Residence Inn Richmond Northwest

Matthew was great, friendly, professional.
Helpful, full of insight and information.
The room was spacious, clean and a nice bed.
Easy access to supermarket, shopping and tons of restaurants near by.

I was warmly greeted by the Asst. General Mgr. Matthew Wiler and quickly registered in. When the first room offered was not to my liking, he worked with me to find a more suitable alternative on a higher floor.

Spent four days with family in October. The hotel is going through a renovation but the staff did a wonderful job of making sure we were inconvenience in any way. The staff were friendly and very helpful, especially Matthew at the front desk. The breakfast offered many choices and the food was excellent.

Had a perfect stay from the time we were greeted at the front desk to the time we checked out. Even though the hotel was was under renovation at the time we didn't hear any construction at all and our room was spacious and clean. Matthew truly went out of his way to make sure our family was taken care of, thank you Matthew!! I look forward to staying at this hotel again and would recommend it to any traveler as well.

Cheryl was amazing and super nice and went above and beyond . I really appreciate this service and left me feeling appreciated and looking forward to coming back. Thank you

Matthew the Manager was fabulous! Helpful, kind, and funny even when we had a couple challenges. He addressed them quickly and professionally.

We traveled from NH to Short Pump for a wedding and were welcomed by the most friendly face I’ve met at a hotel. Matt was so welcoming and informative for our family it felt we had known him for years. His customer service is top notch and puts his guests needs above all else. He made every guest feel like a friend even on a packed weekend. He gave us great recommendations on food and sites to see while we were here and made sure we were happy throughout our stay. The rooms were very big and clean which topped it off as a great wedding weekend. Thank you Matt.

Size of room. Homey atmosphere.

The front desk staff was fantastic! The hotel is undergoing a long overdue renovation & the parking is not great (construction material takes up a large area). Once the renovation is complete, it will be a nicer facility. The breakfast menu needs a "freshening" (the same souffle 3 days in a row) & not much variety. The location is good for visiting the west end & the interstate is minutes away. The room was clean & comfortable.

Stayed here for 3 nights on a business trip. Comes with the breakfast.
Matthew and Cheryl are the best + brilliant hosts.

I have been a returning guest at the Residence Inn Marriott (3940 Westerre Pkwy) during multiple recovery periods, and I can confidently say this location consistently exceeds expectations. As someone recovering from cancer surgery with mobility challenges, the accommodations and staff support have been exceptional. The team demonstrates genuine care—from Matthew Wiley's hands-on management style to Clara's attention to room readiness and guest safety. The facilities are well-maintained with quality bedding and accessible showers. The breakfast service, led by Seme, is excellent, and staff proactively ensures guests don't miss meals. Luke's leadership creates an environment where the entire team operates professionally. The housekeeping staff maintains impeccable standards. This hotel provides the privacy and comfort essential for medical recovery. Highly recommended for extended stays requiring supportive service.

The front desk staff were AMAZING!!! They made me feel like we were at a Caribbean resort. Seme was very nice to all who came to breakfast, he kept the breakfast area clean and well stocked.

Clean room. Chiil spot for a change of scenery good price and the breakfast is good

Excellent staff - Cheryl, Matthew and Seme are very pleasant and truly helpful; room and bed are comfortable; breakfast is very good; good location for driving around greater Richmond area.

What an amazing property! Spacious rooms with full fridge and amenities for cooking. Seme did an outstanding job with breakfast to get my day started. Rebekah and Cheryl assured that my accommodations were comfortable and they recognized my elite membership. Chris and Matthew brought it all home and showed true hospitality by making a genuine connection with me and my family upon leaving. This is my go-to hotel in the Northwest/ Short Pump area. The people truly make this a great hotel. Keep it up!

The staff member who checked us in was very polite, friendly, and helpful.

The items that were available when I went to breakfast was good

The room was absolutely pristine everything was clean the service was amazing if I needed anything they were right there for me the staff is absolutely amazing thank you so much for this amazing visit

Amazing experience, needed a stay for a month and from booking to checking in to departing almost a month later we had zero issues that weren’t handled immediately. The entire staff was accommodating and huge shout out to Carter and Matthew! Both made our stay fun and entertaining, it was like having neighbors that you chill with watching a game. The respect they show every guest put a smile on anyone walking by. Matthew the AGM set the tone and we felt secure that anything that was committed to would be fulfilled. Even the breakfast area and staff knew you and interacted and made sure you had your regular needs. Would recommend anyone needing a long term stay to check in without hesitation. Thank you to the staff and Marriott!