Best Western Jacksonville Inn

Hotels
•
Best Western
8.2 (357 reviews)
1709 West Morton Avenue , Jacksonville , US
+1 501-982-8181

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location (near college/baseball field and destinations)
Comfortable beds and quiet hallways
Pool that kids enjoyed
Friendly/helpful front desk staff for most guests
Daily housekeeping and fresh towels
Good value/affordable pricing for many guests
Cons:
Persistent musty/mildew odor and damp or stained carpets in multiple rooms
Inconsistent cleanliness (bugs, dirt in corners, rust around frames)
Breakfast quality inconsistent (weak coffee, limited offerings, occasional missing items)
Occasional maintenance issues (non-working fridge, noisy AC, faulty outlets, TV problems)
Reports of rooms being double-assigned/occupied and slow resolution of some complaints
Heated pool sometimes too cold

Categories

Cleanliness
5.2
Multiple guests reported a persistent musty/mildew smell, damp and stained carpets, visible dirt and bugs in corners; cleaning was inconsistent.
Service
9.2
Staff were generally described as pleasant, greeting late arrivals and being helpful; a few reports of slow or unhelpful responses on specific issues (fridge, room requests).
Location
9
Frequently noted as very convenient (close to Illinois College, baseball field and needed destinations); location is a clear strength.
Room Quality
8.2
Rooms were often called comfortable with good beds and quiet hallways, but several guests reported musty odors, wet/stained carpets, noisy AC and occasional malfunctioning outlets/TVs.
Amenities
8.6
On-site pool (kids loved it), daily housekeeping and fresh towels praised; heated pool sometimes too cold and some equipment (TV/AC) had issues.
Value for Money
8.6
Many guests felt the price represented good value and found the stay reasonable for cost, though a few felt the low price did not justify odor/cleanliness problems.
Food and Beverage
7.8
Breakfast experiences were mixed — some guests enjoyed it and found choices acceptable, while others criticized weak coffee, basic offerings (white bread, honey buns) and occasional missing items (milk).
Overall Experience
9
A majority of stays were described as comfortable, quiet and convenient with helpful staff, but persistent cleanliness and odor issues negatively affected some guests' stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodation
Best Western Jacksonville Inn offers air-conditioned rooms with private bathrooms and free WiFi. Each room is equipped with a TV, and some rooms even boast a refreshing pool view.

Relaxing Amenities
Guests can enjoy the indoor pool, perfect for a leisurely swim or unwinding after a long day. The 24-hour front desk ensures assistance whenever needed, making your stay stress-free and convenient.

Convenient Location
Situated in Jacksonville, the hotel is just 57 km away from Abraham Lincoln Capital Airport. Whether you're traveling for business or leisure, the hotel's prime location offers easy access to nearby attractions.

Experience comfort, convenience, and relaxation at Best Western Jacksonville Inn. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 357 reviews
Cleanliness: 5.2
Service: 9.2
Location: 9
Room Quality: 8.2
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 9
T
Timothy • family_with_children • us
10
2026-11-07 • via Nuitee
L
LaDonna • family_with_children • us
7
2026-10-26 • via Nuitee
J
Jen • family_with_children • us
5
Pros:

Location

Cons:

Several bugs found in the bathroom, dirt in corners, rust around door frame

2026-10-19 • via Nuitee
D
Dara • couple • us
1
If you like mildew, you will love this place.
Pros:

It was close to Illinois College

Cons:

It smelled awful. It was musty and moldy and the carpet in the room was damp.

2026-10-19 • via Nuitee
F
Fred • family_with_children • us
10
Great place. Book it.
Pros:

We've been in 4 hotels in the last week as we traveled cross country. This one was the absolute best of the week. Clean, comfortable, and it felt safe. Great breakfast.

Cons:

Nothing

2026-10-17 • via Nuitee
J
john • couple • us
8
2026-10-17 • via Nuitee
J
john • solo_traveller • us
7
2026-10-17 • via Nuitee
D
David • couple • us
7
2026-10-14 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Breakfast, Beds, Quiet hallways

Cons:

Heated pool was too cold

2026-10-11 • via Nuitee
L
Latoya • couple • us
10
I love stay there
Pros:

Everything

Cons:

Nothing

2026-10-10 • via Nuitee
M
Montorio • couple • us
8
2026-10-10 • via Nuitee
D
David • family_with_children • us
8
One staff member very rude
2026-09-17 • via Nuitee
V
Vanessa • couple • us
10
2026-09-12 • via Nuitee
S
Sam • solo_traveller • us
3
2026-09-11 • via Nuitee
A
Amie • couple • us
1
Pros:

We booked it and they said they were full, so you probably should text people and let them know

2026-09-07 • via Nuitee
E
Elaine • solo_traveller • us
10
Pros:

The place looked clean. Room was comfortable...the place Was quiet...

2026-08-07 • via Nuitee
C
Corrine • family_with_children • us
10
We had a great stay in a comfortable room
Pros:

Boys loved the pool and the fact that they put us in a room close to it

Cons:

Nothing

2026-08-07 • via Nuitee
S
Scott • solo_traveller • us
1
Knock first...
Cons:

Being checked in to a room already occupied with naked person in it.

2026-07-25 • via Nuitee
L
laurie • couple • us
3
Bed was great, just needs updating bad
Cons:

It smelled, the carpets were stained and smelled!

2026-07-24 • via Nuitee
T
Tim • couple • us
7
Pros:

Location

Cons:

The room smelled a little musty.

2026-07-22 • via Nuitee