Hotel New Otani Makuhari

Hotels
8.5 (336 reviews)
Mihama-ku Hibino 2-120-3 , Chiba , JP
+81 43-297-7777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Convenience
Cons:
Room size
Old facilities
Shower issues

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness positively, but a few hinted at issues with room conditions.
Service
9.11
Several reviews highlighted the staff's friendliness and helpfulness.
Location
9.15
The hotel is well-located near popular attractions, receiving high praise.
Room Quality
8.1
Rooms were typically described as small but comfortable, with some noting issues.
Amenities
8.63
Adequate amenities were noted by guests, though some improvements could be beneficial.
Value for Money
8.59
Guests felt they received reasonable value for what they paid.
Food and Beverage
7.64
Mixed reviews on food, with high prices in the restaurant being a notable concern.
Overall Experience
8.61
Overall, guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:49

Property Description

Luxurious Dining Options
Hotel New Otani Makuhari offers guests the luxury of choosing from 10 restaurants to dine at, including All-Day Dining Satsuki, Chinese Restaurant Taikanen, and authentic Japanese restaurants Senbazuru, Isshin, and Sazanka.

Relaxation and Recreation
Guests can access the indoor pool, spa, and fitness centre at a cost. They can also enjoy additional amenities such as a sauna, massages, and tennis facilities – perfect for unwinding after a busy day exploring the nearby attractions.

Convenient Location
Located near JR Kaihinmakuhari Train Station and next to Makuhari Messe, the hotel provides easy access to Tokyo Disney Resort and Odaiba shopping malls. With comfortable rooms and a variety of dining options, Hotel New Otani Makuhari is the ideal choice for both leisure and business travelers.

Important information:

At the time of booking, you must inform the property what time you plan to check in. If your check-in time changes, please update the property.

Please note that 1 child 9 years and under can use an existing bed free of charge. Only 1 child per 1 adult is accepted in an existing bed.

The property may contact guests with applicable prepayment instructions after booking. Please contact the property directly for more details.

Children aged 4-9 years can stay free of charge but incur a breakfast charge of JPY3,000 per child, per night when breakfast is included in the rate.

Children aged 9 years and below must be accompanied by an adult in each roomGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Guest Reviews

8.5
Based on 336 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
R
ryota • couple • jp
10
2026-09-19 • via Nuitee
H
HIROAKI • couple • jp
8
2026-09-14 • via Nuitee
H
HIDEO • couple • jp
9
2026-09-07 • via Nuitee
T
Thomas • solo_traveller • ch
8
2026-09-03 • via Nuitee
H
HEEWHA • extended_group • kr
6
뷰좋은 호텔
Pros:

위치.뷰. 수영장좋았다

Cons:

숙박객에게는 수영장무료이용이었으면.
수영장 샤워시설 노후

2026-08-27 • via Nuitee
N
noda • couple • jp
8
2026-08-23 • via Nuitee
Y
yumiko • family_with_children • jp
8
Pros:

綺麗だった。

2026-08-23 • via Nuitee
本多 • couple • jp
10
2026-08-23 • via Nuitee
D
Daniel • family_with_children • jp
9
Great for a minibreak
Pros:

Great outdoor pool and convenient location, clean and comfortable rooms. Close to great shopping amenities

Cons:

Excessive costs to use pool facilities for staying guests

2026-08-21 • via Nuitee
L
Luca • family_with_children • jp
8
Pros:

colazione ottima

Cons:

stanza piccola

2026-08-17 • via Nuitee
R
RYOUTA • family_with_children • jp
6
2026-08-17 • via Nuitee
C
Charlotte • family_with_children • jp
2
Poor value
Pros:

The room was clean and spacious

Cons:

The hotel is advertised as kid friendly, the reason for our stay. The kids room was closed and the outdoor pool was adults only (booking.com only mentioned the indoor pool was adults only). The “kids pool” was cold and extremely small and shallow. Also 5000 yen for the pool per adult 3000 for children, the chairs by the pool vary in price 1000-4000 yen. For context, a luxury gym in Tokyo cost 6000 yen a month.
This isn’t a cheap hotel, but charges for every little thing like a budget hotel. Won’t be staying again.

2026-08-16 • via Nuitee
I
Ichika • couple • jp
5
2026-08-16 • via Nuitee
T
TOMOKO • couple • jp
8
快適でした
Pros:

清潔感がありスタッフの方々も笑顔で親切でした
チェックアウトも12時でしたのでゆっくり出来ました

Cons:

カーテンを開けたら隣のビルでずっと閉めっぱなしでした
でも素泊まりでしたので特に気にはならず
です

2026-08-16 • via Nuitee
ねもと • solo_traveller • jp
8
2026-08-13 • via Nuitee
C
Carlo • couple • jp
9
2026-08-13 • via Nuitee
M
matsushita • family_with_children • jp
10
2026-08-13 • via Nuitee
S
Shori • extended_group • jp
10
2026-08-12 • via Nuitee
R
RAN • solo_traveller • jp
9
2026-08-10 • via Nuitee
J
Jarosław • family_with_children • pl
9
Duży hotel koło outletów
Pros:

Bardzo duży hotel w sąsiedztwie outletów. Z lotniska Narrita jest bezpośredni autobus, który zatrzymuje się pod wejściem do hotelu i jedzie około 35 min -super. Nie mieliśmy śniadań i byliśmy tylko 2 noce w przesiadce z Wietnamu do Warszawy. Głownie czas spędziliśmy na zakupach i na odpoczynku przed dalszą podróżą

Cons:

Niestety dostaliśmy pokój dla palących - chyba całe piętro takie było. Hotel w centrum Chiba - gdzie jest dużo betonu, ulic i budynków, ale parki też są. mała łazienka i mały pokój.

2026-08-10 • via Nuitee