DoubleTree by Hilton Salisbury

Hot water did not work, TV did not work, nothing complementary, including water, coffee… Nothing. That was last minute, the room cost $425 with tax. All I had was a bed and a lukewarm shower.

The rates have increased, but the service ALWAYS supersedes the price. They have an amazing team

There was no hot water

No breakfast included.

Door to the room was hard to close and was very loud to open. It kept getting stuck! There was no one available to fix it. Minor issue. Shower pressure was weak and water didn’t get to hot.

Nothing. I can't think of anything I didn't like. My family liked it as well.

Breakfast was cold and expensive. Other places offered free continental breakfast.

Everything was great. We do not have anything to complain about!

I am writing to follow up on a missing earbud that I left in my room after my recent stay. Although I called three times to check on this, I was eventually informed that your team could not find it.

I had personally checked most of the room before leaving, with the exception of the area around the bed. Given that the item was not located, it suggests that the room may not have been thoroughly cleaned or inspected following my departure.

I would appreciate it if you could conduct a more detailed search of the room, particularly around and under the bed, to ensure that any items left behind by guests are recovered.

I would like to report that the parking lot is in need of an upgrade. Additionally, someone recently dented my side door while parked there.

My room wasn't ready at check in they gave me an upgrade that wasn't worth it the tv didn't work I had to get moved to another room the phone in that room didn't work I went to get coffee in the morning the coffee didn't work and they didn't have hot cookies available

no microwaves in the rooms.

We chose a handicap accessible bathroom. It was perfect for my current needs. The property referred to the shower as roll in. If I had been in a wheelchair I wouldn't have been able to roll in.

Let me start off by saying that this just recently happened. This also occurred during the blizzard of 2026. So the hotel was extremely short-staffed, and they had to make due. We dont blame them for not having enough staff. The problem came with my daughters room.
It was a mess. The issue didn't become more prominent until the next morning, when her boyfriend left for work. There was a sewer issue that affected multiple rooms (4 rooms). My daughters room happened to be the fourth room affected. The toilet could not be flushed. There was about an inch of backed up water sitting in the shower with a mixture of cereal in it. About a half inch of water around the toilet leading out into the actual room.
My daughter called the front desk at 7:05am. She didn't hear anything from anyone until she went downstairs around 8:30 am. A front desk employee came back upstairs with her, I'm assuming to investigate the issue and to suggest moving her to a different room. They went to look at the room they were going to move her to and found out it hadn't been cleaned. So he went back downstairs to find her a clean room. At this point, she was over it because she had to use the bathroom and couldn't in her own room, so we went to my room, I got dressed and we decided to leave before check-out.
I'm hoping the hotel makes it right. Although we understand the circumstances that were happening at the hotel the night we checked in, the overall stay for her was not pleasant or nice.