Hanbury Manor Marriott Hotel & Country Club

Hotels
•
Marriott Hotels & Resorts
8.4 (131 reviews)
Cambridge Road, Ware, England, SG12 0SD , Ware , GB
44-1920-487722

listing image 1
Show all photos

Facilities

Full-service spa
Fitness facilities
Front entrance ramp
Express check-out
No single-use plastic straws
Health club
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Spa and treatments
Beautiful views
Great service
Good food options
Cons:
Room cleanliness issues
Dated room conditions
Limited coffee availability

Categories

Cleanliness
6.86
Let down by lack of thorough cleanliness in the room - cobwebs in corners.
Service
9.33
Excellent service and friendly staff.
Location
9.37
Beautiful location, staff and place.
Room Quality
7.82
Dated. Needs massive internal refurbishment.
Amenities
8.85
Loved the Spa and treatments, very warm swimming pool.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.36
Very good food options, comprehensive selection for breakfast.
Overall Experience
8.33
Overall stay was lovely despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 13:06

Property Description

Experience unparalleled luxury at Hanbury Manor Marriott Hotel & Country Club, where comfort meets elegance.

Relaxation and Wellness
Indulge at our full-service spa, offering rejuvenating massages, invigorating body treatments, and pampering facials. For fitness enthusiasts, our health club, indoor pool, and hot tub await to refresh and revitalize.

Culinary Delights
Savor exquisite British cuisine at the renowned Cast Iron Grill, or enjoy the convenience of room service. Our two vibrant bars/lounges provide the perfect ambiance to unwind with your favorite beverage.

Business and Events
With 13 meeting rooms and over 13,993 square feet of conference space, we're ready to host your next event. Plus, complimentary wired internet and a business center ensure you stay productive during your stay.

Elevate your travel experience and book your stay at Hanbury Manor today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.4
Based on 131 reviews
Cleanliness: 6.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
S
Sophie • family_with_children • gb
7
2026-05-22 • via Nuitee
G
Gunseli • couple • tr
7
My expectations of Marriott hotels were much higher than what I experienced on this occasion. The hotel itself is pleasa
Pros:

Location and the building is magnificent

Cons:

It’s a very nice hotel overall, but families should be aware that children are not allowed to use the jacuzzi. Before confirming our booking, we specifically asked and were assured that children would be allowed to use it. However, when we arrived and stayed at the hotel, we were told the opposite.

We raised the issue with the hotel and explained that we had booked based on the information provided, but the only response we received was an apology and a statement that staff would be retrained. Unfortunately, this was disappointing and did not resolve the situation for us.

2026-05-21 • via Nuitee
D
Dawn • extended_group • gb
10
We had a amazing 2 days.
Pros:

Was on a spa 2 days with my 2 Daughters & would say one of the best that we have been too although a bit more expensive than we normally pay. The room was a nice size for all 3 of us. Staff were all very polite & helpful. Absolutely beautiful hotel inside & out.

Cons:

I don’t like shower curtains apart from that excellent all round.

2026-05-21 • via Nuitee
S
Sophie • family_with_children • gb
7
2026-05-20 • via Nuitee
R
Russell • couple • gb
8
Rooms in main house could do with updating. Apart from that a very enjoyable stay.
Pros:

Friendly staff
Fantastic evening meal

Cons:

Shower curtain
Not enough beds around pool area.
11am check out on a Sunday when breakfast is served till 11am

2026-05-18 • via Nuitee
A
Angela • extended_group • gb
10
We had a wonderful time and plan to do it again.
Pros:

It was lovely, clean, the room was a great size and accommodated 4 adults and a baby comfortably. All staff were friendly. The Reception staff were welcoming. I love the property and the grounds were wonderful. The spa facilities were great too. We ate in the restaurant and the food tasted great 😊

2026-05-18 • via Nuitee
R
Rick • solo_traveller • nl
10
2026-05-17 • via Nuitee
E
Erin • solo_traveller • ie
1
Kids not welcome
Pros:

Beautiful grounds.

Cons:

Very noisy 'family' area of the hotel, was not offered any options for food when we arrived only 'children under 12 are not allowed in the main restaurant.

