The Portman Ritz-Carlton, Shanghai

I have had such a pleasant experience here at the Portman Ritz-Carlton. The staff has been so incredibly kind and helpful my entire stay. My boyfriend needed to go out of town for a few days and Audrey Yan from the front desk gave him her card and said to let her know if I needed anything at all. Also my room attendant Fanny made a beautiful bouquet out of pipe cleaners and had them sent to my room. They treat their guests so well <3

-Room is big and comfy
-Wifi works but as usual, no access to international sites like youtube or google
-good location but not walkable to bund. Very near to Kerry center
-Gym is professional grade, open 24hrs.
-Service from all staff is impeccable.

We tried to book entry to Shanghai natural museum but unable to do so, concierge warmly help us ( i think his name is Nick, gentleman with specs ).
On our departure day (26th Dec), we were almost late for our flight, but hotel staff helped us get a cab quick and instructed Cab driver to speed up and also which gate to drop us. Thankful for that.

The hotel location is amazing and room services are great. Special thanks to Una for the wonderful check in experience and introduction

The Executive Lounge of the Ritz-Carlton will not disappoint you. As a loyal Marriott and a fanatic fan of the Ritz-Carl

Good location, excellent service. The guest welcoming employee named Daisy makes the first impression of hotel very warm and welcoming.

Business center Room no: 3001
Lindsy at call center was attentive and warm patient helping me. The staff professionalism made me fell at home. The hotel enviroment is excellent. 👍🤝

Everything was ritz quality, and thanks a lot for the housekeep lynn, it was the most clean and best service that i have had from a 5 star hotel

Perfectly situated in the city centre, the Portman Ritz-Carlton offers both convenience and exceptional service. The staff were consistently warm and attentive, and the room attendants kept everything immaculate with charming personal details. I’ll certainly choose the Portman Ritz-Carlton again on my next trip to Shanghai.

Our stay at The Ritz-Carlton was wonderful as always, and the experience truly exceeded expectations. A special thanks to Yoki from the Executive Lounge — she was very professional, attentive, and reliable in coordinating all our arrangements. With her support, everything throughout our stay was seamless and perfectly managed. We are especially grateful for the outstanding Executive Lounge experience she made possible.

Best stay at a hotel in years. Stayed for a week-long business trip, wished it could have been longer. From check in to check out, the stay was everything you expect from a luxury hotel and experience. Attentive staff that learned your name and habits within a couple of days, a wide variety of choices of food and beverages in the lounge, and just all around well being. Slept like a baby, and enjoyed every minute at the hotel. You will too.

October 2025 Update

Given our prior great stay, we, of course, came back twice again, and everything is wonderful. Even the laundry service was excellent. Some of the same great staff members are here, as well as some new ones. Thank you to Tarik, Bas, Aileen, Lisa, Yoki, Kevin, Stanislav, Joy (housekeeping), and others, as I did not get everyone's names.

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A really great stay.  The staff treated us very well.   Excellent treatment by the wonderful Club staff.  Although I am sure I am missing a few names, I remember great, personalized service in the Club from Aileen, Vincent, Matthew, Autumn, Lian, Tina and Ruby.

If staying at this Ritz-Carlton (or most Ritz-Carltons for that matter), I recommend getting Club access. It may cost more, but the amenities and benefits are often worth it, as it is here. The Club has a lovely decor, five food presentations a day and soft drinks 24 hours per day.  

Great luncheon buffet at Porter's and the staff is great.  Phil did a an excellent job of ensuring that a lunch that we organized went well (and that I got the meringues that I wanted!).

Erica in housekeeping helped us with housekeeping needs. 

Michael at the Bell Desk helped us when needed.  

Cindy did a great job making sure everything was setup for our arrival and when we were there. And, of course, great supervision of the hotel by Jeff, who as did others at the hotel, treated us very warmly.  

The hotel is very convenient to so many things in Shanghai, as it is right on West Nanjing Road, including great shopping.

This is my third visit to Shanghai. This time I'm going to Suzhou to do business. I'm very grateful to David Pu, the duty manager, for the arrangement and for coordinating the driver pick-up and lunch for us. Make sure we can go to Suzhou on time. Although there were some incidents, it was generally very good.

When you say the Name Ritz Carlton you think Luxury, classy and elegance!
I am sorry but this location in Shanghai does not have any of this! If you blind folded me and took off the blind fold in my suite I’d think I was in a Four Points Sheraton.
This location is old, my bed was hard, the smell in the room was like mold and it made me sneeze all the time.
The breakfast here was so so again nothing that made you saw wow!!
If you are looking for very nice property I’d recommend the St. Regis on the bund… it’s a way classier, elegant and luxurious property!!
Sorry just keeping it real!

William provided exceptional customer service, helping me find a restaurant and book a bullet train. The property is a classic luxury, and I will definitely stay here again!

Club lounge was excellent.

Ruby from the Club Lounge embodies all the charm of this wonderful hotel. Thank you very much for your great support, Ruby!

As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you

Our stay at The Portman Ritz-Carlton in Shanghai was exceptional. We are especially grateful to Lily Zhang for her wonderful room arrangements that greatly enhanced our experience. She was consistently attentive and provided assistance whenever required. Without a doubt, we will choose this hotel again on future visits to Shanghai.

Great value for the money. Service is amazing. Location is in a part of Shanghai where I wouldn’t typically stay, but good shopping and food nearby. I would certainly return again because of the service, value, and well appointed rooms

What an excellent hotel in Shanghai. My stay at The Portman Ritz-Carlton was superb. The staff were exceptionally polite, the lunch buffet was generous and delicious, and the tranquil pool and gym were ideal for relaxing. The Jing'an location was perfect. A special thanks to Rachel in Guest Relations for her outstanding service and great recommendations.