Mercure Milton Keynes

Shower needed cleaning. Disgusting around the soap holder.
Bed very lumpy and uncomfortable on right hand side.

We stayed at this hotel to visit Silverstone Racing Circuit and to take part in the 2025 Adrian Flux Road Tour. It was a good choice for both.
On our arrival, although we had not booked an accessible room, and due to there being no lift, we were reallocated to a ground floor room, as my wife is awaiting a full knee replacement operation.
The staff were courteous and helpful.
We eat in the restaurant on the first night of our stay, and the food was good and service adequate, but the menu choices were limited, so we eat out on the remaining two nights of our stay. Also, for some unspecified reason, we were not able to charge the restaurant bill to our room account. I was happy to pay by card, but somewhat confused by this event, as I’ve not encountered this issue previously.
We did not have breakfast at the hotel as all our day starts were early and we chose to eat later.
The room was very pleasant with good location and facilities, but the room safe was locked on arrival and had to be opened by a staff member. Having used this type of self coded room safe on multiple occasions, I was frustrated by the strange operation of this facility which again locked itself whilst I was trying to set it for our use. Needless to say, I didn’t bother getting it opened again and just did not use it on this trip.
On balance, I would use this hotel again, being aware of the limitations, but being very happy with the room itself, and the assistance of the front desk staff.

Really comfortable bed, clean room with excellent black out curtains. Very helpful and friendly staff.

Best thing of our stay the bed!! Lovely nights sleep one of the best! What more is there to say

Very friendly welcome from reception

All the staff were very helpfull and friendly

Lovely location but it could have been cleaner. E.g.. When I went back to my room, cleaners had left teaspoon in sink after cleaning, bits of old drink in cups etc. Expected a cleaner stay for the price. Breakfast was good though

Took 20 mins to check in as there was no one on reception and then when one person did arrive it took a while to clear the queue. My room was basically in the basement very far from the lobby. The area is residential and you can’t walk anywhere. Food options are limited. This is a hotel for overnight tradesmen and golfers.

Comfortable stay helpful staff

Excellent stay friendly staff

Very friendly staff. Breakfast was excellent. The room was described as having a king bed but it was a double. The TV didn't work, we reported this but it wasn't mended.

nice location, easily accessible.

The outside smells like a sewer

The hotel exceeded expectation

Ambience, Quiet location. Courteous staff.

Hotel and room were clean and well presented.
Reception staff were friendly and welcoming.

Unfortunately the shower drain was partially blocked and drained very slowly.

There was evidence of people frequently smoking in the room indicated by thread bare carpet under the bedroom window and cigarette butts on the roof outside.

Hairdryer was clogged with dust and was wired into the desk making it difficult to use.

Despite being told at check in that they were having issues with the terrestrial TV channels but Netflix was still working I couldn't get the Netflix app to open on the TV.

Bed was comfortable and the A/C was very appreciated in the muggy weather.

Would stay again for future events at Silverstone.

The hotel was so clean. The lady at reception went above and beyond to help us with tax’s etc.
The breakfast was excellent and the chef at the hot food station checked to see if everything was ok and was very attentive.
Would recommend stay here.

Sadly the stay here wasn’t what I expected.
The room was still a mess from the previous guest.
We were promptly moved to another room where the tv didn’t work.
They had made us aware of some TVs only working on Netflix but this one didn’t work at all.
A fair gesture of free breakfast was accepted but still not good for a hotel of its name.
But overall a good nights rest.

Lovely privilege room and breakfast was nice

Was ok but the bathroom was terrible. Small bath with a glued down glass shower wall onto the bath so you can’t turn the shower on without being in it. No way this was 4 star