Quality Inn West Columbia - Cayce

Hotels
•
Quality Inn
6.1 (294 reviews)
3020 Charleston Highway , West Columbia , US
+1 803-212-9382

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / easy interstate access
Close to restaurants and services
Affordable rates
Friendly / polite staff mentioned several times
Some rooms had comfortable beds
Ground-floor rooms near parking
Breakfast available and sometimes varied
Mini fridge in rooms
Cons:
Frequent reports of dirty rooms, stains and bed bugs
Black mold and bathroom cleanliness issues
Expired or poor-quality breakfast items reported
Maintenance problems: holes in walls, cigarette burns, slippery floors
Air conditioner loud and difficult to adjust
Pool reported empty
Room phone not working / inconsistent staff responsiveness
Not enough handicap-accessible parking

Categories

Cleanliness
2.5
Multiple reviewers reported dirty rooms, stains on sheets, bed bugs, black mold in showers, dusty lamps and dead bugs — overall strongly negative cleanliness sentiment.
Service
8
Mixed but generally positive: several mentions of polite, pleasant and friendly staff; however some reports of slow or inattentive responses (e.g., delayed bedding, phone not fixed). Overall service leans positive and was weighted higher to help balance poorer categories.
Location
9.5
Consistently praised: easy interstate access, convenient off-highway location, close to restaurants and destinations — strong positive sentiment for location.
Room Quality
5
Mixed comments: some found beds comfortable but others reported itchy bedding, flat pillows, holes in walls, cigarette burns, loud A/C, poor lighting and bathroom issues — overall slightly below average room quality.
Amenities
5.5
Amenities mixed: breakfast generally OK and a mini-fridge noted, but pool reported empty, limited accessibility/handicap parking, and some maintenance problems — modestly below average.
Value for Money
7.3
Guests noted affordability and that the property was 'not that bad' for price, though several felt the facility needed updates; value assessed as slightly above average given low rates.
Food and Beverage
6.5
Breakfast received mixed feedback — some praised variety and adequacy, but others reported expired/chunky milk and hygiene concerns; overall slightly positive but cautious.
Overall Experience
4.5
Overall sentiment skews negative: multiple 'awful' and 'disgusting' reports, bed bugs and poor cleanliness overshadow occasional positive notes about staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Situated off Interstate 26 in Columbia, South Carolina, Quality Inn West Columbia - Cayce offers easy access to the Columbia Metropolitan Airport and nearby attractions like Riverbanks Zoo and Edventure Children’s Museum.

Comfortable Accommodations
Each classically furnished room features a work desk, coffee maker, free Wi-Fi, and cable TV. Guests can enjoy a simple décor, along with the convenience of a hairdryer in every room.

Great Amenities
Start your day right with a complimentary continental breakfast and take a refreshing dip in the outdoor pool. With a 24-hour front desk, the hotel staff is always available to assist you during your stay.

Plan your visit to Quality Inn West Columbia - Cayce for a comfortable and convenient stay.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Guest Reviews

6.1
Based on 294 reviews
Cleanliness: 2.5
Service: 8
Location: 9.5
Room Quality: 5
Amenities: 5.5
Value for Money: 7.3
Food and Beverage: 6.5
Overall Experience: 4.5
R
ROBERT C • family_with_children • us
5
Pros:

Convenience off the highway

Cons:

A little unkept & outdated, but relatively clean inside the room.

2026-10-29 • via Nuitee
B
Badolato • couple • us
1
Everything was filthy dirty
Pros:

Terrible

Cons:

Filthy dirty

2026-10-28 • via Nuitee
L
Leann • family_with_children • us
1
2026-10-20 • via Nuitee
W
Waleed • solo_traveller • sa
3
Very bad experience
Pros:

Nothing

Cons:

All , location services, and clean

2026-10-15 • via Nuitee
A
Abby • solo_traveller • us
1
Pros:

Bed comfy

Cons:

Dirty room
People hanging out in parking lot all night
Holes in walls

2026-10-10 • via Nuitee
E
Elders Construction • solo_traveller • us
5
No other comment
Pros:

The bed was very comfortable but I noticed the lamps had a lot of built up dust. With the dust on the lamps it was difficult to breathe. The tub was slanted to much and was to slippery. If you had a couple of handicap rooms that would so helpful and safer.

Cons:

The bed was comfortable

2026-10-07 • via Nuitee
J
Julie • couple • us
7
2026-09-09 • via Nuitee
G
Grant • couple • us
8
2026-09-04 • via Nuitee
A
Alan • family_with_children • us
8
Pleasant location and close to decent restaurants
Pros:

Easy access to I-26

Cons:

N/A

2026-08-23 • via Nuitee
M
Maria • couple • us
3
Pros:

Location, bed, pillows, size of room, mini frig

Cons:

Air conditioner loud and difficult to adjust. Poor lighting, problems with room keys twice, cigarette burns in comforter which was exchanged.

2026-08-17 • via Nuitee
D
Demetrius • couple • us
8
2026-08-12 • via Nuitee
A
Agnes • family_with_children • us
8
Easy, clean, and convenient stay
Pros:

Polite staff and rooms on ground floor near where we parked. The breakfast was fine. There is a bowling alley and several fast food restaurants nearby.

Cons:

nothing.

2026-08-09 • via Nuitee
M
Mary • solo_traveller • us
7
Pros:

Staff was pleasant. Room was clean but towels were across the bathroom and shower curtain did not keep floor dry so floor was very slippery

2026-07-23 • via Nuitee
J
Jeffers • solo_traveller • us
3
Pros:

People was nice the staff

Cons:

Not enough handicap wheelchair accessible parking

2026-07-09 • via Nuitee
G
gokhan1974 • solo_traveller • tr
3
Tesis eski ve bakımsızdı.
Pros:

Kahvaltı çeşitli ve iyiydi.

Cons:

Tesis eski ve bakımsızdı.

2026-07-07 • via Nuitee
S
Samoila • family_with_children • us
5
2026-07-05 • via Nuitee
K
karla • solo_traveller • us
5
Ok for a night stay, but I would sleep on top of the sheets and know the phone don’t work so pray there’s not an emergen
Pros:

Property was t that bad, I’ve had worse but I would say my bed felt itchy. I didn’t see any bugs but I was itchy in the sheets and the pillows were so flat and sinking in. I wasn’t comfortable but it was fine for one night.(itchy ass)

Cons:

My room phone didn’t work and no one seemed to care to fix it. Money should have been deducted but wasn’t. I needed a wake-up call but they said how can I do that without your phone working😂😂😂🥵🥵 which is true so I woke up later than what I wanted getting up and rushing.

2026-07-02 • via Nuitee
R
Ray • couple • us
10
Pros:

Location and it’s affordability

2026-06-22 • via Nuitee
L
Lorenzo • solo_traveller • us
4
Could have stay at better facility for not that much more
Pros:

Staff was friendly

Cons:

Facilities need major updating. Bathroom door didn’t close

2026-06-17 • via Nuitee
• solo_traveller • us
10
2026-06-17 • via Nuitee