Clarion Pointe Downtown Gatlinburg

Hotels
•
Clarion
7.2 (1549 reviews)
200 East Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Cleanliness issues
Rude staff

Categories

Cleanliness
5.03
Multiple reviews highlighted issues with cleanliness, including mold and dirty rooms.
Service
7.5
Some guests found the staff rude and unhelpful, though some mentioned friendly service.
Location
10
Guests praised the good location, close to downtown and attractions.
Room Quality
6.04
Guests reported issues with room conditions, including maintenance problems.
Amenities
6.99
Amenities were seen as lacking, particularly in terms of requests not being fulfilled.
Value for Money
7.52
Discounted rates did not compensate for numerous issues reported.
Food and Beverage
6.48
Breakfast options were described as poor by several guests.
Overall Experience
8.03
Guests had mixed feelings, with some positives but numerous complaints affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:36

Property Description

Convenient Location near Great Smoky Mountains National Park

Comfortable Rooms with Modern Amenities

Relaxing Outdoor Pool and Sun Terrace

Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1549 reviews
Cleanliness: 5.03
Service: 7.5
Location: 10
Room Quality: 6.04
Amenities: 6.99
Value for Money: 7.52
Food and Beverage: 6.48
Overall Experience: 8.03
S
Sarah • couple • us
10
2026-04-18 • via Nuitee
P
Peyton • couple • us
1
Terrible
Pros:

Nothing

Cons:

On (4-12)When we arrived the man at the front desk was very nice and informative. Once we got to the room and got everything unpacked my husband took a shower and we noticed the bath room floor was soaking wet se we had to use towels to dry it up. On (4-13) we took showers and realized there was definitely a leak and had soak our clothes in the bed room where it had ran all the way from the bathroom to the bedroom. We brought it up to the supervisor and she let us change room and I asked if maybe we could get a discount or something since the leak soaked our clothes, she was very rude and told us there was no way she would give us our money back. Pictures below our the room where it soaked everything. Plus the new room we moved into the toilet was not clean as u can see on the back of the toilet in the pictures below. Overall very disappointed in our stay and the rudeness from the manager

2026-04-18 • via Nuitee
M
Megan • couple • us
10
2026-04-18 • via Nuitee
A
Abhishek • solo_traveller • ca
8
Pros:

Liked the variety of the breakfast (eggs, biscuits, gravy, sausage, waffles, bagels, muffins, breads). Would also like to personally appreciate Shane who was there at the front desk during our stay. He was very cordial and got us going very quickly and also was available during evening time

Cons:

Felt the property was miss managed certainly short staffed, breakfast area got messy during rush time. The person at front was helping to fill up the items got finished regularly which left of guests leaving the breakfast without having anything

2026-04-15 • via Nuitee
T
Tammy • solo_traveller • us
7
2026-04-15 • via Nuitee
M
Morgan • couple • us
1
It was not enjoyable at all
Pros:

Not much, it was a two building hotel that felt more like a motel, it was dirty, and a lot of stuff was broken

Cons:

We had to be moved to a different room cause the shower was broken, we then had a room that was dirty, the shower had someone else’s hair, the shower was leaking, the cleaning people left our door open when they came to the room, and they started loud construction the next day on the room they moved us from. That room was right next door.

2026-04-15 • via Nuitee
A
Abigail • couple • us
4
We did not stay long. We only booked for one night until we could find another hotel to stay at.
Pros:

The lobby was pretty

Cons:

How to park far from our rooms. Toilet was dirty. When my husband lifted the lid to pee, there was poop on the rim. The door wouldn’t shut properly so I was worried someone could get into our room. There is no overhead light. It’s only two small lamps so the lighting was not great at all. The bathroom floors were dirty, and there was hair on our bed.

2026-04-14 • via Nuitee
K
Karen • extended_group • us
8
2026-04-14 • via Nuitee
C
Cherrie • family_with_children • us
9
Good location and affordable
Pros:

Location is very good! Walking distance to everything

Cons:

There is no elevator all the way to breakfast area

2026-04-14 • via Nuitee
J
Jessica • solo_traveller • us
1
Lipstick on a pig
Pros:

Location to the strip

Cons:

The room smelled terrible like moldy hotdog water and was just run down overall. Their attempt to update the anesthetic is the equivalent of putting lipstick on a pig. The open shower concept is absolutely dumb too.

2026-04-13 • via Nuitee
M
Mary • solo_traveller • us
8
Pros:

Bed was comfy.

Cons:

Our fridge didn't work when I got to my room, next day maintenance guy unlocked the door, never even knocked before entering my room, I was only in a towel. That was unprofessional.

2026-04-13 • via Nuitee
A
Abdulwhab • solo_traveller • us
5
2026-04-13 • via Nuitee
J
Jean • family_with_children • us
10
Location and price were great. Overall, would definitely recommend!!!!
Pros:

Location

Cons:

One of the rooms needed electrical attention.

2026-04-11 • via Nuitee
J
Jean • family_with_children • us
10
Would definitely recommend
Pros:

Location and price

2026-04-11 • via Nuitee
B
Benjamin • family_with_children • us
10
It was a good experience.
Pros:

Honestly, there wasn’t a bad thing about my stay.

Priced affordably.
Convenient to locations for my son and I to visit.
Interactions with staff were positive and friendly.

Cons:

Nothing comes to mind.

2026-04-11 • via Nuitee
A
Amber • family_with_children • us
1
Pros:

The evening desk person was nice

Cons:

The hotel was filthy and needed several repairs I would not stay here again mold and stains from leaks on the ceiling bathroom door broke with hair hanging from it bathroom sink was broke and sprayed everywhere elevator was sketchy and no inspection showing

2026-04-11 • via Nuitee
A
Ashley • couple • us
10
2026-04-11 • via Nuitee
G
Grace • family_with_children • us
10
Would recommend and will stay again.
Pros:

Very clean and staff very accommodating and amazing with my kiddos

Cons:

The shower. Just needs a longer curtain. Lol

2026-04-11 • via Nuitee
G
Grace • family_with_children • us
10
Extended our stay we enjoyed it so much.
Pros:

Location and clean and front desk clerk was so delightful

Cons:

First floor shower water gets all over floor, curtain not long enough.

2026-04-10 • via Nuitee
A
allan • family_with_children • us
10
Great location
Pros:

Location ans price.

Cons:

Need to put a towel down to catch water when u shower.

2026-04-09 • via Nuitee