Quality Inn Grand Rapids South-Byron Center

Hotels
•
Choice Hotels International
7.6 (148 reviews)
7625 Caterpillar Ct Sw, Grand Rapids, Michigan, 49548 , Grand Rapids , US

Facilities

Fitness facilities
Free breakfast
Meeting rooms
Tours/ticket assistance
Wheelchair accessible parking
Braille or raised signage
Free self parking
Computer station
24-hour fitness facilities
Free buffet breakfast
See all facilities

Review Highlights

Pros:
Good pool and hot tub
Comfortable beds
Friendly staff
Consistently praised breakfast
Convenient location near restaurants/stores
Clean and pleasant rooms reported by some
Reasonable price for short stays / good value for some guests
Cons:
Maintenance issues (rotting floor, missing tiles, broken/noisy toilets)
Outdated property needing updates
Smoke smell in rooms and hallways
Inconsistent housekeeping / dirty rooms reported
Noisy rooms and poor room assignments
Bathroom safety/ergonomics problems (slippery tub, awkward toilet placement)
Mold in garbage reported
Loitering/stragglers in parking lot area

Categories

Cleanliness
6.2
Multiple reviews call out rooms being not as clean as expected, reports of mold in garbage, smoke odor in rooms and hallways, and inconsistent housekeeping.
Service
7.8
Staff described as very friendly and nice in several reviews, though there are isolated reports of poor accommodation handling (no resolution for noisy/dirty room).
Location
8
Often noted as conveniently located (close to restaurants/stores and to appointment locations); location is generally a positive factor.
Room Quality
6
Many comments about outdated rooms, maintenance problems (broken/noisy toilets, rotting floor, bathroom door damage), and smoke smell affecting perceived room quality.
Amenities
9.2
Pool and hot tub repeatedly praised (large, unique feeling area, enjoyed by many guests); amenities are a standout positive feature.
Value for Money
7.6
Mixed comments: several guests note good value and right price for short stays, while others feel the condition of the property does not match the cost.
Food and Beverage
8.5
Breakfast receives consistent positive mentions (great, delicious, awesome) across multiple reviews.
Overall Experience
7.5
Overall mixed experience: strong positives around pool, breakfast, and some clean/comfortable rooms, offset by maintenance, cleanliness, and noise issues for other guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Recreational Amenities
Enjoy the indoor pool and 24-hour fitness center during your stay at our hotel.

Complimentary Breakfast
Start your day with a complimentary buffet breakfast served daily from 6:00 AM to 9:30 AM.

Convenient Location
Situated in the heart of Grand Rapids, our hotel is within a short distance to popular attractions such as Downtown Market and Public Museum of Grand Rapids.

A stay at Quality Inn Grand Rapids South-Byron Center offers comfort and convenience for your trip. Book now and experience a pleasant stay with us!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 148 reviews
Cleanliness: 6.2
Service: 7.8
Location: 8
Room Quality: 6
Amenities: 9.2
Value for Money: 7.6
Food and Beverage: 8.5
Overall Experience: 7.5
C
Christopher • family
4
Pros:

The floor around the tub was rotting and falling through. The drain wouldn't stay open. The pool has numerous missing tiles.

2025-10-11 • via Nuitee
K
Kate
6
Pros:

Just not as clean as I would like, needs to be updated.

2025-10-08 • via Nuitee
M
Megan
10
Great place to stay!
Pros:

Comfy beds!! Awesome pool, and very friendly staff. Breakfast was great too!

2025-10-04 • via Nuitee
C
Craig • friends
2
Pros:

W

2025-09-28 • via Nuitee
J
Jesse
10
Pros:

Very comfortable

2025-09-28 • via Nuitee
R
Raymond
2
Pros:

Poorly maintained property. Threir focus isnt the hotel

2025-09-22 • via Nuitee
P
Patrick • partner
8
Pros:

Clean room and comfortable bed.

2025-09-20 • via Nuitee
J
Judith
8
Pros:

The room was clean and comfortable. However, the tub was very slippery when I was taking a shower was scared I was going to fall. The toilet is way to close to the wall and to short. The toilet felt like a little kids toilet we used to have in school. It was very hard to reach the toilet paper while sitting on the toilet. The door to the bathroom looked like it had been kicked in and a piece of wood was just placed over the hole. We stayed there because it was close to where I had to be for surgery and had stayed there before and was very pleased but I was a bit disappointed with the bathroom. It was very difficult for me to you the toilet after my surgery as I couldn't been my leg very well. Maybe you should swap out some of the toilets with a handicap toilet as the older generation does have trouble with mobility and with a higher toilet it would be helpful. I could have requested a handicap room but I really don't need the lower bed and such. I just appreciate the taller toiler as I am tall as is my husband. The rest of the room and everything else was just fine. The breakfast was great. Like I said everything was good except for the bathroom.

2025-09-20 • via Nuitee
K
Kathy • partner
10
Pros:

Quality rooms -everything is in working order

2025-09-06 • via Nuitee
S
Sharon • family
8
Pros:

I liked everything minus the bed linens. They were clean. But not a fan of thick cold percale sheets

2025-08-25 • via Nuitee
J
Jesse
10
Pros:

Always stay here

2025-08-25 • via Nuitee
C
Christian
4
Pros:

Our stay was okay but we were disappointed with how they cleaned up our room and the breakfast was not so good, could have been a lot better.

2025-08-25 • via Nuitee
A
Ayla
4
Pros:

Our room smelled like smoke, and when given a new room, that also smelled like smoke. The hallways also had a strong odor.

2025-08-20 • via Nuitee
P
Philip
8
Pros:

Excellent value. Clean and pleasant

2025-08-17 • via Nuitee
C
Candy • family
10
Pros:

Love the pool and the hot tube. Only a few miles from restaurants and stores

2025-08-16 • via Nuitee
O
Oralia
10
Pros:

Great people awesome breakfast

2025-08-15 • via Nuitee
V
Velton
4
Pros:

many stragglers in the area, lurking about in the parking lot and surrounding area.

2025-08-05 • via Nuitee
L
Lindsay • family
8
Pros:

I really liked the pool and hot tub area. It was nice and big. It had a unique look and felt like a lodge with skylights. It also had a nice outdoor area where people are playing cards. The rooms were very clean. The only thing I marked down was because it smelled like people had been smoking in there. However, it says it’s non-smoking so I’m not sure why.

2025-07-29 • via Nuitee
K
Kristyl
6
Pros:

Hotel was very outdated and our toilet was broken and very noisy! But breakfast was delicious and the staff was very nice.

2025-07-26 • via Nuitee
V
Verified traveler
4
Disappointed customer
Pros:

Everything about the hotel was old and cheap other than the cost of the room. Definitely was not worth the price. Will not stay there again.

2025-07-21 • via Nuitee