Quality Inn Grand Rapids South-Byron Center

Hotels
Choice Hotels International
7.2 (148 reviews)
7625 Caterpillar Ct Sw, Grand Rapids, Michigan, 49548 , Grand Rapids , US

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Fitness facilities
Free breakfast
Meeting rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Clean pool
Cons:
Outdated facilities
Smoke odor

Categories

Cleanliness
6.28
Some guests noted issues with smells and maintenance, indicating a need for improvement.
Service
7.75
The staff was generally described as nice and accommodating, but there were also complaints concerning noise and cleanliness.
Location
7.79
Conveniently located for nearby needs; good for a quick stop.
Room Quality
6.24
Several guests reported dated rooms and maintenance issues, particularly affecting the bathroom.
Amenities
7.77
The pool and hot tub were praised and significantly contributed to a positive experience.
Value for Money
7.23
Pricing was noted as good, especially for a quick stay, despite some quality concerns.
Food and Beverage
7.78
Breakfast received positive mentions, helping to enhance the overall stay.
Overall Experience
6.75
Overall, guests had mixed feelings; generally decent but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:36

Property Description

Recreational Amenities
Enjoy the indoor pool and 24-hour fitness center during your stay at our hotel.

Complimentary Breakfast
Start your day with a complimentary buffet breakfast served daily from 6:00 AM to 9:30 AM.

Convenient Location
Situated in the heart of Grand Rapids, our hotel is within a short distance to popular attractions such as Downtown Market and Public Museum of Grand Rapids.

A stay at Quality Inn Grand Rapids South-Byron Center offers comfort and convenience for your trip. Book now and experience a pleasant stay with us!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 148 reviews
Cleanliness: 6.28
Service: 7.75
Location: 7.79
Room Quality: 6.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 7.78
Overall Experience: 6.75
C
Christopher family
4
Pros:

The floor around the tub was rotting and falling through. The drain wouldn't stay open. The pool has numerous missing tiles.

2025-10-11 via Nuitee
K
Kate
6
Pros:

Just not as clean as I would like, needs to be updated.

2025-10-08 via Nuitee
M
Megan
10
Great place to stay!
Pros:

Comfy beds!! Awesome pool, and very friendly staff. Breakfast was great too!

2025-10-04 via Nuitee
C
Craig friends
2
Pros:

W

2025-09-28 via Nuitee
J
Jesse
10
Pros:

Very comfortable

2025-09-28 via Nuitee
R
Raymond
2
Pros:

Poorly maintained property. Threir focus isnt the hotel

2025-09-22 via Nuitee
P
Patrick partner
8
Pros:

Clean room and comfortable bed.

2025-09-20 via Nuitee
J
Judith
8
Pros:

The room was clean and comfortable. However, the tub was very slippery when I was taking a shower was scared I was going to fall. The toilet is way to close to the wall and to short. The toilet felt like a little kids toilet we used to have in school. It was very hard to reach the toilet paper while sitting on the toilet. The door to the bathroom looked like it had been kicked in and a piece of wood was just placed over the hole. We stayed there because it was close to where I had to be for surgery and had stayed there before and was very pleased but I was a bit disappointed with the bathroom. It was very difficult for me to you the toilet after my surgery as I couldn't been my leg very well. Maybe you should swap out some of the toilets with a handicap toilet as the older generation does have trouble with mobility and with a higher toilet it would be helpful. I could have requested a handicap room but I really don't need the lower bed and such. I just appreciate the taller toiler as I am tall as is my husband. The rest of the room and everything else was just fine. The breakfast was great. Like I said everything was good except for the bathroom.

2025-09-20 via Nuitee
K
Kathy partner
10
Pros:

Quality rooms -everything is in working order

2025-09-06 via Nuitee
S
Sharon family
8
Pros:

I liked everything minus the bed linens. They were clean. But not a fan of thick cold percale sheets

2025-08-25 via Nuitee
J
Jesse
10
Pros:

Always stay here

2025-08-25 via Nuitee
C
Christian
4
Pros:

Our stay was okay but we were disappointed with how they cleaned up our room and the breakfast was not so good, could have been a lot better.

2025-08-25 via Nuitee
A
Ayla
4
Pros:

Our room smelled like smoke, and when given a new room, that also smelled like smoke. The hallways also had a strong odor.

2025-08-20 via Nuitee
P
Philip
8
Pros:

Excellent value. Clean and pleasant

2025-08-17 via Nuitee
C
Candy family
10
Pros:

Love the pool and the hot tube. Only a few miles from restaurants and stores

2025-08-16 via Nuitee
O
Oralia
10
Pros:

Great people awesome breakfast

2025-08-15 via Nuitee
V
Velton
4
Pros:

many stragglers in the area, lurking about in the parking lot and surrounding area.

2025-08-05 via Nuitee
L
Lindsay family
8
Pros:

I really liked the pool and hot tub area. It was nice and big. It had a unique look and felt like a lodge with skylights. It also had a nice outdoor area where people are playing cards. The rooms were very clean. The only thing I marked down was because it smelled like people had been smoking in there. However, it says it’s non-smoking so I’m not sure why.

2025-07-29 via Nuitee
K
Kristyl
6
Pros:

Hotel was very outdated and our toilet was broken and very noisy! But breakfast was delicious and the staff was very nice.

2025-07-26 via Nuitee
V
Verified traveler
4
Disappointed customer
Pros:

Everything about the hotel was old and cheap other than the cost of the room. Definitely was not worth the price. Will not stay there again.

2025-07-21 via Nuitee