Barceló Guatemala City

Hotels
•
Barceló Hotels & Resorts
8.7 (3687 reviews)
7 avenida 15-45 zona 9 , Guatemala , gt

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Phenomenal breakfast
Cons:
Uncleanliness
Poor service experience
Value for money concerns

Categories

Cleanliness
7.2
Issues reported with poor room conditions including clogged sinks and showers.
Service
8.67
Mixed reviews; staff was friendly, but poor handling of complaints noted in bad experience.
Location
10
Conveniently located near the airport and city center, which is beneficial for guests.
Room Quality
8.71
Rooms described as decent but issues with AC and maintenance in the initial stay.
Amenities
9.16
Positive remarks about the pool area, but issues with supervision.
Value for Money
6.19
Guests felt the pricing did not match the quality of service received.
Food and Beverage
10
Breakfast was particularly praised and staff attentive to dietary preferences.
Overall Experience
9.65
Mixed experience with notable positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:25

Property Description

Luxurious Amenities

An outdoor pool, hot tub, and spa with a gym and sauna await you at this elegant hotel. Each spacious room features a terrace with breathtaking views over Guatemala City or the surrounding volcanoes.

Business and Events

With 25 meeting rooms accommodating up to 1,500 people, this hotel is perfect for your business needs. The 24-hour reception can assist with airport transfers and city tours, ensuring a seamless stay.

Dining and Entertainment

Indulge in local and international cuisine at La Pergola Pool Bar or unwind at the sports bar and lobby bar with live music. The hotel's prime location in the bustling business district offers easy access to shops and restaurants.

Book now to experience luxury and convenience at Barceló Guatemala City!

Important information:

Please note that the hotel offers free transfer from/to the Airport on a pre schedule from 4am to 11pm, please notify at the front desk to reserve your space.

Please note that Premium Level access is only available for adults older than 18 years old.

Guests are kindly requested to inform the property in advance if they wish to make use of this service. Contact details can be found on the booking confirmation.

Please note that guests booking 6 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 3687 reviews
Cleanliness: 7.2
Service: 8.67
Location: 10
Room Quality: 8.71
Amenities: 9.16
Value for Money: 6.19
Food and Beverage: 10
Overall Experience: 9.65
K
Karinne • solo_traveller • co
9
2026-03-21 • via Nuitee
I
Ina • couple • pl
10
Pros:

Duży, komfortowy hotel, wysoki standard. Darmowy transport na lotnisko.

2026-03-20 • via Nuitee
M
Mario • couple • gt
9
2026-03-19 • via Nuitee
C
Caro. • couple • cr
10
Pros:

El desayuno.

Cons:

El precio...

2026-03-19 • via Nuitee
Y
YuHan • solo_traveller • tw
10
位置方便、性價比高
Pros:

位置很好，距離機場很近，周圍很多餐廳，治安也不錯，樓下就有一家美式餐廳酒吧，房間也很寬敞

Cons:

1.忘記掛請勿打擾的牌子，早上七點多及九點多都有打掃的人開門進來掃….我那時都還在睡覺…很困擾
2.mini bar是上鎖的，如果要使用，必須先到一樓櫃檯刷押金，他們會請人來開鎖，但我刷完押金後2個多小時都沒人來解鎖，最後打電話到櫃檯才有人來幫忙

2026-03-19 • via Nuitee
B
Bruno Masciarelli • extended_group • ar
10
2026-03-18 • via Nuitee
J
Juan Jose • couple • pe
7
Hotel Antiguo
Pros:

Ubicación

Cons:

Es un Hotel viejo. Gastado, con paredes manchadas en baños.y alfombras deterioradas por el tiempo.

2026-03-17 • via Nuitee
B
Bruno • extended_group • ar
10
2026-03-17 • via Nuitee
C
Corinne • extended_group • fr
10
2026-03-17 • via Nuitee
J
JuliaMBG • extended_group • de
10
Pros:

Das Hotel liegt sehr zentral, das Zimmer war groß und sehr sauber. Das Personal war immer freundlich und zuvorkommend.

2026-03-17 • via Nuitee
R
Recinos Ayala • family_with_children • gt
10
Perfecta
Pros:

Me gusto la atención del personal y las instalaciones

Cons:

Comida

2026-03-16 • via Nuitee
L
Linda Guadalupe • couple • mx
9
Cons:

Se debe aclarar el uso del vehículo qué llega por ti al aeropuerto, recomiendo llamar antes al hotel

2026-03-16 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-03-16 • via Nuitee
D
Domingos • solo_traveller • lu
7
Courte durée
Pros:

Localisation

Cons:

Personnel mal formé très peu professionnel.
J’ai payé lors de check in et ils voulaient que je paie encore une fois lors du check out.
J’ai dû batailler pour prouver que c’était déjà payé.

2026-03-16 • via Nuitee
C
Carlos • couple • br
10
Cons:

Não ter café da manhã incluso.

2026-03-15 • via Nuitee
M
Martina • solo_traveller • de
5
Pros:

Das Bett war sehr gemütlich.
Bademäntel vorhanden

Cons:

45 Minuten Wartezeit zum Einchecken. Sehr sehr lange Schlange und nur 2 Mitarbeiter an der Reception und dann kommen noch andere Mitarbeiter und fragen sie ständig was, während hinten im Büro mehrere Mitarbeiter sassen und nicht beim Check-in geholfen haben.
Zimmer beim Aufzug - schlafen kaum möglich, da verschiedene Gästegruppen sich lautstark vor dem Aufzug die ganze Nacht unterhalten haben, während sie auf den Aufzug gewartet haben.
Der Aufzug selbst war super langsam, hat in jeder Etage gehalten, obwohl niemand gewartet hat.
Die Einrichtung ist sehr in die Jahre gekommen. Duschen in der Badewanne war ohne Überschwemmung im ganzen Badezimmer nicht möglich.

2026-03-15 • via Nuitee
B
Baczek Feder • solo_traveller • pa
7
Está bien para par de noches por negocios
Pros:

Ubicación.

Cons:

Un poco descuidado en sus instalaciones

2026-03-15 • via Nuitee
M
Mihai • family_with_children • de
10
5 Stars again
Pros:

Sehr zuvorkommend und
flexibel!

Cons:

Schwer zu urteilen!

2026-03-07 • via Nuitee
B
Bole • couple • us
8
2026-03-06 • via Nuitee
A
Ashley • family_with_children • us
8
Was good for a night close to airport with shuttle.
Pros:

Spacious, comfortable beds with awesome comforters, breakfast buffet was delicious. The pool was warm, hot tub nice gym, fitness classes , painting classes, stores live music in the lobby.

Cons:

Dinner buffet $44 usd per person was way over priced and not too much of variety

2026-03-06 • via Nuitee