The Peninsula New York

Hotels
The Peninsula Hotels
9 (446 reviews)
700 Fifth Avenue at 55th Street , New York , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Cleanliness
Cons:
Room issues
High price

Categories

Cleanliness
9.21
Very clean as mentioned in the review.
Service
9.68
Incredibly professional staff and excellent service highlighted in multiple reviews.
Location
9.22
Great location mentioned in several reviews.
Room Quality
8.17
Rooms were sometimes lacking and had issues, affecting the score.
Amenities
8.7
Good amenities, but some facilities are outdated as noted in reviews.
Value for Money
8.66
High price mentioned, but service aligns with expectations for the cost.
Food and Beverage
9.21
High praise for food and beverage service was noted.
Overall Experience
9.18
Overall positive experiences shared across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:44

Property Description

Luxurious Stay in the Heart of Manhattan

Rooftop Terrace and Spa: Enjoy stunning views from the rooftop terrace and unwind at the spa with an indoor pool.

Elegant Rooms with Modern Amenities: Indulge in complimentary WiFi, international calls, and flat-screen TVs. Relax in marble bathrooms with built-in TVs and robes.

Gourmet Dining and Rooftop Bar: Experience exquisite dining at Clement restaurant and savor signature cocktails at Salon de Ning rooftop bar.

Book now for an unforgettable stay in Midtown Manhattan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Feb 17, 2026 until Fri, Mar 13, 2026
Swimming pool: Closed from Tue, Feb 3, 2026 until Wed, Feb 4, 2026
Swimming pool: Closed from Tue, Feb 10, 2026 until Wed, Feb 11, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 105 per day.

Location

Guest Reviews

9
Based on 446 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
Z
Z5144TTfredm Family
2
TERRIBLE!!!
Pros:

Absolutely terrible!!! I have stayed at this hotel multiple times and I was so disappointed to see how much this place has gone down hill. Decided to stay here for Valentines Day with my wife, the first night the bath tub would not drain and the faucet leaked all night - called housekeeping immediately they said they would send someone up right away - however no one showed up - the second night the lights in the room blinked on and off all night long - immediately called housekeeping to alert them of the problem - they said once again that they would send someone right up - of course once again no one showed - the next morning I ran into a manager at the elevator and showed him the video of the lights going on and off in the room and he laughed and said "Yea we have been having problems with ghosts" and that was it. When I checked out I once again explained the problems we had with the room two nights of our stay and was told that they would credit our bill 30% for our trouble - that was the third lie I was told and of course they billed the full amount. I would be disappointed if this was a Motel 6 but to get this kind of experience at a Peninsula Hotel in New York for $700 a night and to be repeatedly lied to is an embarrassment - NEVER AGAIN PENINSULA!! to many options in New York to be treated this way. Strongly suggest you stay somewhere else where they have respect for their guests.

Absolutely terrible!!! I have stayed at this hotel multiple times and I was so disappointed to see how much this place has gone down hill. Decided to stay here for Valentines Day with my wife, the first night the bath tub would not drain and the faucet leaked all night - called housekeeping immediately they said they would send someone up right away - however no one showed up - the second night the lights in the room blinked on and off all night long - immediately called housekeeping to alert them of the problem - they said once again that they would send someone right up - of course once again no one showed - the next morning I ran into a manager at the elevator and showed him the video of the lights going on and off on there own in the room and he laughed and said "Yea we have been having problems with ghosts" and that was it. When I checked out I once again explained the problems we had with the room two nights of our stay and was told that they would credit our bill 30% for your trouble - that was the third lie I was told of course they billed the full amount. I would disappointed if this was a Motel 6 but to get this kind of experience at a Peninsula Hotel in New York and to be repeatedly lied to is an embarrassment - NEVER AGAIN PENINSULA!! to many options in New York to be treated this way. Strongly suggest you stay somewhere else who has respect for their guests.

2026-02-20 via Tripadvisor
J
Jan Rainer solo_traveller fi
8
2026-02-10 via Nuitee
E
elena family_with_children it
10
Wonderful Better than to be at home
Pros:

Staff

Cons:

Nothing

2026-01-29 via Nuitee
F
FAA1996 Family Fort Lauderdale, Broward County, Florida
10
Great Hotel in Great Location.
Pros:

Spent a few days at this property and really enjoyed it. Location is good for Midtown and shopping. Service was pretty good, rooms can vary a lot depending on category but all are very nice and nicely updated.

