SureStay Plus Hotel by Best Western San Antonio North

Hotels
•
SureStay Hotel by Best Western
6.4 (369 reviews)
10815 I-35 Frontage Rd , San Antonio , us
+1 210-655-3500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Spacious rooms
Cons:
Uncleanliness
Rude staff

Categories

Cleanliness
5.23
Multiple mentions of uncleanliness and issues with cleanliness in rooms.
Service
7.7
Some positive mentions of staff, but also instances of rudeness.
Location
7.24
Convenient location, but issues with construction around the hotel.
Room Quality
5.69
Complaints about comfort and amenities, but some rooms were spacious.
Amenities
6.22
Basic amenities, with mention of outdated features and no elevator.
Value for Money
7.68
Reasonable pricing for a budget hotel, but quality reflects low cost.
Food and Beverage
5.23
Issues with breakfast quality and variety, complaints about inedible food.
Overall Experience
6.2
Mixed experiences, with some guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:53

Property Description

Convenient Location and Nearby Attractions:
SureStay Plus Hotel by Best Western San Antonio North is conveniently located near major attractions like the Alamo, River Walk, and San Antonio Zoo. With easy access to the airport and various sports venues, guests can explore the best of San Antonio's offerings.

Complimentary Amenities and Services:
Guests can start their day with a free full breakfast and stay connected with complimentary high-speed internet. The hotel also offers a range of services including a fitness center, outdoor pool, and business facilities, ensuring a comfortable and convenient stay.

Comfortable Accommodations and Nearby Recreation:
Relax in spacious guest rooms equipped with modern amenities like refrigerators and microwaves. Outdoor enthusiasts can explore the nearby parks and golf courses, while those looking for shopping and entertainment can visit the various attractions just a short drive away.

Book your stay at SureStay Plus Hotel by Best Western San Antonio North for a memorable and hassle-free experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.4
Based on 369 reviews
Cleanliness: 5.23
Service: 7.7
Location: 7.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 6.2
J
Juan • family_with_children • us
10
2026-08-03 • via Nuitee
S
Stephanie • family_with_children • us
1
HORRIBLE!!
Pros:

Absolutely NOTHING!!

Cons:

Room was filthy, there was a screwdriver and trash left on the bed.

2026-07-22 • via Nuitee
K
Kaylee • family_with_children • us
5
Pros:

The front desk Receptionist was very friendly and helpful. There was a lot of parking.

Cons:

There was fleas. The towels felt hard and the tv had minimal channels.

2026-07-15 • via Nuitee
R
Richardson • couple • us
1
Won’t be back
Pros:

Cheap price

Cons:

Woke up to no hot water
So couldn’t shower

2026-07-12 • via Nuitee
T
thomas • extended_group • us
10
2026-07-11 • via Nuitee
J
Juan • family_with_children • us
10
2026-07-06 • via Nuitee
C
Camille • couple • us
2
2026-07-04 • via Nuitee
G
Gabriel • couple • us
7
2026-07-03 • via Nuitee
E
Eduardo • solo_traveller • hn
10
Pros:

Ubicación

Cons:

Reparación en el acceso de la callé

2026-06-30 • via Nuitee
E
Eyda • couple • us
8
2026-06-23 • via Nuitee
E
Eduardo • solo_traveller • hn
9
Pros:

Comodidad y cercania

2026-06-16 • via Nuitee
J
Jaime IV • couple • us
10
Awesome
Pros:

Everything

Cons:

The construction outside

2026-06-16 • via Nuitee
B
Barrett • family_with_children • us
8
2026-06-15 • via Nuitee
G
Garcia • couple • us
9
So comfortable
Pros:

Staff was awesome... Beds were so comfortable

2026-06-15 • via Nuitee
G
Gregory • couple • us
4
My stay was bearable
Pros:

Really wasn’t nothing to like

Cons:

Construction was making it difficult to get to the hotel

2026-06-12 • via Nuitee
S
Solano • solo_traveller • us
10
2026-06-03 • via Nuitee
C
Claudia • solo_traveller • us
6
Pros:

It was close to where we were going.

Cons:

Alot of construction going on.

2026-06-02 • via Nuitee
G
Gracie • couple • us
7
2026-05-27 • via Nuitee
A
aaF434XB • Business
10
Time well stayed
Pros:

I stayed for a few weeks and I had a great experience. The staff was kind and attentive to my needs.

2026-05-10 • via Tripadvisor
V
Vallejo • solo_traveller • us
4
Pros:

It was close to the places we went to go see

Cons:

What I didn't like was that the restroom smelled like pee, and made the whole room smell like pee

2026-05-09 • via Nuitee