
Flavie • extended_group • fr
9
Superbe endroit si vous transitez à Guatemala city
Pros:

L’emplacement proche de l’aéroport
Le confort
Arrivée tardive et départ tôt possibles

Cons:

/

2026-03-04 • via Nuitee
R
Rudy • extended_group • cr
7
Buena
Pros:

Ubicado en una zona centrica para aquellos que necesitemos llegar de madrugada al aeropuerto, está en una zona donde puedes acceder facilmente a un centro comercial (Mall) y restaurantes.

Cons:

Tráfico muy pesado a los alrededores lo que complica la salida y llegada del hotel, el ruido de la habitación de el lado, se pasa con facilidad. En la recepción, estuvimos casi 45 minutos haciendo fila, era muchas personas realizando Check In a la vez y me pareció muy poco personal.

2026-03-04 • via Nuitee
D
Dmitry • extended_group • ca
10
2026-03-03 • via Nuitee
M
Marie • couple • fr
8
Pros:

Petit déjeuner très copieux et diversifié. Chambres grandes, confortables, silencieuses. Hôtel très sécurisé.

2026-03-03 • via Nuitee
G
Gonzalez • extended_group • us
10
VOLVEREMOS.
Pros:

Todo.
No tenemos queja.
Uno de los mejores hoteles de Guatemala. Hemos ido dos veces.

2026-03-03 • via Nuitee
J
Jakob • solo_traveller • us
8
Great staff, comfortable rooms
Pros:

Amazing staff, comfortable beds, plenty of amenities, really good restaurants, efficient airport shuttle, good water pressure

Cons:

The hotel is kind of dated, but still cozy

2026-03-03 • via Nuitee
N
Noemi • extended_group • mx
10
Excelente opción bien ubicado
Pros:

Las instalaciones con todas las comodidades y muy bien ubicado.

Cons:

Todo fue excelente

2026-03-03 • via Nuitee
S
Santiago • couple • co
9
Excelente elección
Pros:

Parece un resort dentro de la ciudad. Muy grande, con variedad de restaurantes, personal muy atento, salones, muy buena piscina, excelente desayuno, puestos con actividades turísticas.

Cons:

Es evidente que la última renovación se hizo hace bastantes años y es claro que es un hotel viejo, pero muy bien mantenido y hasta con cierto encanta por parecer de los 80s.

2026-03-02 • via Nuitee
A
Amanda • solo_traveller • cr
10
Excelente servicio
Pros:

Las instalaciones

2026-03-02 • via Nuitee
L
Leny • solo_traveller • br
8
foi ok
Pros:

da localização

Cons:

cordialidade do pessoal da recepção

2026-03-02 • via Nuitee