Best Western Pine Springs Inn

Hotels
•
Best Western
8.4 (550 reviews)
111 Pine Springs Drive , Ruidoso Downs , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and beautiful views
Friendly and helpful staff
Cons:
Issues with local restrictions
Noise disturbances from other guests

Categories

Cleanliness
7.79
While many reviews praised the cleanliness, there were comments about stains and noise that affected overall perception.
Service
9.26
Service was frequently highlighted as friendly and accommodating, especially by the receptionist.
Location
8.8
The location received positive feedback for its scenic beauty and peace away from city noise.
Room Quality
8.25
Rooms were generally considered comfortable, though some noted older facilities and noise issues.
Amenities
7.28
Though some amenities were enjoyed, notably the breakfast, there were complaints about the pool and lack of an indoor pool.
Value for Money
8.24
Guests felt they received good value due to cleanliness and service compared to room rates.
Food and Beverage
8.79
Breakfast options received positive remarks for variety and quality.
Overall Experience
8.76
Overall experience was generally positive with some significant concerns regarding booking and service policies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Spectacular Views and Relaxation
Perched on a hill with stunning views of Ruidoso Valley, Best Western Pine Springs Inn offers a serene escape. Year-Round Pool and Hot Tub
Indulge in relaxation with a heated pool and hot tub available for you to enjoy throughout the year. Convenient Amenities and Services
From free Wi-Fi and daily breakfast to a business center and guest launderette, we have everything you need for a comfortable stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Pine Springs Inn today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 550 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
V
Victoria • family_with_children • us
9
Relaxing time after death in the family.
Pros:

My 6 year old grandson loved the waffles.
Exceptional grounds, lots of trees, relaxing environment. Great pool area.

Cons:

Shower/tub lever didn’t work.
I had to get new keycard as it stopped working at noon and I had a 1 pm checkout noted on registration form.

2026-07-04 • via Nuitee
L
Lewis • solo_traveller • us
10
Scenic Courtyard
Pros:

Beautiful place. Good breakfast. Edge of town near Walmart. Friendly staff.

Cons:

No issues.

2026-07-01 • via Nuitee
D
Desiree • couple • us
8
Stayed for one night hotel room was clean
Pros:

Clean and friendly

Cons:

Price for one night was higher than normal

2026-06-27 • via Nuitee
G
Gilbert • couple • us
10
Perfect!
Pros:

Everything was beautiful about my stay there with the fam for Father’s Day weekend will definitely be going back soon thank you. 🙏🙏🙏

2026-06-23 • via Nuitee
M
MARTIN • couple • us
10
Excited for another trip.
Pros:

Nice staff, good breakfast, clean facilities

Cons:

Hot tub jets were out of order

2026-06-22 • via Nuitee
P
Peña • solo_traveller • us
10
Soy Juan del paso tx
Pros:

El paisaje

Cons:

Me gustaría que pusieran asadores porque nos gusta hacer carne asada y en Ruidoso no hay comida por la noche

2026-06-22 • via Nuitee
E
Estrada • couple • us
10
The property was quiet, safe and convenient to areas we were visiting.
Pros:

It was convenient to the places we wanted to visit.

Cons:

I really wanted a non-smoking room but the property did not get my upgrade information in which I paid extra for a non-smoking room.

2026-06-22 • via Nuitee
T
Thomas • couple • us
9
Pros:

Clean

Cons:

Hard to find

2026-06-20 • via Nuitee
L
Linda • couple • mx
6
We will look for elsewhere to see from now on.
Pros:

Location

Cons:

We were put next to the end of the first building,
and apparently the hotel has someone living there with cats and cat food outside his door, next to the one we were given.
This person has ashtrays and smokes outside all day long.
It really takes a lot of credit away from this place.
Also his door has a rail and curtains look bad.
We have been staying there for years, but will no longer be staying even though we were given another room and the person that look care of us was very nice.

2026-06-19 • via Nuitee
L
Laurie • family_with_children • us
9
Pros:

Location was good

2026-06-17 • via Nuitee
R
Rojas Blanco • solo_traveller • mx
10
EXCELENTE SERVICIO
Pros:

EXCELENTE, TODO ME GUSTO

2026-06-15 • via Nuitee
M
Melanie • couple • us
6
Our room was dirty as soon as we got there, the location and scenery was nice.
Pros:

The location and the scenery were great. We enjoyed the hot tub, but it didn’t have bubbles and the pool was pretty nice. We did have to scoop it out ourselves with the skimmer though. Breakfast was fair.

Cons:

The pool was dirty, and our room was dirty, the bathroom bathtub had hair in it as soon as we arrived

2026-06-14 • via Nuitee
C
Cheri • solo_traveller • us
10
Pros:

The room was was clean and large. The grounds were beautiful and very well maintained . The breakfast was good.

Cons:

The breakfast was good but could've had some yogurt for the light breakfast people

2026-06-14 • via Nuitee
C
Ciji • couple • us
10
Yay peaceful
Pros:

Thank you best place we had in years and your staff is exceptionally helpful nice and kind

Cons:

Na

2026-06-11 • via Nuitee
B
Brandy • couple • us
10
2026-06-08 • via Nuitee
C
Chris • solo_traveller • us
2
Pros:

Location was good

Cons:

Rooms had bad odor & had dead bugs. Manager & housekeeping didn't do anything about it.

2026-05-30 • via Nuitee
N
Navarrette • solo_traveller • us
9
Quiet, peaceful, and beautiful as always
Pros:

I’ve been staying there for 20+ years. I used to bring my kids to go swimming there long long time ago. I just enjoy staying there always have.

Cons:

There wasn’t anything I didn’t like about it honestly

2026-05-29 • via Nuitee
E
Elizabeth • solo_traveller • us
9
2026-05-26 • via Nuitee
J
Jimmie • couple • us
2
Rates were changed to twice as much as quoted!!!!
Cons:

Sheets on bed

2026-05-26 • via Nuitee
K
Kaleb • solo_traveller • us
6
2026-05-23 • via Nuitee