Residence Inn Detroit / Auburn Hills

Hotels
•
Residence Inn
8.1 (213 reviews)
3333 Centerpoint Parkway , Pontiac , US
+1 248-858-8664

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast
Helpful staff
Reasonable price
Spacious rooms
Cons:
Cleanliness issues
Noisy heater/A/C
Pool not open
Unhelpful internet assistance

Categories

Cleanliness
7.49
Several reviews mention dirtiness or issues with cleanliness despite some rooms being clean.
Service
8.46
General sentiment indicates staff are helpful, but there are mentions of unhelpfulness with internet issues.
Location
8
The location is generally appreciated for convenience, though some reviews hint at less favorable aspects.
Room Quality
7.95
Most rooms are described as clean, spacious, and well-appointed, but some reviewers noted issues.
Amenities
7.48
Amenities like the pool received negative comments, but other features were appreciated.
Value for Money
8.44
The price is considered reasonable given the quality of the stay.
Food and Beverage
8.49
Breakfast received positive comments, with various mentions of quality food.
Overall Experience
8.46
Despite some issues, many guests enjoyed their overall experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:46

Property Description

Modern Comfort and Convenience

Spacious Suites with Full Kitchens

Complimentary Hot Breakfast and Indoor Pool

Book now to experience the perfect blend of comfort and convenience at Residence Inn Detroit / Auburn Hills.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised there is a nonrefundable deposit for guests traveling with pets. Please contact the hotel for additional details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Location

Guest Reviews

8.1
Based on 213 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 8.46
N
Nina • family_with_children • us
6
It was just okay. Not the worst but definitely far from the best.
Pros:

Location was good for us. Bed was comfortable. We liked the fire pit outside. The staff were very nice and accommodating.

Cons:

The room and halls were not very clean. The pool area was very dirty and so much chlorine was used that it burned all of our eyes to even be in the room. That was a huge disappointment for us as we decided to stay here for the pool and could only stand to use it for about 15 minutes.

2026-10-19 • via Nuitee
C
Christina • family_with_children • us
9
2026-10-15 • via Nuitee
D
Diane • couple • us
3
Usually very happy at properties, but this one was not fun
Pros:

Good location

Cons:

Outside building entry door did not work evidently they said they’ve had a problem with it
Loose hardware in the bathroom, loose hardware in the kitchen under bathroom sink you could see where the water has dripped a hole through the cabinet
Sidewalk cement is crumbling in many areas and own edges. It’s a safety hazard. It’s a safety hazard waiting to happen. It isn’t just a specific area. It’s pretty much all over the property.
Your parking lot needs to be resurfaced
You had a generator running, which was fine, but it sounded like it was just about ready to blow up with the bearings
We rarely get a late checkout and what it was approved, which was fine, but the key card didn’t work to the entry door or the room. We had to go back to the front desk and they explained to us that it was a new system could’ve told us about that.

2026-10-07 • via Nuitee
H
Heidi • solo_traveller • us
8
Staff is SUPERIOR!
Pros:

STAFF IS INCREDIBLE! I had several “issues” during my stay. They were all solved promptly and efficiently with a smile!

Cons:

It’s not that I don’t like this, but be advised this is a LARGE complex spread out into other buildings.

2026-08-23 • via Nuitee
J
JWidmann • solo_traveller • us
8
Pros:

Spacious suites

Cons:

Sidewalks and parking lot crumbling. Decor outdated, halls somewhat smelly.

2026-08-14 • via Nuitee
D
Davon • couple • us
10
2026-08-14 • via Nuitee
D
David • family_with_children • us
9
Pros:

Pool

Cons:

Separate buildings

2026-08-12 • via Nuitee
J
JWidmann • solo_traveller • us
8
Pros:

Room was clean and large. Bed comfortable. Full breakfast

Cons:

A bit dated, and the sidewalks and parking lot need a lot of work.

2026-07-15 • via Nuitee
3
387walij • Family
2
Do not stay here until they properly clean and take care of the place.
Pros:

The first impression was an older hotel but we never had any issues with a residence inn before no matter how old. The hallway into our room was the first negative. It smelled like wet dog. Fortunately, the room did not smell. Our room was clean on first pass, but we quickly found hairs in both bath tubs (two room suite), on one toilet, and one sink. The bath tubs had old mold or stains in the cracks that made upkeep seem a bottom priority. We were not happy but tolerated the issue for a night. The next day, things seemed ok. We went for breakfast around 09:30 and all the food was gone except waffles. And breakfast had another hour or so to go. We left and we needed are room cleaned but this did not get happen after being gone all day. When we returned to our room, we saw a roach scatter under the stove where what seemed like years of crumbs and debris had been swept instead of into a dust pan. So all in all we had to leave and find another hotel. If all the room are like this, this hotel needs a lot of work.

2026-06-13 • via Tripadvisor
M
Michael • couple • us
6
2026-01-15 • via Nuitee
M
michelleo796 • Family • Troy, Michigan
8
Always Comfortable and welcoming!
Pros:

This is our favorite place to stay when we visit family in the metro Detroit area. Very comfortable accommodations in the dead of winter. The staff here are top-notch. We travel- a lot. The people who work here are friendly, welcoming, thoughtful, and hard-working. If you have a need or a problem, they are on it immediately.The building is a little bit older, but it feels like home. We come here every December and the staff is consistently excellent.
The location is perfect for quick freeway access for travel all around the metro area. Grocery stores and restaurants are near by as well.

2026-01-02 • via Tripadvisor
S
Sierra • family_with_children • us
4
Disappointing
Pros:

The breakfast

Cons:

A couple things didn’t work in the room and the in room furnace was extremely loud and noisy. I was told told they had cribs, they don’t. It’s a pack and play.

2025-12-16 • via Nuitee
Z
Zetreia • couple • us
9
2025-12-11 • via Nuitee
T
Tsung Yu • solo_traveller • tw
7
2025-11-05 • via Nuitee
P
Patricia
6
Pros:

Parking not adequate for seniors to navigate to rooms. No good signage to assist in room location. Had to go out of building to access breakfast. Thank goodness weather cooperated.

2025-10-06 • via Nuitee
N
Nazia • family
4
Pros:

It was on not too hood

2025-10-04 • via Nuitee
D
Dennis • partner
10
Pros:

Nice area and spacious room. Everything was clean and neat. Happy with our stay.

2025-10-03 • via Nuitee
D
Dan • family
10
Pros:

Very nice and clean.

2025-09-29 • via Nuitee
J
john • friends
6
Pros:

Nice, but the AC was not working in the room.

2025-09-28 • via Nuitee
N
Nikita • family_with_children • de
9
Preisleistung super. Gerne wieder
Pros:

Preisleistung. Frühstück und Waffeln

Cons:

Die Lage und Umgebung

2025-09-05 • via Nuitee