Stock Exchange Hotel, Manchester, Autograph Collection

Everything and everyone and the aromatic scent

The valet experience was faultless, from check in to check out could not fault the hotel or staff. Great experience for myself and partner. Will definitely be returning in the future.

The room was clean and comfortable, perfect after a day of sightseeing with the family. The Wi-Fi worked well, too, which was important to me. Good location. The staff were friendly

It's very stunning clean very amazing staff from all works located in best places food at d restaurant was amazing bfast its top notch the bar can't bet that place its a must for sure I go back again and again tks to every one xxx

From the moment we checked in, it was clear this hotel operates at a truly exceptional level. Every detail has been carefully considered, and the warmth of the team made us feel genuinely well looked after throughout our stay.
A particular mention must go to Linksey (sorry for incorrect spelling) and Mark, who went above and beyond. Mark’s tour of the hotel was impressive - knowledgeable, engaging, and clearly delivered with real pride in the place. Lindsey looked after us brilliantly both on arrival and again at check-out, along with a concierge whose name we unfortunately didn’t catch, but who was equally attentive and charming.
The room itself was spotless and beautifully modern, we genuinely could not identify a single thing that could have been improved. That says everything.
You have built something special here - a fantastic hotel backed by an equally fantastic team. We will absolutely be back the next time we are in Manchester.

Everything!

This is the first time we have stayed in this hotel and had high expectations. For the most part, our stay was comfortable and as expected. However, at breakfast we were asked to move tables as we had been mistakenly placed at a table that had been reserved for another guest. We obliged but also noted the absence of the guest at this particular table throughout breakfast.
Upon returning to collect our bags, my partner wanted a quick drink so we went to the bar area only to both be stared at by another guest making us feel very uncomfortable to which I expressed an interest in moving somewhere else. The guest then proceeded to have a private word with the staff behind the bar who apologised profusely. She came back to ask us not to stare at her then proceeded to continue the discussion with another member of staff who again was apologising profusely. This made us both feel extremely awkward and I wondered whether the area had in fact been assigned to private dining to which no one made us aware? Whilst I appreciate this is a guest on guest situation, we both left feeling like we’d done something wrong and staff could see what was happening but did not take the opportunity to put this right with us.
The final straw was our taxi being ordered by the desk. When the driver came to collect us, he was nothing short of scolded by the staff at the entrance for shouting. It’s ironic that we did not hear the driver call our name, yet heard the staff’s negative interaction very clearly.

We’re left with the impression that guests and people are treated differently here depending on your value. I don’t think guests should be moved with no reason, I don’t think staff were proactive enough at helping us in a difficult situation and I did not like hearing the driver being spoken to like a third class citizen.
We won’t be returning.

The staff were really lovely - it’s not their fault - but you can’t flog a dead horse.
I’m struggling to find something I liked to be honest … maybe… the location I guess is convenient.

Position

The breakfast was huge, you definitely got value for money! A fabulous hotel which we will definitely stay in again when we're in Manchester.

The style