Empire Inn

Hotels
7.8 (349 reviews)
294 E Hospitality Ln , San Bernardino , us

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Facilities for disabled guests
Wheelchair accessible
Lower bathroom sink
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean room
Helpful staff
Good amenities for price
Great location
Cons:
Pool and hot tub closed
Plumbing issues

Categories

Cleanliness
7.03
Guests noted some plumbing issues and standing water.
Service
8.5
Staff was described as helpful and understanding, especially during late check-in.
Location
8.54
Great commuter location, convenient for guests.
Room Quality
7.99
Rooms were mentioned as clean with good amenities.
Amenities
6.52
Pool and hot tub closed, affecting guest satisfaction with amenities.
Value for Money
8.48
Good amenities for the price point.
Food and Beverage
7.83
No specific comments, assumed standard for hotel tier.
Overall Experience
7.5
Overall satisfaction was generally high despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:04

Property Description

Convenient Location:
Located near popular attractions like Auto Club Speedway and National Orange Show Event Center, SureStay Plus Hotel by Best Western San Bernardino South offers easy access to key destinations in San Bernardino.

Comfortable Accommodation:
Enjoy air-conditioned rooms with modern amenities including free WiFi, private bathrooms, and coffee machines. Relax in the hot tub or utilize the business center during your stay.

Multilingual Support:
With a multilingual staff fluent in English, Spanish, Gujarati, and Hindi, guests can feel at ease and well-assisted throughout their time at SureStay Plus Hotel by Best Western San Bernardino South.

Experience convenience, comfort, and exceptional service at SureStay Plus Hotel by Best Western San Bernardino South. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 349 reviews
Cleanliness: 7.03
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 6.52
Value for Money: 8.48
Food and Beverage: 7.83
Overall Experience: 7.5
V
Valladares pineda • solo_traveller • us
10
2026-04-23 • via Nuitee
M
McGraw • solo_traveller • us
9
2026-04-08 • via Nuitee
M
Martin • solo_traveller • us
10
Great location near a bunch of food places ! Very friendly staff onsite & very comfortable beds ✌️
Pros:

Very clean & friendly staff onsite

Cons:

Nothing everything was perfect !

2026-03-30 • via Nuitee
C
Cornelia • solo_traveller • us
10
2026-03-29 • via Nuitee
C
Christopher Rhodes • solo_traveller • us
7
Everything was good
Pros:

Everything was fine

Cons:

Nothing

2026-03-15 • via Nuitee
G
Gabriel • extended_group • us
8
2026-01-19 • via Nuitee
K
Kenya Moore • family_with_children • us
8
2026-01-17 • via Nuitee
D
Diana • solo_traveller • us
10
Love this place it’s my go to
2026-01-15 • via Nuitee
G
Guzman • family_with_children • us
8
2025-12-13 • via Nuitee
G
Guzman • family_with_children • us
7
Pros:

Every was great

2025-12-13 • via Nuitee
F
Farron • solo_traveller • us
9
Loved my stay, would stay here again.
Pros:

I liked everything except the pool was not operational. Everything else is great.

Cons:

The pool was not operational. Everything else is great.

2025-11-03 • via Nuitee
J
Jessica • family_with_children • us
9
2025-10-19 • via Nuitee
J
Juan
10
Pros:

Very friendly staff

2025-10-03 • via Nuitee
C
Carlos • friends
10
Pros:

The staff for check in was very lineant especially after coming late for check in

2025-09-24 • via Nuitee
K
Kate • family
10
Pros:

I have stayed at this hotel a couple times now and have always been very helpful and understanding. Staff is very nice and polite! Highly recommend staying here if needed!

2025-09-18 • via Nuitee
R
Ralph • family_with_children • us
5
Pool and hot tub closed
Pros:

Bed, clean room and bathroom

Cons:

Pool and hot tub closed. Standing water, obvious plumbing issues.

No name on motel

2025-09-17 • via Nuitee
K
Kimberly
8
Pros:

Good amenities for the price! Just wish they had better soap!

2025-09-17 • via Nuitee
T
Tammy
6
Pros:

Good

2025-09-14 • via Nuitee
A
Andrea • family_with_children • us
8
2025-09-06 • via Nuitee
C
Christina • solo_traveller • us
6
2025-09-05 • via Nuitee