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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Lift / Elevator
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Outdoor furniture
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Fence around pool
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Covered parking
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Secured parking
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location near Great Smoky Mountains National Park
Comfortable Rooms with Modern Amenities
Relaxing Outdoor Pool and Sun Terrace
Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Property Accessibility
- Ramp: Yes
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Todo limpio y muy amable el personal.
No tengo nada malo que decir.
Staff was very friendly, but not easily accessible. Didn't see anyone at the desk any time we went to the lobby. Called to request our trash be picked up and had to call 3 times before getting someone to answer the phone.
Location was great, very close to restaurants and shops, easily accessible.
We were given possibly one of the most inaccessible rooms. Our reservation was for 5 nights with two adults and an infant. We were placed in a room that required going up and down stairs to either go to the parking area or the lobby for breakfast. Meanwhile there were numerous open rooms on ground floor. It was inconvenient trying to carry our luggage, our 1 yr old, and her pack and play in and out.
They advertise toiletries and a hair dryer in each room, queen size beds. Our beds were not queen size....or they were the smallest queen size beds I've ever seen. Definitely felt more like a double/full. The toiletries - the body wash was empty, there was no handsoap in the bathroom. And there wasn't a hairdryer.
Breakfast seemed great - scrambled eggs, sausage patties, biscuits, bagels, waffles, cereal, yogurt, there was a sign saying fresh fruit.... Except the biscuits and bagels were hard and dry. There was no fruit. The yogurt machine didn't work.
Overall, you get what you pay for, and we chose a cheaper room.
All of it .
It was close to the strip of Gatlinburg. It was pretty clean and comfortable.
That it was two separate buildings so we had to walk down a small hill for breakfast but it wasn’t a big deal.
I like the location of the property and the staff is very helpful.
The first one we get it wasn’t in a good conditions, soon as we get a chance, we spoke with the front desk, lady, and she immediately changed our room to a better room, which it was acceptable. but the owners of the Hotel need to take care of the rooms because some of those rooms needs a lot of repairs and you can’t tell since you walk in to the room by thankfully the staff from the Hotel are very helpful and they don’t have doubts to help out and change our room immediately.
Friendly staff. Great location. Just off the hustle and bustle of main Street.
Pool water very cold but it was in May
Close to down town, walking distance. The staff were extremely polite. The bed was very clean and comfortable. The property seemed very quiet. Great stay all in all.
We were up the hill on the third floor. If you plan on walking a lot, the evening walk back up the hill was a bit much but very doable ☺️ after a day of walking Gatlinburg. My knees aren’t the best either.
Breakfast food was cold if any at all. Bathroom sink was leaking into a bucket, and shower surround wasn’t finished
Wonderful
Era cómodo
La recepcionista de la noche no fue nada amable
Very clean
I have no complaints
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