Great Scotland Yard Hotel, part of Hyatt

Hotels
•
Unbound Collection by Hyatt
9 (693 reviews)
3-5 Great Scotland Yard , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Nice room
Great bathroom
Cons:
Abysmal service
Poor cleanliness
High cost

Categories

Cleanliness
8.19
Housekeeping was terrible and there were multiple fruit flies in our room almost daily.
Service
9.66
Service was abysmal across the board other than a few select team members who went above and beyond.
Location
10
Located conveniently, though overshadowed by other issues.
Room Quality
8.65
First room was ADA accessible and not suitable for young kids; overall not satisfactory.
Amenities
10
Amenities were good, but lacked some essentials for families.
Value for Money
7.64
Too expensive for the quality of service and stay experienced.
Food and Beverage
9.19
Lacked kid appropriate cutlery; overall dining experience was subpar.
Overall Experience
8.69
Had potential but marred by serious issues and lack of attention to family needs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:46

Property Description

Luxurious Accommodation and Dining Experience
The Great Scotland Yard Hotel, part of Hyatt, offers a luxurious stay in the heart of London with beautifully decorated rooms and a restaurant by Michelin-starred chef Niklas Ekstedt. Indulge in a culinary journey and savor exquisite meals in a sophisticated setting.

Unique Amenities and Services
Experience the charm of this historical hotel with a hidden whisky bar, afternoon tea lounge, fitness center, and unconventional event space. Enjoy modern conveniences such as complimentary Wifi, flat-screen TV, and a rain shower in every room. The hotel also provides a concierge, contactless room key entry, and 24-hour room service for a seamless stay.

Prime Location and Nearby Attractions
Located near iconic landmarks like Trafalgar Square and The London Eye, the hotel is the perfect base for exploring London. With popular attractions like The National Gallery and Churchill War Rooms nearby, immerse yourself in the rich history and culture of the city.

Book your stay at the Great Scotland Yard Hotel, part of Hyatt, for an unforgettable experience in London.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 693 reviews
Cleanliness: 8.19
Service: 9.66
Location: 10
Room Quality: 8.65
Amenities: 10
Value for Money: 7.64
Food and Beverage: 9.19
Overall Experience: 8.69
S
Sophie • couple • gb
10
2026-03-14 • via Nuitee
L
Leslie • couple • fr
10
2026-03-12 • via Nuitee
P
Peter • couple • gb
7
Pros:

Great location.

Cons:

Room was small even though it was an upgrade. Glad there was just me.

2026-03-12 • via Nuitee
O
O Gara • family_with_children • ie
9
2026-03-09 • via Nuitee
B
Beatrice • couple • gb
9
Loved everything about this hotel
Pros:

Fabulous location ; we walked everywhere ; no need for a taxi . Warm welcome from the start.. stylish quirky interior spaces. Attention to every small detail & steeped in history : beautiful old building thoughtfully renovated

Cons:

We loved everything about this hotel

2026-03-01 • via Nuitee
S
stewart • couple • gb
8
2026-02-25 • via Nuitee
Маринова • solo_traveller • bg
10
2026-02-24 • via Nuitee
A
Alessio • couple • ch
10
Pros:

Stil, design& Lage !

Und der geschäftsführer an der Front! Er war mega!

2026-02-23 • via Nuitee
E
Emma • family_with_children • gb
10
Looking forward to staying again in this excellent hotel.
Pros:

Lovely hotel close to theatre district and Horse Guards. Some really quirky art and artifacts to look at. Rooms lovely and comfortable, staff super friendly and helpful and an excellent breakfast.

Cons:

That we could only stay 2 nights and not longer.

2026-02-23 • via Nuitee
J
James • couple • gb
10
2026-02-23 • via Nuitee
R
Rose • family_with_children • gb
8
2026-02-13 • via Nuitee
V
Vanessa • family_with_children • au
9
Fantastic. Will be back.
Pros:

Great staff. Very friendly and good for a laugh. Fantastic decor and furnishings throughout the hotel. Would have loved to stay longer. Definitely will be back.

Cons:

Coffee not good. think the machine needs a clean. Would have liked a proper cold fridge in the room.

2026-01-28 • via Nuitee
J
Jurij • couple • rs
5
Beware of the billing.
Cons:

Beware of the billing. I was charged two-thirds of my total stay as a deposit upon check-in, which I only noticed at check-out with no explanation for the high amount. Furthermore, the nightly rate at check-out was higher than my booked rate. The staff stated a service charge (!!!) had been added. After some discussion, they promised to refund that portion.

2026-01-26 • via Nuitee
C
Chris • couple • gb
10
2026-01-20 • via Nuitee
S
Simon • solo_traveller • gb
1
Awful behavior, they add charges and hope you don’t notice !
Cons:

No fridge, no tea, tiny room, hidden charges added to my room I had to argue to have removed. My room was not cleaned.

2026-01-19 • via Nuitee
J
Jeffrey • couple • us
10
2026-01-19 • via Nuitee
Y
Yaroslava • couple • ua
9
2026-01-16 • via Nuitee
R
Richard • solo_traveller • gb
8
Really enjoyed a couple of nights at this hotel
Pros:

Great location and friendly staff in a luxury setting

Cons:

Nothing

2026-01-15 • via Nuitee
H
helen • family_with_children • gb
7
I would stay again if going to that area but maybe look at comparable hotels in the area
Pros:

The hotel was in a great location, very nicely appointed, staff were very welcoming, slightly disappointed with tea/coffee tray in room which had very little choice, room was slightly smaller than I would have expected from staying in similar hotels in London. Breakfast overall was good quality.

Cons:

Better choice of drinks in room, room service although OK seemed overpriced compared to others, room was very nicely decorated but size of room should be advertised as small even though there was a King Bed there wasn't much room around it to get ready

2026-01-13 • via Nuitee
P
Paulo • family_with_children • br
8
Pros:

Muita boa a localização, confortável os quartos

2026-01-12 • via Nuitee