Sonesta Simply Suites Houston Brookhollow

Hotels
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Sonesta Simply Suites
7.2 (281 reviews)
12820 Northwest Freeway , Houston , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/attentive staff (reception and housekeeping praised)
Very good location (close to downtown and freeway; tucked away)
Free parking
Kitchenette and workspace/table suitable for remote work
Spacious/modern and comfortable rooms (reported by several guests)
Cons:
Serious cleanliness issues reported (moldy smell, dingy sheets, rooms not cleaned)
Flood damage / room structural problems (separating floors)
Unhelpful handling of deposit/refund by front desk/management
Security/safety concerns (door not locking properly)
Sheets not changed even after request

Categories

Cleanliness
4.2
Multiple guests reported serious cleanliness problems: moldy smell and evidence of a recent flood in one room, dingy sheets, hallways and elevator described as reeking/dirty, and reports that sheets were not changed even when requested. Rating lowered to reflect these recurring hygiene issues.
Service
9
Several reviews praise reception and housekeeping staff as respectful, generous and very attentive; guests highlighted friendly front desk and good cleaning when provided. However, some guests reported poor handling of a deposit/refund and an unhelpful manager response—mentioned in description but overall sentiment skews positive in the reviews.
Location
9.5
Location repeatedly noted as a strong point: close to downtown (15–20 min), near the freeway, tucked-away/cozy setting—multiple positive mentions support a high location rating.
Room Quality
5
Mixed signals: some guests described modern, cozy and comfortable rooms with good workspace; others reported serious problems (flood damage, separating wood floors, stains on furniture). Rating reflects this split, leaning below average due to structural/cleanliness issues in some rooms.
Amenities
8.5
Guests appreciated specific amenities: free parking, kitchenettes and a usable table/workspace for remote work. These positive notes raise the amenities score despite occasional reports of missing towels or supplies.
Value for Money
5.5
Several guests advised staying elsewhere and reported feeling the property was not worth the money due to cleanliness and service failures; others implied good value (free parking, kitchenette). Rating lowered to reflect complaints about refunds, cleanliness, and a recommendation to spend more for better options.
Food and Beverage
7.2
No comments about food or beverage in the reviews; assigned the target overall rating.
Overall Experience
8.7
Overall mixed but leaning positive: a majority of guests described enjoyable stays with friendly staff, good location, and useful amenities, while a minority experienced severe cleanliness and service failures that negatively impacted their stay. The score reflects the net sentiment across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:11

Property Description

Suite Perfection

Fully Equipped Kitchens: Enjoy the convenience of having a fully equipped kitchen in each suite at TownePlace Suites Houston Brookhollow.

Relax and Recharge: Unwind in the hot tub or stay active at the fitness center during your stay at this smoke-free hotel.

Convenient Amenities: Start your day right with a complimentary breakfast and take advantage of free WiFi, laundry facilities, and more.

Experience comfort and convenience at TownePlace Suites Houston Brookhollow. Book now for a memorable stay!

Important information:

Please note that this hotel was impacted by Hurricane Harvey. Travel routes and hotel services may be limited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

7.2
Based on 281 reviews
Cleanliness: 4.2
Service: 9
Location: 9.5
Room Quality: 5
Amenities: 8.5
Value for Money: 5.5
Food and Beverage: 7.2
Overall Experience: 8.7
C
Cabello Rodriguez • couple • us
10
2026-08-24 • via Nuitee
D
Dulce Karina • solo_traveller • mx
8
Excelente opción
Pros:

Excelente atención de la recepción, muy buen tamaño de la habitación y la limpieza estuvo muy bien todos los dias pasaban a dejarnos toallas limpias y muy amable el personal de limpieza. En unos 15-20 min ya estas en el centro de houston. Parking gratis!

2026-07-01 • via Nuitee
C
Cassandra • solo_traveller • us
1
2026-05-29 • via Nuitee
D
Desiree • family_with_children • us
10
2026-04-22 • via Nuitee
A
Angela • solo_traveller • us
8
i enjoyed my stay , i liked the ambience.
Pros:

i like the location of this property & how it’s tucked away & cozy.

Cons:

the property was exceptional.

2026-04-21 • via Nuitee
K
Kelly • solo_traveller • us
10
Pros:

Everything staff is very respectful and very generous. Nice kitchenette I will definitely recommend them. Nice hotel

2026-04-19 • via Nuitee
E
Equillia • solo_traveller • us
8
2026-04-18 • via Nuitee
C
Carlos • couple • us
7
2026-04-18 • via Nuitee
C
Calderon • solo_traveller • us
6
2026-03-29 • via Nuitee
R
Roger • extended_group • us
2
2026-03-23 • via Nuitee
E
Eric • extended_group • us
7
2026-03-20 • via Nuitee
I
Israel • solo_traveller • us
10
Pros:

The rooms were clean with a modern style. Cozy and comfortable environment. I travel for work and this was perfect for when I had to do a little bit of remote work, had a table big enough to sit down and work at.

2026-03-13 • via Nuitee
C
Charles • solo_traveller • us
1
Very poor. I would choose a cheap motel before ever returning to this facility.
Pros:

Not much.

Cons:

The room I was assigned to (310) had recently flooded and no one told me about it before hand. The room had a terrible, moldy smell that was very strong. The wood floors were separating because of the flooded area. The room was not very clean or hygienic at all.

2026-03-03 • via Nuitee
J
jalisa • extended_group • us
1
I would not stay here again
Pros:

I like that the hotel was close to everything and the freeway

Cons:

The room and bathroom wasn't clean well, there was a foul smell as soon as you walk into the hotel. The hallways reeked, elevator floor was dirty. My door didn't lock properly which made me feel unsafe, we used chairs to put behind the door to keep from someone coming into our room. There was salt in the kitchen sink. I wasn't refunded back my deposit, front desk wasn't helpful at all. Front desk acted like my deposit was refunded but it wasn't. Told me call back when Bob the manager was there, I called back and he told me Bob went to pick up his kids. Phone had stains on it, there was a stain on the couch. Only one face towel was placed in the bathroom. Tissue was leftover from the previous guest, we did not have a full roll. I bought my own tissue from walmart to use. House keeping didn't make my bed. Sheets were dingy. I only stayed here after previosuly having two airbnbs cancelled twice in one day. A sign not to stay here was when we pulled in and saw a mattress to the window but we still decided to stay anyway. Save your money and pinch in another $100 and stay somewhere better.

2026-03-03 • via Nuitee
J
Jyisha • couple • us
2
2026-03-02 • via Nuitee
H
Hernandez • family_with_children • us
4
Pros:

Location

Cons:

They never changed the bed sheets even when asked.

2026-02-22 • via Nuitee
S
Sharon • family_with_children • us
10
Pros:

Being heard and staff taking care of us. I’m able to walk to Denny’s in less than 2 minutes.

2026-01-19 • via Nuitee
D
Damian • solo_traveller • us
8
2026-01-19 • via Nuitee
S
Sharnea • extended_group • us
10
2026-01-19 • via Nuitee
G
Guadalupe • solo_traveller • us
7
2026-01-19 • via Nuitee