Not a lot of lobby space but restaurants were very good. Would recommend and come back.

2026-01-26 via Tripadvisor
J
Jeremy solo_traveller gb
10
2026-01-25 via Nuitee
Şimşek couple tr
10
Perfect
Pros:

Magical

Cons:

Old

2026-01-24 via Nuitee
J
john couple us
10
2026-01-23 via Nuitee
F
fernando antonio couple br
10
Inesquecível
Pros:

Tudo

2026-01-19 via Nuitee
S
Sergey couple sg
10
2026-01-19 via Nuitee
W
withlovekaty Couples London, England
10
Loved every single minute 🥰♥️
Pros:

We had the most dreamy Christmas stay, and things have improved so much since our last visit. I honestly can’t explain just how amazing this Christmas was. It was so special that it’s inspired us to book a stay at The Peninsula in London next.

The rooms in New York were absolutely stunning, and the surprise champagne and chocolate covered strawberries on arrival were such a lovely touch. The spa was beautiful, the staff were genuinely kind and welcoming, and the doormen were incredible, especially during such a busy festive season. They were always helpful and attentive.

The in room body and hair products were fantastic, and every detail felt thoughtfully considered. The lobby at Christmas was simply divine, magical, festive, and truly breathtaking.

In room dining was really nice, the burger and the egg fried rice were so good. Honestly, amazing. Breakfast was great too, but I don’t think it’s good value for money. We ordered in room dining breakfast for $180, and it was basically four pieces of toast, an English muffin, two eggs, two slices of bacon, some potatoes, and a juice. Tasty, but very expensive for what you get. Think $20 for a bowl of cereal and $10 for a glass of milk, lol.

We spent four wonderful nights here and loved every moment. Thank you for such an unforgettable stay. We would absolutely visit again in the future.

2026-01-18 via Tripadvisor
R
Ruqayah couple kw
9
2026-01-18 via Nuitee
T
theyogap Business
10
First Class Service with a Smile!
Pros:

Arlene and the catering staff - David, Jose, Roly and Hector were the very best! This is our third year doing business at The Peninsula and we will surely be back again.

2026-01-16 via Tripadvisor
J
Jeremy solo_traveller gb
10
Simply perfect in every way.
Pros:

Everything!

Cons:

Nothing.

2026-01-14 via Nuitee
S
Susie solo_traveller us
10
2026-01-12 via Nuitee
V
Vic Bertrand family_with_children ca
8
Cons:

There is no ambiance or sitting areas in the lobby. The lobby bar was "closed for the season". The renovations were not comprehensive. Great property and staff.

2026-01-10 via Nuitee
D
Danielle family_with_children us
7
2026-01-04 via Nuitee
M
mohamed couple ae
10
2025-12-30 via Nuitee
I
Ian family_with_children mt
10
Amazing and the staff at the hotel made it even more amazing and special.
Pros:

Everything. Location was super but mostly staff are amazing especially at front desk and reception. Stephanie Colovic was amazing and so nice and welcoming.

Cons:

Nothing as everything was super. Stephanie Colovic at front desk was superb and makes your stay special from the moment you step in the hotel.

2025-12-29 via Nuitee
A
Aline couple fr
6
Hall de gare pour badauds à selfies
Pros:

L’emplacement

Cons:

Un hôtel assimilable à un hall de gare plus qu’à un palace ! Des allers venues interminables de personnes extérieures à l’hôtel , groupes en sacs à dos et chaussures de montagne qui viennent se photographier dans l’escalier , avec le Père Noël et utiliser les toilettes . Pourquoi payer aussi cher quand vous devez slalomer entre les badauds pour accéder aux ascenseurs et attendre pour prendre des photos ? Lamentable

2025-12-26 via Nuitee
3
32CHRISM32 Family Statesville, North Carolina
10
Beautiful and great location
Pros:

Top notch luxury and prime location for the Christmas season. Pleasant staff. Near the major attractions of Rockefeller Center, Central Park, ice skating, and luxury shopping.

2025-12-21 via Tripadvisor