Hilton Garden Inn Niagara-on-the-Lake

Hotels
•
Hilton Garden Inn
8.7 (1038 reviews)
500 York Road , Niagara-on-the-Lake , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Great location
Friendly staff
Nice facilities
Cleanliness
Cons:
No coffee after hours
Uncomfortable bed
No breakfast included
No extra blankets

Categories

Cleanliness
8.34
Cleanliness mentioned as good, but one review noted an uncomfortable bed.
Service
9.31
Staff were friendly and attentive across various reviews.
Location
9.35
Multiple reviews praised the location as convenient and ideal for visiting restaurants and stores.
Room Quality
8.3
Mixed sentiment; some comfort issues with beds reported, but amenities like a jacuzzi tub were appreciated.
Amenities
8.83
Positive remarks about facilities such as the gym and pool.
Value for Money
8.79
Reasonable pricing for suites and overall satisfaction noted.
Food and Beverage
7.84
Breakfast was decent but suggestions for improvement were made.
Overall Experience
8.81
Overall stay was rated as excellent despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:15

Property Description

Luxurious Amenities
Experience comfort and convenience at Hilton Garden Inn Niagara-on-the-Lake with an indoor pool, on-site dining, and complimentary Wi-Fi. Relax in rooms equipped with modern essentials like a microwave, refrigerator, and flat-screen TV.

Wellness and Business Facilities
Stay active at the gym or unwind in the hot tub during your stay. Take advantage of the 24-hour business center for work needs. With free parking, your stay is hassle-free at this hotel just minutes away from Niagara Falls.

Dining Options
Indulge in delicious meals at the Garden Grille & Bar, open daily for breakfast and dinner. Enjoy a drink at the lounge or grab snacks anytime from the 24-hour convenience store. Book now for a memorable stay in Niagara-on-the-Lake.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is a CAD 50 fee per pet, for stays between 1-3 nights and a CAD 125 fee per pet for stays 4+ nights. There is a weight limit of 80 lbs and the hotel only accepts dogs. Dogs will be allowed in the hotel’s Standard King and Standard 2 Queen bedrooms. Pets should not be left unattended by guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 1038 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
J
Jake • couple • ca
5
Was passable. Expected more from a hilton
Pros:

Breafast and dinner were good. Staff was very helpful and courteous

Cons:

Beds could have been a bit more comfortable. When you sat at the foot of tge bed, you could hear the tin part of the frame

2026-02-14 • via Nuitee
D
David • couple • us
8
Decent room
Pros:

Nice spacious room. Whirlpool tub in room was good. Comfortable bed

Cons:

The public hot tub was out of order. Breakfast not included. Water pipes made alot of noise.

2026-01-25 • via Nuitee
M
Mike • extended_group • ca
8
2026-01-25 • via Nuitee
A
Arshad Mohideen • family_with_children • ca
9
2026-01-25 • via Nuitee
D
Deirdre • couple • ca
10
2026-01-23 • via Nuitee
R
Richard • couple • us
7
Enjoyed the stay, would recommend, but hotel needs to make little tweaks to make the stay PERFECT!
Pros:

the location was perfect for the places we wanted to visit including other restaurants and stores. The room size was nice.

Cons:

I would l have liked if they offered coffee after hours. they only offered in the morning. Wehn having dinner and site seeing I like to come back and have dessert and coffee or just a coffee for a night cap. they did not offer such in the lobby and there was not enough coffee provided in our room. (the pods). We also did not like that the rooms did not offer extra blankets. Only what was provided on the bed and it was quite cold.

2026-01-22 • via Nuitee
B
Blake • couple • ca
5
Cons:

In-room coffee was terrible. Kleenex box was empty but room was very tidy and staff was friendly.

2026-01-20 • via Nuitee
N
Nadia • couple • ca
9
Great!! I would book here again.
Pros:

The location was great. The bed was the perfect firmness. I prefer harder mattresses and it was one of the best sleeps I had

2026-01-20 • via Nuitee
A
Aaron • family_with_children • ca
10
2026-01-19 • via Nuitee
S
Susana • couple • ca
5
2026-01-19 • via Nuitee
J
Josephine • couple • ca
8
Pros:

I enjoyed my stay

Cons:

N/A

2026-01-19 • via Nuitee
J
Justin • couple • ca
2
2026-01-19 • via Nuitee
B
Brenda • extended_group • ca
8
Great location, easy access
Pros:

Ok, slightly limited options .

Cons:

Bed was little too high for me .

2026-01-19 • via Nuitee
M
Maureen • family_with_children • ca
5
It was okay but because of being charged twice it was upsetting once we got home and realized the mi
Pros:

We did not have breakfast there. If it was included we were not made aware of that. Our room was clean and comfortable.

Cons:

The taps in our room were reversed so at first we thought we had no hot water. Then we got charged again for the room even though we had already paid through booking.com and we showed the desk clerk the receipt. That was refunded eventually but very stressful in the meantime

2026-01-19 • via Nuitee
F
Franz • couple • ca
10
I will certainly go back to this hotel, it's good.
Pros:

We liked the hotel, the breakfast and ther friendliness of the staff and the location.

Cons:

It's a great hotel.

2026-01-19 • via Nuitee
C
Christina • family_with_children • ca
9
2026-01-19 • via Nuitee
T
Thomas • couple • us
9
Completely satisfied
Pros:

clean & quiet, nicely designed bathrooms, very important feature to us in regards to convenience of getting ready for the day! complimentary coffee in the AM, nice little perk

2026-01-19 • via Nuitee
M
Martin • couple • ca
10
2026-01-19 • via Nuitee
T
Tena • couple • ca
8
2026-01-18 • via Nuitee
D
Deborah • couple • ca
8
2026-01-17 • via Nuitee