Best Western Pine Springs Inn

Hotels
•
Best Western
8.4 (558 reviews)
111 Pine Springs Drive , Ruidoso Downs , us

listing image 1
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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and beautiful views
Friendly and helpful staff
Cons:
Issues with local restrictions
Noise disturbances from other guests

Categories

Cleanliness
7.79
While many reviews praised the cleanliness, there were comments about stains and noise that affected overall perception.
Service
9.26
Service was frequently highlighted as friendly and accommodating, especially by the receptionist.
Location
8.8
The location received positive feedback for its scenic beauty and peace away from city noise.
Room Quality
8.25
Rooms were generally considered comfortable, though some noted older facilities and noise issues.
Amenities
7.28
Though some amenities were enjoyed, notably the breakfast, there were complaints about the pool and lack of an indoor pool.
Value for Money
8.24
Guests felt they received good value due to cleanliness and service compared to room rates.
Food and Beverage
8.79
Breakfast options received positive remarks for variety and quality.
Overall Experience
8.76
Overall experience was generally positive with some significant concerns regarding booking and service policies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Spectacular Views and Relaxation
Perched on a hill with stunning views of Ruidoso Valley, Best Western Pine Springs Inn offers a serene escape. Year-Round Pool and Hot Tub
Indulge in relaxation with a heated pool and hot tub available for you to enjoy throughout the year. Convenient Amenities and Services
From free Wi-Fi and daily breakfast to a business center and guest launderette, we have everything you need for a comfortable stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Pine Springs Inn today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 558 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
G
Gilbert • family_with_children • us
10
It was good.
Pros:

It was comfortable and close to town.

Cons:

Breakfast needs bacon 😂
My wife loves bacon but they didn’t have any.

2026-07-13 • via Nuitee
S
Shannon • family_with_children • us
8
Pros:

Location and grounds were nice.

Cons:

Shower kept going from cold to hot didn't stay consistent when showering.

2026-07-09 • via Nuitee
L
Leann • solo_traveller • us
5
Bad day management at Pine Springs Inn
Pros:

The night manager Erica was the best accommodation that Pine Springs Inn has too offer!
Apparently there waa an issue with the computer system at Pine Springs Inn.
Erica verified that I only had 1 current registration for Jul 2 to Jul 5.
As she was privy to the cancelation phone calls.
The actual Manager Hollie at the sound boy at the counter were a horrible and absurd representation of what Best Western Pine Springs Inn is supposed to promote.
Both of these two attendance need customer service training and a course in manners.
When checking in I fully disclosed that my reservation for a room with a king size bed was paid thru Afterpay and booked through Booking.com.

After ai left the hotel for dinner the rude young man charged my card again for the room, stating that he was instructed.to do so.
After a conversation with the rude manager Hollie the charge was not reversed.
The night manager Erica cleared the whole thing up that same night ans had my money returned within hours.
The manger Hollie cancelled my reservation with Booking.com, and we were given a room with two queen beds. So they stated there were no King rooms available.
Erica sent me an email with the cancelelation number, now I am trying to make sure that Booking.com alerts Afterpay so I don't get charged for the room which was reserved that Hollie cancelled.
Thank God for Erica, possibly Hollie needs a good disciplinary action and the young boy attendant who mocked me while ai was explaining the situation of them charging my card, when the reservation was already secured.
The boy attendant actually committed fraud by debiting.my card without reason.

I may need further assistance from Erica to assure I am not charged by Afterpay again.

Sincerely,
Lea.Ramsey
4503 Itasca Lubbock Texas 79416
LeaSanchez707@gmail.com

Cons:

See above

Pics below of the queen beds rather than a king sized bed.