Dated rooms with dust on the bed frame and a few moths in the curtains. Complementary water was not in the room after the second night and the room didn't look made only towels changed.

Odd draconian swimming pool access times for kids. Website and booking.com profile cited pool open from 9am to 10pm and families welcome. In reality we were kicked out of the pool when we went for a swim at 11am after being led there by someone from reception. Apparently kids swimming is 2pm onwards only. Wild.

We then went about our day and returned for a swim at 7:30pm where we were once again told it's not allowed. As kids are only allowed from 2pm to 6pm. Honestly what has happened to Great Britain.

I spoke to the duty manager and he provided words of condolences with no remediation. Absolutely weak beta male behavior and zero care for customers. I was told at checkout I would get a call from the real manager and this has not happened. We were given a begrudgingly £45 off one of the nights stay.

2026-05-16 • via Nuitee
A
Amrei • extended_group • de
3
Leider enttäuscht: Unfreundliches Personal und keinerlei Unterstützung
Pros:

Das Anwesen selber hat sehr schöne Räumlichkeiten sowie Gärten. Wir haben auf Anfrage einen Geburtstagsgruß auf unser Zimmer gestellt bekommen, was sehr nett war.

Cons:

Leider gab es mehrere Punkte die uns enttäuscht haben. Einzelne Personen des Personals waren schlichtweg unfreundlich: Sie waren bei einfachen Nachfragen extrem genervt und wollten partout nicht helfen. Wir hatten etwas im Zimmer vergessen und haben sage und schreibe vier Emails und fünf Anrufe getätigt - das Hotel hat drei mal versprochen sich dem Fall anzunehmen und uns „später“ oder morgen zurück zu rufen. Es kam kein einziges Mal ein Anruf, eine Mail oder eine Nachricht an uns zurück. So etwas habe ich noch nie erlebt, es war als wollte man aus Prinzip nicht helfen.
Darüber hinaus hatten wir leider einen medizinischen Notfall während des Aufenthaltes: Man konnte uns in keiner Weise helfen, was im Bezug auf Medikamente richtig und verständlich war. Allerdings keine andere Hilfe anzubieten, wie die nächstgelegenen Ärzte, Apotheken, etc. zu nennen oder zumindest schon einmal anzubieten durch eine Cola gegen Schwindel zu helfen war zutiefst erschreckend.

2026-05-15 • via Nuitee
C
Christina • solo_traveller • gb
8
2026-05-13 • via Nuitee
C
claire • family_with_children • gb
9
2026-05-13 • via Nuitee
L
Leigh • couple • gb
5
Lovely old building, room standards differ despite same price .
Pros:

Beautiful building and grounds.

Cons:

Stayed 2 nights in a Deluxe room. The first nights room was lovely. We had a function so split the stay with a night away. On our return we’re given another room , same standard but the shower was over a small bath which was tiny. No late check out available despite the hotel half empty.

2026-05-11 • via Nuitee
N
nabila • couple • gb
8
2026-05-11 • via Nuitee
L
Lesley • couple • gb
10
We had amazing stay, our room was outstanding the staff were so helpful
Pros:

We had amazing stay, our room was outstanding the staff were so helpful especially Dhuru, Mohammed, Alex and a lovely new trainee can’t remember her name I can not praise them enough - thank you

2026-05-10 • via Nuitee
B
Ben • couple • gb
9
Special night away for anniversary
Pros:

Great facilities, super comfy bed, delicious breakfast.

2026-05-10 • via Nuitee
R
russell • family_with_children • gb
9
2026-05-10 • via Nuitee
H
Harmonie • family_with_children • gb
10
2026-05-10 • via Nuitee
I
Ian • couple • gb
10
A great stay in a lovely hotel.
Pros:

The hotel was fantastic. Staff were great to deal with, rooms were lovely. The terrace overlooking the golf course was great to sit and have a morning coffee or afternoon drink.

2026-05-08 • via Nuitee
I
Ian • couple • gb
10
Great stay in a lovely setting.
Pros:

Location - a lovely place surrounded by parkland/golf course. Interior was comfy. Enjoyed the bar area and terrace. Bedrooms and breakfast were great. Friendly staff.

2026-05-08 • via Nuitee
A
Amy • extended_group • gb
10
2026-05-07 • via Nuitee