The Ritz-Carlton, Kuala Lumpur

Hotels
The Ritz-Carlton Company, L.L.C
8.8 (2359 reviews)
168 Jalan Imbi , Kuala Lumpur , my

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent service
Great location
Delicious food
Cons:
Internet speed
Pool closed for maintenance
Room refurbishment needed

Categories

Cleanliness
8.63
Multiple reviews highlighted the hotel was very clean and spotless.
Service
9.1
Exceptional service noted especially by the staff who were friendly and attentive.
Location
9.14
Location praised for being excellent and very convenient.
Room Quality
8.59
Some rooms noted as old and needing refurbishment, impacting the rating.
Amenities
8.62
Amenities were adequate but had some issues like pool maintenance.
Value for Money
8.58
General sentiment for a luxury hotel, perceived as good value.
Food and Beverage
9.13
Breakfast and dining options received high praise.
Overall Experience
8.6
Overall a very positive experience despite minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Luxurious Accommodation: Enjoy elegant rooms and residences with panoramic views and marble bathrooms at the Ritz-Carlton in Kuala Lumpur.

Convenient Location: Located in the Golden Triangle District, just a short walk from Pavilion Mall and other popular shopping centers, Aquaria KLCC and the Kuala Lumpur International Airport are also easily accessible.

Exclusive Dining Options: Indulge in fine contemporary international and Asian cuisine at The Library, afternoon tea at The Lobby Lounge, artisanal delights at The Patisserie, and a hearty breakfast at The Cobalt Room.

To experience luxury and convenience in the heart of Kuala Lumpur, book your stay at The Ritz-Carlton today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Car parking is MYR15.00 per entry for in-house guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 12 per day.

Location

Guest Reviews

8.8
Based on 2359 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.6
C
Chienchien couple jp
9
Cozy hotel centrally located
Pros:

Room is spacious. Good location.

Cons:

Pillow is not that good.

2026-02-13 via Nuitee
K
kenichi couple jp
7
少し、がっかりでした。
Pros:

スタッフの対応は抜群。

Cons:

クラブラウンジ利用プランでしたが、料理内容が災厄でした。 少し、見直してほしいです。

2026-02-08 via Nuitee
J
James couple au
9
2026-01-31 via Nuitee
K
KEISUKE couple jp
10
最高
Pros:

部屋もサービスも全てが最高でした。高級ホテルに泊まったのは初めてなので、全てが良かったです。また泊まりたいです。

Cons:

特に不満はありませんでした。

2026-01-31 via Nuitee
M
Marie couple gb
7
Nice hotel with lovely room in good area but not great if you want to sunbathe or want any decent wine in the club loung
Pros:

The room was very nice and the staff in the club lounge and reception were very attentive and pleasant
The food in the club lounge was good
The butler service for early morning coffee was great

Cons:

The lifts took ages to arrive at the time we were there
The pool area was nice but if you want some sun it’s not one for you - very limited during the day and only to a few beds
The wine in the club lounge was really poor for a Ritz Carlton - probably the biggest disappointment

2026-01-29 via Nuitee
T
TOSHIMICHI couple jp
10
2026-01-29 via Nuitee
R
Rachel couple my
9
2026-01-29 via Nuitee
C
CAROLINE couple gb
8
2026-01-29 via Nuitee
J
Jasmine couple gb
8
Good location and nice hotel to stay in
Pros:

Nice room, good location.

Cons:

Communal areas felt quite cold.

2026-01-26 via Nuitee
R
Ramessh family_with_children au
9
2026-01-26 via Nuitee
S
Sumeera family_with_children gb
10
Pros:

Friendly, caring staff. Great location and amenities. Definitely recommend

2026-01-26 via Nuitee
Y
Yuki family_with_children jp
10
2026-01-25 via Nuitee
M
Marie-Celine extended_group sc
7
2026-01-24 via Nuitee
H
Hideaki extended_group sg
10
2026-01-23 via Nuitee
Y
Yasushi couple jp
10
2026-01-23 via Nuitee
M
Martyn family_with_children gb
10
Superb stay!
Pros:

Thoroughly enjoyed our stay here at RCKL, staff were super helpful and friendly. Our room was spotlessly clean, quiet and calm - a homely feeling. Nice to stay in a furnished room, unlike some contemporary hotels with featureless, impersonal rooms. Breakfast was great with ample choices and no waiting in line.

Cons:

Nothing!

2026-01-23 via Nuitee
E
Emily family_with_children gb
10
Amazing stay, fabulous staff and beautiful hotel
Pros:

Amazing in all areas, Staff fantastic, so clean, beautiful hotel in a perfect location, couldn't fault it. We stayed in one of the three bedroom suites, it was huge and had everything we could have needed

Cons:

Nothing, the only negative, which is of no fault of the hotel, is that the pool doesn't get a lot of sun

2026-01-20 via Nuitee
D
Dadrian family_with_children bb
10
2026-01-20 via Nuitee
A
Ahmed family_with_children gb
10
Was great time
Pros:

Everything

Cons:

Nothing

2026-01-20 via Nuitee
S
Suad couple gb
10
2026-01-19 via Nuitee