Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location with access to transport.
Friendly and attentive staff.
Cons:
Noisy environment due to nearby port.
Breakfast quality needs improvement.

Categories

Cleanliness
8.56
Rooms were clean and facilities inside room were good.
Service
9.33
Personnel attentionné, personnel gentile e professionale.
Location
9.37
Location and excellent access to transport links.
Room Quality
8.82
Camera impeccabile sia nello spazio sia nella pulizia.
Amenities
8.85
Standard quality for this hotel tier.
Value for Money
8.81
Exceptional value for money for what was paid.
Food and Beverage
7.86
Breakfast could have been better with more varieties.
Overall Experience
8.83
Overall a pleasant experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:28

Property Description

Luxurious Accommodation
Smart Hotel Napoli, a 4-star hotel in Naples, offers stylish rooms with modern amenities like flat-screen TVs, free WiFi, and room service. Each room is designed for comfort and convenience, ensuring a relaxing stay for all guests.

Convenient Services
With a 24-hour front desk, concierge service, and tour desk, Smart Hotel Napoli goes above and beyond to cater to the needs of its guests. Whether you need assistance with travel plans or require any services during your stay, the hotel staff is always ready to help.

Prime Location
Situated near popular attractions like Museo Cappella Sansevero and San Carlo Theatre, Smart Hotel Napoli provides easy access to the best of Naples. Plus, being just 7 km from Naples International Airport, reaching the hotel is a breeze. Book your stay now for a memorable experience in the heart of Naples.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 5147 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.83
M
Martina Dolores • solo_traveller • ch
7
2026-05-16 • via Nuitee
בן ארצי • solo_traveller • il
9
Pros:

Excellent team and stuf

2026-05-16 • via Nuitee
L
Laura • couple • au
1
Would not ever recommend
Pros:

Nothing. Noisy. Window right next to port driveway. Lights coming through curtain edges. Shower door not closing, water everywhere. Maintenance took bottom rubber strip off. Next morning couldn’t get out of shower, had to remove side rubber strip to get out. Reported again to reception and was told “it’s because walls are not straight”.

Next morning, at breakfast at 7am, all cooked food was cold. Cakes and pastries stale. Coffee from machine so scalding hot could not pick up glass

Cons:

Noisy

2026-05-15 • via Nuitee
S
Susana • family_with_children • pt
10
Excelente qualidade-preço, recomendamos para famílias!
Pros:

localização no porto, muito perto da estação do metro. Staff super simpático, em particular na receção. Bom Pequeno almoço. Quarto grande e super confortável. As crianças adoraram! Recomendamos!

2026-05-15 • via Nuitee
Z
Zsuzsanna • couple • hu
10
Nyugodt szívvel ajánlom!💓
Pros:

Tökèletes elhelyezkedés,kiváló reggeli,kedves személyzet!❤️

Cons:

Nincs olyan.

2026-05-15 • via Nuitee
E
Ekko • solo_traveller • de
10
The best location!
Cons:

Breakfast needs a serious upgrade!

2026-05-15 • via Nuitee
G
Goldacre • couple • au
10
Great spot
Pros:

Great location close to the fast ferry. Very comfortable and clean. Staff were very friendly and helpful

2026-05-14 • via Nuitee
S
stafa • family_with_children • al
9
2026-05-14 • via Nuitee
T
Tihomir • solo_traveller • de
7
Traumhafter Ort
Pros:

Blick, Aussicht, Ort

Cons:

Badezimmer. Ging gar nicht

2026-05-14 • via Nuitee
Árpád • solo_traveller • hu
10
2026-05-14 • via Nuitee
E
Eleonora • couple • it
10
2026-05-14 • via Nuitee
F
Fabrice • couple • fr
8
2026-05-13 • via Nuitee
A
Angiolina • solo_traveller • it
9
2026-05-13 • via Nuitee
X
Xiaojun • extended_group • ca
7
Pros:

the hotel is newer than others in the city.

Cons:

The hotel is in the Port area. There is no parking in the hotel. The parking lot nearby cost Euro60/night. too expensive, incredible. and we have to pull our luggage from the parking lot to the hotel, not convenient.

2026-05-13 • via Nuitee
D
Dalibor • couple • hr
9
2026-05-13 • via Nuitee
L
Ladislav • couple • sk
10
Vynikající poloha hotelu přímo v budově terminálu výletních lodí (cruises).
Pros:

Snídaně super. Lokalita vynikající.

2026-05-13 • via Nuitee
V
Virginie • couple • fr
10
Pros:

Insolite, nous avons été par moment en face de magnifiques bateaux de croisières. À 5 minutes de quartiers touristique ou plus résidentiel, accessibilité parfaite de l aéroport. À côté du départ pour les îles.
Chambre bien insonorisée avec terrasse, nous avons apprécié de pouvoir nous installer à l extérieur. Professionnels agréables, déco superbe, nous reviendrons.
Merci

Cons:

Rien

2026-05-12 • via Nuitee
S
Sass • couple • hu
9
2026-05-12 • via Nuitee
L
LIUBOV • family_with_children • ru
10
Pros:

Отель расположен очень удобно, если надо будет путешествовать дальше на кораблях в Сорренто, Капри и так далее, а улетать самолетом. Мы выбрали этот отель, так как улетали самолетом, а от отеля идут автобусы до аэропорта. Кроме того и расположен он недалеко от центра. Очень комфортные номера, чистые и не маленькие.

Cons:

Не заметила минусов.

2026-05-12 • via Nuitee
V
valeria • extended_group • it
8
Pros:

La colazione è varia, sia nel salato che nel dolce, c’erano anche i dolci tipici napoletani, forse manca un po’ di frutta fresca tagliata e pronta da mangiare ma nulla di che. La posizione è comoda (per arrivare in Via Toledo a piedi ci vogliono poco più di 10 minuti) ma essendo al porto può capitare di iniziare a sentire i rumori degli ormeggi delle navi già alle cinque di mattina. I letti sono comodi, il divano letto un po’ meno. Il bagno è abbastanza grande e dotato di tutto.

Cons:

Le camere vengono riordinate tutti i giorni ma non viene passato l’aspirapolvere sui pavimenti, per il resto nulla da dire

2026-05-12 • via Nuitee