Best Western Jacksonville Inn

Hotels
Best Western
8.4 (493 reviews)
1709 West Morton Avenue , Jacksonville , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Variety in breakfast
Cons:
Cleanliness issues
Musty smells
Carpet stains

Categories

Cleanliness
6.35
Negative sentiments were expressed regarding cleanliness, including mentions of flea bites, musty smells, and stained carpets.
Service
9.35
Staff was mentioned positively multiple times and generally rated as friendly and helpful.
Location
8.85
The location was described as convenient for events and easy to find.
Room Quality
7.35
Mixed reviews; comfort noted, but issues with musty smells and small bathrooms affected perceptions.
Amenities
8.85
Amenities such as breakfast and fitness facilities received positive notes, although some were outdated.
Value for Money
8.85
Most reviews suggested a reasonable value considering the amenities, despite some complaints about cleanliness.
Food and Beverage
8.85
Breakfast options received praise for variety.
Overall Experience
8.75
Overall, guests had a decent and mixed experience, with positives outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:58

Property Description

Luxurious Accommodation
Best Western Jacksonville Inn offers air-conditioned rooms with private bathrooms and free WiFi. Each room is equipped with a TV, and some rooms even boast a refreshing pool view.

Relaxing Amenities
Guests can enjoy the indoor pool, perfect for a leisurely swim or unwinding after a long day. The 24-hour front desk ensures assistance whenever needed, making your stay stress-free and convenient.

Convenient Location
Situated in Jacksonville, the hotel is just 57 km away from Abraham Lincoln Capital Airport. Whether you're traveling for business or leisure, the hotel's prime location offers easy access to nearby attractions.

Experience comfort, convenience, and relaxation at Best Western Jacksonville Inn. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 493 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 8.75
C
Corrine family_with_children us
10
We had a great stay in a comfortable room
Pros:

Boys loved the pool and the fact that they put us in a room close to it

Cons:

Nothing

2026-08-07 via Nuitee
E
Elaine solo_traveller us
10
Pros:

The place looked clean. Room was comfortable...the place Was quiet...

2026-08-07 via Nuitee
S
Scott solo_traveller us
1
Knock first...
Cons:

Being checked in to a room already occupied with naked person in it.

2026-07-25 via Nuitee
L
laurie couple us
3
Bed was great, just needs updating bad
Cons:

It smelled, the carpets were stained and smelled!

2026-07-24 via Nuitee
T
Tim couple us
7
Pros:

Location

Cons:

The room smelled a little musty.

2026-07-22 via Nuitee
J
Jimmy family_with_children us
10
2026-07-22 via Nuitee
S
Sam couple us
7
2026-07-21 via Nuitee
S
Sam couple us
7
2026-07-21 via Nuitee
L
Lena couple us
10
2026-07-17 via Nuitee
K
KeAundra solo_traveller us
10
2026-07-17 via Nuitee
M
Meyer solo_traveller us
10
Pros:

Cleanliness. Breakfast

2026-07-09 via Nuitee
K
Kristen Hood solo_traveller us
1
Wish I could have stayed
Cons:

My room was canceled with no warning or reasoning.

2026-07-08 via Nuitee
D
Daniel couple us
10
2026-07-08 via Nuitee
5
519bethm Family
4
Stinky mildew smells in room, that is apparently in all the rooms.
Pros:

I think a 2 is generous, honestly. The hotel had a moldy smell to it. They tried to cover it up in the rooms with fragrance, but that only made it worse. We visited the desk to ask for a new room and were told that we would likely have a problem in another room as well. The smell of the room followed us home and all of items needed to be washed, even if it was clean. The breakfast was sub par- the coffee was the color of tea. White bread and honey buns were offered. It was just disappointing. Even though the price was cheap, the stars and previous reviews gave us a false sense of security about staying there. We should have spent more money and stayed in one of the other hotels instead. I wouldn’t recommend this hotel to anyone.

2026-07-07 via Tripadvisor
J
Jesper couple dk
10
2026-07-06 via Nuitee
R
Reagan solo_traveller us
1
Awful! Never again!
Pros:

Close to the baseball field but I’ll never stay here again.

Cons:

It was dirty. Cleaning wasn’t their priority. We got a room with a non working fridge and nothing was done after multiple complaints. They gave me a 30 dollar refund but did not seem to care about any of our complaints.

2026-07-06 via Nuitee
R
Roche solo_traveller us
8
2026-07-05 via Nuitee
G
Glen couple us
10
2026-07-03 via Nuitee
P
Peter solo_traveller us
7
2026-07-02 via Nuitee
J
Joseph couple us
10
Pros:

Front desk staff wasn’t very friendly. But fid their job.

Cons:

Too many kids running around without much parental supervision.

2026-07-01 via Nuitee