Hilton Garden Inn Knoxville Papermill Drive, Tn

Hotels
•
Hilton Garden Inn
9 (609 reviews)
6200 Papermill Drive , Knoxville , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly and responsive staff (mostly)
Convenient location near interstate and restaurants
Comfortable beds and large rooms
Good amenities: pool, gym, on-site restaurant/bar and breakfast
Cons:
Locked/ineffective AC/thermostat causing poor room cooling
Perceived high price / breakfast not always included
Isolated reports of rude staff interactions
Occasional hallway noise at night
No shuttle and limited pool hours for some guests

Categories

Cleanliness
9.5
Multiple reviews explicitly praise the hotel as very clean or 'clean!!!'; housekeeping and room cleanliness are consistently noted as a strength.
Service
9.1
Staff are repeatedly described as friendly and responsive, though there are isolated reports of rude behavior (front desk phone interaction, dining staff); overall service leans strongly positive.
Location
9.7
Frequently mentioned as convenient — easy access to the interstate, walking distance to restaurants and near guests' destinations; location is a clear positive.
Room Quality
8.2
Rooms are described as large with comfortable beds and good furnishings, but several guests reported poor temperature control (locked/ineffective AC) and at least one report of hallway noise affecting sleep.
Amenities
9.6
Amenities get strong mentions: gym, pool, on-site restaurant/bar/patio and breakfast service. Minor complaints include pool hours and lack of a shuttle, but overall amenities are well-regarded.
Value for Money
7.5
Multiple comments call the property 'pricey' or 'luxury prices for a less than average hotel' and note breakfast is not always included — value perception is notably lower than other categories.
Food and Beverage
8.4
Breakfast on site is praised by many guests when available, but there are mentions of breakfast not being included and one negative interaction with dining staff; overall slightly above average.
Overall Experience
10
Many reviewers describe the stay as 'absolutely amazing', 'thoroughly impressed' and indicate they will return; despite some isolated issues (AC, occasional rude staff, pricing), the aggregate sentiment is extremely positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:03

Property Description

Convenient Location
Located just 10 minutes from the University of Tennessee, Hilton Garden Inn Knoxville Papermill Drive, Tn offers comfortable rooms with free WiFi and premium cable channels.

Amenities Galore
Guests can enjoy the outdoor swimming pool, fitness center, and games room with a pool table. The motel also provides a guest laundry for convenience.

Delicious Dining Options
Start your day with a continental breakfast and grab hot soups and sandwiches from The Snack Shop. Additionally, various dining and entertainment options are within walking distance.

Book your stay at Hilton Garden Inn Knoxville Papermill Drive, Tn for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9
Based on 609 reviews
Cleanliness: 9.5
Service: 9.1
Location: 9.7
Room Quality: 8.2
Amenities: 9.6
Value for Money: 7.5
Food and Beverage: 8.4
Overall Experience: 10
E
Eleni • extended_group • be
8
Pros:

Good gym. Proper plates and cutlery for breakfast buffet. Large room and comfy beds.

2026-08-02 • via Nuitee
T
Timothy • solo_traveller • us
5
Nice Hotel but there are BETTER Options
Pros:

Easy access to the interstate

Cons:

The AC system won’t let you change the warm “ECO-friendly” settings they have locked in the thermostat. The desk will tell you to only change 1-2 degree at a time but it DID NOTHING for the room temperature. You have to have a fan with you to sleep cool.

2026-08-02 • via Nuitee
T
Timothy • solo_traveller • us
6
Decent but Better Options
Pros:

Good location with easy access to the interstate.

Cons:

The AC units in the rooms won’t let you set them to your desired temperature. So, if you like to have a cool room to sleep then I strongly suggest you bring a fan. The AC system is terrible!!!

2026-08-02 • via Nuitee
J
John • solo_traveller • us
10
Beautiful new and super clean hotel. Fantastic staff
Pros:

NA.

Cons:

THe lighting could be a bit more yellow, a bit softer

2026-07-22 • via Nuitee
C
chelsea • couple • us
10
2026-07-13 • via Nuitee
J
Jessica • family_with_children • us
10
2026-07-03 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Clean!!! Breakfast on site!!! Excellent service

2026-07-02 • via Nuitee
M
Margaret • couple • us
7
2026-06-24 • via Nuitee
F
F6096BNevap • Family
10
Knoxville Author Summer Fest
Pros:

quiet place. The staff were very friendly and responsive. Parking was accessible. Very clean rooms.

2026-06-17 • via Tripadvisor
E
Erron • family_with_children • us
10
We had a nice, relaxing stay.
Pros:

The room was clean, beds were comfortable and the pool was warm.

Cons:

There wasn’t anything I disliked.

2026-06-17 • via Nuitee
F
Freeman • solo_traveller • us
10
Pros:

Everything about this place was absolutely amazing from the staff to the room. I was thoroughly impressed

Cons:

I have no answer for right here

2026-06-15 • via Nuitee
M
Michael • solo_traveller • us
10
Was accommodating and comfortable
Pros:

I enjoyed the breakfast, had great choices for a picky eater like myself.

Cons:

Everything was adequate for my stay. They provided everything I needed to enjoy my stay.

2026-06-11 • via Nuitee
S
Shauna • extended_group • us
8
2026-06-08 • via Nuitee
T
Tabatha • family_with_children • us
7
Overall good but poor sleep quality due to the noise coming from somewhere in the hall b
Pros:

I really liked the pool and restaurant.

Cons:

There was a noise all night long on the second floor that kept us up that was like a beeping or kettle brewing sound. Not very fun :(

2026-06-07 • via Nuitee
M
Moira • extended_group • us
10
2026-05-23 • via Nuitee
T
Tonya • couple • us
1
Car was hit in the parking. Stay at this property many times because it’s near my son’s home but it’s not worth the rude
Pros:

Location

Cons:

Staff. Michael at the front desk is friendly to your face but extremely rude on the phone. Let’s not forget about the food nazi in the dining area. Will not return!

2026-05-21 • via Nuitee
M
Marci • solo_traveller • us
10
2026-05-13 • via Nuitee
M
Mark • solo_traveller • us
10
2026-05-13 • via Nuitee
S
Sophia • couple • us
10
2026-05-09 • via Nuitee
J
Jauqita • solo_traveller • us
10
Pros:

The room was awesome and clean.

2026-05-08 • via Nuitee