Extended Stay America Suites - Phoenix - Airport - Tempe

Hotels
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Extended Stay America Suites
7.6 (340 reviews)
2165 West 15th , Tempe , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Nice size room
Peaceful property
Cons:
Dirty rooms
Rude staff
Pest issues
Lack of promised services

Categories

Cleanliness
5.68
Multiple reviews complain about dirtiness, old rooms, and pest issues, indicating poor cleanliness.
Service
8.15
Inconsistent service mentioned with some positive remarks about helpful staff, but overall experience of rude staff detracts from score.
Location
9.19
Positive mention of location being peaceful with no bad areas.
Room Quality
7.14
Reports of outdated, non-functioning amenities and dirty rooms negatively impact the quality of the rooms.
Amenities
7.67
Some amenities were mentioned as lacking (e.g., breakfast), but accessible and basic amenities noted as adequate.
Value for Money
9.13
Some mention that rooms were cheap, but many felt they were not worth the price due to various issues.
Food and Beverage
6.18
Negative comments about the lack of breakfast and poor food options show dissatisfaction.
Overall Experience
7.65
Overall disappointing experiences and issues encountered led to a negative overall stay for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:08

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Phoenix.

Convenient Amenities
Benefit from free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding with extra pillows during your stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options like breakfast bars, muffins, hot cereal, coffee, and tea.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - Tempe. Book now for a memorable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 340 reviews
Cleanliness: 5.68
Service: 8.15
Location: 9.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 9.13
Food and Beverage: 6.18
Overall Experience: 7.65
A
Andrea • family_with_children • us
7
2026-04-16 • via Nuitee
L
LUCKEY • family_with_children • us
7
Pros:

Customer service

Cons:

Carpet inside the rooms

2026-04-13 • via Nuitee
F
Flickinger • solo_traveller • us
8
2026-04-11 • via Nuitee
J
Jonathan • couple • us
5
2026-04-10 • via Nuitee
K
Katherine • solo_traveller • us
2
2026-04-10 • via Nuitee
S
Shareal • family_with_children • us
1
2026-04-06 • via Nuitee
L
Lina • family_with_children • us
2
2026-04-05 • via Nuitee
D
Danette • couple • us
6
2026-04-04 • via Nuitee
B
Begay • family_with_children • us
5
Pros:

Nothing.

Cons:

One exit only.

2026-03-30 • via Nuitee
H
HuntFam • family_with_children • us
8
Pros:

This location was clean and the night staff was super nice . It was located in a safe area right off the freeway. Bass pro and the Phoenix zoo were only 17 minutes away .we got the 2 queen bed suite and it had alot of room for our toddler to play .

2026-03-30 • via Nuitee
M
Maria • family_with_children • us
1
Pros:

They changed the room without staying. I'm trying to check in around 11 pm. They told me that my room shows in the system "no show"

Cons:

The receptionist couldn't help me

2026-03-19 • via Nuitee
N
Nicole • solo_traveller • us
1
Worst hotel experience ever
Pros:

The only good thing about the property was that the staff was friendly enough and it wasn’t too far from the airport.

Cons:

Everything. It was dirty, outdated… the room smelled badly of cigarettes. The window didn’t close so there was a large gap that let lots of bugs in. Every time I turned the lights on at night I could see cockroaches crawling. There was no breakfast left by the time I got down at 9am. This was by far the worst hotel experience I’ve ever had. I was told if get a partial refund because my window didn’t close, but have yet to receive anything. A truly disappointing experience. This property needs to shut down.

2026-03-16 • via Nuitee
A
Addison • family_with_children • us
1
Feeling grossed on when laying in bed, poop stains in toilet, shower looked like it was never clean, bugs bugs bugs
Pros:

The absolute only good thing about this place is helpful staff…. nothing else nice to say!

Cons:

Staff was very friendly and helpful throughout stay!
Other than that overall bad rating, the rooms/bathrooms were disgusting upon arrival and bedding/towels looked used. The smell alone throughout the lobby, hallways, and especially the room is enough to turn away customers, as they state it’s a none smoking hotel but every morning it smells like cigarettes being lit from everyone’s rooms. And to top that all off cockroaches were spotted throughout the stay and the man at the front desk seemed like he hears this everyday considering there was no reaction. Absolutely disgusting and the pictures were so misleading, the only good thing about the stay was the staff other than that I’d recommend not to stay here unless absolutely needed!!!!! Also breakfast should not be listed on their site sooo misleading, very stingy with one item per person like wow I’m sooo full…. 0 star rating.

2026-03-15 • via Nuitee
M
Mudiangombe • solo_traveller • us
2
Pros:

Nothing

Cons:

The smell of cigarettes in the room

2026-03-12 • via Nuitee
R
Rollin • family_with_children • us
6
2026-03-09 • via Nuitee
K
Karen • solo_traveller • us
10
Great!!!
Pros:

Eddie was awesome. He went above and beyond! Customer service was amazing.

Cons:

Eddie was the best

2026-03-09 • via Nuitee
D
Dolan • family_with_children • us
5
Pros:

Easy to book online

Cons:

Needs to be cleaned so much better

2026-03-04 • via Nuitee
M
Marcia • couple • us
1
Not comfortable
Pros:

The location

Cons:

Window did not shut and there wasn’t a window screen to prevent mosquitoes from coming in
The carpet , according to the front guy receptionist, was recently shampooed and was wet and smelly
The toilet seat was broken
The bathroom sink was clogged and took awhile for water to go down
And a roach crawled in the bathroom while I was in bathroom! That is when we decided to let the front desk know that we were checking out, which would have been 5 hours after we checked in. The receptionist said he understood and would refund our money however, unsure if that’s gonna happen. Money has not been refunded as of yet.

2026-03-02 • via Nuitee
V
Venezia • extended_group • us
4
Ok stay if it was cheap however it was expensive for the quality
Pros:

Staff was polite.

Cons:

Room had left over socks and hair in drawers. Freezer had previous stays opened ice cream . There was no towels or toiletries. We were not made aware that after a certain time there is no front desk employee, I ordered Uber eats and the delivery guy told me I had to come down and open the lobby door due to it being locked. Once I came downstairs front desk area had a medal closing that was locked 🔒 and the lobby was locked.

2026-03-02 • via Nuitee
A
Angela • couple • us
1
Pros:

dirty
what breakfast?
horrible
never again

2026-03-02 • via Nuitee