The Ritz-Carlton, Kuala Lumpur

Hotels
•
The Ritz-Carlton Company, L.L.C
8.8 (2570 reviews)
168 Jalan Imbi , Kuala Lumpur , my
+60 3-2142 8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent service
Great location
Delicious food
Cons:
Internet speed
Pool closed for maintenance
Room refurbishment needed

Categories

Cleanliness
8.63
Multiple reviews highlighted the hotel was very clean and spotless.
Service
9.1
Exceptional service noted especially by the staff who were friendly and attentive.
Location
9.14
Location praised for being excellent and very convenient.
Room Quality
8.59
Some rooms noted as old and needing refurbishment, impacting the rating.
Amenities
8.62
Amenities were adequate but had some issues like pool maintenance.
Value for Money
8.58
General sentiment for a luxury hotel, perceived as good value.
Food and Beverage
9.13
Breakfast and dining options received high praise.
Overall Experience
8.6
Overall a very positive experience despite minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Luxurious Accommodation: Enjoy elegant rooms and residences with panoramic views and marble bathrooms at the Ritz-Carlton in Kuala Lumpur.

Convenient Location: Located in the Golden Triangle District, just a short walk from Pavilion Mall and other popular shopping centers, Aquaria KLCC and the Kuala Lumpur International Airport are also easily accessible.

Exclusive Dining Options: Indulge in fine contemporary international and Asian cuisine at The Library, afternoon tea at The Lobby Lounge, artisanal delights at The Patisserie, and a hearty breakfast at The Cobalt Room.

To experience luxury and convenience in the heart of Kuala Lumpur, book your stay at The Ritz-Carlton today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Car parking is MYR15.00 per entry for in-house guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 2570 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.6
R
Ramanan • solo_traveller • gb
9
Still a very good property with an amazing location
Pros:

Overall a very nice hotel although some facilities are now a little dated in the rooms. Staff exceptionally friendly with a good quality breakfast. An exceptional location for a high energy visit.

Cons:

Smoking in other rooms easily seeped across into adjoining spaces due to communal connections.

2026-08-27 • via Nuitee
Y
Yumi • solo_traveller • jp
8
2026-08-27 • via Nuitee
E
ENGRIDE • couple • ae
10
2026-08-27 • via Nuitee
A
ALA • family_with_children • sa
7
2026-08-26 • via Nuitee
L
Lucrece • family_with_children • fr
10
2026-08-26 • via Nuitee
G
Ginshi • couple • au
9
2026-08-25 • via Nuitee
R
Rahma • couple • qa
9
Pros:

المكان واسع ونظيف والتنظيف مرتين باليوم

Cons:

الشقه مجهزه بكل شي الا الغسالة وهي شي مهم للعائله خصوصا للاقامة في الشقق الكبيره ويوجد مساحات تؤهل لوجود غساله

2026-08-25 • via Nuitee
G
Ginshi • couple • au
9
2026-08-25 • via Nuitee
R
Richard • family_with_children • gb
10
2026-08-24 • via Nuitee
S
SANGEETA • extended_group • in
10
Excellent stay. Will visit again
Pros:

excellent and courteous service and top location

2026-08-24 • via Nuitee
K
Khurram • extended_group • pk
10
Its was all great expect the room size of 2nd room in 2 bedroom suite
Pros:

Location & Rooms

Cons:

The 2nd room in 2 bedroom apartment is quite small for 2 adults and washroom is outside the room

2026-08-23 • via Nuitee
A
Ayman • family_with_children • sa
7
مناسب وفخم
Pros:

موقع جيد
افطار مميز
موظفون متفانون

Cons:

التأخير في استلام الوحدة
وقوع العديد من الاخطاء البدائية كتبديل الغرف قفل المفتاح وغيره

2026-08-23 • via Nuitee
M
mahmud • family_with_children • gb
10
Hotel should charge double simply amazing
Pros:

The location, the staff, the rooms amazing

Cons:

Nothing first time I can’t fault anything

2026-08-22 • via Nuitee
しゅーまっは • solo_traveller • jp
3
Pros:

広くて安い

Cons:

アメニティが最低限

2026-08-22 • via Nuitee
T
Tong Kai • couple • my
10
Pros:

高端酒店，第一次入住，早餐丰盛，员工有礼

Cons:

1：枕头太扁，不好睡

2：入住前已经付款，但还被要求用信用卡马币400做担保，感觉不太舒服

2026-08-22 • via Nuitee
Y
yuko • extended_group • jp
10
2026-08-21 • via Nuitee
Y
Younous • solo_traveller • re
9
On a passé un excellent séjour
Pros:

Le personnel était accueillant /respectueux et a l’écoute
La sécurité /l’emplacement/ la propreté
La suite était très bien équipée, cosy.
Très bon petit déjeuner.

Cons:

On est arrivés à 20h et la suite n’était pas encore prête.
Nous étions fatigués.
Le hall d’entrée un peu vide mais au niveau de la réception c’est très beau.

Dans la salle de bain des remontés d’odeurs.

2026-08-21 • via Nuitee
M
Mao • couple • hk
10
2026-08-21 • via Nuitee
T
Tamotsu • family_with_children • jp
3
ネームバリューだけで、あまりお得感はなかった。
Pros:

特になし

Cons:

・ラウンジを利用したが、食事や飲み物の種類（品数）が少なかった。
・予約した内容をホテル側が把握していなく、朝食料金を取られそうになった。

2026-08-21 • via Nuitee
B
Bader • couple • kw
10
2026-08-21 • via Nuitee