Home2 Suites By Hilton Charlotte Northlake

Hotels
Home2 Suites by Hilton
8.4 (685 reviews)
7227 Smith Corners Blvd , Charlotte , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean atmosphere
Convenient location
Cons:
Room not fully clean
Inconsistent amenities
Breakfast not satisfactory

Categories

Cleanliness
7.79
Multiple mentions of cleanliness, but some complaints about half-clean rooms and a dirty pool.
Service
9.76
Consistently positive feedback about friendly and accommodating staff.
Location
8.8
Good location mentioned, but some negative experiences related to safety.
Room Quality
7.75
Some positive mentions, but issues reported with the sofa bed and fridge.
Amenities
8.28
Present but some dissatisfaction with the TV and the pool cleanliness.
Value for Money
8.24
Overall decent pricing noted, but some guests feel there are alternatives nearby.
Food and Beverage
7.79
Mixed quality feedback on the breakfast with some dissatisfaction.
Overall Experience
8.76
Generally positive experience reported, with issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:57

Property Description

Convenient Location in Charlotte:
Located just a short distance from popular attractions like Discovery Place Kids and Shoppes at University Place, Home2 Suites By Hilton Charlotte Northlake offers the perfect base for your stay in the city.

Comfort and Convenience:
Enjoy a range of amenities including concierge services, free WiFi, a shared lounge, and a continental breakfast served every morning. The hotel also features non-smoking rooms, an indoor pool, and a terrace for relaxation.

Exceptional Service:
With a 24-hour front desk, an ATM on-site, and a snack bar for guests to unwind, our attentive staff are dedicated to ensuring you have a memorable stay at Home2 Suites By Hilton Charlotte Northlake.

Book now to experience the perfect blend of comfort, convenience, and exceptional service at our hotel in Charlotte.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.4
Based on 685 reviews
Cleanliness: 7.79
Service: 9.76
Location: 8.8
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
D
dbW4965HM Family
10
Excellent service
Pros:

Bridgette and Sydney made our stay super special!
Good breakfast, friendly staff

2026-08-29 via Tripadvisor
P
P5715FNdanib Family
10
Great experience.
Pros:

Breakfast was great! Tunisia was very helpful and answered all of my questions with a smile. My room was comfortable and clean.

2026-08-27 via Tripadvisor
2
203hirenp Family
10
Excellent Stay
Pros:

We had a wonderful stay! The staff was friendly, welcoming, and very helpful throughout our visit. The room was clean and comfortable, We really enjoyed the pool. Overall, an excellent experience from start to finish. We will definitely be back!

2026-08-25 via Tripadvisor
7
764rikens Couples
10
Great stay
Pros:

Lovely stay with spacious, spotless rooms, helpful staff, and a peaceful atmosphere. Everything was well maintained, and I would happily recommend this hotel to others.

2026-08-25 via Tripadvisor
7
730gautamu Family
10
Great hotel
Pros:

Great hotel with clean, comfortable rooms, friendly staff, and excellent service. The location was convenient, and overall, I had a pleasant and relaxing stay.

2026-08-25 via Tripadvisor
Q
Q9326FVpaulj Couples
10
Stay in Home2 Suites
Pros:

My fiancé and I stayed at the hotel for about 20 days while I was transitioning to Charlotte for work, and we couldn’t have asked for a better experience.

The housekeeping team, along with Vince, Sidney, and Bridgette, made our extended stay incredibly easy and comfortable. Everyone we interacted with was friendly, helpful, and genuinely welcoming. Their professionalism and willingness to go above and beyond really made a difference during our time there.

I would absolutely recommend this hotel to friends and family and would gladly stay here again in the future!

2026-08-23 via Tripadvisor
C
catherinebN3480EH Family
10
Excellent!
Pros:

We stayed at the Northlake Home2Suites in Charlotte NC. We had our dog with us and they made us feel very welcomed. They were so accommodating and friendly. Bridgette, Sidney and Francesco were fantastic and so helpful. Every staff member that we came in contact with was the same way. Outside dog walking areas were wonderful and out of the way of traffic which is exactly what we wanted. Will definitely stay here again. Thanks Home2Suites!

2026-08-23 via Tripadvisor
S
SandraG588 Business
10
Best stay in Charlotte
Pros:

We stayed for 16 days! The staff (Vince, Bridgette, and Sidney) made our stay amazing. They treated us like family. Our room was always tidy and clean. Absolutely loved the gym and pool. Highly recommend!

2026-08-21 via Tripadvisor
2
243rettn Business
10
Nice stay
Pros:

Nice place with friendly staff. Vince was very friendly and helpful

2026-08-20 via Tripadvisor
M
mohiba237 Business
10
Great
Pros:

Awesome experience, Vince Paul at the front was great. Immediately made you feel like you were at home

2026-08-20 via Tripadvisor
C
Compass17063084160 Friends getaway
10
Great stay
Pros:

It was an amazing stay, great staff, will come back again

2026-08-20 via Tripadvisor
P
P2287MOmichaelt Business
10
Lovely stay on the outskirts of Charlotte
Pros:

I want to give a huge shoutout to Vince! He was absolutely wonderful throughout my stay and provided exceptional customer service. He was friendly, professional, attentive, and made me feel genuinely welcome every time we interacted.

You can tell when someone truly cares about the experience their guests are having, and Vince is definitely one of those people. His positive attitude and willingness to help made my stay at Home2 Suites by Hilton that much better.

2026-08-19 via Tripadvisor
J
Joshua couple us
10
2026-08-18 via Nuitee
5
595shermane Business
10
Best Hotel ever
Pros:

The morning staff Bridgette,Sidney,and Tunisha and Vince were the best and The breakfast was awesome

2026-08-17 via Tripadvisor
A
Adilene family_with_children us
9
2026-08-17 via Nuitee
K
Kelly couple us
10
Pros:

Everything was great and we appreciated that Bridget at the front desk made us feel so welcome and comfortable. The hospitality and accommodations were excellent.

2026-08-17 via Nuitee
A
amylA2234SE Family
10
Great stay
Pros:

Great customer service! Rooms are clean as well

2026-08-16 via Tripadvisor
K
kendallw283 Friends getaway
10
Amazing front desk staff
Pros:

Bridgette made my check in process so smooth. Her professionalism was excellent and the room was amazing … Bridgette made me want to come back again … Thank you Bridgette for your hospitality keep up the good work

2026-08-14 via Tripadvisor
P
penwellh Business
10
Business stay
Pros:

Bridgette at the front desk was very attentive, professional, and fantastic customer service.

2026-08-11 via Tripadvisor
E
E1392OJkp Couples
10
Great stay home too
Pros:

It was an amazing night there! I absolutely loved it. The experience was incredible, especially with the staff. This is one of the reasons I always choose to stay at Hilton.

2026-08-09 via Tripadvisor