Home2 Suites By Hilton Charlotte Northlake

Hotels
Home2 Suites by Hilton
8.4 (685 reviews)
7227 Smith Corners Blvd , Charlotte , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean atmosphere
Convenient location
Cons:
Room not fully clean
Inconsistent amenities
Breakfast not satisfactory

Categories

Cleanliness
7.79
Multiple mentions of cleanliness, but some complaints about half-clean rooms and a dirty pool.
Service
9.76
Consistently positive feedback about friendly and accommodating staff.
Location
8.8
Good location mentioned, but some negative experiences related to safety.
Room Quality
7.75
Some positive mentions, but issues reported with the sofa bed and fridge.
Amenities
8.28
Present but some dissatisfaction with the TV and the pool cleanliness.
Value for Money
8.24
Overall decent pricing noted, but some guests feel there are alternatives nearby.
Food and Beverage
7.79
Mixed quality feedback on the breakfast with some dissatisfaction.
Overall Experience
8.76
Generally positive experience reported, with issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:57

Property Description

Convenient Location in Charlotte:
Located just a short distance from popular attractions like Discovery Place Kids and Shoppes at University Place, Home2 Suites By Hilton Charlotte Northlake offers the perfect base for your stay in the city.

Comfort and Convenience:
Enjoy a range of amenities including concierge services, free WiFi, a shared lounge, and a continental breakfast served every morning. The hotel also features non-smoking rooms, an indoor pool, and a terrace for relaxation.

Exceptional Service:
With a 24-hour front desk, an ATM on-site, and a snack bar for guests to unwind, our attentive staff are dedicated to ensuring you have a memorable stay at Home2 Suites By Hilton Charlotte Northlake.

Book now to experience the perfect blend of comfort, convenience, and exceptional service at our hotel in Charlotte.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.4
Based on 685 reviews
Cleanliness: 7.79
Service: 9.76
Location: 8.8
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
1
11camdenl Business
10
awesome guy
Pros:

vince has excellent customer service skills as well as communication

2026-08-06 via Tripadvisor
L
Lakia family_with_children us
8
2026-08-03 via Nuitee
M
Michael solo_traveller us
7
Good value and nice staff
Pros:

Nice room, desk clerk was great about getting me a different room. Staff are all nice.

Cons:

Black out curtain was broken. First room they assigned me hadn’t been cleaned, thermostat display was broke , breakfast was mediocre

2026-08-03 via Nuitee
S
shakira couple us
10
2026-07-25 via Nuitee
T
Tyisha solo_traveller us
9
2026-07-24 via Nuitee
9
990aakashs Business
10
Customer service
Pros:

It was an amazing experience.... the whole team is a pure definition of customer care at its best... my trip and all of my colleagues' trip time was absolutely amazing... experience the best service at this hotel of home 2 suits anytime of the year...

2026-07-23 via Tripadvisor
G
Getaway24692028426 Business
10
Everyday she was amazing
Pros:

Ms. Stephanie was great filled with positive energy and great with customer service very nice lady everyday I been here very hospitable as well.

2026-07-21 via Tripadvisor
A
Aquaria couple us
9
2026-07-20 via Nuitee
6
659saded Business
10
Business turned fun. Thank you for the great service.
Pros:

Bridgette was amazing from the time I checked In to the time I checked out very sweet, hospitable & welcoming. Great service 10/10.

2026-07-17 via Tripadvisor
M
Maud extended_group us
10
2026-07-16 via Nuitee
M
mitchella777 Business
10
Great Hilton, Even Better People
Pros:

I frequent a lot of Hilton properties but this one definitely stood out. When I first arrived, Vince and Stephanie were very welcoming and a couple of friendly faces that was refreshing after a long day at work. The room was spotless and if I needed anything, I knew either Stephanie or Vince would go out of their way to accommodate. I am thankful I chose this location to stay for the night!

2026-07-15 via Tripadvisor
P
peytonb783 Friends getaway
10
The best staff!
Pros:

The front desk workers are so kind shoutout to Vince he is super accommodating and attentive. The hotel is clean, has a nice smell, and has a calming atmosphere. I highly recommend

2026-07-08 via Tripadvisor
S
S7374CBethand Business
10
The goat hotel
Pros:

I have been here since June 8th, Bridgett, Rufus, Sidney, Vince, And Stephanie among everyone else have been some of the best people to interract with! I’ve been living here for work and they take care of me and make the hotel feel like a family reunion everyday! It’s beautiful to see such wonderful staff that take care of everyone and have such a good time everyday!

2026-07-08 via Tripadvisor
V
vang couple us
10
The perfect suite like home with a great vibe, great staff- big comfort clean rooms- great breakfast, indoor pool, gym!
Pros:

The rooms are big and clean, comfy!! Laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much! The best part was the awesome staff : front desk, housekeeper, janitor- everyone treated us with kindness and respect!

Cons:

Everything was great!

2026-07-08 via Nuitee
K
Kayla couple us
10
2026-07-05 via Nuitee
S
SAPP_13 Solo travel Savannah, Georgia
10
Great Experience
Pros:

I was greeted by a nice gentleman Melvin, who also helped me before I even arrived to make sure I had the room I needed. The room was clean and cozy. Breakfast was hot and fresh.

2026-06-30 via Tripadvisor
6
640ziat Friends getaway
8
Nice
Pros:

It was a great experience and I recommend it to people who want to try it out

2026-06-25 via Tripadvisor
B
betielb2026 Business
10
Vince is the best
Pros:

visited the hotel for several business meetings, and Vince made a lasting impression with his professionalism and welcoming attitude. From the moment I arrived, he was courteous, attentive, and eager to assist, helping create a smooth and pleasant experience. Even though I wasn't staying at the hotel, his exceptional customer service stood out and reflected the high standards of the property. Vince is a great asset to the team, and I truly appreciate the hospitality he showed during my visits.

2026-06-25 via Tripadvisor
D
duvonr2026 Business
10
Extraordinary customer service
Pros:

Mr Vince has been great showing customer service and hospitality very courteous and polite.

2026-06-25 via Tripadvisor
T
tiawanab2026 Family
10
Excellent customer Experience
Pros:

Vince in customer and guest service is amazing. Very professional & provide an excellent customer experience for every customer.
Very clean hotel. And great staff.
Second to none!
I love them - go check them out,

2026-06-25 via Tripadvisor