Clarion Pointe Downtown Gatlinburg

Hotels
•
Clarion
7.2 (1479 reviews)
200 East Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Cleanliness issues
Rude staff

Categories

Cleanliness
5.03
Multiple reviews highlighted issues with cleanliness, including mold and dirty rooms.
Service
7.5
Some guests found the staff rude and unhelpful, though some mentioned friendly service.
Location
10
Guests praised the good location, close to downtown and attractions.
Room Quality
6.04
Guests reported issues with room conditions, including maintenance problems.
Amenities
6.99
Amenities were seen as lacking, particularly in terms of requests not being fulfilled.
Value for Money
7.52
Discounted rates did not compensate for numerous issues reported.
Food and Beverage
6.48
Breakfast options were described as poor by several guests.
Overall Experience
8.03
Guests had mixed feelings, with some positives but numerous complaints affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:36

Property Description

Convenient Location near Great Smoky Mountains National Park

Comfortable Rooms with Modern Amenities

Relaxing Outdoor Pool and Sun Terrace

Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1479 reviews
Cleanliness: 5.03
Service: 7.5
Location: 10
Room Quality: 6.04
Amenities: 6.99
Value for Money: 7.52
Food and Beverage: 6.48
Overall Experience: 8.03
A
Artur • couple • pl
7
Jakość adekwatna do ceny
Pros:

Lokalizacja

Cons:

Cieknąca spłuczka toalety

2026-03-12 • via Nuitee
K
Kirubaharan • family_with_children • us
5
2026-03-12 • via Nuitee
A
Amy • family_with_children • us
4
Cons:

There was a leak in the roof. We had to put a trash can out to catch the water.
The shower would not completely turn off unless you turned the knob back.
I stay very often. The last room had a shower head that was broken. Even after I reported it, it wasn't fixed. I had to wrap a towel around the back to keep it from flooding the bathroom floor.
The gym facilities are horrible.
I will be staying somewhere else from now on.

2026-03-12 • via Nuitee
P
Paul • solo_traveller • us
8
Pros:

Ok

2026-03-07 • via Nuitee
C
Courtney • family_with_children • us
7
Would definitely here again. Location was perfect and price was great!
Pros:

Great location, was able to just walk the strip in Gatlinburg from the hotel. Room was very clean, nice bathrooms. Great breakfast varieties and dining area was super spacious and so clean and nice.

Cons:

Just a small little detail, add 4 pillows to the beds instead of 3☺️

2026-03-05 • via Nuitee
E
Eleanor • solo_traveller • us
9
2026-03-02 • via Nuitee
A
Adriana • couple • us
10
2026-02-23 • via Nuitee
K
Kimberly • couple • us
4
2026-02-22 • via Nuitee
R
Rabelo • family_with_children • us
9
2026-02-10 • via Nuitee
B
Barona • extended_group • us
10
2026-01-30 • via Nuitee
S
Shannon Reel • couple • us
7
2026-01-29 • via Nuitee
N
natcha • couple • us
10
Pros:

Todo limpio y muy amable el personal.

Cons:

No tengo nada malo que decir.

2026-01-27 • via Nuitee
M
Michael • couple • us
10
It was excellent
Pros:

All of it .

2026-01-17 • via Nuitee
G
Goff • family_with_children • us
5
You get what you pay for
Pros:

Staff was very friendly, but not easily accessible. Didn't see anyone at the desk any time we went to the lobby. Called to request our trash be picked up and had to call 3 times before getting someone to answer the phone.

Location was great, very close to restaurants and shops, easily accessible.

Cons:

We were given possibly one of the most inaccessible rooms. Our reservation was for 5 nights with two adults and an infant. We were placed in a room that required going up and down stairs to either go to the parking area or the lobby for breakfast. Meanwhile there were numerous open rooms on ground floor. It was inconvenient trying to carry our luggage, our 1 yr old, and her pack and play in and out.

They advertise toiletries and a hair dryer in each room, queen size beds. Our beds were not queen size....or they were the smallest queen size beds I've ever seen. Definitely felt more like a double/full. The toiletries - the body wash was empty, there was no handsoap in the bathroom. And there wasn't a hairdryer.

Breakfast seemed great - scrambled eggs, sausage patties, biscuits, bagels, waffles, cereal, yogurt, there was a sign saying fresh fruit.... Except the biscuits and bagels were hard and dry. There was no fruit. The yogurt machine didn't work.

Overall, you get what you pay for, and we chose a cheaper room.

2026-01-17 • via Nuitee
Z
Zuarenia • couple • us
6
2026-01-17 • via Nuitee
A
Anushri • couple • us
5
2026-01-16 • via Nuitee
R
Rebecca • couple • us
5
Cons:

Breakfast food was cold if any at all. Bathroom sink was leaking into a bucket, and shower surround wasn’t finished

2026-01-15 • via Nuitee
H
Hannah • couple • us
9
It was clean and close to everything. Overall I would stay here again
Pros:

It was close to the strip of Gatlinburg. It was pretty clean and comfortable.

Cons:

That it was two separate buildings so we had to walk down a small hill for breakfast but it wasn’t a big deal.

2026-01-15 • via Nuitee
J
Jose • couple • us
6
Front desk, ladies, and all the staff are great attendance they make our way but much better.
Pros:

I like the location of the property and the staff is very helpful.

Cons:

The first one we get it wasn’t in a good conditions, soon as we get a chance, we spoke with the front desk, lady, and she immediately changed our room to a better room, which it was acceptable. but the owners of the Hotel need to take care of the rooms because some of those rooms needs a lot of repairs and you can’t tell since you walk in to the room by thankfully the staff from the Hotel are very helpful and they don’t have doubts to help out and change our room immediately.

2026-01-15 • via Nuitee
T
Timothy • couple • us
8
Could not beat it for the price. Nice breakfast included also!!!
Pros:

Friendly staff. Great location. Just off the hustle and bustle of main Street.

Cons:

Pool water very cold but it was in May

2026-01-15 • via Nuitee