Hilton Shah Alam Glenmarie

Hotels
•
Hilton Hotels & Resorts
8.7 (2364 reviews)
Jalan Usahawan U1/8, Seksyen U1 , Shah Alam , my

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Great breakfast options
Cons:
Ongoing renovations
Parking inconvenience
Noise from construction

Categories

Cleanliness
8.5
Rooms described as clean and modern, but some negative mentions regarding specific amenities.
Service
9.06
Staff reported as friendly and professional, with efforts to maintain quality despite challenges.
Location
8.6
Location praised for calmness and scenic views, but some complaints regarding parking distance.
Room Quality
8.75
Positive mentions about room size and comfort, with some renovations causing temporary issues.
Amenities
8.28
Amenity availability hindered by ongoing renovations and some facilities being closed.
Value for Money
8.54
Guests mention good value, though some concerns over undisclosed renovations impacting experience.
Food and Beverage
8.9
Breakfast options well received with high praise for quality and variety.
Overall Experience
8.97
Generally a positive experience with guests expressing willingness to return despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:24

Property Description

Luxurious Accommodation
Boasting 260 guestrooms equipped with Smart TVs, minibars, and workspaces, Glenmarie Hotel & Golf Resort offers unparalleled comfort and convenience.

Exquisite Dining
Guests can indulge in a diverse range of dining options, ensuring a culinary experience that caters to every palate.

Recreation Paradise
Enjoy a plethora of facilities at the Recreation Centre, including a driving range, gymnasium, tennis courts, swimming pool, and more for a perfect leisure getaway or corporate event.

Book now to experience the exceptional service and luxury of Glenmarie Hotel & Golf Resort, just 30 minutes from Kuala Lumpur City Centre.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 1 year old and over stay for MYR 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2364 reviews
Cleanliness: 8.5
Service: 9.06
Location: 8.6
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.54
Food and Beverage: 8.9
Overall Experience: 8.97
A
Amira Zulaikha • extended_group • my
7
Pros:

Spacious, facilities are fairly new & in very good condition

Cons:

Check-in was supposed to be at 3:00 PM, but despite arriving around 4:00 PM, our room still wasn’t ready. We ended up waiting until nearly 6:00 PM before we could check in.

We were travelling with elderly parents, who were at least able to wait comfortably in the Executive Lounge. However, our young child became increasingly distressed after seeing the pool and playground but being unable to use them while we waited for our room.

What made the situation even more frustrating was seeing other guests who arrived after us receive their rooms first. The staff were courteous but not proactive, simply asking us to continue waiting for housekeeping to finish. There was little communication or effort to provide a better solution.

Although the hotel offered us a late check-out as compensation, it didn’t make up for the poor start to our stay. For a well-known hotel brand, especially during a non-peak period, this level of service was disappointing and fell well below expectations.

2026-07-25 • via Nuitee
N
Nor Hawallisa • couple • my
8
Great and excellent
Pros:

Clean, staff very helpful

2026-07-22 • via Nuitee
N
noor rida • extended_group • my
7
Please lower your expectations if you wish to stay at this hotel
Pros:

We had a Great view of the golf course. Nice surroundings. Good breakfast.

Cons:

1. Wrong information about the room layout

We booked a duplex suite. In Booking.com photos, the double bed is on the lower floor whilst the twin beds were on the upper floor. But when we checked in, it was the exact opposite. This posed difficulties to us. As an elderly couple, climbing up a narrow winding staircase to get to our bed which was on the upper floor was not easy. Access to the suite is from the lower ground floor where the living room, kitchen and refrigerator are located.

2. Facilities

Also, the hotel tel extension is on the upper floor. By the time we climbed up the staircase to answer the phone, the phone had already stopped ringing.
Worse, the upper and lower floors require 2 separate access cards to turn on the lights and aircond on each floor. So when our son ( who slept on the lower floor) left his room on the ground floor with the access card, we on the upper floor had to use our access card to turn on the lights & aircond on the lower floor. This leaves the entire upper floor in complete darkness. For your info, the kitchen, living room and fridge are all located on the ground floor. So u will find yourself going up and down the stairs - a real nuisance.

3. Service - still below par

I was told that this hotel only recently came under the umbrella of the Hilton group of hotels. The service level of this hotel is not yet up to the level of a Hilton group hotel. We had to wait for almost an hour just to get a trolley to bring our stuff and luggage to the Clubhouse. Clearly, more staff training is required

2026-07-22 • via Nuitee
S
siti nurbaiti • solo_traveller • my
10
I am super relax.
Pros:

all good. room is clean, bed is well miantained and breakfast has variety of it.

Cons:

all good. reasoned with price and hilton's name

2026-07-22 • via Nuitee
S
shera • solo_traveller • my
8
2026-07-19 • via Nuitee
V
Viljoen • solo_traveller • za
9
2026-07-18 • via Nuitee
S
Siti Sakinah • family_with_children • my
10
2026-07-16 • via Nuitee
M
Mah Su Wei • solo_traveller • my
8
Pros:

Good service

Cons:

Food needs to be improved

2026-07-16 • via Nuitee
N
Nanaraz • solo_traveller • my
10
2026-07-11 • via Nuitee
P
pauline • couple • my
10
2026-07-11 • via Nuitee
M
MUHAMMAD HAMIZAN • extended_group • my
9
2026-07-10 • via Nuitee
Y
Yusof • couple • my
9
Excellent
Pros:

Breakfast is good & met my expectations

Cons:

Pls give Extra points to Glemnarie Golf Club Members

2026-07-08 • via Nuitee
N
Nik • couple • my
7
Aside the masam pillows the overall stay was nice ^^
Pros:

The hospitality of the staffs were great. Really polite and helpful. The imterior design of the lobby was really spacious and inviting.

Cons:

During my stay i was surprised to find the pillows smelling awful, like someone sweat dried up. In other words kepam and masam. I was wondering if they changed during cleaning or not. The stench was so bad i couldnt sleep until i had it exchange for a new set.

2026-07-06 • via Nuitee
N
Nurlela • solo_traveller • my
9
2026-07-04 • via Nuitee
G
Ganeswaran • couple • my
5
2026-07-03 • via Nuitee
H
Hamadan • extended_group • my
10
2026-07-02 • via Nuitee
R
Rohan • solo_traveller • au
8
Pros:

The room and the hotel were quite nice. The amenities are a bit lacking due to the location. Maybe some upgrades are needed for the Hilton badge. Staff were excellent.

Cons:

Amenities were a bit lacking. Location is hard to get to during traffic hours.

2026-06-29 • via Nuitee
H
HANI AMIRAH • couple • my
9
2026-06-28 • via Nuitee
B
Bukharie • solo_traveller • my
10
Pros:

Recommended

2026-06-27 • via Nuitee
W
WALEED • solo_traveller • kw
7
Pros:

Good location
Very good breakfast

Cons:

Room service
No weight scale available
No late check-out available
Laundry services not ok damage the dressing

2026-06-26 • via Nuitee