2026-07-09 • via Nuitee
J
Joanna • couple • us
10
2026-07-08 • via Nuitee
B
Billie • couple • us
10
Pros:

Quiet. Friendly and competent staff. Great breakfast

2026-07-07 • via Nuitee
M
Menendez • couple • us
10
2026-07-06 • via Nuitee
K
Kristie • solo_traveller • us
10
Pros:

I loved the atmosphere, it is nestled in the woods on a mountain. We were able to see wildlife. They had a dog park on the premises. The only thing that was a struggle for me was that I had sprained my big toe before coming and we had an upstairs room. There were no downstair rooms available.... they did check for me though. Great customer service and great breakfast. Rooms were very comfortable and spacious.

Cons:

Having to go upstairs with a hurt toe and the hot tub wasn't working

2026-07-05 • via Nuitee
V
Victoria • family_with_children • us
9
Relaxing time after death in the family.
Pros:

My 6 year old grandson loved the waffles.
Exceptional grounds, lots of trees, relaxing environment. Great pool area.

Cons:

Shower/tub lever didn’t work.
I had to get new keycard as it stopped working at noon and I had a 1 pm checkout noted on registration form.

2026-07-04 • via Nuitee
L
Lewis • solo_traveller • us
10
Scenic Courtyard
Pros:

Beautiful place. Good breakfast. Edge of town near Walmart. Friendly staff.

Cons:

No issues.

2026-07-01 • via Nuitee
D
Desiree • couple • us
8
Stayed for one night hotel room was clean
Pros:

Clean and friendly

Cons:

Price for one night was higher than normal

2026-06-27 • via Nuitee
G
Gilbert • couple • us
10
Perfect!
Pros:

Everything was beautiful about my stay there with the fam for Father’s Day weekend will definitely be going back soon thank you. 🙏🙏🙏

2026-06-23 • via Nuitee
P
Peña • solo_traveller • us
10
Soy Juan del paso tx
Pros:

El paisaje

Cons:

Me gustaría que pusieran asadores porque nos gusta hacer carne asada y en Ruidoso no hay comida por la noche

2026-06-22 • via Nuitee
M
MARTIN • couple • us
10
Excited for another trip.
Pros:

Nice staff, good breakfast, clean facilities

Cons:

Hot tub jets were out of order

2026-06-22 • via Nuitee
E
Estrada • couple • us
10
The property was quiet, safe and convenient to areas we were visiting.
Pros:

It was convenient to the places we wanted to visit.

Cons:

I really wanted a non-smoking room but the property did not get my upgrade information in which I paid extra for a non-smoking room.

2026-06-22 • via Nuitee
T
Thomas • couple • us
9
Pros:

Clean

Cons:

Hard to find

2026-06-20 • via Nuitee
L
Linda • couple • mx
6
We will look for elsewhere to see from now on.
Pros:

Location

Cons:

We were put next to the end of the first building,
and apparently the hotel has someone living there with cats and cat food outside his door, next to the one we were given.
This person has ashtrays and smokes outside all day long.
It really takes a lot of credit away from this place.
Also his door has a rail and curtains look bad.
We have been staying there for years, but will no longer be staying even though we were given another room and the person that look care of us was very nice.

2026-06-19 • via Nuitee
L
Laurie • family_with_children • us
9
Pros:

Location was good

2026-06-17 • via Nuitee
R
Rojas Blanco • solo_traveller • mx
10
EXCELENTE SERVICIO
Pros:

EXCELENTE, TODO ME GUSTO

2026-06-15 • via Nuitee
M
Melanie • couple • us
6
Our room was dirty as soon as we got there, the location and scenery was nice.
Pros:

The location and the scenery were great. We enjoyed the hot tub, but it didn’t have bubbles and the pool was pretty nice. We did have to scoop it out ourselves with the skimmer though. Breakfast was fair.

Cons:

The pool was dirty, and our room was dirty, the bathroom bathtub had hair in it as soon as we arrived

2026-06-14 • via Nuitee
C
Cheri • solo_traveller • us
10
Pros:

The room was was clean and large. The grounds were beautiful and very well maintained . The breakfast was good.

Cons:

The breakfast was good but could've had some yogurt for the light breakfast people

2026-06-14 • via Nuitee