Excelsior Palace Portofino Coast

Hotels
9.1 (2060 reviews)
Via San Michele Di Pagana 8 , Rapallo , it

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful hotel
Cons:
Small room
Limited breakfast options

Categories

Cleanliness
9.15
Guests reported the hotel was beautiful and clean.
Service
9.65
Staff were described as friendly, accommodating, and attentive throughout the stay.
Location
9.65
The hotel is located in a stunning area with beautiful views.
Room Quality
8.15
Some rooms were noted to be small, affecting overall comfort.
Amenities
9.15
The spa and pool facilities were highlighted as impressive.
Value for Money
9.15
Positive experiences indicate good value, despite some minor complaints.
Food and Beverage
8.65
Breakfast choices were considered limited by some guests.
Overall Experience
9.25
Overall sentimental reviews indicate a superb stay and high recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 19:21

Property Description

Panoramic Views and Luxury Accommodation:
Enjoy breathtaking views of Portofino Bay from the comfort of your room at Excelsior Palace, a prestigious 5-star hotel. Indulge in spacious rooms, many offering stunning sea views, along with top-notch amenities including free WiFi and luxurious bathrobes.

Fine Dining and Beachfront Experience:
Savor exquisite meals at the on-site Lord Byron restaurant with panoramic views of Tigullio Gulf, or dine at the Eden Roc restaurant located at the private beach during the summer season. Treat yourself to culinary delights while enjoying the sea breeze and picturesque surroundings.

Wellness and Leisure Facilities:
Unwind at the wellness center's gym overlooking the sea, pamper yourself with a relaxing massage or beauty treatment, and take advantage of the two infinity pools at the private beach. Excelsior Palace offers a perfect blend of luxury, comfort, and leisure for an unforgettable stay.

Ready to experience luxury and relaxation at Excelsior Palace? Book your stay now and immerse yourself in the beauty of Portofino Bay.

Important information:

All wellness center services, outdoor swimming pool and beach club access are complimentary.

The private beach area is open from June 1 to September 30.

Please note that surcharges apply for pets, both for staying in the hotel and separately to access the beach club. Only small-sized pets are allowed at the property.

Please note that a garage with CCTV surveillance is also available at an additional cost.

Please note that this property has 2 restaurants: the Lord Byron Restaurant open all the year and the Eden Roc summer Restaurant is closed from October 1st, 2025 to May 31st, 2026.
In the event of an early departure, the property will charge you the full amount for your stay.
When booking half board, note that drinks are not included.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026
Swimming pool: Closed from Mon, Mar 2, 2026 until Thu, Mar 5, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 14 years old stay for € 115 per person per night when using an available extra bed.
    People 15 years old and over stay for € 125 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2060 reviews
Cleanliness: 9.15
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 9.15
Value for Money: 9.15
Food and Beverage: 8.65
Overall Experience: 9.25
M
Max • couple • de
9
Pros:

Sehr freundliches Personal. Großzügiges Zimmer mit Meerblick(nach Upgrade). Sehr schöner Wellness Bereich. Gutes Frühstücksbuffet.

Cons:

Der Weg vom Bahnhof zum Hotel führt über eine steile Auffahrt und ist nicht so gut beschildert.

2026-03-14 • via Nuitee
G
gael • couple • fr
10
Excellent
Pros:

Emplacement voiturier, parking service amener la valise à la chambre petit déjeuner

2026-03-14 • via Nuitee
E
EVGENII • couple • ru
10
2026-03-13 • via Nuitee
M
michela • couple • it
10
eccezionale
Pros:

tutto!!! camera vista centro benessere e piscina fuori

Cons:

niente

2026-03-12 • via Nuitee
B
Blerta • solo_traveller • al
9
2026-03-11 • via Nuitee
F
FABRIZIO • family_with_children • it
8
2026-03-11 • via Nuitee
J
Jean • family_with_children • fr
10
2026-03-11 • via Nuitee
C
COLLET • family_with_children • fr
10
Excellent accueil, excellent diner, excellente vue, personnel très aimable et efficace.
Pros:

Très belle chambre, suffisante pour nous 3 en famille, avec très belle vue sur mer.

2026-03-10 • via Nuitee
A
alessandro • couple • it
8
2026-03-09 • via Nuitee
C
Catherine • couple • fr
10
Fabuleux . On reviendra .
Pros:

Tout . La vue sur mer magnifique. Le décor de la chambre , les détails du style le chauffe serviette, les rideaux à fermeture et ouverture électrique.
La piscine extérieure chauffée avec vue sur mer , la piscine intérieure avec jets.L’amabilité du personnel.

2026-03-08 • via Nuitee
E
Ernesto • couple • it
10
Sono cliente da molti anni e sempre felice di ritornare
Pros:

La posizione spa è piscina esterna

Cons:

Nulla

2026-03-07 • via Nuitee
B
BIAVA • couple • it
10
2026-03-07 • via Nuitee
F
florent • couple • fr
10
Exceptionnel à refaire .
Pros:

Le professionnalisme et la classe de l’hôtel étaient remarquables. L’équipe était aux petits soins pour la moindre chose, jusque dans les plus petites attentions, comme recevoir un message de bonne nuit accompagné d’un petit chocolat offert par l’hôtel.
La literie en king size était exceptionnelle, un vrai confort. Le service de voiturier est également très appréciable et parfaitement organisé.
Je recommande cet hôtel à toute personne souhaitant vivre une véritable expérience palace cinq étoiles. Les installations, avec la superbe piscine et le hammam, sont incroyables. C’est sans doute l’un des meilleurs hôtels que j’ai pu faire en Europe.

2026-03-05 • via Nuitee
L
Laura • couple • it
10
Pros:

Vista

Cons:

Parcheggio a pagamento

2026-03-03 • via Nuitee
P
patrick • couple • fr
9
2026-03-01 • via Nuitee
I
Irene • couple • de
10
2026-03-01 • via Nuitee
A
andreetto • couple • it
9
2026-03-01 • via Nuitee
E
Emanuela • couple • it
10
Pros:

Assolutamente tutto!l la struttura molto pulita confortevole e anche lo staff molto gentile

2026-03-01 • via Nuitee
V
Vito • couple • it
9
Pros:

L'accoglienza,la professionalità la camera e la vista mare

2026-03-01 • via Nuitee
L
Lou • couple • fr
7
Hôtel agréable pour la basse saison
Pros:

Les piscines sont très belles et agréables, les chambres sont spacieuses et confortables bien qu’un peu datées. Personnel aimable et attentionné

Cons:

Le petit déjeuner n’est pas vraiment à la hauteur d’un établissement de ce standing
Une salade de fruits frais commandée au restaurant avec uniquement des fruits d’été quand nous sommes en hiver. Un établissement 5 étoiles doit faire attention à l’environnement

2026-02-27 • via Nuitee