Quality Inn & Suites Mooresville-Lake Norman

Hotels
•
Quality Inn
6.9 (243 reviews)
138 Norman Station Boulevard , Mooresville , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Fishing
Fax/photocopying
Private parking
See all facilities

Review Highlights

Pros:
Breakfast described as nice and dining area well kept
Some guests reported comfortable, clean rooms and beds
Convenient location (near another hotel / easy access)
Several staff members were described as kind and accommodating
Good option for budget travelers when conditions are acceptable
Cons:
Repeated reports of poor cleanliness (cockroaches, old/dirty sheets, trash)
Front desk/manager behavior reported as rude, disrespectful, and unhelpful
Guests reported double charges and refund issues
Smoking and groups congregating outside creating safety/comfort concerns
Room maintenance problems (broken locks, toilets spraying, general disrepair)

Categories

Cleanliness
3.5
Multiple reviews report rooms not cleaned daily, dirty towels left, stained/old sheets, trash around property, smoke smell in lobby and reports of cockroaches — clear negative sentiment on cleanliness.
Service
8
Mixed but often positive interactions reported alongside strong negative incidents: several guests described rude or disrespectful front-desk staff and refund issues, while others called the receptionist/check-in staff helpful and accommodating.
Location
9
Location noted as convenient (next to another hotel, easy to reach); some guests were bothered by groups smoking outside which affected perceived safety, but overall accessibility and convenience are repeatedly cited.
Room Quality
4
Room condition varies widely: some guests found rooms comfortable and clean, but many reported old facilities, broken locks, toilets spraying, bad smells and reports of rooms falling apart.
Amenities
8.6
Breakfast and common amenities are described positively: modest but tidy breakfast area, adequate for a budget property; amenities meet basic expectations though variety is limited.
Value for Money
5
Several guests felt the property did not represent good value (overcharged, denied refunds, rooms in poor condition), while others found it acceptable for a budget stay — overall below target but not the worst.
Food and Beverage
8.6
Breakfast repeatedly described as nice and the dining area as well kept and near spotless; limited selection noted but service/cleanliness of food area is a positive.
Overall Experience
8.5
Mixed outcomes across stays: some guests reported 'great stay' and 'everything was great', while others had very negative experiences (refused refunds, cockroaches, rude staff). Overall impression skews positive for many stays but is marred by serious cleanliness and service failures for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Experience Race City USA: The Quality Inn & Suites Mooresville-Lake Norman is the perfect base for exploring NASCAR teams and attractions like J R Motorsports and NASCAR Technical Institute.

Outdoor Fun and Activities: Guests can unwind in the seasonal pool and indulge in various outdoor and sporting activities from boating to racquetball, ensuring a fun-filled stay.

Convenient Amenities: Enjoy complimentary hot breakfast, high-speed internet, and local calls. The rooms are well-equipped with modern amenities like a refrigerator and microwave, ensuring a comfortable stay.

Book now to experience the best of Mooresville-Lake Norman at Quality Inn & Suites!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

6.9
Based on 243 reviews
Cleanliness: 3.5
Service: 8
Location: 9
Room Quality: 4
Amenities: 8.6
Value for Money: 5
Food and Beverage: 8.6
Overall Experience: 8.5
E
Eliana Rodriguez • family_with_children • us
7
Pros:

Ubicación

Cons:

Las instalaciones muy antiguas

2026-11-07 • via Nuitee
D
Debbie • couple • us
8
Better then hotel ww left was filty
Pros:

The breakfast was nice room clean

Cons:

That rooms don't get cleaned every day unless u ask
Had to ask for clean towel empty trash replenish supplies automatically had put dirty towel outside every day

2026-10-30 • via Nuitee
K
KENNETH • family_with_children • us
1
Pros:

