SureStay by Best Western Grove City

Property is run down, just taken over by new group. Pool and hot tub are permanently closed. Rooms clean but run down. Breakfast offering is the most minimal in my experience. Security doors that require key for entry are disabled, anyone can walk in any time they like. No room service during our 3 day stay, had to track down service to get clean towels. Bugs in room, all furniture and carpet shows signs of wear or damage.

The jetted tub in the room didn’t work, and the pool was out of order as well. It would have been nice to know these weren’t available when booking the room. The toilet in the room overflowed, and the front desk employee handed me two towel and a plunger, and told me to go plunge it.

The room was filthy, the common areas were filthy, you could read a book through the bath towels (see attached pic) the fridge and microwave were not cleaned and the bathroom was gross. Other than that great job Radisson!!

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Just needed a place to lay our heads after a long day of driving. Bed was comfy, and the buolding was quiet. The front desk worker was also ver friendly

Staff was nice. Room was usable. Breakfast was definitely grab and go - we did go elsewhere. Pool was down.

The Park Inn has so much potential, not sure why or how it hasn't bettered since transitioning from a Best Western to a Radisson. The pool was closed, heater apparently broken. The breakfast was juice, cereal, bread. What happened to the eggs, protein, waffle maker? The staff at the front desk was great at check in, I don't remember seeing any other staff as we had to get our own fresh towels. The location is perfect for those wanting to shop, see the town, enjoy surrounding restaurants. Will I stay again, maybe. The price is certainly attractive compared to other hotels but I hope some basic cosmetic work is put into the aging building.

I mistakenly booked the wrong day. I called the hotel to rectify the mistake. I was told that “policy” would not allow a reschedule only an extension. There were plenty of rooms available that day and I acknowledge my mistake but was hoping they would work with me due to an unexpected emergency trip. It may be policy but is poor customer service. I booked my stay at another hotel

Sink drains were filled with debris

Easy one night stay on a road trip. Would stay again

The property was filthy, as we found a living cockroach in our bed the first night. The water pressure was horrifyingly bad, like a giant peeing on your head. The room was not cleaned thoroughly and the service was rude when there was anyone around. I saw one worker the entire four day stay. The AC barely worked and the lights were all dusty. The floor was sticky and the sheets were stained. It was not worth almost $300 for the stay. We will never stay there again nor recommend to anyone we know. The exterior is dated, messy, covered in cigarette butts, and overall embarrassing for their management. I hope that it gets cleaned up.

The room was musty and dirty. The shower curtain had dried blood on it. Toilet and sink leaked. Bedding dirty. Pool broken. Breakfast offered coffee, juice, toast pb and jelly and cereal. No fruit, yogurt,waffels or protein. We were very disappointed.

Would have loved to know before booking that the pool was not available as it’s one of the main reasons why I booked to stay here again. The breakfast has changed for the worse since my last time here (when it was Best Western), honestly breakfast at McDonalds would have probably been better. Rooms definitely outdated, with minimal updates noticed.

The first room had hair in the bed, we got the room changed. Three different types of towels in the room, one of it had lost all its threads it was see through. The rack in the bathroom was broken. Small cockroach like insects in both rooms. The only positive thing about the stay was the receptionist and the fact that the shower had good pressure

Your employees are absolutely wonderful. So accommodating, kind, and cheerful!!

Stores

The pool was unusable and with kids that was one of the reasons I chose this place.

We asked the front desk for the light outside to be turned on several times. He kept saying he would. We got wood from a restaurant to use in the fire pit. The sauna was out of order and the hot tub in our room was out of order.
Really run down.

All goog

It was ok for a short stay but the bed was extremely uncomfortable. Despite having a do not disturb sign on the door room service almost walked in on us while changing. Breakfast is mostly toast, coffee, and some questionable fruit