Best Western Plus Franklin Square Inn Troy/Albany

Hotels
•
Best Western Plus
8.6 (162 reviews)
One Fourth Street, Troy, New York, 12180 , Troy , US
1-518-274-8800

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good breakfast options
Cons:
Cleanliness issues
No coffee pot in room

Categories

Cleanliness
7.68
Some reviews indicated unpleasant odors and issues with cleanliness in rooms.
Service
9.15
Staff were frequently noted as helpful and accommodating.
Location
9.19
Many reviews highlighted the excellent location near restaurants and attractions.
Room Quality
8.14
Mixed sentiments; some enjoyed the comfort, while others reported issues.
Amenities
8.67
Good range of amenities including breakfast options and laundry facilities.
Value for Money
8.63
Generally felt to be good value for the offered services.
Food and Beverage
8.68
Positive comments about breakfast variety and quality.
Overall Experience
8.65
Most guests had a satisfying experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 02:55

Property Description

Recreation Opportunities
Enjoy a 24-hour fitness center and marvel at the view from the terrace and garden.

Complimentary Amenities
Relish in free wireless and wired internet access, full breakfast, and newspapers in the lobby.

Prime Location
Conveniently situated in the historic district of Troy, near key attractions like Rensselaer Polytechnic Institute and Troy Savings Bank Music Hall.

To book your stay at Best Western Plus Franklin Square Inn Troy/Albany and experience these exceptional features, reserve now!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 162 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
M
Mary
8
Pros:

No room, refrigerator or microwave. Seemed old. But the staff were very

2025-10-12 • via Nuitee
H
Hans
8
Pros:

All good

2025-10-08 • via Nuitee
J
Joshua
8
Pros:

Good stay, amenities and room.

2025-10-05 • via Nuitee
L
Lori
10
Pros:

Nice hotel with modern, cozy lobby and dining area. The breakfast spread was notably good. Solid customer service. The only quirks were the sink design (low height and tended to spray) and loud AC unit. Great location near the river, RPI, and downtown retail and restaurants. Highly recommended overall!

2025-09-28 • via Nuitee
J
Judith • partner
4
Pros:

The overall lobby and breakfast area was cluttered. seating area cushions were dirty, stained and under the cushions was extreme amount of food crumbs. No milk for coffee or cereal.

Returned in evening to no hot water for a shower.

2025-09-23 • via Nuitee
R
Robert
8
Pros:

Not at this time

2025-09-19 • via Nuitee
M
Michael
10
Pros:

Great location to everything you’d want in TROY.
Steps away from the Riverwalk with access to several waterfront restaurants. Bus stop right outside property. Location, location, location.
Large assortment for breakfast (included). Fruit, oatmeal, yogurt, pancakes, burritos, eggs, bacon, links, potatoes, bagels, toast, cereal, coffee, juice, all the toppings you could think of. Top notch. Great for hotel quality. Only thing I didn’t like was no coffee pot in room, but so many shops nearby.

2025-09-17 • via Nuitee
C
Catherine • family
10
Pros:

Staff was very helpful and they had laundry facilities. Perfect for our long trip.

2025-09-10 • via Nuitee
J
Jennifer
10
Pros:

There's parking, but also you can easily walk to several restaurants and the free breakfast is great with vegan options.

2025-09-10 • via Nuitee
N
Nuridiana • partner
10
Pros:

It was clean. Staff was courteous. Breakfast was really good.

2025-09-03 • via Nuitee
S
Sacha
4
Pros:

The rooms had an unpleasant odour. We changed from the first but the second room was no better.

2025-09-01 • via Nuitee
D
Dorraine
8
Pros:

Its in a great location of downtown troy. Nice restaurants, shops, bakeries, etc

2025-08-29 • via Nuitee
Y
Yao • family
10
Pros:

Very good

2025-08-29 • via Nuitee
A
András • family
10
Pros:

We only stayed here for one night because we were visiting RPI. Everything was great!

2025-08-27 • via Nuitee
K
KARINA • partner
10
Pros:

Clean rooms, nice front desk

2025-08-27 • via Nuitee
A
ADRIENNE • family
10
Pros:

Breakfast was good. Beds were comfortable. Location is perfect for us. Will stay here again

2025-08-26 • via Nuitee
N
Nuridiana • partner
10
Pros:

It was clean, staff was friendly and accommodating. Breakfast was versatile.

2025-08-23 • via Nuitee
L
Leeann • family
8
Pros:

Hotel was great but beds not so comfortable.

2025-08-23 • via Nuitee
J
John • family
6
Pros:

Decent breakfast, rooms were noisy

2025-08-21 • via Nuitee
R
Rom • family
10
Pros:

⭐️⭐️⭐️⭐️⭐️
Great stay at Best Western Plus Franklin Square Inn! The staff was very friendly and accommodating, and the hotel was spotless. The location is perfect—right in the center of Troy, close to everything. Highly recommend for anyone visiting the area.

2025-08-20 • via Nuitee