I like the Holiday inn Express next door to it where I ended up because the place was disgusting the guy at the desk or the manager whatever he was was disrespectful yelling nasty treated me really bad and then he told me that nothing I was doing was right and I wasn't in the system and then he was mean to a booking . Com guy on the phone he was frustrated that I asked for a pen and or a phone number and I asked him to look on the computer again because my bank and my email said that it was paid and I had a confirmation number he just shook his head at me like I was nobody that place is disgusting nasty and he was so rude I ended up going to next door and your company booking.com said I'd be refunded because it was before 4:00 because I canceled so I never got my money back yet I need somebody to call me because they said they would also give me credit for the place next door up to a certain amount and I have my information Kenneth Culligan 757-207-5262

Cons:

Read above. Ty

2026-10-26 • via Nuitee
M
McCreery • family_with_children • us
9
2026-10-24 • via Nuitee
S
Suanet • family_with_children • us
5
Pros:

Comfortable bed, clean bedroom.

Cons:

The attitude of the front desk guy in the morning during breakfast, I think he might be the manager,.is awful. He made us feel very uncomfortable, like we were a bother not guests.

2026-10-21 • via Nuitee
W
William • family_with_children • us
9
2026-10-19 • via Nuitee
N
Nabil • couple • us
1
Never considering it in my travels
Pros:

Non, very low class place to stay, full of construction people staying who gather outside and smokes

Cons:

I had to leave the hotel and checkout 15 minutes after checking in and moved to holiday inn express which was 100% better.
The front desk person refused to refund my money and he made a mistake charging twice and not able to cancel the 2nd charge. I will call the head office Choice Hotels and file my experience

2026-10-18 • via Nuitee
M
Margaret • couple • us
1
did not stay based on our impression of place
Pros:

minimal breakfast that i could see. We didnot stay so did not experience what it was like.

Cons:

i did not like that the lobby smelled like smoke upon entry. some people were outside smoking outside their rooms. did not feel safe with some of these characters. checked out the room- although it looked ok smelled stale. Other reviews were very unfavorable so we chose not to stay. there had been reports of cockroaches and was afraid of bedbugs. a person at another hotel said they would not stay there so not sure what reputation of this is or what happened.
although we had paid we decided not to stay and found another cleaner, nicer place.

2026-10-13 • via Nuitee
G
Geneva • family_with_children • us
10
Great stay
Pros:

Everything was good

Cons:

Nothing

2026-10-12 • via Nuitee
B
Brandon • couple • us
10
2026-10-09 • via Nuitee
T
Tony • couple • us
3
Old should knock it down
Pros:

It was fairly clean

Cons:

It looked to be 75 years old

2026-10-08 • via Nuitee
J
Josie • family_with_children • us
1
2026-10-08 • via Nuitee
D
David • couple • us
8
2026-09-16 • via Nuitee
I
Ivan • family_with_children • us
10
Great hotel for the budget. Clean and comfortable room.
Pros:

Very clean room. Comfortable and very adequate amenities for the budget. The receptionist was very kind and accommodating in spite of my booking not appearing in the system. In the morning I could have breakfast and while choice was very modest, the well kept and near spotless dining area stood out.

Cons:

More variety for breakfast would certainly add to what was a very satisfying experience.

2026-09-14 • via Nuitee
A
Ashley • couple • us
9
2026-09-04 • via Nuitee
L
Laine • solo_traveller • us
9
Quick, easy, nice
Pros:

Convenient

Cons:

Room Smelt bad

2026-08-23 • via Nuitee
S
stratford • couple • us
7
2026-08-21 • via Nuitee
R
Rhonda • couple • us
6
2026-08-03 • via Nuitee
A
Anthony • couple • us
7
2026-07-23 • via Nuitee
A
Allie • solo_traveller • us
3
I paid to much for the property to be a mess and rooms falling apart. I couldn’t get a refund because I booked the room
Pros:

The check in person was nice .

Cons:

People sitting on chairs in walkway with cooler and smoking.
Trash all over property
Security lock broken completely had to change rooms
Toilet spraying water on the back when you flush

2026-07-23 • via Nuitee