Best Western Saluki Inn

Hotels
•
Best Western
7.2 (337 reviews)
801 North Giant City Road , Carbondale , US
+1 618-351-6611

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location near event center, restaurants and Walmart
Many guests reported polite, accommodating and helpful staff
Some rooms had comfortable beds and favorable layouts (separate room / king setup)
Breakfast and bar service available and often praised
Cons:
Frequent cleanliness problems (dirty common areas, ants, dead bugs, toenails, musty carpet)
Room defects and maintenance issues (holes in walls, patched/damaged doors, TV and lighting failures)
Pool out of service and dirty vending/ice area (rodent evidence reported)
Perceived poor value / overcharging compared with quoted rates
Mixed/low-quality breakfast items (processed/powdered eggs) and occasional unprofessional staff behavior

Categories

Cleanliness
4
Multiple reviews report dirt throughout the property (lobby, hallways, elevator), ants and dead bugs in rooms, nails in chair, musty carpets and filthy ironing board — overall cleanliness is poor.
Service
10
Staff are frequently described as polite, accommodating and helpful at check-in; several guests explicitly praise the staff and manager who fixed issues, though isolated reports note an unfriendly desk clerk and an unprofessional bartender.
Location
10
Consistently noted as a strong point: close to the event center, restaurants and Walmart — convenient for guests.
Room Quality
6
Mixed: some guests liked the separate/king-room setup, but others report holes in sheetrock, patched/damaged doors, TV and lighting malfunctions, small/cheap fixtures and musty smells.
Amenities
6
Amenities are inconsistent: bar service and breakfast are available, but pool was often out of service, ice/vending area was dirty/rodent-affected and some bathroom fixtures lacked lights or fans.
Value for Money
4.6
Several guests felt the hotel was overpriced or charged more than quoted; general sentiment is poor value given condition and service issues.
Food and Beverage
8
Breakfast opinions are mixed but often positive (several say breakfast was good), while a number of guests criticize low-quality/processed items (powdered eggs) — overall slightly above average.
Overall Experience
9
Overall impression is mixed: while many safety/cleanliness and value issues lowered satisfaction for several guests, repeated praise for helpful staff and convenient location leads to a generally positive-to-neutral overall experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Discover the comfort and convenience of Best Western - Saluki Inn, located just 3 miles from Southern Illinois University. Each room includes free Wi-Fi, cable TV, a microwave, refrigerator, and coffee maker.

Fantastic Amenities
Start your day with a deluxe breakfast buffet and take a refreshing dip in the indoor pool. Stay active in the fitness center or unwind in the game room. The 24-hour front desk ensures your needs are always met.

Explore Nearby Attractions
Conveniently situated near Crab Orchard Lake and Giant City State Park, adventure awaits just a short drive away. Experience the best of Carbondale during your stay at Best Western - Saluki Inn.

Book now for an unforgettable stay at our welcoming hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MWA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 337 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 6
Amenities: 6
Value for Money: 4.6
Food and Beverage: 8
Overall Experience: 9
J
James Todd • couple • us
2
I'm not going to get on social media and blast how bad my experience was.
Pros:

The bed slept pretty good, It was close to the event center. It was also close to restaurants. The bar had good service.
That's about it. I'm not one that complains but this hotel was not $194.00 I stay in hotels all over the US for work. I would not let my guys stay here.

Cons:

This hotel was supposed to cost $135.00, When we got there the lady charged us $194.00 We could have stayed at a 4 star Hotel for that price. The room had holes in the sheet rock that were roughly covered over, and not painted. The TV didn't work and there was no light over the sink. It would come on for a few seconds and go off. Way overpriced. Very rough and not very clean. Found toe nails in the chair beside the bed. Floor was dirty and needed to be at least swept. I feel that some sort of compensation would be nice.

2026-10-29 • via Nuitee
T
Toni • couple • us
5
2026-10-24 • via Nuitee
L
Lori • family_with_children • us
7
2026-10-22 • via Nuitee
J
Jill • couple • nz
10
2026-10-22 • via Nuitee
V
Vanessa • couple • us
7
It was a very uneventful stay. The front desk is very unfriendly.
Pros:

The location was close to Walmart in and a couple of restaurants

Cons:

It used to be a very nice place to stay. It has since really declined. It doesn’t have the luxury feel that It used to have is just a very plain and ordinary. The toilets look like baby dolls, toilets they’re so small and cheap.

2026-10-13 • via Nuitee
J
Jada • couple • us
1
Yall need to clean better
Pros:

Breakfast was kind of good

Cons:

It was dirty , I had no lock on my door, lots of loud teenagers in the hallways, etc

2026-10-10 • via Nuitee
C
Charles • couple • us
10
Well the manager was fixed it. And great 😊
Pros:

Everything was great 😊

Cons:

They changed my room without us knowing nothing. And all our stuff was out in the room outside in the hallway.

2026-10-07 • via Nuitee
E
Elliott • couple • us
10
If i come back to Carbondale this will be my first choice.
Pros:

The separate room and the king bedroom setup was nice with the chairs and sofa.

Cons:

No complaints

2026-10-07 • via Nuitee
D
David • solo_traveller • fr
10
Belle nuitée
Pros:

Tout a été comme nous le voulions, accueil, chambre et petit déjeuner.

Cons:

Rien

2026-09-18 • via Nuitee
H
Heather & Larry McLean • solo_traveller • us
6
Pros:

It was clean and staff was friendly. Bed was comfortable.

Cons:

Rooms need updating and new furniture. Our room smelled musty. No light or fan in the shower. Breakfast was terrible and was all highly processed food. Get rid of the powdered eggs, they taste terrible.

2026-09-17 • via Nuitee
A
Andrew • family_with_children • us
7
2026-09-14 • via Nuitee
D
Donna • solo_traveller • us
9
2026-09-13 • via Nuitee
Y
Yosidany • couple • us
9
2026-09-11 • via Nuitee
G
Gregory • couple • us
7
STAFF WAS VERY ACCOMMODATING BUT THE HOTEL NEEDS TO BE REMODELED
Pros:

BREAKFAST WAS GOOD.

Cons:

HOTEL NEEDS TO BE REMODELED

2026-09-10 • via Nuitee
L
Lamika • solo_traveller • us
7
Pros:

Cleaness

Cons:

Pool look like it was not well kept water did not look clean

2026-09-03 • via Nuitee
J
Jaye • solo_traveller • us
8
2026-09-02 • via Nuitee
C
Charles • couple • us
10
Pros:

The property was clearness and sanitation

2026-08-25 • via Nuitee
B
Bryan • couple • us
6
2026-08-16 • via Nuitee
B
Bill • family_with_children • us
10
2026-08-13 • via Nuitee
T
Tiffany • family_with_children • us
5
2026-08-10 • via Nuitee