Excelsior Palace Portofino Coast

Hotels
9.1 (2060 reviews)
Via San Michele Di Pagana 8 , Rapallo , it

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful hotel
Cons:
Small room
Limited breakfast options

Categories

Cleanliness
9.15
Guests reported the hotel was beautiful and clean.
Service
9.65
Staff were described as friendly, accommodating, and attentive throughout the stay.
Location
9.65
The hotel is located in a stunning area with beautiful views.
Room Quality
8.15
Some rooms were noted to be small, affecting overall comfort.
Amenities
9.15
The spa and pool facilities were highlighted as impressive.
Value for Money
9.15
Positive experiences indicate good value, despite some minor complaints.
Food and Beverage
8.65
Breakfast choices were considered limited by some guests.
Overall Experience
9.25
Overall sentimental reviews indicate a superb stay and high recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 19:21

Property Description

Panoramic Views and Luxury Accommodation:
Enjoy breathtaking views of Portofino Bay from the comfort of your room at Excelsior Palace, a prestigious 5-star hotel. Indulge in spacious rooms, many offering stunning sea views, along with top-notch amenities including free WiFi and luxurious bathrobes.

Fine Dining and Beachfront Experience:
Savor exquisite meals at the on-site Lord Byron restaurant with panoramic views of Tigullio Gulf, or dine at the Eden Roc restaurant located at the private beach during the summer season. Treat yourself to culinary delights while enjoying the sea breeze and picturesque surroundings.

Wellness and Leisure Facilities:
Unwind at the wellness center's gym overlooking the sea, pamper yourself with a relaxing massage or beauty treatment, and take advantage of the two infinity pools at the private beach. Excelsior Palace offers a perfect blend of luxury, comfort, and leisure for an unforgettable stay.

Ready to experience luxury and relaxation at Excelsior Palace? Book your stay now and immerse yourself in the beauty of Portofino Bay.

Important information:

All wellness center services, outdoor swimming pool and beach club access are complimentary.

The private beach area is open from June 1 to September 30.

Please note that surcharges apply for pets, both for staying in the hotel and separately to access the beach club. Only small-sized pets are allowed at the property.

Please note that a garage with CCTV surveillance is also available at an additional cost.

Please note that this property has 2 restaurants: the Lord Byron Restaurant open all the year and the Eden Roc summer Restaurant is closed from October 1st, 2025 to May 31st, 2026.
In the event of an early departure, the property will charge you the full amount for your stay.
When booking half board, note that drinks are not included.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026
Swimming pool: Closed from Mon, Mar 2, 2026 until Thu, Mar 5, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 14 years old stay for € 115 per person per night when using an available extra bed.
    People 15 years old and over stay for € 125 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2060 reviews
Cleanliness: 9.15
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 9.15
Value for Money: 9.15
Food and Beverage: 8.65
Overall Experience: 9.25
P
Paola • couple • it
9
2026-04-04 • via Nuitee
P
PIERRETTE • couple • fr
10
Superbe hôtel idéalement situé
Pros:

Excellent hôtel: chambre parfaite avec balcon surplombant la Méditerranée.
Personnel prévenant et professionnel. Excellent petit déjeuner buffet dans une salle superbe . Un séjour mémorable.

2026-04-02 • via Nuitee
O
Ozge • couple • tr
10
2026-04-02 • via Nuitee
T
Tolgahan • couple • dk
10
2026-04-02 • via Nuitee
P
Patrick • solo_traveller • ch
10
Magnifique week-end.
Pros:

Emplacement, centre spa, petite déjeuner, vu splendide, personnel au petit soin

2026-03-30 • via Nuitee
L
Lindsay • family_with_children • de
10
Toll! Wir kommen wieder!
Pros:

Man kommt rein und wird nur von freundlichen Menschen begrüßt. Der Service ist unglaublich gut, alle sind unglaublich zuvorkommend. Das Hotel ist reizend, ein altes aber sehr gut erhaltenes Hotel mit allen Annehmlichkeiten die man sich bei 5 Sternen wünscht. Wir haben zwei tolle Zimmer mit Meerblick erhalten.
Zusätzlich dazu ist es ein hundefreundliches Hotel. Hier wurde unser Hund mit offenen Armen empfangen und wurde so liebevoll umsorgt. Wir werden wieder kommen.

2026-03-30 • via Nuitee
M
Mark • couple • au
9
2026-03-28 • via Nuitee
S
Susanna • couple • it
9
Pros:

Ottima struttura, bellissima location,staff gentilissimo e servizio impeccabile, ottima anche la colazione

2026-03-27 • via Nuitee
S
Sabrina • family_with_children • it
9
2026-03-26 • via Nuitee
K
Katsiaryna • couple • it
10
2026-03-26 • via Nuitee
C
CATHERINE • family_with_children • fr
10
Pros:

L’hôtel est parfait à tout point de vue. Le personnel est compétent, efficace et discret. Les chambres sont confortables et nous avions une vue magnifique sur la baie.

Cons:

Rien.

2026-03-25 • via Nuitee
R
Robert • couple • at
8
2026-03-23 • via Nuitee
F
francesco • family_with_children • it
8
Cons:

L’accesso alla spa è consentito anche a esterni, dunque sovraffollata. Dovrebbe essere uno spazio all’insegna della tranquillità e del relax, invece gli ospiti sono troppo rumorosi e le voci rimbombano nell’ambiente.
Lo staff che ci occupa della zona spa non troppo attento, l’acqua sui pavimenti intorno alla piscina dovrebbe sssere raccolta prontamente, invece risiede fino a diventare sporca col passaggio degli ospiti.
Non ci sono ceste dove raccogliere i teli usati/bagnati e dunque si accumulano sulle poche sdraio presenti facendole apparire occupate!

2026-03-23 • via Nuitee
W
William • couple • gb
8
Excellent
Pros:

Atmosphere

Cons:

Milk and better hot drinks in room

2026-03-23 • via Nuitee
J
Jean-Noël • family_with_children • fr
10
Exceptionnel !
Pros:

Chambre spacieuse avec une belle vue.
Intendance au top, équipe très gentille et à l'écoute.
Bar très pratique pour aller boire un coup et manger un bout rapidement.

Cons:

Rien à redire

2026-03-23 • via Nuitee
A
Alicia • couple • ec
10
Excelente
Pros:

Todo. La vista al mar
La atención del personal, todos muy amables
El restaurante, exquisito

2026-03-23 • via Nuitee
S
Sandro • couple • it
10
Pros:

Uno degli hotel migliori

Cons:

Se fosse possibile per i clienti affezionati riservare almeno delle tariffe un po' più accessibile prenotando prima anche non proprio in bassissima stagione

2026-03-22 • via Nuitee
F
fabio • couple • it
9
2026-03-22 • via Nuitee
E
Emilio Maurizio • couple • it
10
2026-03-22 • via Nuitee
C
Catherine • couple • fr
8
Pros:

très belle vue

2026-03-19 • via Nuitee